What RAVEN Automation does

Raven Automation is an AI and automation consulting firm headquartered in Cumming, Georgia, that designs and deploys practical automation for Managed Service Providers and operations leaders at companies with roughly 50–500 employees. The firm's core offering spans AI consulting, a productized 30-day AI Jumpstart Program, and ongoing Managed AI retainer engagements, with publicly disclosed Jumpstart pricing of $5,500 (virtual) and $8,500 (on-site) plus a 14-day money-back guarantee. Customer pain points addressed include manual ticket dispatching and triage, data entry across systems, billing reconciliation, client request follow-ups, employee onboarding, and reporting automation, particularly inside MSP service desks and operations-heavy businesses in field services, staffing, and distribution.

Technically, Raven does not build foundation models; instead it integrates and orchestrates third-party AI and RPA platforms including Microsoft Copilot, ChatGPT, Google Gemini, Rewst, Thread, and Synthreo. Its own IP is a four-stage Discover-Design-Deploy-Optimize implementation framework, an AI Governance & Security Framework (acceptable use policies, compliance, security controls), and custom AI agents built for service desk, finance, reporting, and data analysis tasks. The firm also operates a free AI Readiness Assessment tool (assessment.ravenautomation.com) as a top-of-funnel channel.

Raven sells consultatively through a sales-led motion that begins with a free 30-minute Operations Efficiency Review and proceeds to a paid Jumpstart or ongoing Managed AI retainer. The go-to-market is content-driven (blog, on-demand webinars, thought leadership from the named leadership team) combined with direct outreach to MSP decision-makers and operations leaders, and is reinforced by strategic partnerships with Rewst, Thread, and Synthreo. The leadership team consists of CEO Karl Bickmore, President Shawn Brown, CFO Randy Crockett, and Chief Automation Officer Jared Brantley, all of whom market their operator-led backgrounds as a core differentiator.

Name

RAVEN Automation

Legal name

Raven Automation

Website

https://ravenautomation.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Raven Automation is an AI and automation consulting firm that helps Managed Service Providers and mid-market operations leaders deploy AI agents, RPA workflows, and governance frameworks to reduce manual work and improve operational ROI.

Ownership category

akta.pro rank

Product category

AI & Automation Consulting

NAICS

Computer Systems Design and Related Services (54151), Management Consulting Services (54161)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ)

akta.pro secondary industries

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

Keywords

• AI consulting services
• Automation consulting
• Robotic process automation
• AI implementation services
• Workflow automation services

Headquarters

HQ city

Cumming

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. AI Consulting Services: Strategy, implementation, and governance consulting for AI and automation projects. Includes AI opportunity assessments, roadmaps, business case modeling, workflow automation, AI copilots, and governance frameworks.
2. AI Jumpstart Program: Fixed-scope 30-day engagement delivering five core deliverables including AI training, use case workshop, governance starter kit, 90-day action plan, and a live quick-win automation. Available in Standard ($5,500 virtual) or Premium ($8,500 on-site) tiers.
3. Managed AI Retainer: Monthly ongoing engagement where Raven executes the prioritized automation roadmap identified during the Jumpstart program. Clients continue post-Jumpstart to scale automation across their organization.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

RAVEN Automation is an AI and automation consulting firm that helps organizations eliminate manual work and scale operations through intelligent AI and automation. The company delivers strategy, implementation, and ongoing managed services — including AI opportunity assessments, roadmaps, AI agents, workflow and RPA automation, AI copilots, and governance frameworks — through engagements such as the fixed-scope 30-day AI Jumpstart Program and ongoing Managed AI retainers.

Product overview

RAVEN Automation is an AI and automation consulting firm offering a portfolio of strategic services and implementation capabilities. The core offerings include AI Consulting Services (covering strategy, implementation, AI agents, and governance), the AI Jumpstart Program (a structured 30-day engagement), and Managed AI (ongoing delivery and optimization). These are complemented by specific capabilities including Automation Strategy & Roadmaps, Workflow & RPA Automation, AI Copilots & Assistants, and industry-specific MSP AI & Automation Services. The company also provides self-service tools including a free AI Readiness Assessment. The offering is structured as consulting and implementation services rather than a software product platform.

Differentiator

Problem solved

Functional benefit

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• RewstcoreTechnology or Integration · 1 December 2025Raven Automation partnered with Rewst, a leading RPA platform provider, to deliver real-world automation that drives measurable business impact. Rewst's platform provides the automation foundation while Raven brings strategy, design, and execution expertise. Together they help organizations eliminate repetitive work, improve consistency, and scale operations without adding headcount.
• ThreadcoreTechnology or Integration · 1 December 2025Raven Automation partners with Thread to help organizations modernize service operations through intelligent, AI-driven automation. Thread's platform provides AI capabilities for service desk workflows including intake, triage, routing, and resolution, while Raven delivers strategic and operational expertise for real business value.
• SynthreocoreTechnology or Integration · 1 December 2025Raven Automation partners with Synthreo to help organizations design and deploy AI agents that drive real operational impact. Synthreo provides a flexible platform for building intelligent AI agents that can reason, act, and integrate across systems, while Raven provides strategy, governance, and real-world operational experience.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Aisera: Aisera delivers AI agent platforms purpose-built for service desk automation (intake, triage, routing, resolution) — overlapping directly with Raven's Thread-integrated MSP service desk solutions and the firm's broader AI agents capability.
• Kore.ai: Kore.ai builds AI agent platforms for customer service and enterprise workflows — a directly adjacent capability to Raven's AI agents for service desk and finance operations. Both target mid-market operations teams seeking production-ready AI agents rather than pilot projects.
• WorkFusion: WorkFusion provides AI agents and pre-built automation for banking, financial, and operations-heavy back-office workflows — comparable in spirit to Raven's focus on automating manual operational tasks in SMB and mid-market operations environments.

Broad incumbents

• Wipro HOLMES / Consulting: Wipro provides enterprise AI and intelligent automation consulting plus its HOLMES platform — comparable to Raven's combined consulting and platform-vendor-style integrations. Operates at much larger scale but addresses overlapping client needs around workflow automation and AI governance.
• UiPath: UiPath is the leading enterprise RPA platform used in the same workflow-automation use cases Raven implements (ticket triage, data entry, billing reconciliation). Comparable because it underpins much of the automation tooling Raven's consulting engagements deploy, though UiPath sells platform licenses rather than services.
• Slalom Consulting: Slalom operates a large US AI and automation consulting practice serving mid-market and enterprise clients with strategy, implementation, and managed services — comparable in scope and GTM style to Raven's consulting-led model, but at significantly greater scale and across all verticals rather than the MSP niche.
• Infosys BPM (Infosys Consulting): Infosys operates a global AI, automation and process consulting practice including services-led RPA and agent implementations. Highly comparable end-to-end 'consulting + managed services' AI automation capability, although at enterprise scale rather than the MSP/SMB niche.
• Deloitte AI & Automation Consulting: Deloitte's AI and Automation practice delivers strategy, governance and implementation services to enterprise operations leaders — the same buyer persona and service structure Raven targets, though at large-enterprise scale and across all industries rather than the MSP/SMB focus.

Direct peers

• Rewst: Rewst is an RPA platform built specifically for MSPs to automate dispatch, ticket triage, billing, and documentation — the same use case set Raven's MSP vertical solutions target. Rewst is also a named strategic technology partner of Raven, making it both a complement and direct enabler of overlapping MSP automation capabilities.
• Thread (AI Service Desk): Thread provides an AI platform for service desk automation including intake, triage, routing and resolution — the exact capability set that anchors Raven's MSP vertical offering. Like Rewst, Thread is a named strategic technology partner and a directly comparable vendor in the same automation niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/raven-automation

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RAVEN Automation