What Gemeente Meppel does

Gemeente Meppel is a Dutch municipal government (gemeente) headquartered in Meppel, province of Drenthe, providing statutory public services to the municipality's residents and businesses. It is a public administrative body operating under Dutch law, with 450 employees and a leadership team led by Mayor Arjen Maathuis. Core functions include civil registration, document issuance (passports, ID cards, driver's licenses), waste management, sewerage services, property taxation (OZB), social welfare, youth services, elderly care, urban planning, and community development. The municipality delivers services through two physical locations (Stadhuis/City Hall at Grote Oever 26 and Gemeentewerf/Municipal Yard at Eekhorstweg 16), phone-based service, and a comprehensive digital ecosystem.

The digital ecosystem consists of multiple interconnected self-service portals: Mijn Meppel (general citizen affairs), Digitale Belastingbalie (tax assessment, payment via iDEAL, exemptions), Reisdocumenten Aanvraag Systeem (passport/ID applications), Afspraak Maken Systeem (appointment booking), Melding Openbare Ruimte (public-space issue reporting), Open Meppel (Woo transparency portal), and Duurzaam Meppel (sustainability initiatives). These portals are integrated with national Dutch government infrastructure — DigiD for citizen authentication, eHerkenning (minimum level EH3) for businesses, iDEAL for payment, and RDW for driver's license processing. The municipality holds a registered accessibility compliance statement (toegankelijkheidsverklaring, ID 16692) and operates community engagement programs such as 'Fijn leven in Meppel' ('Fine Life in Meppel') across six quality-of-life themes.

Revenue is generated through municipal taxes and levies (waste levy €230/household in 2025, rising to €242 in 2026; sewerage levy €186/household; property tax OZB) and statutory administrative fees for documents (passport €88.65 adults, ID card €80.10 adults, driver's license €53.65). The municipality maintains a network of social welfare partnerships including Stichting Welzijn MensenWerk, De MensA, De Koeberg, De Poele, Stichting Regenboog Meppel, PCOB/ANBO, and ANWB Automaatje, as well as a strategic housing partnership with Stichting Knarrenhof for senior-friendly development in Nieuwveense Landen. Service channels include LinkedIn, Facebook, and Instagram for citizen communication, and direct contact at 14 0522 (domestic) or +31 522 850 500 (international).

Name

Gemeente Meppel

Legal name

Gemeente Meppel

Website

https://meppel.nl

Company type

Public

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Meppel is a Dutch municipal government in Drenthe, Netherlands, providing statutory public services — civil registration, document issuance, waste management, taxation, and social welfare — to its residents and local businesses through a multi-channel digital and physical service ecosystem.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (925120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

• Municipal public services
• Civil registration documents
• Waste management services
• Property tax collection
• Social welfare services

Headquarters

HQ city

Meppel, Drenthe

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Municipal Taxes and Levies: The municipality collects various taxes and levies from residents and property owners including waste levy (afvalstoffenheffing), sewerage levy (rioolheffing), property taxes (OZB), and other municipal charges. These form the primary revenue stream for municipal operations.
2. Administrative Fees for Documents: Fees collected for issuing official documents such as passports, ID cards, driver's licenses, and other administrative services. These are statutory fees set by national government.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Gemeente Meppel is a municipal government entity that provides statutory public services to residents and businesses of Meppel, Netherlands. Its core offerings include civil registration (birth, marriage, death), issuance of travel documents (passports, ID cards, driver's licenses), waste management and sewerage services, municipal taxation (OZB, waste levy, sewerage levy), social welfare support, urban planning, and community development. Services are delivered through multiple channels including the Stadhuis (City Hall), Gemeentewerf (Municipal Yard), online portals (Mijn Meppel, Digitale Belastingbalie), and telephone support.

Product overview

Gemeente Meppel operates a comprehensive digital service ecosystem consisting of multiple interconnected online portals and self-service platforms. The primary offering includes Mijn Meppel for general citizen affairs, the Digitale Belastingbalie for tax-related services, the Reisdocumenten system for passport/ID applications, the Afspraak Maken system for scheduling appointments, Open Meppel for government transparency (Woo requests), and Duurzaam Meppel for sustainability initiatives. These platforms are integrated with national Dutch government authentication systems (DigiD for citizens, eHerkenning for businesses) and payment systems (iDEAL).

Differentiator

Problem solved

Functional benefit

Products and services

• Passport and ID Card Issuance (Paspoort & ID-kaart) Issuance of passports (€88.65 adult, €67.05 minor under 18) and ID cards (€80.10 adult, €43.20 minor under 18) to residents, with expedited service available for additional fee (€60.30 extra for passports). Available via the Reisdocumenten online application system and by appointment at the Stadhuis.
• Driver's License Issuance (Rijbewijs) Issuance and renewal of driver's licenses at €53.65 standard fee, with expedited service at €39.65 extra and €46.90 for health declaration required for drivers aged 75+. Integrated with the national RDW system for processing.
• Waste Management Services (Afval en Groen) Household waste collection and processing services funded through the annual waste levy of €230 per household (2025) and €242 per household (2026). Includes waste calendar scheduling, waste pass (afvalpas) and container management, and the Afvalbrengstation (waste drop-off station).
• Sewerage Services (Rioolheffing) Municipal sewerage and drainage services funded through the annual sewerage levy of €186 per household. Covers wastewater management and sewage infrastructure maintenance.
• Digital Tax Counter (Digitale Belastingbalie) Online portal for citizens to view tax assessments, make payments via iDEAL, modify details, set up direct debit, request tax exemptions, arrange payment plans, and make objections. Businesses access via eHerkenning EH3 authentication.
• Mijn Meppel Citizen Portal Online citizen portal (mijn.meppel.nl) for managing municipal affairs including submitting requests, making appointments, reporting issues in public spaces, submitting complaints, and contacting the municipality digitally through DigiD authentication.
• Online Appointment Scheduling (Afspraak Maken) Online appointment scheduling system (meppel.mijnafspraakmaken.nl) allowing citizens to book appointments for personal document services including passports, ID cards, and driver's licenses at the City Hall.
• Travel Document Application System (Reisdocumenten Aanvraag Systeem) Online system (iburgerzaken.meppel.nl) for applying for passports and ID cards, including preparation of applications, submission of consent forms for children, and reporting lost or stolen travel documents.
• Open Meppel Transparency Portal Transparency portal (open.meppel.nl) publishing Woo (Wet open overheid / Public Government Information Act) requests, decisions, and related documents for public access, including policy documents and municipal information.
• Duurzaam Meppel Sustainability Portal Sustainability portal (duurzaam.meppel.nl) dedicated to environmental initiatives including energy savings, green energy transition, recycling, water management, and cooling solutions for summer months. Collaboration between municipality, housing corporations, businesses, and residents.
• Public Space Reporting (Melding Openbare Ruimte) Digital reporting system for citizens to report issues in public spaces, submit complaints, and make objections related to municipal services.
• Social Welfare Services (Ondersteuning, Jeugd en Inkomen) Social support services including youth services (11:00-14:00 phone hours), participation services (9:00-12:00), WMO (Wet maatschappelijke ondersteuning / Social Support Act) services (9:00-12:00), elderly care, and financial assistance. Delivered in partnership with Stichting Welzijn MensenWerk, De MensA, De Koeberg, and other community organizations.
• Community Engagement and Quality of Life Initiatives (Fijn Leven in Meppel) Community engagement program covering six themes: physical and mental health, quality of life, sports and culture, volunteering and informal care, neighborhood, and local services. Includes 'meedenkdiners' (reflection dinners) and group discussions with residents on community topics.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Stichting Welzijn MensenWerkcoreOthers · 1 November 2025Partnership for community welfare and social support services. The organization provides assistance to residents, particularly in areas of financial hardship and social isolation.
• De MensA (Leer Werk Centrum)coreOthersCommunity learning and work center providing activities, social contact, and support for vulnerable residents. Receives approximately 35,000-40,000 visitors annually.
• De KoebergcoreOthersImportant community meeting place offering meals, activities, and mutual care for residents, particularly elderly. Activities include motorcycling, volunteering, cycling, gymnastics, swimming, and shuffleboarding.
• Stichting Regenboog MeppelminorOthersOrganization supporting the LHBTIQ+ community in Meppel, working on visibility and inclusion initiatives.
• De PoelecoreOthersCommunity center in Haveltermade serving approximately 35,000-40,000 visitors annually, providing affordable activities and social services.
• PCOB/ANBO (Senior Organizations)minorOthersSenior citizen organizations representing the interests of older residents and providing support services for elderly care.
• ANWB AutomaatjeminorOthersVolunteer driver service helping less mobile residents with transportation to supermarkets, appointments, and social activities.
• RDW (Rijksdienst voor het Wegverkeer)coreTechnology or IntegrationNational road transport authority for driver's license renewals and vehicle-related services. The municipality integrates with RDW systems for document processing.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Gemeente Apeldoorn: Larger Gelderland municipality with more mature digital services and broader portfolio; functions as a benchmark for what Meppel's digital service ecosystem could scale toward as citizen expectations rise.
• Gemeente Almere: Large Dutch municipality known for digital-first citizen services; provides a leading-edge benchmark for self-service portal maturity and online-first service delivery that Meppel's portfolio is converging toward.

Direct peers

• Gemeente Assen: Capital of the province of Drenthe, directly comparable to Gemeente Meppel as a fellow Drenthe municipality of similar size, providing the same statutory municipal services (civil registration, taxes, waste, social support) under the same Dutch municipal law framework.
• Gemeente Leeuwarden: Capital of Friesland and comparable in scale and function to Meppel; a useful direct peer for service-delivery operations, citizen engagement, and digital transformation in a similarly-sized Dutch regional municipality.
• Gemeente Steenwijkerland: Neighboring Overijssel municipality of similar small-to-medium size, executing the same municipal mandate in a comparable rural-transition context — a relevant operational peer for benchmarking.
• Gemeente Hoogeveen: Neighboring Drenthe municipality of comparable population scale, executing the same municipal mandate (digital service portals, waste management, social domain) — a direct benchmark for cost structure and service delivery in the same regional context.
• Gemeente Zwolle: Adjacent Overijssel municipality serving as a regional hub comparable in function to Meppel's role in southern Drenthe, providing identical statutory services and operating similar digital citizen platforms.
• Gemeente Emmen: Largest Drenthe municipality by population, offering the same suite of municipal services with more developed digital infrastructure due to larger scale — a useful upper-bound peer for Meppel's service portfolio and digital ambition.

Others

• VNG (Vereniging van Nederlandse Gemeenten): The Dutch Municipalities Association — the industry body and policy-shaping organization for all Dutch gemeenten including Meppel; not a competitor but a critical ecosystem participant that sets shared digital standards (Common Ground, DigiD standards) and collective procurement.

Regional players

• Gemeente Smallingerland: Friesland municipality of comparable size serving as a regional center; performs the same statutory municipal service functions but in a different province, providing a comparator for northern Dutch municipal operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/gemeentemeppel
• LinkedInlinkedin.com/company/gemeente-meppel
• Instagraminstagram.com/gemeente_meppel

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Meppel