Ricoh Austria GmbH

What Ricoh Austria GmbH does

Ricoh Austria GmbH is a wholly-owned Austrian subsidiary of Ricoh Europe PLC, itself part of Tokyo-listed Ricoh Co., Ltd. (ticker: 7752.TYO). The entity operates as a local sales, services, and delivery arm for the Ricoh Group's digital workplace and document management portfolio in Austria, headquartered in Vienna (Oberlaaer Straße 315, 1230 Vienna). The Austrian business delivers five integrated solution pillars: Workplace Experience (RICOH Meeting Spaces, RICOH Spaces, smart lockers, communication and collaboration services); Process Automation (DocuWare-based ECM, accounts payable and HR automation, RPA, digital mailroom); Managed Print and Automation (office and production printing systems, print management, Carbon Balanced Service); Cloud and Cybersecurity (modern work, datacentre and infrastructure, hybrid/multi-cloud, cybersecurity, Global Security Operations Center, application modernisation, Data and AI); and Graphic Communications (commercial printing and print-room solutions).

The portfolio spans proprietary platforms (RICOH Spaces, RICOH Meeting Spaces, RICOH Collaboration Board, EcoLeaf carbon footprint declaration), partnered software (DocuWare, Streamline NX), and Ricoh-branded hardware (multifunction systems, production presses such as Pro Z75 and Pro VC80000, interactive whiteboards, scanners under Ricoh/PFU EMEA). AI capabilities are primarily delivered through partnerships with Microsoft (Azure, Copilot), Google Cloud (Vertex AI, Gemini), and AWS, combined with proprietary use cases such as intelligent document recognition, predictive analytics in accounts payable, and the Ricoh Virtual Assistant.

Ricoh Austria generates revenue across one-time hardware sales, recurring managed services (managed print, managed workplace), subscription software licences (DocuWare, RICOH Spaces), professional services (consulting, implementation, training), consumables, business process outsourcing, and financing (Ricoh Capital). Go-to-market combines direct enterprise field sales, a long-standing channel partner network, the B2B Ricoh eShop platform, and event-led demand generation. The company serves SMBs, mid-market companies, and large enterprises, with named customers spanning publishing, wellness, construction, HR technology, agriculture, airlines, life sciences, legal publishing, manufacturing, packaging, retail, textiles, telecommunications, energy, hotels, transportation, broadband, education, and infrastructure. Pricing is quote-based, with multi-year enterprise contracts, monthly SMB subscriptions, and Ricoh Capital financing options. Revenue figures for the Austrian subsidiary are not separately disclosed in the source material.

Name

Ricoh Austria GmbH

Legal name

Ricoh Austria GmbH

Website

https://ricoh.at

Company type

Public

Operating status

Operating

Headcount range

101–250 employees

Short description

Ricoh Austria GmbH is the Vienna-based Austrian subsidiary of Ricoh Europe PLC (part of Tokyo-listed Ricoh Co., Ltd.), delivering digital workplace, process automation, managed print, cloud and cybersecurity, and graphic communications solutions to SMBs, mid-market firms, and large enterprises across Austria via direct sales, channel partners, and the Ricoh eShop.

Ownership category

akta.pro rank

Product category

Digital Workplace Solutions

NAICS

Software Publishers (513210), Office Machinery and Equipment Rental and Leasing (532420), Office Administrative Services (5611)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Computer & Office Equipment (3570), Printing Trades Machinery & Equipment (3555)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

akta.pro secondary industries

Enterprise Content Management (ECM) Suites (HDAEAGAB), Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI), Work Management & Collaboration Suites (BPAMAMAG), Contract Lifecycle Management (CLM) & Document Automation (BPAEAPAD)

Keywords

• Digital workplace solutions
• Managed print services
• Document process automation
• Cloud infrastructure services
• Video collaboration solutions

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Hardware Sales: Sale of office printing equipment including multifunction systems, printers, production print systems, wide format systems, inkjet systems, interactive whiteboards, and scanners. Ricoh sells both Ricoh-branded products and other leading IT brands through eShop.
2. Managed Print Services: Ongoing managed services for print infrastructure including monitoring, maintenance, supplies, and optimization. Typically sold as recurring service contracts with flexible financing options.
3. Software Licenses: Document management software (DocuWare), workflow management applications, enterprise content management, enterprise output management (Streamline NX), and cloud-based platforms for workplace management and collaboration.
4. Professional Services: Consulting, implementation, project management, training, and change management services for digital transformation initiatives including process automation, cloud migration, and workplace optimization.
5. Consumables and Supplies: Original Ricoh ink, toner, replacement parts, and consumable materials for printer performance. Available through eService portal and eShop.
6. Business Process Outsourcing: Outsourcing services for labor-intensive document management tasks including invoice processing, mailroom services, printing and scanning, and fulfillment operations.
7. Financing Services: Flexible payment solutions for Ricoh hardware, software, and services including print solutions, meeting room technology, and other workplace technologies. Ricoh Capital enables acquisition without large upfront investment.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels5 records

Core offering

Ricoh Austria GmbH delivers integrated digital workplace solutions to Austrian businesses, combining hardware (office and production printers, multifunction systems, interactive whiteboards, scanners), proprietary and partner software (RICOH Spaces, RICOH Meeting Spaces, DocuWare, Streamline NX), and managed services including managed print, cloud and cybersecurity, process automation, and business process outsourcing. The portfolio is organised around five pillars: Workplace Experience, Process Automation, Managed Print & Automation, Cloud & Cybersecurity, and Graphic Communications.

Product overview

Ricoh Austria GmbH offers a broad, integrated portfolio of workplace technology solutions organised around five core pillars: Workplace Experience (RICOH Meeting Spaces, RICOH Spaces, Smart Lockers, Communication & Collaboration Services), Process Automation (DocuWare-based ECM, Accounts Payable Automation, HR Process Automation, RPA, Digital Mailroom), Managed Print & Automation (Managed Print Services, Office Printing, Production Printing Systems, RICOH Carbon Balanced Service), Cloud & Cybersecurity (Modern Work, Datacentre & Infrastructure, Hybrid & Multi-Cloud, Cybersecurity, RICOH Global Security Operations Center, Application Modernisation, Data & AI), and Graphic Communications (Commercial Printing, Print Room). The portfolio spans hardware (printers, multifunction systems, production presses, interactive whiteboards, scanners), software (DocuWare ECM, RICOH Spaces, Streamline NX output management), and services (managed IT, cloud, security, business process outsourcing), unified by a digital-first strategy that connects workplace management, process automation, and sustainability. Ricoh eShop provides a B2B procurement channel, and Ricoh Virtual Assistant offers AI-powered customer support.

Differentiator

Problem solved

Functional benefit

Products and services

• RICOH Meeting Spaces End-to-end meeting room solutions combining AV technology, room booking, and remote support for seamless hybrid collaboration across five configurable room setups.
• RICOH Spaces Cloud-hosted workplace management platform offering desk and room booking, wayfinding, real-time occupancy analytics, visitor management, and QR-code check-ins to optimise hybrid working.
• DocuWare Document management and workflow automation software for business process optimisation, compliance, and enterprise content management, available as cloud or on-premise deployment.
• Managed Print Services End-to-end managed print services covering office printing, cloud print, print room management, and print on demand to optimise print infrastructure, reduce costs, and support digital transformation.
• Managed Workplace Services Comprehensive managed IT services covering Service Desk, Device Management, End-User Computing, Desk Booking, IoT Solutions, Smart Lockers, Robotics, and AV Management for workforce productivity.
• Cybersecurity Services Comprehensive cybersecurity offerings including endpoint security, security design and consulting, and Security Operations Management to protect data and maintain system resilience.
• Hybrid & Multi-Cloud Services Cloud services spanning assessment, private cloud, public cloud, IaaS, migration, and optimisation to simplify and accelerate hybrid and multi-cloud adoption with 99.99% application uptime SLA.
• Modern Work Services Managed device lifecycle and IT services for modern working, covering endpoint management, cloud productivity tools, and security to enable efficient and secure hybrid work.
• Datacentre & Infrastructure Services End-to-end data centre services including operations, networking, backup, disaster recovery, and consulting to modernise IT and strengthen resilience.
• Application Modernisation Services Services covering application workflow automation, orchestration, migration, software development, and integration to improve cloud agility and performance.
• Data & AI Services AI-powered services including intelligent virtual agents, language models, machine learning pipelines, data analytics, and consulting to drive digital transformation.
• RICOH Global Security Operations Center Managed cybersecurity operations centre providing 24/7 threat monitoring, incident response, and security operations management to reduce cyber risk.
• Office Printing (Multifunction Systems & Printers) Modern office printers and multifunction systems for businesses of all sizes, including scan, copy, print, and fax capabilities with cloud connectivity.
• Production Printing Systems & Software High-volume production printing systems including sheet-fed, large-format, inkjet sheet-fed (Pro Z75), and inkjet roll-fed (Pro VC80000) presses with end-to-end workflow software.
• RICOH Interactive Whiteboards Advanced interactive display screens for presenting, annotating, and collaborating on digital content in meetings, classrooms, and corporate training environments, with touchscreen, stylus annotation, video conferencing integration, and screen sharing.
• Scanners Document scanners for high-speed, high-quality paper-to-digital conversion, available through the Ricoh/PFU EMEA brand.
• RICOH Carbon Balanced Service Sustainability service that quantifies the CO2 footprint of printing infrastructure over its lifecycle and offers carbon offset certificates to achieve carbon-neutral printing.
• Ricoh eShop B2B online procurement platform offering a wide range of IT products, components, peripherals, and office technology from Ricoh and leading global brands with secure account-based purchasing.
• Ricoh Virtual Assistant AI-powered virtual assistant for customer support, enabling users to submit support requests, get answers to FAQs, and access service information.
• Digital Signage Dynamic digital signage solution for displaying text, images, videos, animations, and real-time information on digital screens across retail, enterprise, and public spaces.
• Video Conferencing & Collaboration Solutions High-quality, secure video conferencing tools and packages supporting Microsoft Teams, Zoom, Cisco WebEx, and Pexip for seamless remote and hybrid collaboration.
• Accounts Payable Automation Automated invoice processing solution using intelligent capture, rule-based routing, ERP integration, and secure archiving to reduce manual data entry, accelerate approval workflows, and improve cash flow visibility.
• HR Process Automation Automated document management solution for HR covering applicant tracking, offer management, electronic signatures, and digital personnel file storage to streamline hiring and onboarding.
• Business Process Outsourcing Services Outsourcing services for labour-intensive document management tasks including invoice processing, mailroom services, printing and scanning, and multi-channel customer communication fulfilment.
• RICOH Cloud Consulting and Managed Services Expert cloud consulting and managed services to accelerate cloud transformation, optimise hybrid infrastructure, enhance security, and improve IT efficiency.
• Graphic Communications Solutions Digital printing solutions for commercial printing and print room environments, enabling sustainable and cost-effective printing with Ricoh's production printing hardware and software portfolio.

Quantifiable outcome

• 27% of Finance Directors believe employee productivity is most impacted by lack of investment in process automation (Ricoh Study 2024)
• +6 more outcomes

Named customers21 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability15 records

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Teams integration for RICOH Meeting Spaces and collaboration solutions. Additional Microsoft partnerships include Azure cloud platform, Microsoft 365, and Copilot AI solutions. Ricoh provides managed device lifecycle and IT services supporting Microsoft environments.
• ZoomcoreTechnology or IntegrationZoom video conferencing platform integration with RICOH Meeting Spaces solutions for seamless hybrid meeting experiences.
• DocuWarecoreTechnology or IntegrationDocuWare is Ricoh's primary document management software partner. Ricoh resells and implements DocuWare for document management, workflow automation, and business process optimization. DocuWare Cloud is available as a cloud-based solution integrated with Ricoh services.
• HEIDELBERGcoreStrategic or Co-development PartnerStrategic partnership celebrating 15 years of collaboration on Versafire Digital Printing Systems. HEIDELBERG and Ricoh partner on digital printing solutions for commercial print operations.
• Microsoft AzurecoreTechnology or IntegrationAzure cloud platform used for Ricoh Cloud Consulting and Managed Services, hybrid cloud solutions, and AI services including Copilot implementations.
• Amazon AWScoreTechnology or IntegrationAWS cloud platform partnered for infrastructure optimization, cloud migration, and sustainability-focused cloud solutions. National Broadband Ireland case study demonstrates AWS optimization for energy efficiency.
• Google CloudcoreTechnology or IntegrationGoogle Cloud platform including Vertex AI and Gemini AI solutions offered as part of Ricoh's AI and data analytics services portfolio.
• Anthesis B.V.minorStrategic or Co-development PartnerExternal climate partner for Carbon Balanced Service. Anthesis B.V. manages carbon offset calculations and certification for climate protection projects.
• Climate Neutral GroupminorStrategic or Co-development PartnerClimate project implementation partner for Carbon Balanced Service, conducting wind energy projects in India to reduce greenhouse gas emissions.
• Puro.earthminorStrategic or Co-development PartnerCarbon removal certification body for biochar carbon removal projects. Puro.earth standard used for verifying carbon storage through biochar production.
• Gold Standard / Verified Carbon Standard (VCS)minorStrategic or Co-development PartnerCarbon certification standards used for climate protection projects supported through Carbon Balanced Service. Gold Standard is strictest certification for climate protection projects.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Konica Minolta: Konica Minolta is a direct peer in the European print, managed print services, and digital workplace solutions market, competing head-to-head in production printing (similar to Ricoh's Pro VC80000 and Pro C5400S) and enterprise document workflow automation.
• Lexmark: Lexmark competes directly in managed print services, enterprise imaging, and document workflow solutions for mid-market and enterprise customers across European markets.
• Brother Industries: Brother competes in printing hardware, multifunction devices, and document management solutions across European SMB and mid-market segments, serving overlapping customer profiles with Ricoh's smaller-customer offerings.
• Sharp Electronics: Sharp is a direct peer in multifunction printers, office equipment, and managed print/document services across the European market with comparable enterprise offerings.
• HP (Hewlett-Packard): HP competes directly with Ricoh in office printing, multifunction devices, managed print services, and increasingly in workplace services and 3D printing across the Austrian and broader EMEA enterprise market.
• Kyocera: Kyocera Document Solutions is a direct peer in multifunction printers, managed document services, and ECM solutions targeting European SMB and enterprise customers with a similar product portfolio.
• Xerox: Xerox is a direct peer in managed print services, document management, and digital workplace transformation, serving enterprise customers with a similar integrated hardware-plus-software model across European markets.
• Toshiba (Toshiba Tec): Toshiba Tec competes directly in multifunction printers, managed print services, and document workflow automation across European enterprise markets.
• Fujifilm Business Innovation: Fujifilm (formerly Fuji Xerox) is a direct peer in office and production printing, managed document services, and digital workflow solutions across European enterprise customers.
• Canon: Canon is a direct peer in office and production printing hardware, multifunction systems, and document management solutions, with overlapping enterprise customer base in Austria and DACH.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ricoh-aut

Compliance14 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh Austria GmbH