Scicom Lanka
Scicom (MSC) Berhad is a Malaysian public BPO and digital solutions company providing multi-lingual customer contact-center operations, AI-powered customer service, gov-tech, and digital commerce services to global enterprises across 12 verticals including aerospace, telecom, and government.
- Company typePublic
- Founded2003
- HeadquartersColombo 3, Western, Sri Lanka
- Headcount1–10
- GTM typeB2B
- OfferingServices
Scicom Lanka firmographics
Firmographics- Name
- Scicom Lanka
- Legal name
- SCICOM (MSC) BERHAD
- Website
- https://scicomlanka.com
- Company type
- Public
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Scicom (MSC) Berhad is a Malaysian public BPO and digital solutions company providing multi-lingual customer contact-center operations, AI-powered customer service, gov-tech, and digital commerce services to global enterprises across 12 verticals including aerospace, telecom, and government.
- Ownership category
- akta.pro rank
Scicom Lanka industry classification
Industry- Product category
- Business Process Outsourcing (BPO) Services
- NAICS
- Professional, Scientific, and Technical Services (54), Professional, Scientific, and Technical Services (541)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)
Keywords
Where Scicom Lanka is headquartered
LocationHeadquarters
- HQ city
- Colombo 3, Western
- HQ country
- Sri Lanka
- HQ region
- Asia
Offices1 record
Markets served
Scicom Lanka business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Business Process Outsourcing (BPO): Managed services providing multi-lingual, multi-channel customer contact center operations for enterprise clients across aerospace, telecom, consumer electronics, and other industries
- Gov-tech Solutions: Technology-driven solutions for government agencies and public sector entities, including citizen-focused digital transformation services
- Digital Commerce Services: E-commerce support solutions including scalable multi-channel retail support, data entry services, and digital commerce operations for regional players
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Scicom Lanka product offering
Product offeringCore offering
Scicom Lanka is part of the Scicom group, which provides managed Business Process Outsourcing (BPO) services — multi-lingual, multi-channel customer contact center operations — alongside Gov-tech solutions for government agencies, Digital Commerce support for e-commerce and retail clients, and AI for Customer Service automation. Services are delivered to enterprise, government, and global MNC clients across 12+ industry verticals including aerospace, consumer electronics, e-commerce, education, financial services, government, healthcare, media, oil & gas, telecommunications, and travel & leisure.
Product overview
Scicom (MSC) Berhad operates as a BPO services provider offering a portfolio of four core service lines: Business Process Outsourcing (BPO) for multi-lingual customer contact centers, Gov-tech for government digital solutions, Digital Commerce for e-commerce and retail operations, and AI for Customer Service for AI-powered support automation. These services serve clients across diverse industries including Aerospace & Airline, Consumer Electronics, E-commerce, Education, Financial Services, Government, Healthcare, Media & Broadcasting, Oil & Gas, Telecommunications, and Travel & Leisure. The company employs over 3,900 people supporting 40+ languages across 50+ nationalities.
Differentiator
Problem solved
Functional benefit
Products and services
- Business Process Outsourcing (BPO) Managed business process outsourcing services delivering multi-lingual, multi-channel customer contact center operations, back-office support, and comprehensive outsourcing solutions for enterprise clients across aerospace, consumer electronics, telecommunications, financial services, healthcare, and other industries.
- Gov-tech Technology-driven solutions for government agencies focused on citizen engagement, citizen hotlines, and digital government services for public sector organizations.
- Digital Commerce Digital commerce services enabling scalable multi-channel retail support, e-commerce operations, order management, and online business transformation for regional e-commerce and retail players in ASEAN and adjacent markets.
- AI for Customer Service Artificial intelligence-powered customer service solution that leverages natural language processing to automate interactions, enhance customer experience, and provide intelligent support across voice, chat, email, and social channels in a hybrid AI-plus-human agent workflow.
Quantifiable outcome
- 23% revenue increase (RM 265M) in FY2022 over previous year
- +2 more outcomes
Companies that use Scicom Lanka
Customer profileNamed customers5 records
Segments11 records
Ideal customer profiles3 records
Scicom Lanka technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature1 record
Scicom Lanka partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Telekom Malaysia Berhad (TM)coreStrategic partnership announced September 9, 2025 between Telekom Malaysia Berhad and Scicom (MSC) Berhad to deliver AI-powered customer experience solutions. The partnership aims to elevate customer experience through artificial intelligence-driven capabilities, combining TM's telecom infrastructure with Scicom's BPO and AI expertise.
Scale indicators9 records
Recent moves5 records
Expansion highlights5 records
Scicom Lanka competitors and assessment
Company assessmentDirect peers
- Teleperformance SE: World's largest pure-play customer experience management provider with multilingual delivery across 80+ countries. Comparable to Scicom's multi-lingual contact center model and AI-augmented CX roadmap.
- VXI Global Solutions: Customer experience and digital solutions provider with delivery centers in the Philippines and across Asia. Comparable on BPO managed services, omnichannel CX, and emerging AI augmentation strategy.
- TTEC Holdings, Inc. Customer experience technology and services company with CX, AI, and digital transformation capabilities. Closely comparable on AI-augmented CX strategy and enterprise sales motion.
- iQor Holdings: Global CX and BPO provider with managed services and digital solutions delivery across multiple verticals. Comparable in enterprise CX BPO model and mid-market scale.
- Foundever (formerly Sitel Group): Global CX and BPO operator with multilingual omnichannel capabilities. Comparable in managed services, omnichannel delivery, and enterprise customer concentration.
- Startek, Inc. Global customer experience and digital solutions provider with delivery footprint in Asia-Pacific including Malaysia and the Philippines. Comparable on BPO managed services and multi-vertical CX delivery.
- Concentrix Corporation: Global customer experience and BPO major serving large enterprises across voice, chat, and digital channels. Directly comparable to Scicom in CX/BPO delivery, vertical coverage, and enterprise sales motion, but at significantly larger scale.
- TaskUs, Inc. Digital-first BPO and CX provider serving digital-native and enterprise clients. Comparable to Scicom's digital commerce and AI for customer service offerings and similar mid-sized BPO economics.
Broad incumbents
- Genpact Limited: Global professional services and digital transformation firm with significant BPO/CX practice. Comparable on enterprise services and AI automation, but operates across a much wider portfolio including finance & accounting.
- Cognizant Technology Solutions: Large IT services and digital transformation company with BPO/CX practice. Comparable on enterprise digital services and AI, but operates at much larger scale across many non-CX verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Scicom Lanka social profiles
Digital presenceScicom Lanka financial estimates
Financial estimateRevenue estimate
Valuation estimate
Scicom Lanka leadership team
Management profileNumber of profiles
Scicom Lanka funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Scicom Lanka M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Scicom Lanka
What does Scicom Lanka do?
Scicom Lanka is part of the Scicom group, which provides managed Business Process Outsourcing (BPO) services — multi-lingual, multi-channel customer contact center operations — alongside Gov-tech solutions for government agencies, Digital Commerce support for e-commerce and retail clients, and AI for Customer Service automation. Services are delivered to enterprise, government, and global MNC clients across 12+ industry verticals including aerospace, consumer electronics, e-commerce, education, financial services, government, healthcare, media, oil & gas, telecommunications, and travel & leisure.
Is Scicom Lanka a public or private company?
Scicom Lanka is a public company. It is classified as corporate owned and is currently operating.
When was Scicom Lanka founded?
Scicom Lanka was founded in 2003. It employs 1 to 10 people.
Where is Scicom Lanka based?
Scicom Lanka is headquartered in Colombo 3, Western, Sri Lanka, in the Asia region.
How does Scicom Lanka make money?
Three revenue lines are on record. Business Process Outsourcing (BPO) is the primary driver. The others are gov-tech Solutions and digital Commerce Services.
Who are Scicom Lanka's main competitors?
Direct peers on record are Teleperformance SE, VXI Global Solutions, TTEC Holdings, Inc., iQor Holdings, Foundever (formerly Sitel Group), Startek, Inc., Concentrix Corporation and TaskUs, Inc.. Broad incumbents are Genpact Limited and Cognizant Technology Solutions.
Does Scicom Lanka have an API?
No public API is recorded for Scicom Lanka.
What industry is Scicom Lanka in?
Scicom Lanka's product category is Business Process Outsourcing (BPO) Services. Its primary akta.pro industry code is BPAEAMAK, Captive/Global In-House Center (GIC) Setup & Managed Services. Its NAICS code is 54 and its SIC code is 7370.