OMICall - Tổng Đài Cloud Cho Doanh Nghiệp

What OMICall - Tổng Đài Cloud Cho Doanh Nghiệp does

OMICall (Tổng Đài Cloud Cho Doanh Nghiệp — "Cloud Call Center for Enterprise") is a Vietnam-based provider of cloud-based call center / contact-center-as-a-service (CCaaS) solutions targeted at business customers in Vietnam. The name and Vietnamese-language product positioning (omicall.vn) indicate the product is a hosted PBX / contact-center platform sold to local enterprises that need inbound and outbound telephony, likely delivered as subscription-based cloud telephony with features such as IVR, call routing, and agent management typical of this category. The company is headquartered in Ho Chi Minh City (Thu Duc district), Vietnam, and is privately held.

The firm's operating scale is very small — the firmographics record lists approximately 6 employees, which is consistent with an early-stage or bootstrapped operation rather than an established SaaS vendor. No management team, no funding history, no named customers, no disclosed revenue, no partnerships, no certifications, and no product-level detail (feature list, technology stack, integrations, or AI capabilities) were present in the source data; the omicall.com URL referenced in the dataset returned only a verification/loading page and yielded no substantive content.

The business model is presumed — but not confirmed by the source — to be a subscription / per-seat SaaS model common to cloud CCaaS vendors, likely priced in Vietnamese dong for the domestic market. Without pricing details, customer logos, GTM motion, or revenue disclosure, the exact revenue mechanics, customer segments served (SMB vs. mid-market vs. enterprise), and unit economics cannot be verified from the supplied input.

Name

OMICall - Tổng Đài Cloud Cho Doanh Nghiệp

Website

https://omicall.vn

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

OMICall is a Vietnam-based cloud call center (CCaaS) provider selling hosted telephony solutions to business customers in Vietnam. Headquartered in Ho Chi Minh City with approximately 6 employees, it operates as a small, early-stage private vendor.

Ownership category

akta.pro rank

Product category

Cloud Call Center / Hosted PBX

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Cloud call center
• Hosted PBX
• Cloud telephony
• Business VoIP
• Contact center software

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Core offering

OMICall provides a cloud-hosted call center / virtual PBX service (tổng đài cloud) for business customers in Vietnam. Based solely on the company name and tagline "Tổng Đài Cloud Cho Doanh Nghiệp" (Cloud Call Center for Business), the core offering is internet-delivered business telephony and call-center infrastructure; the actual product website content was not retrievable beyond a loading placeholder, so specific features are not evidenced.

Differentiator

Problem solved

Functional benefit

Ideal customer profiles1 record

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves1 record

Direct peers

• Nextiva: Cloud communications provider focused on small and mid-size businesses, offering cloud PBX and unified communications. Comparable to OMICall in its SMB-focused go-to-market and hosted-telephony core product.
• 3CX: Software-based PBX provider offering cloud-hosted and on-premise deployments to SMBs and enterprises globally, including Southeast Asia. Most comparable to OMICall on product architecture (software/cloud PBX) and SMB-leaning customer base.
• 8x8: UCaaS and CCaaS provider offering cloud PBX, voice, video, and contact center to enterprise and mid-market customers. Closely comparable to OMICall's cloud-PBX-for-enterprise positioning and SMB-to-enterprise target market.
• Dialpad: AI-powered cloud communications platform offering hosted PBX and unified communications to businesses of all sizes. Comparable to OMICall on cloud-telephony category and SMB-to-mid-market customer profile.
• RingCentral: Global UCaaS market leader offering cloud PBX, voice, and contact-center solutions to businesses. Directly comparable to OMICall on core product (hosted cloud telephony for enterprises), although RingCentral addresses a far larger global customer base.
• Vonage: Cloud communications platform (now part of Ericsson) offering UCaaS and CPaaS solutions including hosted PBX for businesses. Direct competitor in the cloud-telephony category served by OMICall.
• Sangoma Technologies: Provider of unified communications and PBX solutions (Switchvox, Sangoma Cloud) for SMBs and enterprises with global distribution including Asia. Comparable SMB-targeted cloud-telephony product to OMICall.

Emerging players

• Acefone: Cloud telephony provider offering hosted PBX, virtual numbers, and VoIP services with a growing presence in Asia-Pacific emerging markets. Comparable to OMICall on SMB-focused cloud telephony product and emerging-market regional orientation.

Broad incumbents

• VNPT: Vietnamese state-owned telecom carrier providing landline, mobile, internet, and enterprise IT/communications services including hosted PBX. Holds incumbent enterprise customer relationships in Vietnam that compete head-on with OMICall.
• Viettel: Vietnamese state-aligned telecom incumbent offering mobile, fixed line, internet, and enterprise communications including cloud telephony for businesses. Directly competes with OMICall inside Vietnam and brings deep enterprise customer relationships and bundling power.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat1 record

Key risks3 records

Key highlights3 records

Customer concentration

• LinkedInlinkedin.com/company/omicall-tong-dai-cloud-cho-doanh-nghiep

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OMICall - Tổng Đài Cloud Cho Doanh Nghiệp