Operation Support Our Troops-America

What Operation Support Our Troops-America does

Operation Support Our Troops-America (OSOT-America) is a 501(c)(3) nonprofit organization founded in 2003 and headquartered in Naperville, Illinois, with a distribution warehouse in neighboring Lisle. The organization serves three distinct beneficiary populations across the U.S. military family lifecycle: active-duty service members deployed overseas who receive comfort and care packages, veterans in Illinois, Indiana, and Wisconsin facing financial hardship, and Gold Star families who participate in a three-day healing seminar. Core programs include the Comfort and Care Package Program (over 2.3 million pounds shipped cumulatively, with each box weighing 25+ pounds and intended to serve 10 troops), the Veterans Assistance Program (one-time financial grants for utilities, auto repair, dental, and housing systems), the Leap of Faith seminar (clinical psychology-led grief healing with tandem skydiving and equine therapy), and G.I. Yoga (free classes delivered in-person at two Naperville locations and via a YouTube channel with over 300 videos).

The operating model is volunteer-driven and logistics-driven rather than technology-driven. Infrastructure consists of a WordPress-hosted website, an email newsletter system, a donor management database, and a physical warehouse where volunteers sort and pack care packages; no AI, APIs, or proprietary software platforms are in use. The organization maintains a five-person paid staff, and relies on community collection drives across Chicagoland suburbs for supply inputs.

Revenue is generated entirely through donations across multiple channels: tax-deductible cash contributions via credit card, PayPal, check, and stock; monthly recurring OSOT Angels subscriptions at four tiers ($18-$144/month) tied to care package volumes; vehicle donations through a Careasy partnership; planned giving and legacy bequests; corporate and federal employee giving through Combined Federal Campaign Code 54065, Amazon Smile, Goodshop, and You Give Goods; Donor-Advised Funds at Fidelity Charitable, Schwab Charitable, and BNY Mellon; and branded apparel merchandise sales. The organization states that 90 cents of every donated dollar reaches programs, and it holds the highest ratings from Charity Navigator (100%/4-star), GreatNonprofits (Top Rating), and Candid/Guidestar (Platinum Seal of Transparency).

Name

Operation Support Our Troops-America

Legal name

Operation Support Our Troops-America, Inc.

Website

https://osotamerica.org

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

Operation Support Our Troops-America is a 501(c)(3) nonprofit founded in 2003 in Naperville, Illinois that supports U.S. active-duty military, veterans, and Gold Star families through care packages, hardship grants, healing seminars, and free yoga programs, funded by individual, corporate, and federal donations.

Ownership category

akta.pro rank

Product category

Military and Veteran Support Services

NAICS

Emergency and Other Relief Services (624230), Civic and Social Organizations (813410)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro industry

PRIMARYBPAIAHAL

Veterans Affairs & Military Family Services

Business & Public Services/Public Sector & Government Administration/Defense & National Security

SECONDARYEDAIAGAF

Disaster Relief & Humanitarian Aid Volunteering

Education/International Education & Study Abroad/International Service Learning, Volunteering & Gap Year Programs

Keywords

• Military family support
• Veteran assistance programs
• Care package donations
• Nonprofit veteran services
• Military wellness programs

Headquarters

HQ city

Naperville

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Supply Chain, Marketing or Sales, Personnel, Technology or R&D, Others

Revenue model

1. Monetary Donations: Tax-deductible donations received via credit card, PayPal, check, stock (through Stock Donator), and Donor Advised Funds (Fidelity Charitable, Schwab Charitable, BNY Mellon). Monthly giving program (OSOT Angels) provides recurring donations.
2. Vehicle Donations: Free vehicle pickup service (car, truck, boat, motorcycle, SUV, plane) through Careasy partnership. Proceeds from sale support operations. Vehicle must have clear title and be towable.
3. Planned Giving / Legacy Gifts: Beneficiary designations on life insurance, retirement plans, IRAs, commercial annuities, bank accounts, CDs, and brokerage accounts. Federal Tax ID: 20-4275756.
4. Corporate Donation Programs: Combined Federal Campaign (CFC) code 54065 for federal employees; Amazon Smile (0.5% of eligible purchases); Goodshop; You Give Goods campaigns.
5. Branded Apparel Sales: Branded merchandise shop selling OSOT-America apparel and items as fundraiser. Shoppers can also purchase items directly from Amazon and Walmart wishlists that ship to the organization.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Operation Support Our Troops-America is a volunteer-based 501(c)(3) nonprofit that ships comfort and care packages to deployed U.S. military service members, provides one-time financial hardship grants to veterans in Illinois, Indiana, and Wisconsin, runs a three-day healing seminar (Leap of Faith) for families of fallen service members, and offers free yoga classes (G.I. Yoga) to veterans and their family members. All programs are delivered free of charge to beneficiaries and funded through donations, monthly giving, planned giving, vehicle donations, corporate sponsorships, and federal employee contributions via the Combined Federal Campaign.

Product overview

Operation Support Our Troops-America is a volunteer-based 501(c)(3) nonprofit organization that operates multiple distinct programs supporting active-duty military, veterans, and families of the fallen. The core offering is the Comfort and Care Package Program, which ships over 2.3 million pounds of comfort and care items to deployed troops. Supporting programs include the Veterans Assistance Program (one-time financial grants to veterans in hardship), Leap of Faith (a three-day healing seminar for Gold Star families), and G.I. Yoga (free yoga classes for veterans). The organization also operates fundraising programs including OSOT Angels Monthly Giving and a Branded Apparel Shop. Since 2003, the organization has maintained a 90/10 program-to-administration spending ratio and holds the highest ratings from Charity Navigator, GreatNonprofits, and Candid/Guidestar.

Differentiator

Problem solved

Functional benefit

Brands

• Comfort and Care Package Program: Program that ships comfort and care items to troops deployed overseas
• Veterans Assistance Program
• Leap of Faith
• G.I. Yoga

Products and services

• Comfort and Care Package Program Program that ships comfort and care items (over 25 lbs per box, intended for 10 troops to share) to deployed U.S. military personnel serving in dangerous locations worldwide; all costs are covered by the nonprofit.
• Veterans Assistance Program

Quantifiable outcome

• Shipped over 2.3 million pounds of comfort and care items to deployed troops
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

18 partnerships are on record, tiered minor and core.

• Christian Broadcast Network (CBN)minorGTM or Marketing PartnerFilmed a segment for the 700 Club about the Leap of Faith event, providing media exposure for the organization and its healing seminar program for Gold Star families.
• ABC-7 ChicagominorGTM or Marketing PartnerLocal news station gave OSOT-America opportunity to discuss their Holiday Stocking Program, raising awareness in the Chicagoland community.
• Fidelity CharitableminorChannel Partner/ Reseller/ DistributorDonor-Advised Fund provider allowing donors to recommend grants to OSOT-America through their DAF accounts.
• Schwab CharitableminorChannel Partner/ Reseller/ DistributorDonor-Advised Fund provider enabling donors to support OSOT-America through their charitable giving accounts.
• BNY MellonminorChannel Partner/ Reseller/ DistributorDonor-Advised Fund provider allowing clients to recommend grants to OSOT-America.
• CareasyminorChannel Partner/ Reseller/ DistributorVehicle donation partner handling free pickup of vehicles (cars, trucks, boats, motorcycles, SUVs, planes) and converting them to donations for OSOT-America.
• AmazoncoreChannel Partner/ Reseller/ DistributorAmazon Wishlist allows supporters to purchase needed care package items directly with items shipped to OSOT-America's warehouse.
• WalmartcoreChannel Partner/ Reseller/ DistributorWalmart Wishlist enables supporters to purchase needed items with direct shipping to the organization.
• Combined Federal Campaign (CFC)coreChannel Partner/ Reseller/ DistributorCFC Code 54065 allows federal employees and retirees to donate through payroll deduction or annuity to OSOT-America.
• GoodshopminorChannel Partner/ Reseller/ DistributorShopping donation platform where purchases result in donations to OSOT-America.
• You Give GoodsminorChannel Partner/ Reseller/ DistributorCampaign platform for donating goods to OSOT-America's Comfort and Care Package program.
• Amazon SmileminorChannel Partner/ Reseller/ DistributorAmazon Smile program donates 0.5% of eligible purchases to OSOT-America when designated as charity.
• All Veteran Parachute TeamminorStrategic or Co-development PartnerTandem skydiving partner for Leap of Faith seminar, featuring former U.S. Army Golden Knights members who help participants take a 'literal Leap of Faith' as part of grief healing.
• Southern 8's FarmminorStrategic or Co-development PartnerEquine therapy partner for Leap of Faith seminar, providing therapeutic experiences for families of fallen service members.
• Dr. Doug McKinleyminorStrategic or Co-development PartnerLicensed clinical psychologist who leads the seminar portion of Leap of Faith with emphasis on post-traumatic growth.
• Judd Kendall VFW Post 3873minorStrategic or Co-development PartnerVenue partner for G.I. Yoga Wednesday classes (908 Jackson Ave., Naperville) and general volunteer activities.
• Mail WorksminorStrategic or Co-development PartnerPrimary drop-off location for donations (1807 S. Washington St., Suite 110, Naperville, IL) with extended hours M-F 8AM-6PM, Sat 9AM-4PM.
• Fort Hill Activity CenterminorStrategic or Co-development PartnerVenue partner for G.I. Yoga Saturday classes (20 Fort Hill Dr., Naperville, IL 60540).

Scale indicators9 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• USO (United Service Organizations): The largest military support nonprofit, offering care packages, entertainment, and family programming across global installations. Overlaps with OSOT on care package mission but operates at much larger scale and broader scope.
• Wounded Warrior Project: Large veteran-focused nonprofit providing mental health, career, and wellness programs to injured post-9/11 veterans. Comparable veteran segment but broader programmatic depth and significantly larger scale.
• Veterans of Foreign Wars (VFW): Long-standing veterans service organization with advocacy, benefit assistance, and community programs. Comparable in veteran assistance programming, though it is a membership-based advocacy body rather than a direct service nonprofit.
• American Legion: Major congressionally chartered veterans organization providing benefit assistance, youth programs, and community support. Overlaps with OSOT's veteran assistance mission but at vastly greater scale and broader scope.
• Disabled American Veterans (DAV): Major veteran service organization providing benefit claims assistance, transportation, and employment support. Overlaps with OSOT's veteran assistance segment but focused on disability-related benefits administration.

Direct peers

• Operation Gratitude: Volunteer-driven nonprofit that assembles and ships hundreds of thousands of care packages annually to deployed troops, veterans, and first responders. Directly comparable care package distribution model and volunteer ecosystem.
• Soldiers' Angels: National nonprofit that ships care packages and provides support to deployed service members, veterans, and their families. Closest direct peer given near-identical mission around care package logistics and military-family support.
• Hope For The Warriors: Veteran and military family nonprofit offering financial assistance, clinical support, and wellness programs. Comparable on financial hardship grants (similar to OSOT's Veterans Assistance Program) and holistic family support.
• TAPS (Tragedy Assistance Program for Survivors): National nonprofit providing grief counseling and peer support to families of fallen service members. Directly comparable to OSOT's Leap of Faith seminar for Gold Star families.
• Blue Star Families: Military family support nonprofit offering programs for spouse employment, family wellness, and community building. Strong overlap on military family lifecycle support and community-led engagement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@GIYoga
• LinkedInlinkedin.com/company/operation-support-our-troops-america

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Operation Support Our Troops-America