SERVODATA GMBH

What SERVODATA GMBH does

SERVODATA GmbH is a privately held German Business Process Outsourcing (BPO) service provider founded in 1975 and headquartered in Frankfurt am Main. The company operates a 24/7/365 contact center that delivers front-office (inbound call handling) and back-office (order processing, written inquiries, complaint handling) services under clients' names, specializing in interactions that involve sensitive or regulated data. Its flagship offering is operation of the Sperr-Notruf 116 116, the national centralized hotline for blocking payment cards and electronic credentials in Germany, which is paired with the Sperr-App 116 116 mobile application for direct consumer access. A reference Serviceline implementation serves approximately 4.4 million credit card holders, and the client base spans payment, fintech, banking, healthcare, energy, travel, and public-sector institutions.

The underlying technology stack is built on Genesys contact center software, enabling media-break-free integration with client systems across phone, email, web forms, chat, SMS, WhatsApp, social media, letter, and fax. SERVODATA holds PCI DSS compliance certification (verified by usd AG) and operates the in-house ServoAkademie, an internal training academy with e-learning and certification programs for staff handling sensitive-data interactions. The company is closely linked to the Genossenschaftliche FinanzGruppe cooperative banking network through management overlap with Serviscope AG and a data-protection partnership with Atruvia AG.

SERVODATA's commercial model is enterprise BPO delivered on individually negotiated managed-services contracts; pricing is not publicly disclosed. Go-to-market is sales-led via direct outreach by named account contacts (Head of Administration and Sales, Production Manager), supported by a website and industry referrals. Ownership is private (GmbH, registered Amtsgericht Frankfurt am Main HRB 14673), with no disclosed venture or private equity investors and no parent company identified.

Name

SERVODATA GMBH

Legal name

Servodata GmbH

Website

https://servodata.de

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

1–10 employees

Short description

SERVODATA GmbH is a Frankfurt-based BPO service provider, founded 1975, operating a 24/7 contact center that handles sensitive-data front- and back-office services for banks, fintechs, healthcare, energy, and public-sector clients in Germany, including the national 116 116 card-blocking hotline.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Office Administrative Services (5611)

SIC

Services-Business Services, Nec (7389)

akta.pro primary industry

Utilization Review & Prior Authorization Support (BPAAAFAF)

Keywords

• Business process outsourcing
• Customer service operations
• Emergency card blocking
• Omnichannel contact center
• Sensitive data handling

Headquarters

HQ city

Frankfurt am Main

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO Front Office Services: SERVODATA handles incoming customer calls on behalf of their clients as a complete outsourcing solution or supplementation to existing service center teams. They receive calls in the client's name, providing empathetic guidance and securing transactions, particularly for sensitive data situations like card or account blocking.
2. BPO Back Office Services: Full service provider handles customer matters in the back office with unified appearance. Processes are handled to completion, including order processing, orders, written customer inquiries, complaints, and data transfers.
3. Omnichannel Services: Multi-channel customer service support including email, web forms, chat, SMS, WhatsApp, social media, letter, and fax communications on behalf of clients.
4. Sperr-Notruf 116 116 Operation: Operation of the central blocking emergency hotline 116 116 for blocking cards and electronic authorizations. They currently serve approximately 4.4 million credit card holders in Germany.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

SERVODATA is a Business Process Outsourcing (BPO) service provider that delivers 24/7/365 front office and back office services, omnichannel customer service operations, and consulting for service process design and implementation for clients in banking, fintech, payment, healthcare, energy, commerce, travel, and the public sector. The company also operates the Sperr-Notruf 116 116 national emergency blocking hotline and the Sperr-App 116 116 mobile application for emergency blocking of lost or stolen cards and credentials. Services are delivered with PCI DSS certified infrastructure for handling sensitive payment and identity data.

Product overview

SERVODATA GmbH operates as a Business Process Outsourcing (BPO) service provider offering a portfolio of front-office and back-office services centered on the handling of sensitive customer data. The core offering consists of Sperr-Notruf 116 116, the national blocking hotline for cards and electronic credentials, complemented by the Sperr-App 116 116 mobile application. These flagship products are supported by Frontoffice Services (inbound call handling 24/7, 365 days per year) and Backoffice Services (case-closure-oriented administrative support). An Omnichannel Service extends reach across email, web form, chat, SMS, WhatsApp, social media, letter, and fax. A dedicated Serviceline product delivers outsourced customer service lines, and a consulting-led Serviceprozesse module helps clients design or optimize service processes. The portfolio is further differentiated by the ServoAkademie internal training academy, which provides skill-based development, e-learning, coaching, and certification for staff. All services are delivered from SERVODATA's Frankfurt am Main headquarters and are backed by certified security standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Sperr-Notruf 116 116 National 24/7 emergency blocking hotline for lost or stolen payment cards and credentials, operated by SERVODATA for partner banks, payment providers, and other issuers in Germany. The service is available in German and English and provides immediate, certified blocking of payment cards and identity credentials.
• Sperr-App 116 116 Mobile application (iOS and Android) that complements the Sperr-Notruf 116 116 hotline, enabling consumers to initiate emergency blocking of cards and credentials directly from a smartphone.
• BPO Frontoffice Services Outsourced customer-facing front office services delivered 24/7/365, including inbound and outbound customer service operations for enterprise clients in banking, fintech, payment, healthcare, energy, commerce, travel, and the public sector.
• BPO Backoffice Services Outsourced back office process services including administrative and operational support processes for enterprise clients, delivered with PCI DSS certified handling of sensitive data.
• BPO Omnichannel Service Outsourced omnichannel customer service operations across phone, email, chat, social media, and mobile channels, delivered 24/7/365 using the Genesys contact center platform.
• Serviceline Dedicated service line operation for enterprise clients, providing outsourced customer service capacity under SERVODATA's PCI DSS certified infrastructure.
• Serviceprozesse definieren und einführen Consulting service to design and implement client-specific service processes, supporting enterprise customers in optimizing outsourced customer service operations and integrating them with SERVODATA's BPO delivery.

Quantifiable outcome

• SERVODATA operates the service line for approximately 4.4 million credit card holders in Germany
• +3 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Ratiodata AGminorOthersRatiodata AG is shown as a partner/client logo on SERVODATA's website. Ratiodata is a German financial services provider specializing in card and payment services.
• PERASminorOthersPERAS is shown as a partner/client logo on SERVODATA's website. PERAS is a German HR and payroll services provider.
• Atruvia AGcoreOthersAtruvia AG serves as SERVODATA's external data protection officer (Datenschutzbeauftragter), contactable at [email protected]. Atruvia is a central IT service provider for cooperative banks in Germany. Also shown as partner logo.
• GenesyscoreTechnology or IntegrationSERVODATA uses Genesys contact center software as their technology backbone. This enables interfaces to nearly any customer system, working media-break-free and transparently on the same platform as clients. Genesys is a leading provider of customer experience and contact center solutions.
• Serviscope AGcoreStrategic or Co-development PartnerSERVODATA is connected to Serviscope AG, the central banking service provider in the Genossenschaftliche FinanzGruppe (Cooperative Financial Group). CEO Frank Erb has been Vorstandssprecher (Board Speaker) of Serviscope AG since June 2020, responsible for Strategy and Control. This connection provides SERVODATA access to the extensive cooperative banking network.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Foundever: Global CX/BPO provider (formerly Webhelp) with strong European presence and significant financial services exposure. Comparable in regulated customer service for banking clients, though at enterprise scale.
• Teleperformance: Largest global contact center operator serving banking, fintech, healthcare, and public sector. Comparable in regulated-industry omnichannel support but operates worldwide at materially greater scale than SERVODATA.
• Concentrix: Global customer experience and BPO leader post-Sitel/Majorel merger with deep financial services and banking verticals. Operates at vastly larger scale than SERVODATA but serves overlapping client profiles and use cases.
• TTEC Holdings: Global customer experience and digital BPO serving financial services and healthcare verticals. Comparable regulated-industry customer service focus though operates at enterprise scale rather than SERVODATA's boutique mid-market level.
• Majorel (now Concentrix): Pre-merger Majorel was a Frankfurt-listed CX/BPO with European banking and payments focus. Serves highly comparable client profiles to SERVODATA's payment and fintech segments.

Direct peers

• SNT Deutschland: German contact center BPO focused on customer service for financial services, telecommunications, and energy. Closely matches SERVODATA in vertical mix and German market focus.
• Walter Services: German-based contact center operator serving banks, insurers, and energy utilities with inbound customer service and back-office processing. Directly comparable vertical and service mix to SERVODATA.
• Bosch Service Solutions: German BPO arm of Bosch providing customer service, technical support, and back-office services to mobility, banking, and industrial clients. Comparable in regulated-vertical focus and German operational base.
• arvato (Bertelsmann): German-headquartered BPO and customer service division of Bertelsmann serving financial services, healthcare, and public sector clients across Europe. Closest large-scale peer to SERVODATA in terms of regulated vertical exposure and German/European BPO model.
• Competence Call Center: Vienna-headquartered European contact center BPO serving telecom, financial services, and consumer brands. Comparable in operating model (multilingual omnichannel inbound/outbound) and mid-sized European footprint to SERVODATA.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/servodata-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SERVODATA GMBH