What QCD Technology @ Westgate does

QCD Technology is an Apple Authorised Service Provider founded in September 2010, operating a dual-market service and retail business across Singapore and Malaysia. The company delivers official Apple-certified repair services for Mac, iPad, iPod, and iPhone devices (iPhone repairs limited to Singapore), using genuine Apple parts and certified methodologies granted under its AASP partnership with Apple Inc. It also operates the QCD Online Store (qcd-tech.com/store), an e-commerce platform selling Apple accessories to Singapore-resident customers, though the storefront currently returns a 404 error. The business is incorporated as QCD Technology (Singapore) Pte Ltd in Singapore, with physical service operations run through QCD Technology Sdn Bhd in Malaysia, including a walk-in service center at Berjaya Times Square, Kuala Lumpur.

The company serves a diversified customer base spanning individual consumers, enterprise and corporate accounts, schools, insurance claims handlers, and Apple product resellers. Revenue is generated through two primary streams: professional repair services billed per incident at physical locations, and one-time product sales of Apple accessories via the Singapore online store. Distribution combines an e-commerce channel (limited to Singapore territory) with a single physical retail/service center in Kuala Lumpur. The enterprise sales channel handles bulk service requests, resellers, educational institutions, and insurance claims through dedicated support contacts, while individual consumers access repairs via walk-in or online accessory purchases.

The underlying technology stack is standard e-commerce and service-management infrastructure with no proprietary technology disclosed; the company's competitive differentiation rests entirely on Apple's AASP certification rather than any internally developed platform or technical moat. The business operates with approximately 21 employees across both markets, has no disclosed funding, no parent company, no patents, and no public listing. Ownership appears founder-operated with no institutional investors identified in available data.

Name

QCD Technology @ Westgate

Legal name

QCD Technology (Singapore) Pte Ltd

Website

https://qcd-tech.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

QCD Technology is an Apple Authorised Service Provider operating since 2010 in Singapore and Malaysia, offering certified Apple device repairs and accessory sales to individual consumers, enterprises, schools, insurance claims, and resellers through a Singapore e-commerce store and a Kuala Lumpur service center.

Ownership category

akta.pro rank

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Product Sales: Online retail sales of Apple accessories and related products through the QCD Online Store (www.qcd-tech.com/store). Customers purchase products with various payment methods including credit/debit cards. Revenue is recognized when products are transferred to the delivery company.
2. Repair Services: Apple-authorized repair services for iPhone (Singapore only), iPad, iPod, iMac and other Apple products. Services are provided at physical service centers with defined operating hours.
3. Returns and Refunds Processing: Handles customer returns within 7 days of purchase for unused items in original condition. Refunds processed within 10 working days of receiving returned goods. Exchanges provided for damaged or defective items upon photo documentation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels2 records

Core offering

QCD Technology operates as an Apple Authorised Service Provider and Repair Centre, delivering in-warranty and out-of-warranty repair services for Apple devices including iPhone (Singapore only), iPad, iPod, iMac and Mac products using genuine Apple parts and certified methodologies. The company complements these services with the QCD Online Store, an e-commerce platform selling Apple accessories and related products to customers in Singapore, supported by a 7-day return window and 10-working-day refund processing.

Product overview

QCD Technology operates as an Apple Authorized Service Provider with two primary service offerings: (1) repair and service centre operations for Apple products including iPhone, iPad, iPod, and iMac, and (2) the QCD Online Store e-commerce platform. The company operates physical service locations in Malaysia (Berjaya Times Square, Kuala Lumpur) and serves Singapore for iPhone repairs. The QCD Online Store provides product sales with associated customer review, coupon, and membership features. The store's /store URL currently returns a 404 error, indicating the e-commerce functionality may be unavailable.

Differentiator

Problem solved

Functional benefit

Products and services

• Apple Authorised Repair Service Apple Authorised repair and service for iPhone (Singapore only), iPad, iPod, iMac and other Apple devices, performed with genuine Apple parts at physical service centres. Targeted at Apple device owners seeking certified out-of-warranty and in-warranty repair work.
• QCD Online Store E-commerce storefront operated by QCD Technology (Singapore) Pte Ltd for purchasing Apple accessories and related products, featuring customer reviews, coupon and gift systems, and membership registration. Limited to Singapore residents and Singapore-domiciled legal entities with delivery restricted to Singapore territory.
• QCD@BerjayaTimesSquare Service Centre Physical walk-in service centre located at Lot 08-45/47 Level 8, Berjaya Times Square, No.1 Jalan Imbi, 55100 Kuala Lumpur, Malaysia, providing Apple authorised repairs for Mac, iPod, iPad and iPhone products with email support at [email protected].

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Apple Inc.coreTechnology or IntegrationQCD Technology is an official Apple Authorised Service Provider and Repair Centre. This partnership provides authorization to perform device repairs using genuine Apple parts and methodologies. Services cover Mac, iPad, iPod, iMac products in Malaysia, and iPhone services for Singapore only. The partnership establishes credibility through Apple's official certification program.

Scale indicators2 records

Expansion highlights2 records

Direct peers

• iSmash: Specialist smartphone and tablet repair chain with high-traffic retail locations offering same-day device repairs — comparable to QCD's walk-in repair service model.
• Experimac: Apple-focused retail and repair franchise offering services and accessories for Mac, iPhone, and iPad — directly comparable to QCD's Apple-only product focus and service-plus-accessory model.
• Switch (Apple Premium Reseller): Apple Premium Reseller and authorised service provider operating in Singapore and Malaysia, offering Apple product retail alongside authorised repair services — directly comparable to QCD's dual market presence.
• CPR Cell Phone Repair: Franchise-based consumer electronics and smartphone repair chain with a similar storefront walk-in service model, comparable to QCD's physical service center operations.
• Simply Mac: Apple-focused retail and repair chain offering authorised-style Apple services and accessories — directly comparable to QCD's Apple-centric repair and accessory offering.
• iStudio by Copperpod: Authorised Apple reseller and service provider in Thailand offering repair and retail of Apple products through physical locations — comparable authorised-channel model in a Southeast Asian market.

Others

• iFixit: DIY repair ecosystem providing parts, tools, and repair guides for Apple and other devices. Relevant as an adjacent participant in the Apple device repair market that competes for the same end-customer intent.
• SquareTrade (Allstate Protection): Device protection and repair service provider under Allstate, serving insurance and warranty-backed device repair — comparable to QCD's insurance claims processing channel and broader device repair ecosystem participation.

Broad incumbents

• Apple Store (Apple Inc.): Apple's own retail and Genius Bar service operations offering the full authorised service experience. While not a like-for-like competitor in scale, it represents the dominant in-market alternative for Apple device repairs.
• uBreakiFix (Asurion): Large-scale consumer electronics repair chain owned by Asurion, operating across multiple device brands with a franchise/storefront model — comparable as a multi-location device repair operator, but much broader in scope than QCD's Apple-only focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/qcd-technology-westgate

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QCD Technology @ Westgate