New Gorbals Housing Association

Name

New Gorbals Housing Association

Legal name

New Gorbals Housing Association

Website

https://newgorbalsha.org.uk

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Lessors of Residential Buildings and Dwellings (531110)

SIC

Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social housing
• Factoring services
• Community housing
• Tenant participation
• Affordable rent

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Social Rent: NGHA manages over 2,600 homes for social rent, generating rental income from tenants. Rents are set annually following consultation; a 4.8% rent and service charge increase was proposed for 2026/27.
2. Factoring Services: NGHA provides factoring services to over 1,900 owners' homes, managing communal areas, maintenance, and invoicing for factored owners under its Property Factors register entry.
3. Gorbals Ideas Fund Administration: NGHA administers the Gorbals Ideas Fund, a participatory budgeting programme distributing £60,000 annually to community projects voted on by local residents. Funding comes from external grants and NGHA's Wider Action Fund.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

New Gorbals Housing Association is a community-controlled housing association that manages over 2,600 social rented homes and provides factoring services to over 1,900 owner-occupied properties in the Gorbals area of Glasgow, Scotland. It also delivers community development programmes including a participatory budgeting fund, energy advice, food pantry, early-years literacy, and tenant participation structures. The MyNewGorbals tenant portal enables 24/7 self-service for rent, repairs, and complaints.

Product overview

New Gorbals Housing Association is a community-controlled housing association offering a portfolio of services including social and mid-market rent housing management, owner factoring services, repairs maintenance, and community development programs. The core tenant-facing product is the MyNewGorbals online portal enabling 24/7 self-service access to rent accounts, repairs reporting, and complaints. Community programs include the Gorbals Ideas Fund participatory budgeting (£60k annual fund), Dolly Parton's Imagination Library for early childhood literacy, Energy Redress Service for fuel poverty support, Gorbals Community Pantry for food access, and multiple tenant participation forums including the Tenants Panel and Scrutiny Group. The association also operates new build housing development, having completed the award-winning Pine Place development (28 homes) in 2025.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Rent Housing Social rented housing managed by NGHA, providing affordable homes for tenants in the Gorbals area of Glasgow. Rents are set annually following tenant consultation.
• Mid-Market Rent Housing Mid-market rental housing option offering properties at rents between social housing and private market rates, targeted at households priced out of social rent but unable to afford private market rents.
• Owner Factoring Services Property factoring services for homeowners including repairs, invoicing, payments, deed management, and building insurance coordination, delivered to over 1,900 owners' homes in the Gorbals.
• Repairs Services Housing maintenance and repair services with defined response times: Emergency repairs (4 hours), Urgent repairs (3 days), Routine repairs (10 days).
• MyNewGorbals Tenant Portal Online self-service portal enabling tenants to view rent accounts, report repairs, make complaints, update household details, make payments via Allpay, and access documents 24/7.
• Gorbals Community Pantry Community food pantry at 12 Commercial Court providing affordable food access to G5 area residents. Membership costs £5 per year; members receive £3 per small shop or £6 per family shop, up to 3 visits per week. Open Tuesdays and Thursdays.
• Energy Redress Service In-house energy advice service funded via the Energy Redress Scheme, offering guidance on reducing energy usage, fuel debt assistance, bill interpretation, and meter understanding to NGHA tenants.
• Dolly Parton's Imagination Library (Gorbals) Partnership programme providing free age-appropriate books monthly to children aged 0-5 in the Gorbals area, administered in partnership with TASK Childcare and Giggle'n'Grow under the Dolly Parton Imagination Library.
• Gorbals Ideas Fund Participatory budgeting programme where local residents propose ideas and vote on how £60,000 is spent annually across the Gorbals community. Individual project grants range from £4,500 to £12,000.
• New Build Housing Development Housing development programme constructing new affordable homes. Pine Place (28 homes) completed summer 2025 won Scottish Design Award 2026 Gold; North Laurieston development is under consultation.

Quantifiable outcome

• 28 new affordable homes delivered at Pine Place with air source heat pumps, achieving Building Regulation Section 7 Gold
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

16 partnerships are on record, tiered core and minor.

• TASK ChildcarecoreStrategic or Co-development PartnerNGHA partners with TASK Childcare as part of the Gorbals Imagination Library programme, bringing Dolly Parton's Imagination Library to the Gorbals. TASK provides childcare expertise and co-hosts the programme, with Marie at TASK available for registrations and enquiries. The programme provides free monthly books to children aged 0-5.
• Giggle'n'GrowcoreStrategic or Co-development PartnerNGHA partners with Giggle'n'Grow for the Gorbals Imagination Library programme. Giggle'n'Grow contributes to early years community engagement alongside NGHA and TASK Childcare. Linda at Giggle'n'Grow handles registrations for the Dolly Parton Imagination Library programme.
• Dolly Parton Imagination LibrarycoreStrategic or Co-development PartnerThe Dolly Parton Imagination Library is a global early childhood literacy programme. The Gorbals branch is a partnership between NGHA, TASK Childcare, and Giggle'n'Grow. The Dolly Parton Foundation covers all postage and administration costs, providing free books to children aged 0-5 in the Gorbals.
• Reiach and Hall ArchitectscoreStrategic or Co-development PartnerReiach and Hall Architects designed the Pine Place development, creating a 28-home development of terraced houses and flats. The firm worked closely with NGHA to deliver a functional and sustainable development sympathetic to surrounding architecture. Pine Place won the Scottish Design Awards 2026 Residential – Multi Unit Gold.
• CCG (Scotland) LtdcoreStrategic or Co-development PartnerCCG (Scotland) Ltd is the contractor that built the Pine Place development. The 28-home development was constructed to high sustainability standards using timber framing and air source heat pumps. Pine Place won the Scottish Design Awards 2026 Residential – Multi Unit Gold.
• Gorbals Ideas Fund Community ProjectscoreStrategic or Co-development PartnerEach year, local community groups and organisations submit project ideas to the Gorbals Ideas Fund participatory budgeting process. Local residents vote on which projects receive a share of the £60,000 annual fund. Past projects include Gorbals Community Pantry (£8,000 grant in 2022), Seasonal Family Fun for All, Taste of the Gorbals, Walking Football, and others.
• First BusminorOthersFirst Bus donated £1,000 worth of food to support the Gorbals Community Pantry at its launch in March 2026, contributing to food security in one of Glasgow's most deprived areas.
• WarburtonsminorOthersWarburtons donates bread weekly to the Gorbals Community Pantry, supporting affordable food access for G5 residents.
• Gorbals Community Pantry Steering GroupcoreStrategic or Co-development PartnerThe Gorbals Community Pantry is run by a steering group of eight local volunteers, supported by NGHA's Communities Team. The pantry was proposed by local poverty campaigner Cath Wallace and funded through the Gorbals Ideas Fund (£8,000 in 2022). NGHA's Maintenance Team renovated the space, with materials donated by McGregor Projects, Jewson, Travis Perkins, Howden's, Plumstore, DCL, Electrical Network, and Crown Paint.
• McGregor Projects, Jewson, Travis Perkins, Howden's, Plumstore, DCL, Electrical Network, Crown PaintminorOthersVarious local contractors and suppliers donated time and materials to renovate and decorate the Gorbals Community Pantry space at 12 Commercial Court. These include McGregor Projects (main contractor), Jewson, Travis Perkins, Howden's, Plumstore, DCL, Electrical Network, and Crown Paint.
• Tenants' Information Service (TIS)coreImplementation/ SI/ Consulting PartnerTIS (Tenant Information Service) provides independent support and advice to the New Gorbals Scrutiny Group, ensuring their work is carried out independently. TIS is responsible for collating survey responses and providing guidance on tenant scrutiny processes.
• Southside Housing AssociationcoreStrategic or Co-development PartnerNGHA partners with Southside Housing Association to provide a free confidential money advice service to tenants. Southside Housing Association delivers the service, with both home visits and office appointments available, offering tailored financial support.
• Dem-MasterminorImplementation/ SI/ Consulting PartnerDem-Master is the demolition contractor responsible for the blow-down of 305 and 341 Caledonia Road in the Gorbals. They have been preparing buildings for demolition and working with NGHA to divert materials from landfill.
• Glasgow City CouncilcoreStrategic or Co-development PartnerGlasgow City Council co-hosts the North Laurieston Masterplan consultation with NGHA and provides Housing Association Grant funding (£6.5 million for Pine Place). The council also participates in estate action groups and provides neighbourhood officers for community meetings.
• NHS Greater Glasgow and ClydeminorOthersThe Pine Place development site was purchased from NHS Greater Glasgow and Clyde, where the Gorbals Health Centre once stood. This land transfer enabled the construction of 28 new affordable homes.
• Glasgow LifeminorStrategic or Co-development PartnerGlasgow Life venues, including Gorbals Leisure Centre, offer free family swims and activities during school holidays, accessible to NGHA tenants and the wider Gorbals community as part of the cost of living support network.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Home Group: Large UK housing association providing social and affordable rent plus supported housing services. Comparable in operating model (RSL providing social rent housing and tenant support services) but with a much larger national footprint.
• Places for People: Large UK-wide housing association and housebuilder offering social rent, affordable rent, and market housing plus property management. Comparable in combining housing management with broader community services, though at significantly greater scale.
• Wheatley Group: Large Scottish housing and care group encompassing several RSLs including Castle Rock Edinvar and Dunedin Canmore. Operates social rent, factoring, and wider housing services across Scotland, providing a scaled benchmark for governance and stock-management practices relevant to NGHA.
• Sanctuary Housing: One of the UK's largest housing associations providing social rent, supported housing, and care services across England and Scotland. Comparable in core activity (social rent housing management) but at materially greater scale and geographic spread.

Direct peers

• Bield Housing Association: Scottish housing association providing affordable rented homes primarily for older people. Comparable in scale (mid-sized Scottish RSL), service mix (housing management plus community programmes), and Scottish regulatory framework.
• Osprey Housing: Scottish housing association operating social rent and mid-market rent housing across multiple local authorities. Comparable as a mid-sized Scottish RSL with mixed-tenure portfolio and factoring services.
• Southside Housing Association: Glasgow-based community-controlled housing association offering social rent, factoring, and tenant support services. A named NGHA delivery partner (money advice service), making it the closest geographic and operational peer.
• Port of Leith Housing Association: Edinburgh-based community-controlled housing association providing social rent housing and factoring services in a defined neighbourhood. Comparable in being a small, community-controlled RSL offering both social rent and factoring within a single area.
• Link Group: Scottish-based housing and community regeneration group offering social rent, mid-market rent, and shared-ownership homes. Comparable as a registered society with community-development focus and active development pipeline in Scotland.
• Dunedin Canmore Housing Association: Scottish housing association providing affordable rented homes and factoring services across Edinburgh, the Lothians, and Glasgow. Comparable in being a registered society providing social rent plus owner factoring within defined Scottish communities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/new-gorbals-housing-association

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about New Gorbals Housing Association