What Royal Crescent Surgery does

Royal Crescent Surgery is an NHS independent contractor general practice operating from a single site at the Wilson Health Centre on Prestbury Road in Cheltenham, Gloucestershire, staffed by 12 employees. The practice delivers comprehensive primary care to its registered patient population, including GP and nurse consultations (face-to-face, telephone, and online), chronic disease management in birthday-month reviews, NHS Health Checks for the 40–74 cohort, seasonal flu and COVID-19 vaccinations, antenatal and baby clinics, a monthly minor surgery clinic, and chronic respiratory, dementia, and teenage health services.

Underlying technology is standard NHS GP tooling rather than proprietary infrastructure: the practice runs on the NHS GP practice management system, exposes online services through the NHS App and TPP's SystmOnline patient portal, and uses AccuRx for online patient contact and care navigation. In October 2025 the practice began trialling AI note-taking software that converts spoken consultation dialogue into structured text for the patient record. Specialist clinics are delivered via the Central Cheltenham Primary Care Network (PCN), enabling MSK first-contact, menopause/women's health, and an Adult Transgender Support Group that the practice would not economically staff alone.

The revenue model is NHS-funded rather than commercial. Income is driven by the registered patient list under the national GP contract, supplemented by modest fee-paying non-NHS services (insurance reports, certain medical certificates, travel vaccinations) priced per BMA guidelines. The practice is accredited as a Safe Surgery with Doctors of the World, as an RCGP Armed Forces Veteran Friendly Practice, and holds a 2024 Green Impact for Health Silver award; the surrounding PCN won PCN of the Year at the National GP Practice Awards in 2024.

Name

Royal Crescent Surgery

Legal name

Royal Crescent Surgery

Website

https://royalcrescentsurgery.nhs.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Royal Crescent Surgery is an NHS GP practice in Cheltenham serving its registered patient list from a single Wilson Health Centre site, delivering core primary care plus PCN-shared specialty clinics and digital services.

Ownership category

akta.pro rank

Headquarters

HQ city

Cheltenham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels5 records

Marketing channels6 records

Core offering

Royal Crescent Surgery is an NHS GP practice providing comprehensive primary care services to registered patients in Cheltenham, including GP consultations, repeat prescriptions, test results, chronic disease management, vaccinations, antenatal and baby clinics, minor surgery, and specialist clinics (MSK, menopause/women's health). The practice operates as part of the Central Cheltenham Primary Care Network, extending access through evening and Saturday appointments shared across five partner practices, and uses digital tools including the NHS App, SystmOnline, and AccuRx to support online appointment booking, prescription ordering, and patient queries.

Product overview

Royal Crescent Surgery operates as an NHS GP practice providing comprehensive primary care services from Wilson Health Centre in Cheltenham. The practice functions as a single-site GP surgery within the Central Cheltenham Primary Care Network, offering core general practice services including GP appointments, prescriptions, test results, vaccinations, and chronic disease management. The practice extends access through Enhanced Access evening and weekend appointments shared across the PCN. Specialist services include antenatal/maternity care, baby clinics, minor surgery, MSK clinics, menopause clinics, dementia support, and travel health. Digital services are delivered through integration with the NHS App and SystmOnline for online appointment booking, prescription management, and health record access. The practice has recently begun trialling AI note-taking software for appointment documentation.

Differentiator

Problem solved

Functional benefit

Products and services

• GP Appointments and Consultations Core general practice consultations with GPs and nurses, including face-to-face, telephone, and online appointments for medical advice, diagnoses, and treatment, provided to registered patients within the Cheltenham catchment area.
• Prescription Management Repeat prescription ordering service for registered patients, with prescriptions sent electronically to nominated pharmacies.
• Test Results Service Access to patient test results via NHS account, SystmOnline, phone, or text message, with results reviewed by doctors before release.
• Enhanced Access Appointments Extended hours appointments through Central Cheltenham PCN, available evenings 6:30pm-8pm weekdays and Saturdays 9am-1pm for registered patients.
• Musculoskeletal (MSK) Clinics Specialist GP clinic for early diagnosis and personalised treatment of mobility and pain issues, including joint injections, located at Overton Park Surgery, Underwood Surgery, and Wilson Health Centre.
• Menopause/Women's Health Clinic GP appointments for menopause support, HRT prescriptions and alternatives; female doctor consultations at Wilson Health Centre on the second Thursday monthly.
• Antenatal Clinic Midwife-led prenatal care including booking appointments, vaccinations during pregnancy, and coordination with hospital maternity services.
• Baby Clinic

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Central Cheltenham Primary Care NetworkcoreStrategic or Co-development PartnerRoyal Crescent Surgery is part of Central Cheltenham PCN alongside Berkeley Place Surgery, Overton Park Surgery, Underwood Surgery, and Yorkleigh Surgery. The PCN enables extended services including social prescribers, pharmacists, MSK first contact practitioners, and care coordinators, as well as shared Enhanced Access appointments evenings and weekends.
• Doctors of the WorldcoreStrategic or Co-development PartnerRegistered as a Safe Surgery with Doctors of the World, committed to tackling barriers faced by migrants in vulnerable conditions when accessing healthcare. Staff trained that lack of ID, proof of address, immigration status, or language should never be barriers to patient registration.
• Berkeley Place SurgerycoreStrategic or Co-development PartnerPartner practice within Central Cheltenham PCN, sharing Patient Participation Group (Wilson Health Centre PPG) and collaborating on award submissions and PCN awards including PCN of the Year.
• Overton Park SurgeryminorChannel Partner/ Reseller/ DistributorPCN partner providing venue for Enhanced Access appointments and MSK specialist clinics
• Underwood SurgeryminorChannel Partner/ Reseller/ DistributorPCN partner providing venue for Enhanced Access MSK specialist clinics
• Yorkleigh SurgeryminorChannel Partner/ Reseller/ DistributorPCN partner practice within Central Cheltenham network
• Silicon PracticecoreTechnology or IntegrationWebsite provider responsible for website accessibility compliance (WCAG 2.2 AA), website hosting, and maintaining cookie policies and privacy statements. Acts as data processor under data processing agreement.
• Gloucestershire Medical Examiner ServiceminorImplementation/ SI/ Consulting PartnerNHS service providing medical examiners (senior doctors) who review deaths and communicate with families before registration, ensuring accuracy of cause of death and proper referrals to coroner when needed.
• Royal College of General Practitioners (RCGP)minorStrategic or Co-development PartnerRCGP supported by NHS England runs the veteran friendly GP practice accreditation scheme which has accredited over 2,000 surgeries including Royal Crescent Surgery.
• Gloucestershire Carers HubminorStrategic or Co-development PartnerCounty-wide support service for carers offering physical and emotional wellbeing support, emergency schemes, and help with informed decision-making. Practice works closely with this organisation.
• Essential SpaceminorStrategic or Co-development PartnerTherapy provider running the Adult Transgender Support Group as part of PCN services, providing fortnightly meetings in Cheltenham town centre with therapists and mentors trained in inclusive support.
• Gloucestershire Domestic Abuse Support Service (GDASS)minorStrategic or Co-development PartnerCounty-wide service for victims of domestic abuse offering support programmes for women and men aged over 16. Practice connects patients to GDASS as a Safe Space Surgery.

Recent moves6 records

Expansion highlights5 records

Direct peers

• The Practice Group: UK operator of NHS GP practices and primary-care services on contract to the NHS; same NHS-independent-contractor model, same capitation revenue mechanics, and similar reliance on PCN and federated working.
• Berkeley Place Surgery: Co-located NHS GP practice at Wilson Health Centre and co-member of Central Cheltenham PCN; shares the Patient Participation Group and joint award submissions, making it the closest operational and structural peer to Royal Crescent Surgery.
• Modality Partnership: Largest GP super-partnership in England operating multiple NHS GP sites under a single organisational structure; directly comparable business model (NHS-contracted primary care at scale) and faces the same NHS funding and workforce dynamics.

Broad incumbents

• HCRG Care Group: Large outsourced provider of NHS community health and primary-care services in the UK (formerly Virgin Care); comparable NHS-contracted service delivery but at significantly greater scale and across multiple geographies.
• Nuffield Health: UK private health and wellbeing operator with hospital, fitness, and primary-care services including GP appointments; overlapping primary-care offering but delivered as part of a much broader integrated portfolio.
• Spire Healthcare: Major UK private hospital group that increasingly delivers outpatient and GP-style consultations; overlapping primary and community care service lines but private-pay focused and not NHS-contracted at the practice level.
• Bupa Health Clinics: Large private healthcare incumbent in the UK offering GP consultations and health assessments alongside insurance and hospital services; comparable primary-care service line but operates outside the NHS contract framework and at materially greater scale.
• Operose Health (Centene UK): One of the largest NHS GP operators in England, running dozens of practices under APMS contracts; same NHS primary-care contract mechanics but operates at portfolio scale well beyond a single Cheltenham site.

Emerging players

• LIVI: Digital-first GP service partnered with multiple NHS practices to deliver video consultations and online triage; directly comparable in the patient-access and digital-front-door dimension and a likely channel competitor for online patient demand.
• Push Doctor: UK online GP consultation provider offering video appointments and NHS-integrated digital access; comparable patient-facing digital primary-care experience, though it competes at the channel rather than full-practice level.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/royalcres_surg
• Facebookfacebook.com/royalcrescentcheltenham
• LinkedInlinkedin.com/company/royal-crescent-surgery

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Royal Crescent Surgery