OXXO Chile

What OXXO Chile does

OXXO Chile (legal entity: Cadena Comercial OXXO Chile S.A. de C.V.) is a wholly-owned subsidiary of FEMSA, the Mexican conglomerate, and operates a 24/7 convenience store chain in Chile. The company was founded in 2017 with its first store and is headquartered in Las Condes, Santiago. It runs small-format convenience stores across the Santiago Metropolitan Region and the Valparaíso Region, each staffed by approximately six team members and operated primarily under lease arrangements rather than as franchises. The product assortment spans food, beverages (including private-label coffee brand Andatti), snacks, fresh-baked bread, alcohol in licensed locations, and household goods; the service layer includes prepaid mobile reloading for all Chilean carriers, BIP! public transit card loading (enabled at 64 stores in partnership with Metro de Santiago), bill payment, card processing via Transbank, and acceptance of restaurant vouchers (Edenred, Sodexo, AMIPASS) and the government Junaeb student benefit card.

The underlying technology stack is standard retail: conventional point-of-sale systems plus a marketing-facing website (oxxo.cl) used for promotions, store locator, supplier registration, recruitment, and real estate inquiries. No proprietary technology, AI, or data platform is disclosed. OXXO Chile makes money primarily through in-store retail sales of consumer goods, complemented by transaction-based fees from prepaid mobile recharges, BIP! transit card loading, and card payment processing, plus a commission/revenue share from third-party delivery partners Rappi, Uber Eats, and Pedidos Ya. The customer base is general walk-in consumers in urban Chilean locations, with no enterprise anchor customers, supported by a multi-channel marketing mix (own website, social media on Facebook and Instagram as @OXXOChile, email newsletter, the OXXO Tips lifestyle blog, and delivery platform placements). The chain is part of FEMSA's broader OXXO network — the largest and fastest-growing small-format chain in the Americas — which also spans Mexico, Colombia, Peru, and Brazil.

Name

OXXO Chile

Legal name

Cadena Comercial OXXO Chile S.A. de C.V.

Website

https://oxxo.cl

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

251–500 employees

Short description

OXXO Chile is a 24/7 convenience store chain in Chile, wholly owned by FEMSA, operating in Santiago and Valparaíso. It serves urban walk-in consumers with food, beverages, alcohol, mobile top-ups, BIP! transit card loading, bill payment, and home delivery via Rappi, Uber Eats, and Pedidos Ya.

Ownership category

akta.pro rank

Product category

Convenience Store Retail

NAICS

Convenience Retailers (445131), Convenience Retailers and Vending Machine Operators (44513)

SIC

Retail-Convenience Stores (5412)

akta.pro primary industry

Bodega/Corner Stores (Urban Convenience) (CRANAJAD)

akta.pro secondary industry

Urban/Transit Convenience Stores (Station/Airport/Metro) (CRAHABAE)

Keywords

• Convenience retail stores
• Prepaid mobile recharge
• Public transit card loading
• In-store bill payment
• Home delivery service

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Retail Store Sales: Revenue generated from sales of products in OXXO convenience stores including food, beverages, alcohol, snacks, household items, and other consumer goods. Stores operate 24/7 in high-traffic locations.
2. Service Fees: Revenue from ancillary services including prepaid mobile phone recharges, BIP public transit card loading, and payment processing services (Transbank).
3. Delivery Commission Revenue: Revenue share from delivery partners Rappi, Uber Eats, and Pedidos Ya who fulfill orders from OXXO stores.
4. Real Estate and Property: OXXO seeks new opportunities to expand its footprint through real estate arrangements and property partnerships for store locations.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

OXXO Chile operates a network of 24/7 convenience retail stores in the Santiago Metropolitan Region and Valparaíso Region, selling food, beverages, alcohol, fresh bakery items, snacks, household goods, and the exclusive Andatti coffee brand. Stores also serve as access points for prepaid mobile recharges, bip! public transit card loading, in-store bill payments, and card payment processing (Transbank, Edenred, Sodexo, AMIPASS, Junaeb). Home delivery of store products is enabled through partnerships with Rappi, Uber Eats, and PedidosYa, and select locations operate Puntos Limpios recycling points.

Product overview

OXXO Chile is a 24-hour convenience retail chain (cadena comercial) operated by FEMSA, offering a broad portfolio of products and services centered on its core retail store offering. The primary product is the OXXO convenience store itself, which operates around the clock and carries food, beverages, snacks, alcohol, bakery items, and everyday necessities. The portfolio includes several integrated service add-ons: mobile prepaid reloading for all Chilean carriers, public transit card (bip!) loading (64 initial locations with Metro partnership covering TNE and TAM as well), in-store recycling points (Puntos Limpios) in Las Condes, and home delivery through Rappi, Uber Eats, and PedidosYa. Additional offerings include a labor inclusion program (Inclusión Laboral, started 2018 with Fundación Coanil), a real estate expansion program (Bienes Raíces), and bill payment services (Pago de Servicios). The private-label instant coffee sub-brand Andatti is sold exclusively at OXXO Chile stores. Stores are primarily operated under lease agreements rather than as franchises, and are located in Santiago and the Valparaíso region.

Differentiator

Problem solved

Functional benefit

Products and services

• Tiendas OXXO (24-hour convenience stores) Company-operated convenience retail stores open 24 hours a day, 7 days a week, in Santiago Metropolitan Region and Valparaíso Region. Stores stock food, beverages, snacks, alcohol (in licensed locations), bakery items, household goods, and everyday necessities for individual walk-in consumers.
• Recarga de Prepago Móvil Prepaid mobile phone credit reloading service available for all Chilean carriers at OXXO stores, with balance reflected immediately and confirmed by SMS.
• Recarga bip! (transit card loading) Public transit card loading service enabled at 64 OXXO locations in the Santiago Metropolitan Region through the Metro de Santiago partnership, also supporting Tarjeta Nacional Estudiantil (TNE) and Tarjeta Adulto Mayor (TAM). Cash-only loading.
• Pago de Servicios en Tienda (in-store bill payment) In-store bill payment service enabling customers to pay utility bills, government service invoices, and other provider invoices at OXXO Chile locations.
• Home Delivery Service (Rappi, Uber Eats, PedidosYa) Home delivery of OXXO store products through third-party delivery platforms Rappi, Uber Eats, and Pedidos Ya, expanding OXXO's reach beyond walk-in customers in Santiago and Valparaíso.
• Andatti (private-label coffee and beverages) Exclusive OXXO Chile instant coffee and beverage brand sold in all OXXO stores nationwide in three sizes (pequeño, mediano, grande) and formats including cappuccino and latte.
• Puntos Limpios (Recycling Service) Recycling drop-off service at three OXXO store locations in the Las Condes commune (Av. Cristóbal Colón 4648, Av. Cristóbal Colón 5801, and Rosario Norte 20), accepting PET bottles, cardboard, paper, glass, cans, and Tetrapak containers.
• OXXO Bienes Raíces (Real Estate Expansion Program) Real estate and store expansion program evaluating new commercial property opportunities for additional OXXO store locations across Chile, managed by OXXO's expansion team.

Quantifiable outcome

• Stores operating 24/7 in Santiago and Valparaíso regions

Named customers1 record

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Coca-Cola FEMSAcoreStrategic or Co-development PartnerAs part of FEMSA, Coca-Cola FEMSA is the largest public bottler of Coca-Cola products in the world, providing beverage supply and distribution for OXXO stores.
• HeinekenminorStrategic or Co-development PartnerFEMSA holds position as the second most important shareholder of Heineken, one of the world's leading breweries present in over 70 countries, providing beer supply for OXXO stores.
• RappicoreChannel Partner/ Reseller/ DistributorRappi is a delivery partner enabling OXXO home delivery services. Customers can order OXXO products through the Rappi app for delivery to their location. Promotional carousel featuring Rappi delivery is featured on OXXO Chile's website.
• Uber EatscoreChannel Partner/ Reseller/ DistributorUber Eats is a delivery partner enabling OXXO home delivery services. Customers can order OXXO products through the Uber Eats platform.
• Pedidos YacoreChannel Partner/ Reseller/ DistributorPedidos Ya is a delivery partner enabling OXXO home delivery services in Chile. Customers can order OXXO products through the Pedidos Ya platform.
• Metro de SantiagominorStrategic or Co-development PartnerPartnership between Metro and OXXO enables BIP! card recharging at 64 OXXO store locations in the Metropolitan Region. The service also includes loading for the Student National Card (TNE) and Senior Adult Card (TAM). Service supports public transit users with convenient card recharging options.
• Fundación CoanilminorStrategic or Co-development PartnerFundación Coanil provides expertise and support for OXXO Chile's Labor Inclusion Program, which was initiated in 2018 to develop an inclusive culture that values diversity among workers and clients, providing equitable employment opportunities for people with disabilities.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Big John: Big John is a Chilean convenience store chain with a long-standing presence in Santiago, offering snacks, beverages, and basic goods in a small urban format. It is a comparable direct peer in the Chilean convenience segment.
• SPID: SPID is a Chilean convenience store chain with a small-format urban footprint. It competes with OXXO Chile for neighborhood-level everyday-needs purchases in Santiago and surrounding areas.
• Pronto: Pronto is the convenience store format operated by Walmart Chile, offering food, beverages, and basic household goods in compact urban locations. It is one of the most entrenched convenience competitors in the Chilean market.
• OK Market: OK Market is a Chilean convenience store chain owned by Cencosud, operating urban small-format stores selling food, beverages, and everyday essentials. It directly competes with OXXO Chile for the same urban convenience shopper in Santiago and Valparaíso.
• Circle K (Couche-Tard) Chile: Alimentation Couche-Tard operates the Circle K convenience store chain in Chile with a 24/7 small-format model selling food, beverages, and basic goods. It is the closest direct competitor to OXXO Chile in terms of format, customer, and urban footprint.

Broad incumbents

• Falabella: Falabella is a major Chilean department-store and retail conglomerate with growing exposure to grocery and convenience formats. It competes with OXXO Chile for overall household wallet share even though its core format differs.
• Cencosud: Cencosud is one of the largest retail conglomerates in Chile and Latin America, operating supermarkets, department stores, and the OK Market convenience chain. It is a broad incumbent that competes with OXXO Chile across multiple retail formats.
• 7-Eleven (Seven & i) Chile: 7-Eleven is a global convenience-store incumbent with operations in multiple Latin American markets including Chile. It offers a comparable 24/7 small-format assortment and competes head-on with OXXO Chile for urban convenience basket spend.
• Walmart Chile: Walmart Chile operates hypermarkets, supermarkets, and the Pronto convenience format. It is a broad incumbent competing with OXXO Chile for grocery and convenience spend in the same urban corridors.

Others

• OXXO Mexico: OXXO Mexico is the flagship convenience chain of FEMSA and OXXO Chile's sister operation. While it does not compete directly in Chile, it is the proven reference format and benchmark for OXXO Chile's economics, supply chain, and expansion playbook.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/oxxo-chile

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OXXO Chile