What Gemeente Ouder-Amstel does

Gemeente Ouder-Amstel is a Dutch municipality (gemeente) located in the province of North Holland, serving the villages of Ouderkerk aan de Amstel and Duivendrecht, with a population of approximately 14,000 residents. Established in 1811 and employing 126 staff, the municipality delivers the full statutory portfolio of local government services for its residents, including civil registration (BRP), passport and identity card issuance, driving licence administration, address registration, civil registry extracts, social welfare (Participatiewet), social support (Wmo), waste management, environmental services, housing allocation, and municipal permitting. The municipality operates from a main town hall at Vondelstraat 1 in Ouderkerk aan de Amstel, with additional service points in Duivendrecht (community center and environmental depot) and Ouderkerk aan de Amstel (second environmental depot).

The municipality's digital service platform is anchored by the Digitaal Loket (online portal at loket.ouder-amstel.nl), the MijnOuder-Amstel personal portal, and the MijnAfspraakMaken appointment scheduling system, all integrated with national identity infrastructure (DigiD for citizens, eHerkenning for businesses). The BuitenBeter mobile app (iOS and Android) enables citizen reporting of public space issues. Core platforms include ZIVVER for secure GDPR-compliant email (deployed since 2016), publicroam for free public Wi-Fi at municipal locations, and SiteImprove for website analytics. The underlying technology stack integrates with national databases including BRP (personal records), RDW (vehicle authority), IND (immigration), CBR (driving licence authority), Kadaster (land registry), and the WoningNet regional housing allocation system.

Gemeente Ouder-Amstel is funded through a combination of municipal taxes (WOZ property tax, waste collection fees, sewerage charges, tourist tax), administrative service fees (passports €88.65, ID cards €80.10, driving licences €52.10, civil registry extracts €17.80, BRP extracts €15.90, sponsorship declarations €13.70, housing urgency applications €52.95, temporary rental permits €191.25), parking revenue, and central government grants. The municipality is undertaking a long-term sustainability initiative (Gasvrij Ouder-Amstel) to make all buildings natural gas-free by 2050, and is executing the Dorpshart Duivendrecht urban renewal project formalized in July 2026.

Name

Gemeente Ouder-Amstel

Legal name

Gemeente Ouder-Amstel

Website

https://ouder-amstel.nl

Company type

Public

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Ouder-Amstel is a Dutch municipality founded in 1811, employing 126 staff to serve approximately 14,000 residents of Ouderkerk aan de Amstel and Duivendrecht with statutory local government services including civil registration, passport/ID issuance, social welfare, waste management, and housing, delivered through a digital platform integrated with national identity systems.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Services to Buildings and Dwellings (5617), Other Services to Buildings and Dwellings (56179)

SIC

Services-Management Services (8741), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Digital Access & Online Government Services for Immigrants (EDAAADAF)

Keywords

• Municipal government services
• Civil registration services
• Public administration services
• Waste management services
• Local government services

Headquarters

HQ city

Ouderkerk aan de Amstel

HQ country

Netherlands

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Taxes and Levies: Revenue from municipal taxes including property taxes (WOZ), waste collection fees, sewerage charges, and various local levies as regulated by Dutch law
2. Administrative Fees and Service Charges: Fees for administrative services including passport applications (€88.65 for adults), identity cards (€80.10 for adults), driving licences (€52.10), civil registry extracts (€17.80), BRP extracts (€15.90), sponsorship declarations (€13.70), and various permit applications
3. Parking Revenue: Revenue from paid parking in designated zones and parking permits
4. Tourist Tax: Tourist tax collected from Bed & Breakfast establishments and holiday rentals operating within the municipality
5. Government Grants and Subsidies: Central government funding and regional subsidies for municipal services, social welfare programs, and infrastructure projects

Pricing tiers

Distribution channels8 records

Marketing channels8 records

Core offering

Gemeente Ouder-Amstel delivers statutory local-government services to its residents and businesses, including civil registration (BRP), issuance of passports, identity cards and driving licences, address and moving registration, waste and recycling collection (afvalstoffenheffing), sewerage charges, social support under the Wmo, Jeugdwet and Participatiewet, housing allocation and urgency certification, environmental and building permits, monument/heritage administration, and maintenance of public spaces. Service delivery is carried out through a hybrid model combining a digital counter (Digitaal Loket), secure-messaging tools, online appointment booking, the BuitenBeter meldingen app, neighbourhood-based wijkteams, and an in-person town-hall counter.

Product overview

Gemeente Ouder-Amstel operates a digital municipal services platform centered on the Digitaal Loket (Digital Counter), which provides citizens access to various government services. The primary digital touchpoints include the MijnAfspraakMaken appointment scheduling system for Civil Affairs, the BuitenBeter mobile app for public space reporting, and multiple online application forms accessible via DigiD and eHerkenning authentication. Core services span passport/ID and driving license issuance, address registration and relocation services, civil registry extracts, waste management (including environmental depots and waste cards), housing services (priority applications and starter loans), municipal land use permits, and the Gasvrij Ouder-Amstel initiative for natural gas-free transition. The municipality also provides complaint, objection, and public reporting mechanisms. These services are interconnected through the digital counter portal and various third-party integrations including national databases (BRP, RDW, IND, Kadaster), regional systems (WoningNet, Waternet), and secure communication tools (ZIVVER, publicroam Wi-Fi).

Differentiator

Problem solved

Functional benefit

Brands

• Ouder-Amstel Aardgasvrij: Initiative for transitioning to natural gas-free heating in the municipality, working toward making all homes natural gas-free by 2050.

Products and services

• Civil Registration (BRP) and Address/Moving Registration

Quantifiable outcome

• Air quality measurements in Ouderkerk aan de Amstel showed average NO2 concentration of 15 µg/m3, well below the legal limit of 40 µg/m3 (2024 measurements)
• +1 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature3 records

Partnerships

13 partnerships are on record, tiered core and minor.

• PublicroamcoreTechnology or IntegrationPartnership to provide free and safe public Wi-Fi network at municipal locations. The municipality joined publicroam.nl/en to make Wi-Fi easily accessible for visitors. Two locations are connected: the town hall and the municipal yard. Users can create an account linked to phone and email for automatic login across all participating municipalities.
• WaternetcoreOthersWaternet manages drinking water supply and water board levies for residents. Citizens are directed to notify Waternet for water-related matters when moving or changing addresses. The municipality forwards address change information to Waternet for water board tax purposes.
• WoningNet Stadsregio AmsterdamcoreOthersSocial rental housing allocation system for the Amsterdam metropolitan region. The municipality participates in the regional housing allocation system, offering residents access to social housing through WoningNet's point-based allocation mechanism.
• ParticipeminorOthersSocial services organization providing personal guidance for housing search and community integration. Offers appointments in Duivendrecht and Ouderkerk aan de Amstel for residents needing assistance with housing matters.
• Nationale Hypotheek Garantie (NHG)minorOthersNational mortgage guarantee system under which the municipality's Starterslening (starter loan) falls, providing security for first-time homebuyers and supporting the municipal starter loan program.
• Stimuleringsfonds Volkshuisvesting (SVn)minorOthersGovernment-backed fund that administers the Starterslening (starter loan) on behalf of the municipality, providing bridging loans for first-time homebuyers up to €45,000.
• WoningcorporatiescoreOthersHousing corporations that own and manage social rental housing in the municipality. Partners in housing allocation, urgent housing cases, and the 'Groot naar Beter' (from big to better) downsizing incentive program.
• KadastercoreTechnology or IntegrationNational land registry maintaining cadastral data for all buildings and land in the Netherlands, including property ownership, boundaries, and underground infrastructure. Residents directed to Kadaster for property information.
• RijksoverheidcoreOthersCentral government providing legal framework for temporary rental permits under the Leegstandwet (Vacancy Act), governing the municipality's ability to permit temporary rental of vacant properties.
• Waterschap Amstel, Gooi en VechtcoreOthersRegional water authority responsible for water purification and collection of purification levies. Partners with municipality on sewage and water management, with residents paying separate purification fees to the water board.
• DUO Municipalities (Amstelland region)minorOthersPartnership with neighboring municipalities including Amstelveen, Diemen, and Uithoorn for shared services and initiatives including public Wi-Fi through publicroam.
• BuitenBetercoreTechnology or IntegrationApp and platform for citizen reporting of public space issues including paving, waste, cleaning, greenery, blocked sewers, public lighting, and pest control. Enables municipality to track and respond to citizen-reported concerns efficiently.
• Immigration and Naturalization Service (IND)coreOthersNational agency providing residence permits and immigration approvals that residents must present for registration. The municipality requires IND approval proof for non-EU nationals to complete initial registration.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Diemen: Small neighboring municipality and DUO partner in the Amstelland regional partnership. Provides identical statutory municipal services with similar scale and demographic profile, including digital loket, civil affairs, and waste management. Direct regional peer for benchmarking service delivery and shared infrastructure initiatives.
• Gemeente Uithoorn: Small neighboring municipality and DUO partner in the Amstelland region. Comparable in size and service scope to Ouder-Amstel, offering civil registration, social services, waste management, and digital government services. Regional peer with shared partnership context (publicroam, regional initiatives).
• Gemeente Amstelveen: Larger neighboring municipality in the Amstelland region and explicit DUO partner with Ouder-Amstel. Provides the same statutory municipal services (civil registration, social welfare, waste management, digital loket) to a larger population, making it the most directly comparable peer in terms of service portfolio, geographic context, and shared infrastructure partnerships.
• Gemeente Landsmeer: Very small Dutch municipality (population ~10,000-11,000) in North Holland. Comparable in scale and service portfolio to Ouder-Amstel, providing the same statutory municipal services including BRP registration, DigiD-enabled digital loket, and waste management. Direct peer for small-municipality operational benchmarking.
• Gemeente Wormerland: Small Dutch municipality in North Holland (population ~16,000). Comparable to Ouder-Amstel in scale, statutory service offerings, and digital government service delivery model. Direct peer for small-municipality operational comparison and regional benchmarking.
• Gemeente Waterland: Small Dutch municipality in North Holland (population ~17,000). Comparable to Ouder-Amstel in scale, statutory service offerings (civil registration, social services, waste management, urban planning), and digital service maturity. Regional peer with similar Amsterdam metropolitan area context.
• Gemeente Oostzaan: Very small Dutch municipality (population ~9,500) in North Holland near Amsterdam. Highly comparable in scale, service portfolio, and demographic profile to Ouder-Amstel. Provides the same statutory municipal services through similar digital channels and physical service points.

Regional players

• Gemeente Gooise Meren: Dutch municipality in North Holland (population ~58,000) formed through municipal merger. Provides comparable statutory services at larger scale, offering insight into multi-village municipal governance models relevant to Ouder-Amstel's two-village structure (Ouderkerk aan de Amstel and Duivendrecht).
• Gemeente De Ronde Venen: Larger Dutch municipality in the Amsterdam metropolitan region (population ~45,000). Operates with the same statutory municipal service framework but at a larger scale. Useful peer for understanding service delivery evolution as municipalities grow, though not a direct scale comparison.

Others

• VNG (Vereniging van Nederlandse Gemeenten): Association of Dutch municipalities providing shared services, advocacy, and policy support to all 342 Dutch municipalities including Ouder-Amstel. Not a direct operational peer but a key ecosystem participant enabling BIO covenant participation, shared digital initiatives, and inter-municipal cooperation frameworks.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ouder_amstel
• Facebookfacebook.com/OuderAmstel
• Instagraminstagram.com/gemeenteouderamstel
• LinkedInlinkedin.com/company/gemeente-ouder-amstel

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Ouder-Amstel