QCOMM911

What QCOMM911 does

QCOMM911 is a consolidated emergency communications center operated as a unit of local government under the Illinois Intergovernmental Cooperation Act. Formed in 2017 following a state mandate requiring consolidation of 911 dispatch services and opened operationally in January 2019, the organization is housed in the Milan Municipal Building in Milan, Illinois, and provides 911 call reception and radio dispatch services for four police departments (Moline, Milan, East Moline, Silvis) and nine fire departments (Moline, East Moline, Silvis, Blackhawk, Hampton, Carbon Cliff-Barstow, Coal Valley, Coyne Center, Reynolds) across Rock Island County in Western Illinois.

The center is staffed by 29 individuals — 26 Emergency Communications Dispatchers, three Shift Supervisors, a Training Coordinator, a Deputy Director, and an Executive Director — operating three 8-hour shifts with a minimum of five dispatchers on duty. Technical infrastructure comprises Central Square Technologies Computer-Aided Dispatch (CAD) software, a Solacom phone system with mapping, and a Harris Symphony P25 radio console system across nine identical console workstations (each with dual 49-inch curved monitors). The organization processed approximately 125,000 calls for service and 173,000 phone calls in 2023. Technical support is provided by the Rock Island County Emergency Telephone System Board (ETSB), co-located in the Milan Municipal Building.

QCOMM911's business model is government-managed services funded through member municipality contributions and emergency telephone system fees. As a unit of government, it cannot levy taxes or issue bonds and operates under an annual budget approved by an 8-member Board of Directors (City/Village Administrators as voting members plus four non-voting public safety representatives). Revenue is not publicly disclosed. Dispatchers must hold Illinois LEADS certification and Emergency Medical Dispatch (EMD) certification within six months of hire. Go-to-market is community-led by structure: services are delivered under intergovernmental agreement with no traditional sales motion.

Name

QCOMM911

Legal name

QCOMM911

Website

https://qcomm911.org

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

QCOMM911 is a state-mandated consolidated government emergency communications center in Milan, Illinois, providing 911 dispatch and radio services for 4 police and 9 fire departments across Rock Island County, staffed by 29 dispatchers and supervisors.

Ownership category

akta.pro rank

Product category

Emergency Communications and Public Safety Dispatch

NAICS

Security Systems Services (56162)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro industry

PRIMARYBPAKAFAJ

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch)

Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services

SECONDARYHLAJAGAC

Emergency Medical Services (EMS) Operations & Dispatch

Healthcare & Life Sciences/Public Health, Government & Regulators/Emergency Preparedness, Disaster Response & EMS Coordination

SECONDARYBPAKAFAC

Fire Alarm Monitoring & Dispatch

Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services

Keywords

• Emergency dispatch services
• Consolidated 911 center
• Public safety communications
• Radio dispatch services
• Computer aided dispatch

Headquarters

HQ city

Milan

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. Government Funding: As a unit of government formed by an Intergovernmental Agreement of member municipalities, QCOMM911 is funded through government budgets and cannot levy taxes or issue bonds. Revenue comes from member municipality contributions and emergency telephone system fees.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

QCOMM911 operates a consolidated 911 and radio dispatch communications center that receives emergency calls and dispatches police and fire first responders for four police departments and nine fire departments in Rock Island County, Illinois. Services are delivered 24/7 from nine identical console workstations staffed by 26 Emergency Communications Dispatchers, three Shift Supervisors, a Training Coordinator, a Deputy Director, and an Executive Director, maintaining a minimum of five dispatchers on duty at all times.

Product overview

QCOMM911 operates as a consolidated emergency communications center providing 911 dispatch and radio services. The organization serves four police departments and nine fire departments across Rock Island County in Western Illinois. Staffed by 26 Emergency Communications Dispatchers, three Shift Supervisors, a Training Coordinator, a Deputy Director, and an Executive Director, the center operates three 8-hour shifts with a minimum of five dispatchers. Technical infrastructure includes Central Square Technologies CAD software, Solacom phone systems, and Harris Symphony P25 radio consoles. QCOMM911 was formed in 2017 following a state mandate and opened its doors in January 2019.

Differentiator

Problem solved

Functional benefit

Products and services

• QCOMM911 Emergency Communications Services Consolidated 911 call answering and emergency radio dispatch service providing emergency communications for 4 police departments and 9 fire departments in Rock Island County, Illinois, staffed 24/7 by 26 Emergency Communications Dispatchers across three 8-hour shifts with 9 identical console stations.

Quantifiable outcome

• 125,000 calls for service processed in 2023
• +2 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

16 partnerships are on record, tiered core.

• Rock Island County Emergency Telephone System Board (ETSB)coreTechnology or IntegrationETSB provides technical support for QCOMM911 and is also housed in the Milan Municipal Building. ETSB oversees the Emergency Telephone System that funds and supports 911 operations in the county.
• Moline Police DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• Milan Police DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• Blackhawk Fire DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• East Moline Police DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• East Moline Fire DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• Silvis Police DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• Silvis Fire DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• Hampton Fire DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• Carbon Cliff-Barstow Fire DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• Coal Valley Fire DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• Coyne Center Fire DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• Reynolds Fire DepartmentcoreStrategic or Co-development PartnerMember agency receiving 911 dispatch and radio services from QCOMM911.
• SolacomcoreTechnology or IntegrationVendor providing phone system technology with mapping software used at QCOMM911.
• L3HarriscoreTechnology or IntegrationVendor providing Harris Symphony P25 radio console system.
• Central Square TechnologiescoreTechnology or IntegrationVendor providing Computer Aided Dispatch (CAD) software used to monitor first responder movements and calls for service.

Scale indicators4 records

Recent moves7 records

Expansion highlights3 records

Emerging players

• RapidSOS: Emergency data platform that ingests location and sensor data from connected devices into 911 PSAPs. Comparable to QCOMM911's adoption of RapidSOS technology and represents the modern data layer that consolidated PSAPs are integrating.
• Mark43: Cloud-native public safety software platform serving police, fire, and EMS records and dispatch. Comparable to QCOMM911's PSAP role and the technology modernization wave in consolidated dispatch centers.
• Carbyne: Cloud-native 911 / NG911 call-handling platform providing location, video, and rich data for PSAPs. Comparable to QCOMM911's role as a PSAP adopting NG911-era technology vendors.

Broad incumbents

• Tyler Technologies: Large public-sector software provider serving local governments including public safety and emergency communications. Comparable to QCOMM911 as a technology and back-office provider to consolidated municipal entities.
• Intrado (West Safety Services): Long-standing 911 network, call-routing, and PSAP technology provider. Comparable to QCOMM911's use of NG911 call-routing and Solacom phone systems for 911 call handling.
• Central Square Technologies: Major public-sector software vendor whose CAD platform powers QCOMM911's dispatch operations. Comparable as the technology layer underpinning consolidated PSAPs nationwide.
• Motorola Solutions: Dominant supplier of P25 radio systems, command-center software, and 911 solutions to public safety agencies. Comparable to QCOMM911's reliance on P25 radio infrastructure and adjacent public-safety ecosystem.
• Hexagon Safety, Infrastructure & Geospatial: Provides CAD, GIS, and public-safety software to PSAPs and emergency-response agencies. Comparable to QCOMM911's CAD and mapping-based dispatch workflow.

Direct peers

• DuPage Public Safety Communications (DU-COMM): Consolidated PSAP for DuPage County, Illinois, providing 911 call-taking and dispatch for numerous police, fire, and EMS agencies. Comparable to QCOMM911 in mission, technology stack, and intergovernmental structure.
• Northwest Central Dispatch System: Illinois consolidated PSAP serving multiple police and fire agencies in the northwest Chicago suburbs. Directly comparable to QCOMM911 as a state-mandated consolidated 911/emergency communications center with a similar intergovernmental funding model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/QComm911
• LinkedInlinkedin.com/company/qcomm911

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QCOMM911