Computer Technicians

What Computer Technicians does

Computer Technicians is a Melbourne-based, founder-owned IT services company founded in 2016 by Brian Mathew. It delivers on-site, workshop, and remote desktop support to individual consumers, small and medium businesses, and gaming PC enthusiasts across the Melbourne metropolitan area. Service lines span PC, laptop, and Apple Mac repairs (including logic board microsoldering, liquid damage ultrasonic cleaning, and data recovery), virus and malware removal, WiFi and NBN troubleshooting, Office 365 migration, custom-built PCs, and managed IT services for SMBs. Recurring revenue is generated through an Annual Maintenance Scheme (AMS) subscription that bundles quarterly virus checks, OS updates, optimization, managed antivirus, and backup verification, alongside fixed-fee professional services such as insurance claim reports (AUD 180).

The business is delivered using industry-standard tools and partnerships rather than proprietary technology: TeamViewer for remote sessions, professional-grade antivirus suites (Malwarebytes, Kaspersky, ESET, Bitdefender), and components from ASUS, Samsung, Kingston, and Crucial for custom builds. All work is performed by in-house qualified computer engineers with degrees and certifications (CompTIA A+, Apple, Microsoft) — no subcontractors are used — and the company holds Microsoft Partner status. Go-to-market is direct-to-consumer and direct-to-SMB, relying on a 5/5 rating across 650+ Google, ProductReview.com.au, Facebook, and Word of Mouth reviews, multi-year Word of Mouth Awards, and local SEO.

Revenue mechanics combine pay-as-you-go break-fix ticket pricing (repairs from AUD 49, SSD upgrades AUD 150-$250), flat-fee professional services, subscription AMS plans, and hardware sales of custom-built PCs with a 5-year warranty. The company carries AUD 20M public liability and professional indemnity insurance, self-attests compliance with Australian Privacy Principles, and is privately held with no external funding, parent entity, or subsidiaries.

Name

Computer Technicians

Legal name

Computer Technicians

Website

https://computertechnicians.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Computer Technicians is a founder-owned Melbourne IT services firm providing on-site, workshop, and remote PC, laptop, Mac, gaming, and small business IT support — including managed services, custom PC builds, and an annual maintenance subscription.

Ownership category

akta.pro rank

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. Repair Services: One-time professional services revenue from computer, laptop, Mac, and gaming PC repairs including hardware fixes, software troubleshooting, and component replacement
2. Annual Maintenance Scheme (AMS): Subscription-based recurring revenue from quarterly maintenance plans covering virus checks, OS updates, optimization, antivirus, and backup verification for a fixed annual fee
3. Custom PC Sales: Sale of custom-built desktop computers designed and assembled to customer specifications with 5-year warranty, using ASUS motherboards, Samsung SSDs, Kingston/Crucial memory
4. Insurance Report Services: Flat-fee service for providing detailed damage assessment and insurance claim reports for computer repair claims
5. Managed IT Services: Ongoing IT support services for small businesses including network monitoring, cloud solutions, data backup, and cybersecurity management

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Computer Technicians delivers on-site, workshop, and remote computer repair and IT support services to homes and small businesses across Melbourne. Core services cover PC, laptop, Mac, and gaming computer repairs, virus and malware removal, data backup and recovery, custom-built PCs, WiFi and NBN troubleshooting, Office 365 migration, and an Annual Maintenance Scheme (AMS) subscription offering quarterly maintenance and managed antivirus.

Product overview

Computer Technicians is a Melbourne-based IT services company offering a comprehensive suite of repair, maintenance, and support services primarily delivered as on-site and workshop-based service engagements rather than a unified software product. The core offering spans PC, laptop, and Mac repairs (encompassing hardware repair, liquid damage recovery, logic board microsoldering, and data recovery), complemented by dedicated gaming computer repair and custom PC build services. Recurring revenue is supported through an Annual Maintenance Scheme (AMS) offering quarterly check-ups, managed antivirus, and automated backups. Additional service lines include virus/malware removal, backup and recovery, printer/scanner setup, email configuration, remote desktop support (via TeamViewer), home IT support, small business managed IT support, WiFi/network installation, internet/NBN troubleshooting, Office 365 setup and migration, insurance claim reporting, and computer upgrades. Custom Built PCs serve as a standalone hardware product line assembled in-house with a 5-year warranty.

Differentiator

Problem solved

Functional benefit

Products and services

• PC Repairs

Quantifiable outcome

• Most SSD upgrades completed same day
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• ASUScoreTechnology or IntegrationUses ASUS 5X Protection motherboards in custom-built PCs. ASUS provides reliability features including LANGuard, DRAM protection circuit, stainless steel back I/O, and ESD guards for durable custom builds.
• SamsungcoreTechnology or IntegrationSources Samsung solid state drives (870 EVO series) for computer upgrades and custom PC builds. Samsung SSDs provide fast boot times and reliable performance.
• Kingston TechnologycoreTechnology or IntegrationUses Kingston and Crucial memory modules for RAM upgrades. Kingston is a leading memory manufacturer providing reliable compatibility for desktop and laptop upgrades.
• MicrosoftcoreTechnology or IntegrationOfficial Microsoft Partner with direct access to latest security patches, OS architecture, and cloud deployment strategies. Provides Windows installation, Office 365 setup, and Microsoft 365 integration services.
• TeamViewercoreTechnology or IntegrationUses TeamViewer as the primary remote desktop support software for secure customer computer access. Provides remote IT support, troubleshooting, virus removal, and software configuration services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CyberPower PC: US-based custom gaming PC builder offering custom-configured desktops with warranty support and component selection. Directly comparable to Computer Technicians' Custom Built PC product line in product category, customer profile (gaming and enthusiast users), and component sourcing approach.
• Geeks2U: Australian on-demand IT support service (owned by Telstra) providing on-site computer repair, virus removal, networking, and small business IT support across Australian metros. Closely mirrors Computer Technicians' service model, customer segments, and on-site delivery approach in the Australian market.
• iBuyPower: US-based custom gaming PC and laptop builder with configurable systems and warranty-backed offerings. Closely comparable to Computer Technicians' custom-build business in product, enthusiast customer overlap, and warranty positioning.
• Maingear: US-based boutique custom PC builder focused on premium gaming and workstation systems with hand assembly and warranty support. Comparable premium-positioning custom-build offering to Computer Technicians' Custom Built PC product.
• uBreakiFix: Consumer electronics and computer/device repair chain (now part of Asurion) with on-site and in-store services across North America. Directly comparable service menu (computer repair, virus removal, data recovery) and target customer (home users and SMBs), though operating at significantly larger scale.
• NZXT: Gaming hardware company offering custom-built PCs (via its BLD program), gaming components, and software tools for enthusiasts. Comparable to Computer Technicians in the custom-built PC segment and gaming enthusiast customer overlap, though operating at significantly larger scale globally.
• Jim's IT: Franchised Australian IT services brand offering on-site computer repairs, networking, and small business support across Australian regions under the Jim's Group network. Comparable service mix and target customer segments to Computer Technicians, with a franchise-driven geographic expansion model that contrasts with Computer Technicians' direct operation.
• Origin PC: US-based boutique custom gaming and workstation PC builder (under Corsair ownership) with hand-assembled systems and premium warranty support. Comparable product category and premium positioning to Computer Technicians' custom-built PC offering.
• Velocity Micro: US-based custom PC builder specializing in hand-built gaming and workstation systems with strong warranty and support positioning. Comparable to Computer Technicians' in-house custom-build service in product, build quality emphasis, and warranty terms.

Broad incumbents

• Geek Squad: Best Buy's in-house IT support and device repair service offering on-site, in-store, and remote support across the US. Much larger footprint and broader portfolio, but directly comparable core offering of computer repair, device setup, virus removal, and small business IT support at consumer scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/comptechmelb
• Facebookfacebook.com/computertechnicians.com.au

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Computer Technicians