RokkerX
RokkerX is a managed services provider for the iGaming industry, delivering outsourced customer support, KYC/AML/fraud, trading, and player retention services to online sportsbook, casino, and platform operators from hubs in the UK, Bulgaria, Spain, and Brazil.
- Company typePrivate
- Founded2015
- HeadquartersKemsing, Sevenoaks, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What RokkerX does
RokkerX is a managed services provider dedicated to the iGaming industry, delivering outsourced operational support to online sportsbook, casino, crypto, lottery, and bingo operators as well as B2B platform and PAM/CRM suppliers. The company operates four core service lines: Customer Service and Experience (24/7 multilingual multi-channel support via phone, email, chat, and social media with defined SLAs), KYC/AML/Fraud and Payments (player verification, behavioral monitoring, fraud detection, and compliance support offered in tiered capacity options), Trading and Operations (pre-match and live sportsbook trading, odds management, risk and liability control, and content operations), and Player Retention (CRM execution, segmentation, lifecycle management, and predictive churn analytics). Delivery is executed from in-country hubs in the United Kingdom, Bulgaria, Spain, and Brazil, with the Sofia office serving as the operational headquarters following a Q1 2025 relocation to the MobiArt Business Center.
RokkerX generates revenue primarily through managed services contracts with iGaming operators, priced on a usage-based monthly model across tiered capacity bands (e.g., 14,000 to 45,000 support minutes per month for KYC; 100 to 400+ hours per month for Player Retention). A secondary revenue stream runs through the Global Partner Program launched in December 2025, which pays referral fees and ongoing revenue share to channel partners. The go-to-market is sales-led, augmented by a Partner Program and an event-driven motion across major iGaming conferences including SBC Summit, iGB L!VE, and SiGMA events in Europe, the Americas, and South Asia. The company is wholly owned by Rokker Limited, a professional services firm established in 2015 and incorporated in England and Wales, with no external venture or private equity funding disclosed in available source material.
The company's positioning emphasizes platform independence (teams are not tied to any specific vendor), ring-fenced client operations, and a talent-centric employee experience built on its 'Culture of Belonging' and 'THRIVE' programs. Headcount stood at 50-80+ full-time specialists as of 2025, with a stated target of 150 by year-end. Recent strategic moves include the October 2025 opening of a São Paulo regional hub to serve Latin American markets and the December 2025 launch of the Partner Program. AI capabilities are referenced in marketing copy — including anomaly detection, recommendation engines, and predictive churn models — but no proprietary models, data assets, or research output are disclosed, and the offering remains fundamentally a people-powered BPO service.
RokkerX firmographics
Firmographics- Name
- RokkerX
- Legal name
- Rokker Limited
- Website
- https://rokkerx.team
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- RokkerX is a managed services provider for the iGaming industry, delivering outsourced customer support, KYC/AML/fraud, trading, and player retention services to online sportsbook, casino, and platform operators from hubs in the UK, Bulgaria, Spain, and Brazil.
- Ownership category
- akta.pro rank
RokkerX industry classification
Industry- Product category
- iGaming Managed Services
- NAICS
- Management Consulting Services (54161)
- SIC
- Services-Management Consulting Services (8742)
- akta.pro primary industry
- Game Aggregation, Content Distribution & RGS (Remote Game Servers) (MPAEAKAG)
Keywords
Where RokkerX is headquartered
LocationHeadquarters
- HQ city
- Kemsing, Sevenoaks
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
RokkerX business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Managed Services Contracts: RokkerX provides end-to-end managed services for iGaming operators and platform providers, including trading and operations, 24/7 customer support, KYC/AML/fraud prevention, payments, and player retention. Revenue is generated through service contracts with B2C operators and B2B platform providers seeking scalable operational support.
- Partner Program Revenue Share: The Partner Program generates revenue through referral fees and ongoing monthly revenue share paid to channel partners who introduce new clients to RokkerX services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Option A: 8/7/365 support - up to 14,000 support minutes per month |
| Usage-based | Monthly | Option B: 24/7/365 support - up to 21,000 support minutes per month |
| Usage-based | Monthly | Option C: Dedicated Team - up to 45,000 support minutes per month |
| Usage-based | Monthly | 100 hours/month - Pooled team |
| Usage-based | Monthly | 200 hours/month |
| Usage-based | Monthly | 400+ hours/month - 5+ person dedicated team |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels4 records
RokkerX product offering
Product offeringCore offering
RokkerX is a managed services provider that delivers outsourced operational support for iGaming operators and platform providers through four core service lines: Trading and Operations, 24/7 Customer Support, KYC/AML/Fraud & Payments, and Player Retention. Services are delivered by multilingual teams orchestrated from international hubs in the UK, Bulgaria, Spain, and Brazil, configured as either small focused transformation teams or large rapidly scalable operations, and augmented by a global Partner Program for channel-sourced client introductions.
Product overview
RokkerX is a managed services provider for the iGaming industry offering a unified platform of outsourced operational services. The portfolio comprises four core managed services—Customer Service & Experience, KYC/AML/Fraud & Payments, Trading and Operations, and Player Retention—complemented by a Partner Program for channel distribution. These services are delivered through global operational hubs (UK, Spain, Bulgaria, Brazil) with scalable team configurations, enabling iGaming operators to augment their operations without building in-house capacity.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Service & Experience Specialized 24/7/365 multi-channel customer service (phone, email, live chat, social media) for online sports betting and casino operators, with dedicated SLA performance metrics including 30-second call answer times and first-contact resolution.
- KYC, AML, Fraud and Payments Comprehensive player verification, behavioral monitoring, fraud detection and prevention, payment reviews, and compliance support for online gambling operators, available up to 24/7/365 across three tiered capacity options covering 14,000 to 45,000 support minutes per month.
- Trading and Operations Expert trading, risk management, and content management services for sportsbook platforms, covering pre-match and live trading across multiple sports and markets, odds management, risk and liability control, and bet monitoring operations.
- Player Retention CRM, retention, and data analytics services including player segmentation, lifecycle management, performance reporting, predictive churn modeling, recommendation engines, and personalized campaign management, offered across pooled and dedicated team configurations from 100 to 400+ hours per month.
Quantifiable outcome
- Ability to scale from start-up to full operation for a Tier 1 client in 3-4 months
- +1 more outcomes
Companies that use RokkerX
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles3 records
RokkerX technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature4 records
RokkerX partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- RokkerX Partner Program ParticipantscoreThe RokkerX Partner Program is designed for affiliates, consultants, agencies, technology vendors, advisors, platform owners, and industry specialists who have established relationships in the iGaming ecosystem. Partners earn referral fees for successful introductions and ongoing monthly revenue share from recurring service contracts. RokkerX handles all sales, scoping, contracting, and operational delivery once an introduction is made.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
RokkerX competitors and assessment
Company assessmentDirect peers
- Kambi: Kambi provides managed sportsbook technology and trading services to operators, directly overlapping with RokkerX's Trading and Operations offering and serving the same B2C operator and B2B platform client base.
- SOFTSWISS: SOFTSWISS offers an iGaming platform combined with operational and managed services for casino and sportsbook operators, making it one of the closest end-to-end comparables to RokkerX's four-service portfolio.
- SoftGamings: SoftGamings provides iGaming aggregation, platform, and turnkey/managed services to operators, positioning it as a direct functional peer across multiple of RokkerX's service lines.
- Sportradar: Sportradar delivers sports data, content, and managed trading services to sportsbook operators globally, competing head-on with RokkerX's pre-match/live trading, odds management, and risk services.
- Altenar: Altenar supplies sportsbook software and managed trading/risk services to operators across multiple regulated jurisdictions, comparable to RokkerX's Trading and Operations line.
- Pragmatic Solutions: Pragmatic Solutions delivers a B2B iGaming platform and PAM/CRM infrastructure targeted at operators and platform providers, the same customer segments RokkerX serves with its player retention and operational services.
- EveryMatrix: EveryMatrix provides turnkey iGaming solutions including platform, sportsbook (OddsMatrix), and managed services to operators, mirroring RokkerX's combined platform-provider and operator-services positioning.
Broad incumbents
- Playtech: Playtech is a large, publicly listed iGaming platform and services group with a broad portfolio across casino, sports, and managed services; it competes with RokkerX but spans far more verticals and geographies.
- Evolution: Evolution is a global leader in live casino and broader iGaming content/platform services, serving the same operator base as RokkerX but with a much wider product scope and established brand.
Emerging players
- Finnplay: Finnplay is a Nordic-origin iGaming platform provider offering managed and white-label services to operators, comparable in target customers and operational-service orientation though smaller in scale than RokkerX's stated footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
RokkerX social profiles
Digital presenceRokkerX financial estimates
Financial estimateRevenue estimate
Valuation estimate
RokkerX leadership team
Management profileNumber of profiles
Profiles3 records
RokkerX funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RokkerX M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RokkerX
What does RokkerX do?
RokkerX is a managed services provider that delivers outsourced operational support for iGaming operators and platform providers through four core service lines: Trading and Operations, 24/7 Customer Support, KYC/AML/Fraud & Payments, and Player Retention. Services are delivered by multilingual teams orchestrated from international hubs in the UK, Bulgaria, Spain, and Brazil, configured as either small focused transformation teams or large rapidly scalable operations, and augmented by a global Partner Program for channel-sourced client introductions.
Is RokkerX a public or private company?
RokkerX is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was RokkerX founded?
RokkerX was founded in 2015. It employs 11 to 50 people.
Where is RokkerX based?
RokkerX is headquartered in Kemsing, Sevenoaks, United Kingdom, in the Europe region.
How does RokkerX make money?
Two revenue lines are on record. Managed Services Contracts are the primary driver. The others are partner Program Revenue Share.
Who are RokkerX's main competitors?
Direct peers on record are Kambi, SOFTSWISS, SoftGamings, Sportradar, Altenar, Pragmatic Solutions and EveryMatrix. Broad incumbents are Playtech and Evolution. Finnplay is listed as an emerging player.
Does RokkerX have an API?
No public API is recorded for RokkerX.
What industry is RokkerX in?
RokkerX's product category is iGaming Managed Services. Its primary akta.pro industry code is MPAEAKAG, Game Aggregation, Content Distribution & RGS (Remote Game Servers). Its NAICS code is 54161 and its SIC code is 8742.