Partners In Care - O'ahu Continuum of Care

What Partners In Care - O'ahu Continuum of Care does

Partners In Care (PIC) is the federally designated Lead Agency for the O'ahu Continuum of Care (CoC, HUD designation HI-501), operating as a 501c3 nonprofit coalition headquartered at 200 N Vineyard Boulevard, Suite A-210, Honolulu, Hawaii. The organization serves as a planning, coordinating, and advocacy alliance for addressing homelessness on the island, coordinating a network of over 70 member organizations spanning nonprofit homeless service providers, government agencies, healthcare systems, affordable housing developers, law enforcement, and persons with lived experience of homelessness. PIC administers the O'ahu Homeless Management Information System (HMIS) using the Bitfocus Clarity software platform since 2004, and operates the Coordinated Entry System (CES) launched in 2018 that connects vulnerable individuals to housing and supportive services through a No Wrong Door approach across sub-populations including Single Adults, Families, Youth, Veterans, and Domestic Violence survivors. Additional core programs include the Landlord Engagement Program (LEP) launched in 2019, the Youth Homelessness Demonstration Program (YHDP) backed by a $3.8 million HUD award, annual Point In Time Count administration, and HUD NOFO/CoC Program funding competition administration.

PIC's revenue model is anchored by federal HUD CoC Program funding and competitive HUD grants, supplemented by annual membership dues ($185 for organizations, $60 for individuals) from its 70+ member network, conference sponsorships from organizations including The Queen's Medical Center, Hawaiian Airlines, U.S. Vets, Catholic Charities Hawaii, and Hawaii Pacific Health, and individual donations. The organization reports approximately 8 employees per firmographic data, with operational execution supported by an extended team across LEP, Planning & Operations, HMIS, CES, Systems Change, and Finance functions. Notable quantified outcomes include 850+ households (2,000+ individuals) housed through LEP since 2019, 494 Emergency Housing Vouchers administered through HUD in 2021, and $3.8 million in YHDP funding awarded to address youth homelessness. Governance is provided by a 7-member 501c3 Board of Directors under Executive Director Laura Thielen, with the organization operating as part of the Hawai'i Statewide Continuum of Care in collaboration with the rural counties CoC, Bridging the Gap.

Name

Partners In Care - O'ahu Continuum of Care

Legal name

Partners In Care

Website

https://partnersincareoahu.org

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Partners In Care is the federally designated Lead Agency for the O'ahu Continuum of Care, coordinating 70+ member organizations to address homelessness through HMIS data systems, Coordinated Entry referrals, landlord engagement, and HUD funding administration on O'ahu, Hawaii.

Ownership category

akta.pro rank

Product category

Homeless Services Coordination

NAICS

Other Community Housing Services (624229), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Homeless services coordination
• Continuum of care
• Housing coordination systems
• Homeless management information
• Coordinated entry system

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. HUD Continuum of Care Program Funding: Annual federal funding from the U.S. Department of Housing and Urban Development (HUD) through the CoC Program Competition, which promotes community-wide commitment to ending homelessness and provides funding for efforts by nonprofit providers, states, and local governments to quickly rehouse homeless individuals and families.
2. Membership Dues: Annual membership fees: $185.00 for organizations and $60.00 for individuals. Members gain access to data, training, funding opportunities, and tools to enhance their impact in addressing homelessness.
3. Conference Sponsorships: Annual Hawaii Homelessness & Housing Conference generates sponsorship revenue from organizations at various tiers (Ali'i, Makua, KOA, Ho'oponili, Hoaloha) including Queen's Medical Center, Hawaiian Airlines, US Vets, Catholic Charities Hawaii, and others.
4. Donations and Contributions: Individual and organizational donations to support the organization's mission of eliminating homelessness through open and inclusive participation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Partners In Care serves as the federally designated Lead Agency for the O'ahu Continuum of Care, coordinating planning, advocacy, and program development to address homelessness on O'ahu. The organization operates the Homeless Management Information System (HMIS) since 2004, the Coordinated Entry System (CES) since 2018, the Landlord Engagement Program (LEP), the Youth Homelessness Demonstration Program (YHDP), and administers HUD funding competitions through the NOFO process for a coalition of 70+ member organizations.

Product overview

Partners In Care is a coalition that serves as O'ahu's Continuum of Care (CoC), functioning as a planning, coordinating, and advocacy organization rather than a traditional product company. The organization offers a portfolio of interconnected programs including: the Homeless Management Information System (HMIS) for countywide data tracking; the Coordinated Entry System (CES) for housing referrals; the Landlord Engagement Program (LEP) for housing placement; the Youth Homelessness Demonstration Program (YHDP); the Point In Time Count (PITC) for census data; NOFO administration for HUD funding; and the annual Hawai'i Homelessness & Housing Solutions Conference. These services work together to coordinate O'ahu's response to homelessness through open and inclusive participation.

Differentiator

Problem solved

Functional benefit

Brands

• Coordinated Entry System (CES): Facilitates coordination and management of resources in the crisis response system, connecting people to interventions that aim to rapidly resolve housing crises.
• Homeless Management Information System (HMIS)
• Landlord Engagement Program (LEP)
• Youth Homelessness Demonstration Program (YHDP)

Products and services

• Continuum of Care (CoC) Planning & Coordination Planning, coordinating, and advocating for programs and services to address homelessness on O'ahu, developing recommendations and working to preserve or expand effective existing programs for homeless sub-populations.
• Homeless Management Information System (HMIS) Countywide data system administered by PIC as the HMIS Lead since 2004 to track and coordinate services for individuals at risk of or experiencing homelessness. Required by HUD for all CoCs and helps service providers streamline care, improve case management, and reduce duplication of data across programs.
• Coordinated Entry System (CES) System facilitating coordination and management of crisis response resources, connecting highest need persons to available housing and supportive services equitably through a No Wrong Door approach across Single Adults, Families, Youth, Veterans, and Domestic Violence sub-populations.
• Landlord Engagement Program (LEP) Program providing linkage between landlords with vacant units and households experiencing chronic homelessness or homeless Veterans eligible for HUD VASH, with landlord recruitment, support, and limited damage assistance. Has housed 850+ households (2,000+ individuals) since inception.
• Youth Homelessness Demonstration Program (YHDP) HUD-funded demonstration program ($3.8 million awarded to Honolulu) developing and implementing a coordinated community approach to preventing and ending youth homelessness, with youth aged 24 and under as target population and a dedicated O'ahu Youth Action Board (OYAB).
• Point In Time Count (PITC) Federally mandated biennial census count providing snapshot of all individuals experiencing homelessness in shelters, streets, beaches, cars, or places not meant for human habitation on O'ahu.
• Hawai'i Homelessness & Housing Solutions Conference Annual two-day conference hosted by Partners In Care, Hawai'i Housing Affordability Coalition, and Bridging the Gap to address homelessness and housing insecurity through awareness, dialogue, and policy solutions.
• Notice of Funding Opportunity (NOFO) Administration Annual administration of HUD CoC Program funding competitions, including managing RFP processes, evaluation committees, project rankings, and consolidated applications to HUD.

Quantifiable outcome

• LEP housed 850+ households (2,000+ individuals) since 2019
• +2 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

22 partnerships are on record, tiered core and major.

• Ashley ShearercoreOthers · 1 January 2025Chair of PIC 501c3 Board of Directors. Licensed Clinical Social Worker and Certified Substance Abuse Counselor, Director of Care Coordination & Utilization Management at The Queen's Medical Center. Played vital role in developing Queen's Care Coalition.
• Randy AucoreOthers · 1 January 2025Treasurer of PIC 501c3 Board of Directors. Senior Vice President & Primary Relationship Officer at Bank of Hawaii with 22 years financial industry experience.
• Susan DoylecoreOthers · 1 January 2025Secretary of PIC 501c3 Board of Directors. Community volunteer and former executive in nonprofit and government sectors. Contributed to Aloha United Way's 2005 Quality of Life report on homelessness.
• Bridging the GapcoreStrategic or Co-development PartnerRural counties CoC representing Hawaii, Kauai, and Maui. Works collaboratively with PIC as part of Hawaii Statewide Continuum of Care. Co-hosts annual Hawaii Homelessness & Housing Conference.
• Hawaii Housing Affordability CoalitioncoreStrategic or Co-development PartnerCo-hosts the annual Hawaii Homelessness & Housing Conference with PIC and Bridging the Gap to bring together diverse stakeholders on housing issues.
• Queen's Medical CentercoreStrategic or Co-development PartnerAli'i level sponsor of 2025 Hawaii Homelessness & Housing Conference. Healthcare partner addressing social determinants of health for homeless populations.
• Hawaiian AirlinesmajorGTM or Marketing PartnerKOA level sponsor of 2025 Hawaii Homelessness & Housing Conference.
• U.S. VetsmajorStrategic or Co-development PartnerKOA level sponsor and CoC member providing veteran-specific housing and services. Advisory Board Chair Tanya Brown represents U.S. Vets - Wai'anae.
• Catholic Charities HawaiimajorStrategic or Co-development PartnerHo'oponopono level sponsor and CoC member providing comprehensive social services including housing, counseling, and refugee services.
• Housing Solutions Inc. (HSI)coreStrategic or Co-development PartnerLeads the rental payment side of O'ahu Housing Now (OHN) program operations in partnership with PIC.
• Family Promise of HawaiicoreStrategic or Co-development PartnerOHN collaborative partner providing supportive services to households served through streets and prevention programs.
• Alternative Structures International (ASI)coreStrategic or Co-development PartnerOHN collaborative partner providing supportive services to households experiencing homelessness.
• Child & Family ServicecoreStrategic or Co-development PartnerAdministers the Domestic Violence Coordinated Entry System (DV CES) under contract with PIC for the O'ahu CoC to coordinate housing access for DV survivors.
• Aloha United WaycoreStrategic or Co-development PartnerMajor CoC member and community partner. Advisory Board Secretary Kayla Keehu-Alexander represents Aloha United Way.
• Mental Health KokuacoreStrategic or Co-development PartnerCoC member operating Safe Haven and Mahani Hale housing programs. Data Committee Chair Greg Payton represents Mental Health Kokua.
• RYSE (Residential Youth Services & Empowerment)coreStrategic or Co-development PartnerCoC member and youth-specific access point for CES. Planning & Housing Committee Chair Carla Houser represents RYSE. YHDP partner providing youth-specific services.
• Hale KipacoreStrategic or Co-development PartnerCoC member providing youth outreach center (YO!) in Waikiki and Guide on the Side Collaborative programs.
• Steadfast Housing Development CorporationmajorStrategic or Co-development PartnerCoC member operating Ekolu Group Homes, Headway House, and PH Ohana permanent supportive housing programs.
• BitfocuscoreTechnology or IntegrationTechnology partner providing Clarity HMIS software platform used for the O'ahu Homeless Management Information System.
• Hawaii Pacific HealthmajorStrategic or Co-development PartnerHo'oponopono level sponsor of 2025 Hawaii Homelessness & Housing Conference. Healthcare partner addressing homelessness.
• Waikiki HealthcoreStrategic or Co-development PartnerCoC member operating Keauhou Emergency Shelter and providing healthcare services. Lived Experience Representative Richard Kaai represents Waikiki Health.
• Project Vision HawaiicoreStrategic or Co-development PartnerCoC member providing re-entry services and outreach. Member Relations Committee Chair Bob Wardlaw represents Project Vision Hawaii. Lived Experience Representative Lindsay Pacheco represents Project Vision.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• San Francisco Department of Homelessness and Supportive Housing: City-level CoC lead agency for San Francisco, administering HMIS, CES, and a portfolio of housing programs. Shares PIC's structure as a publicly coordinated, multi-program homelessness response organization.
• Los Angeles Homeless Services Authority (LAHSA): HUD-designated CoC lead agency for the Los Angeles region; operates HMIS, CES, NOFO administration, and a comparable coalition of service providers at a much larger scale, making it the closest functional peer to PIC.
• Community Solutions: National nonprofit running the Built for Zero initiative, which partners with CoCs on data-driven homelessness reduction. Highly comparable to PIC in its focus on HMIS data quality, CES redesign, and functional-zero outcomes.
• HomeBase: California-based nonprofit providing technical assistance to CoCs on HUD NOFO, governance, and CES design. Operates in a parallel niche of supporting CoC lead agencies, similar to PIC's coordinating role.
• King County Regional Homelessness Authority: Regional CoC lead agency for Seattle/King County. Operates a coordinated entry system, HMIS, and landlord engagement functions parallel to PIC's, and is benchmarked nationally alongside other CoC leads.
• Bridging the Gap: Designated Continuum of Care lead agency for Hawaii's rural counties (Hawaii Island, Kauai, Maui). Same CoC role and HUD-mandated functions as PIC, but serving rural geographies; co-hosts the Hawaii Homelessness & Housing Conference.

Emerging players

• Heartland Alliance: Chicago-based nonprofit providing housing, healthcare, and human services to people affected by homelessness and poverty. Comparable in delivering HUD-aligned supportive housing programs, though at a larger, multi-state scale.

Others

• Bitfocus: Vendor that provides the Clarity HMIS platform on which PIC's countywide data system runs. Not a peer in mission, but a critical technology partner and ecosystem enabler for PIC's core HMIS operations.

Broad incumbents

• Corporation for Supportive Housing: National intermediary that finances and develops supportive housing and works with CoCs across the country. Operates at broader scale and across more states than PIC, but addresses overlapping HUD-funded housing and services goals.
• National Alliance to End Homelessness: National advocacy, research, and policy organization that shapes HUD policy and supports CoCs nationwide. Adjacent rather than directly competing, but operates in the same federal homelessness-response ecosystem as PIC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/partners-in-care-hi

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Partners In Care - O'ahu Continuum of Care