What Resort Solutions Limited does

Resort Solutions Limited is a UK-headquartered, privately held resort and club management services company serving the European holiday ownership industry. Founded in 2006 and acquired by Idiliq Group in early 2013, the company operates from Market Harborough, Leicestershire, with a 14-person team and manages seven resorts across the United Kingdom, Portugal (Algarve), and the Canary Islands (Lanzarote), serving over 6,000 timeshare owning families. The portfolio includes The Alto Club and Monte Carvoeiro in Portugal, Diamond Club Calypso, Diamond Club Maritima, and Club Las Calas in Lanzarote, and Lakelands in the English Lake District.

The company's offering is structured around six service modules: Operations Management (on-site front desk, housekeeping, maintenance, landscaping, inventory, and refurbishment project management), Membership Services (UK-based call centre, reservations, and member database management), Club Finance & Accounting (maintenance fee billing and collection, multi-currency treasury, and reserve fund management), Club & Committee Administration (owner communications, AGM organisation, and legislative updates), Strategic Planning & Refurbishments, and Developer Services. Underpinning these modules is industry-standard resort management software combined with custom solutions for member databases, electronic communications, reservation services, and financial management, alongside a secure online payment portal powered by Nuvei that processes maintenance fee payments in sterling or euro, and an online Holiday Planner tool.

Commercially, the business operates a sales-led, direct model reaching customers via a UK call centre, email, online enquiry forms, on-site resort managers, and resort newsletters. Revenue is generated through managed-services fees charged to resort committees and clubs, plus transaction fees on rental commissions, internal exchanges, and permanent exchanges of weeks or apartment types. Recurring revenue is reinforced by annual maintenance fee billing and collection services. Strategic exchange partnerships with RCI, Interval International, and 7Across provide owners access to affiliated properties in over 100 countries, and the company maintains RDO trade body membership with a signed Code of Conduct and Alternative Dispute Resolution scheme.

Name

Resort Solutions Limited

Legal name

Resort Solutions Limited

Website

https://resort-solutions.co.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Resort Solutions Limited is a UK-based resort and club management services company managing seven European timeshare resorts across the UK, Portugal, and Lanzarote, serving over 6,000 owning families with operations, finance, membership, and refurbishment services as a subsidiary of Idiliq Group.

Ownership category

akta.pro rank

Product category

Resort Management Services

NAICS

Traveler Accommodation (7211), Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Resort & Branded Residence Vacation Rental Management (BPAJAIAE)

akta.pro secondary industry

Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD)

Keywords

• Resort management services
• Timeshare administration
• Club management
• Holiday ownership services
• Resort operations management

Headquarters

HQ city

Market Harborough

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Resort Management Services: Full-service provider of resort and club management services to the holiday ownership industry. Revenue is generated through management fees charged to resort committees and clubs for comprehensive operational services including property management, maintenance, landscaping, membership services, accounting, and administration.
2. Rental Commission: When owners are unable to travel and exchange is not suitable, Resort Solutions offers a rental service. Owners receive refund of any rent achieved less a small commission to cover costs.
3. Exchange Administration Fees: Internal exchange services available for a small administration fee charged per transaction. Multiple consecutive week exchanges at the same resort incur just one administration fee.
4. Permanent Exchange Fees: Permanent exchange of weeks or apartment types at the same resort. Price depends on the difference in price for the week or apartment plus a small administration fee for transferring ownership.
5. Maintenance Fee Collection: Annual maintenance fee billing and collection services for timeshare owners, with multiple payment options including online payments processed through Nuvei.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Resort Solutions Limited provides management services to timeshare resorts and holiday ownership clubs. The company manages 7 resorts across the UK, Portugal, and the Canary Islands, serving over 6,000 timeshare owning families. Service offerings include resort operations, membership services, finance and accounting, club administration, strategic planning, and developer services, supported by affiliations with leading exchange networks including RCI, Interval International, and Dial An Exchange.

Product overview

Resort Solutions Limited operates as a full-service resort and club management company serving the holiday ownership industry. The portfolio consists of a platform of management services offered to resort clients, combined with direct operation of seven managed resort properties across the UK, Portugal (Algarve), and Lanzarote, Canary Islands. The core management services include Operations Management (on-site property management, maintenance, refurbishment), Membership Services (call centre, reservations, inventory management), Club Finance & Accounting (billing, payments, treasury), Club & Committee Administration (communications, meeting management), Strategic Planning & Refurbishments, and Developer Services. Supporting these services are digital tools including an online payment portal (powered by Nuvei), Holiday Planner, Exchange Services, and Rental Services. The seven managed resorts—The Alto Club, Diamond Club Calypso, Diamond Club Maritima, Monte Carvoeiro, Club Las Calas, and Lakelands—provide timeshare accommodation to over 6,000 owning families throughout Europe, with owners able to exchange weeks through affiliated networks RCI, Interval International, and 7Across.

Differentiator

Problem solved

Functional benefit

Products and services

• Resort Operations Management Day-to-day operational management of timeshare resorts across the UK, Portugal, and the Canary Islands, covering seven properties and serving more than 6,000 timeshare owning families.

Quantifiable outcome

• Over 6,000 timeshare owning families served throughout Europe
• +1 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• RCI (Resort Condominiums International)coreChannel Partner/ Reseller/ DistributorAll Resort Solutions Limited managed resorts are affiliated to RCI, and owners at these resorts can become RCI members to exchange their weeks at affiliated properties in over 100 countries worldwide.
• Interval InternationalcoreChannel Partner/ Reseller/ DistributorThe Lakelands resort is affiliated to Interval International, and owners may enrol as members of the Interval Exchange Programme. Lakelands owners may also enrol in RCI.
• 7AcrosscoreChannel Partner/ Reseller/ DistributorAll Resort Solutions Limited owners can enrol and use 7Across to exchange their weeks. All managed resorts are affiliated to this exchange programme.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Marriott Vacations Worldwide: Owns Interval International exchange network (a partner of Resort Solutions at Lakelands) and operates a global timeshare resort portfolio with in-house management services. Comparable as a vertically integrated timeshare operator competing for European management mandates.
• BlueGreen Vacations: Timeshare developer and resort operator with exchange partnerships. Relevant competitor in the European timeshare market for both new sales and management contracts.
• Wyndham Destinations (now Travel + Leisure Co.): Operates the largest timeshare exchange network (RCI) and runs timeshare resort management for hundreds of properties worldwide. Relevant as both a competitor in resort management services and a parent of exchange network RCI which partners with Resort Solutions managed resorts.
• Hilton Grand Vacations: Major US-headquartered timeshare developer and resort operator with growing European presence. Comparable as a large-scale timeshare resort manager and exchange network participant.

Direct peers

• Interval International: Marriott-owned timeshare exchange network that partners with Resort Solutions at the Lakelands resort. Directly comparable as an exchange network and provider of ancillary management and rental services to timeshare resorts.
• Holiday Systems International: Provides timeshare resort management, exchange, and rental marketing services to independent resort clients in the US and Caribbean. Comparable service portfolio to Resort Solutions and competing for similar mid-market independent resort mandates.
• Resort Travel & Xchange (RTX): US-based timeshare exchange, rental, and resort management services provider serving a similar mid-market resort client base. Closest direct peer in the niche of providing exchange and management services to independent timeshare resorts.
• Trading Places International: Provides timeshare exchange, rental, and management services for resort clients, similar in scale and service mix to Resort Solutions. Operates a comparable business model focused on independent resorts rather than branded chains.
• SFX (Strategic Funding Exchange): UK-based timeshare resort management and exchange company serving independent resort committees across Europe. Closest UK geographic competitor offering the same mix of management, exchange and rental services to mid-market timeshare resorts.

Emerging players

• Vacatia: Timeshare marketplace and resort services platform. Comparable as a technology-enabled player serving the same timeshare owners and resort operators that Resort Solutions works with.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/413122168750447
• LinkedInlinkedin.com/company/resort-solutions-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resort Solutions Limited