CMHA North and West Vancouver Branch

What CMHA North and West Vancouver Branch does

CMHA North and West Vancouver Branch (legal name: Canadian Mental Health Association – North and West Vancouver Branch) is a registered Canadian non-profit charitable organization established in 1958 as a local branch of the national Canadian Mental Health Association. Headquartered at 312 – 2030 Marine Drive, North Vancouver, BC, the organization delivers community-based mental health and substance use services across the North Shore (North and West Vancouver), Bowen Island, the Sunshine Coast, and the Sea-to-Sky Corridor. Its service portfolio includes CRCL North Shore (a civilian-led mobile mental health crisis response team, launched 2021, operating 7 days/week, 8am–12:30am), short-term counselling ($35–$70/session in English and Farsi), peer navigation, the STEPS Youth Program, housing support, employment assistance, workplace training, and the Kelty Dennehy Mental Health Resource Centre co-located at Lions Gate Hospital. Sub-brands include CRCL North Shore, PACT (Peer Assisted Care Team), STEPS, and the Kelty Dennehy Resource Centre.

The organization's underlying technology footprint is modest: a web-based service delivery platform integrated with the eSSENTIAL Accessibility assistive technology layer (keyboard/mouse replacement, hands-free webcam tracking, page reader) provided through March of Dimes Canada's Online Social ResponsAbility Initiative, of which CMHA is a Founding member. There is no proprietary software product, mobile application, or AI system disclosed. Service delivery is primarily in-person (mobile crisis, outreach, office-based counselling) with phone (1-888-261-7228, Mental Health Support Line 310-6789), text (778-839-1831), and online referral channels.

The revenue model is a hybrid non-profit structure. Funding streams include charitable donations and a monthly donor program, membership fees, sliding-scale counselling fees ($35/session with interns, $70/session with Registered Clinical Counsellors in English or Farsi), and government/grant funding via the partnership with Vancouver Coastal Health. Customers are end-user community members (adults 19+, youth 12–24 via Foundry, individuals in crisis aged 13+, Farsi-speaking residents, homeless/at-risk individuals) rather than paying enterprise customers; Vancouver Coastal Health functions as a key institutional funder and co-delivery partner. The organization does not disclose revenue figures publicly.

Name

CMHA North and West Vancouver Branch

Legal name

Canadian Mental Health Association – North and West Vancouver Branch

Website

https://northwestvancouver.cmha.bc.ca

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

CMHA North and West Vancouver Branch is a registered Canadian non-profit that delivers community mental health services, including crisis response, counselling, peer support, housing, and youth programs, to residents of British Columbia's North Shore, Bowen Island, Sunshine Coast, and Sea-to-Sky Corridor.

Ownership category

akta.pro rank

Product category

Mental Health Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241), Child and Youth Services (62411), Community Food and Housing, and Emergency and Other Relief Services (6242), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK), Mental Health & Crisis Support Services (BPAGAEAH), Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH)

Keywords

• Mental health services
• Crisis intervention
• Community counselling
• Peer support programs
• Youth mental health

Headquarters

HQ city

North Vancouver

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations and Charitable Contributions: The organization accepts charitable donations and has a monthly donor program. Donations provide stable funding and help build resilience and sustainability.
2. Counselling Service Fees: Low-cost counselling services at $35/session with counselling interns or $70/session with Registered Clinical Counsellors. Services available in English and Farsi.
3. Membership Program: Community members can become members of CMHA, supporting the organization's mission to provide hope to individuals affected by mental illness.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

CMHA North and West Vancouver Branch delivers community-based mental health services to residents of the North and West Vancouver region, including crisis response (CRCL), individual and group counselling, peer navigation, youth programs, housing support, employment assistance, workplace mental health training, and a resource centre. Services are offered on a sliding-scale fee basis supplemented by donations, with a focus on accessibility for individuals and support for local employers.

Product overview

CMHA North and West Vancouver Branch is a nonprofit mental health organization offering a portfolio of community-based support services. The core offerings include CRCL North Shore (a civilian-led mobile crisis response team), counselling services, peer navigation, youth programs (STEPS), housing support, employment assistance, workplace training, and the Kelty Dennehy Mental Health Resource Centre. These services are designed to support individuals living with mental health and substance use challenges across the North Shore, Bowen Island, Sunshine Coast, and Sea-to-Sky Corridor.

Differentiator

Problem solved

Functional benefit

Brands

• CRCL North Shore: Community Response, Community-Led - a civilian-led mobile mental health crisis team providing in-person support to people experiencing a mental health crisis
• PACT (Peer Assisted Care Team)
• Kelty Dennehy Mental Health Resource Centre
• STEPS Youth Program

Products and services

• CRCL Crisis Response Community-based crisis response service that supports individuals in North and West Vancouver experiencing mental health crises, providing immediate intervention and connection to appropriate care.
• Counselling Services Individual and group counselling provided to community members on a sliding-scale fee basis, with sessions priced between $35 and $70 to support affordability and access.
• Peer Navigation Peer-led navigation program in which individuals with lived experience of mental health challenges help others access mental health resources, services, and community supports.
• Youth Programs Mental health programs designed specifically for youth in the North and West Vancouver community, providing age-appropriate support, education, and resilience-building services.
• Housing Support Support services that assist individuals with mental health challenges in securing and maintaining stable housing in the community.
• Employment Assistance Employment assistance program that supports individuals with mental health challenges in preparing for, finding, and maintaining employment.
• Workplace Mental Health Training Training programs for local employers and organizations aimed at building mental health awareness, psychological safety, and supportive workplace practices among staff and managers.
• Resource Centre Community resource centre that provides information, referrals, and educational materials to help community members navigate mental health and related social services.

Quantifiable outcome

• B.C.'s first civilian-led mobile mental health crisis team
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core and minor.

• RCMP/North Shore DetachmentscoreStrategic or Co-development Partner · 22 November 2021Collaboration with police services for the civilian mental health crisis team initiative. New mental health police service launched November 2021.
• Vancouver Coastal HealthcoreStrategic or Co-development PartnerCollaborative partnership with Vancouver Coastal Health for mental health initiatives. Together they unveiled a new mental health initiative (May 2023) and work jointly on mental health service delivery in the region.
• Lions Gate HospitalcoreStrategic or Co-development PartnerKelty Dennehy Mental Health Resource Centre is located at the HOpe Centre at Lions Gate Hospital, providing mental health system navigation support.
• Lookout SocietyminorImplementation/ SI/ Consulting PartnerPartnership for adult homelessness outreach services and North Shore Housing Centre operations.
• North Shore Crisis Services SocietycoreStrategic or Co-development PartnerCollaboration on outreach services and Sage Transition House for women's support, as well as crisis response coordination.
• Hollyburn Family ServicesminorImplementation/ SI/ Consulting PartnerPartnership for Seniors Outreach & Safehouse program and Youth Safe House services.
• Foundry North ShorecoreStrategic or Co-development PartnerFoundry North Shore provides mental health, substance use support, primary care, and social services for youth ages 12-24, complementing CMHA's youth programming.
• North Shore Community ResourcesminorImplementation/ SI/ Consulting PartnerPartnership for Seniors One Stop program, Better at Homes program, and Community Legal Services Program.
• Family Services North ShoreminorStrategic or Co-development PartnerPartnership for counselling programs including PROUD2BE youth support and Sexual Assault Response Phone Line.
• March of Dimes CanadaminorStrategic or Co-development PartnerCMHA is a Founding member of the Online Social ResponsAbility Initiative sponsored by March of Dimes Canada, focused on eSSENTIAL Accessibility for website accessibility.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Vancouver Coastal Health: Regional health authority serving Vancouver, Richmond, and the North Shore. Comparable as the public-sector partner and broader provider of mental health services that overlap with and complement CMHA NWV's offerings.
• PHS Community Services Society: Vancouver-based non-profit providing housing, health, and harm reduction services. Comparable as a broader peer in the non-profit community health space with overlapping mental health, housing, and outreach delivery.
• Canadian Mental Health Association — National: National CMHA federation providing advocacy, research, and programming frameworks across Canada. Comparable as the parent non-profit umbrella under which CMHA NWV operates, sharing mission, brand, and program model.

Direct peers

• Lookout Society: Lower Mainland non-profit operating housing, shelter, and outreach services including the North Shore Housing Centre. Comparable as a partner delivering housing and homelessness services intersecting with CMHA NWV's housing support program.
• Foundry North Shore: Youth-focused integrated mental health, substance use, primary care, and social services provider for ages 12-24. Comparable as a core CMHA NWV delivery partner offering overlapping youth mental health services in the same catchment.
• Hollyburn Family Services: North and West Vancouver non-profit providing counselling, seniors outreach, youth safe house, and family services. Comparable as a local delivery partner and adjacent peer in the same catchment with overlapping mental health and social service programming.
• Family Services of the North Shore: Counselling, youth, and community support non-profit serving the North Shore. Directly comparable as a local peer offering short-term counselling, youth programs, and sexual assault response that overlap with CMHA NWV services.
• Crisis Centre BC: Province-wide crisis line and distress services operator including 9-8-8 deployment. Comparable as a direct peer delivering crisis intervention, suicide prevention, and emotional support lines overlapping with CMHA NWV's CRCL and 310-6789 lines.
• CMHA BC Division: Provincial umbrella body for CMHA branches in British Columbia. Directly comparable as the parent-tier peer overseeing local CMHA branches and coordinating provincial mental health programming, advocacy, and funding.

Regional players

• Squamish Helping Hands Society: Sea-to-Sky Corridor social services non-profit providing housing, outreach, and food security. Comparable as a peer operating in CMHA NWV's wider catchment region with overlapping community mental health and social assistance mandates.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CMHA.NWV
• LinkedInlinkedin.com/company/cmhanorthwestvancouver
• Instagraminstagram.com/cmhanorthwestvancouver

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about CMHA North and West Vancouver Branch