SERVPRO of Plainfield/Shorewood & SERVPRO of Naperville South

What SERVPRO of Plainfield/Shorewood & SERVPRO of Naperville South does

SERVPRO of Plainfield/Shorewood & SERVPRO of Naperville South is an independently owned franchise operating under the national SERVPRO brand, providing 24/7 emergency restoration and specialty cleaning services across southwestern Chicago suburbs including Plainfield, Naperville, Shorewood, Bolingbrook, and Aurora, Illinois. The franchise is co-owned by William Kent, Kelly, and Alec W. Melone and maintains a five-person operational team. Its service portfolio spans water damage mitigation, fire and smoke restoration, mold remediation, storm damage response, biohazard and crime scene cleanup, and post-construction cleaning, delivered to both residential and commercial customers.

The franchise is credentialed through IICRC standards and holds membership in SERVPRO's Corporate Catastrophe Response Team, Commercial Large Loss Response Team, and Extreme Response Team, qualifying it to mobilize for large-scale disaster events both regionally and nationally. Marketing assets emphasize a 5.0-star Google rating across 122 reviews, rapid emergency response capability, and integration with national insurance and property management networks. The underlying service delivery relies on conventional restoration equipment (extraction, dehumidification, air movement, thermal imaging) rather than proprietary technology; the primary value drivers are response time, trained technician labor, and brand-level trust signals inherited from SERVPRO corporate.

Revenue mechanics follow the standard SERVPRO franchise model: emergency response and mitigation work is typically billed on a project or time-and-materials basis, often reimbursed through insurance carriers, with specialty cleaning and reconstruction work providing supplemental project revenue. The franchise does not disclose revenue, headcount beyond the listed five employees, or financial terms; customer acquisition is driven by a mix of digital marketing, local referral networks, insurance carrier relationships, and the national SERVPRO brand's inbound call routing system.

Name

SERVPRO of Plainfield/Shorewood & SERVPRO of Naperville South

Legal name

SERVPRO of Plainfield, Shorewood, Naperville South

Website

https://servproplainfieldnapervillesouth.com

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

1–10 employees

Short description

SERVPRO of Plainfield/Shorewood & SERVPRO of Naperville South is an independently owned SERVPRO franchise providing 24/7 water, fire, mold, and storm damage restoration plus specialty cleaning to residential and commercial customers across the Plainfield, Naperville, and Shorewood, Illinois suburbs.

Ownership category

akta.pro rank

Product category

Property Restoration Services

NAICS

Remediation Services (562910), Remediation and Other Waste Management Services (5629)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industry

Fire/Smoke Damage Cleaning & Sanitization (HSAEAHAN)

Keywords

• Water damage restoration
• Fire damage restoration
• Mold remediation services
• Storm disaster response
• Commercial cleaning services

Headquarters

HQ city

Plainfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Emergency Restoration Services: Fee-for-service restoration and cleaning services billed per job based on scope of damage, type of service required, and project size. Services include water damage restoration, fire damage restoration, mold remediation, storm damage response, and general cleaning.
2. Construction and Reconstruction: Construction services for repair and rebuilding following damage events, including residential construction, commercial construction, roof tarping, and board-up services.
3. Specialty Cleaning Services: Specialized cleaning services including biohazard cleanup, crime scene cleanup, sewage cleanup, virus/pathogen cleaning, air duct/HVAC cleaning, odor removal, and vandalism/graffiti restoration.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

SERVPRO of Plainfield, Shorewood & Naperville South is an independently owned SERVPRO franchise that delivers 24/7 emergency property restoration, cleaning, and reconstruction services to residential homeowners and commercial businesses in the Plainfield, Shorewood, Naperville South, Bolingbrook, and Aurora areas of Illinois. Core offerings include water damage restoration, fire and smoke damage restoration, mold remediation, storm/disaster response, construction and reconstruction, specialty cleaning (biohazard, crime scene, sewage, virus/pathogen, odor removal, document and contents restoration), and general cleaning services.

Product overview

SERVPRO is a unified restoration and cleaning service platform offering emergency response and property restoration. The core offering integrates water damage restoration, fire damage restoration, mold remediation, storm/disaster response, and construction services into a single coordinated service. Supporting services include specialty cleaning (biohazard, virus/pathogen, sewage, odor removal, document restoration, packout contents), general cleaning (carpet, upholstery, surfaces), and commercial services (large loss, emergency ready planning). The franchise operates with a network of over 2,100 locations nationwide serving 97% of US zip codes, offering 24/7 availability and coordinated insurance claims assistance.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Emergency water extraction, drying, and structural restoration services for residential and commercial properties affected by flooding, leaks, or water intrusions.
• Fire Damage Restoration Fire and smoke damage cleanup, soot removal, and property restoration services for homes and businesses.
• Mold Remediation Assessment, containment, removal, and prevention services for mold and mildew growth in residential and commercial properties.
• Storm/Disaster Response Emergency response services including roof tarping, board-up, and disaster recovery for properties affected by storms, tornadoes, and severe weather events.
• Construction Services Full-service construction and remodeling to restore damaged properties to pre-loss condition, including residential and commercial projects.
• Commercial Services Business-focused restoration and cleaning services including large loss response, emergency ready planning, and industry-specific solutions for commercial properties.
• Specialty Cleaning Professional cleaning services including air duct/HVAC cleaning, biohazard cleanup, crime scene cleaning, sewage remediation, virus/pathogen cleaning, odor removal, vandalism restoration, document restoration, and packout contents restoration.
• General Cleaning Residential and commercial cleaning services for carpets, upholstery, ceilings, floors, walls, drapes, and blinds.
• Emergency Ready Plan Pre-disaster emergency planning service for commercial properties to minimize business interruption during emergencies.

Quantifiable outcome

• Faster to any size disaster - serve 97% of US zip codes within two hours
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core, flagship and minor.

• Sarah SchmelzelcoreGTM or Marketing Partner · 1 January 2025LPGA Tour player Sarah Schmelzel joined as SERVPRO brand ambassador in early 2025. Represents the brand at events and appearances, wearing SERVPRO logo.
• Brandt SnedekercoreGTM or Marketing Partner · 9 January 2020PGA TOUR golfer Brandt Snedeker serves as SERVPRO brand ambassador. Wears SERVPRO house logo on collar during TOUR events, makes appearances, and participates in marketing campaigns. Partnership began January 9, 2020.
• PGA TOURflagshipGTM or Marketing PartnerSERVPRO is the Official Cleanup and Restoration Company of the PGA TOUR, PGA TOUR Champions, and LPGA. The partnership includes presenting sponsorship of the CHUBB Classic, Hero Outpost at tournaments, and the SERVPRO Mulligan program benefiting First Responders Children's Foundation. Brand logo appears on player collars.
• LPGAflagshipGTM or Marketing PartnerSERVPRO is an official partner of the LPGA. Partnership aligns with LPGA's values of excellence and community. SERVPRO sponsors the Mulligan program during tournament pro-ams with proceeds benefiting First Responders Children's Foundation.
• Tim O'NealminorGTM or Marketing PartnerPGA TOUR Champions player Timothy O'Neal serves as SERVPRO brand ambassador. Partnership began early 2022. O'Neal earned Champions Tour card in 2022 after missing PGA TOUR qualifying twice by a single stroke.
• First Responders Children's FoundationcoreStrategic or Co-development PartnerSERVPRO's Mulligan program during tournament pro-ams donates proceeds to the First Responders Children's Foundation. SERVPRO also sponsors First Responder initiatives including complimentary tournament access for military and first responders.
• SERVPRO National Franchise SystemflagshipStrategic or Co-development PartnerThe local franchise operates under license from Servpro Franchisor, LLC, utilizing the SERVPRO trademark, business system, training programs, and national brand recognition. Benefits include national call center referral, disaster recovery team resources, and shared marketing programs.

Scale indicators7 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Rainbow International Restoration: Rainbow International is a Neighborly-branded national franchise network offering water, fire, and mold restoration. It is a directly comparable franchise competitor in the residential and small-commercial restoration market.
• Paul Davis Restoration: Paul Davis is a national franchise-based restoration company providing water, fire, mold, and storm damage services plus reconstruction. Its franchise structure, service menu, and target customers (homeowners + commercial) closely mirror this SERVPRO franchise.
• PuroClean: PuroClean is a national franchise system specializing in property damage remediation (water, fire, mold, biohazard) for residential and commercial customers. Its franchise model, service mix, and customer base are highly comparable to this SERVPRO franchise.
• ServiceMaster Restore: ServiceMaster Restore is one of the two largest national franchise networks offering water, fire, mold, and storm restoration to residential and commercial customers. It competes head-to-head with SERVPRO in the same end markets with a comparable 24/7 emergency response model.
• SERVPRO of Joliet: The adjacent SERVPRO franchise covering the Joliet area; its operations staff (Operations Manager Michael Stallings, QC Manager Jeremy Kassman, Sales Manager Jayme Shaw) is referenced alongside this franchise. Same brand, same system, directly overlapping Illinois territory.
• 911 Restoration: 911 Restoration is a franchise-based water, fire, mold, and sewage restoration provider. Its service menu, 24/7 response model, and SMB/residential target customer directly overlap with this SERVPRO franchise.

Emerging players

• Coit Cleaning & Restoration Services: Coit is a national carpet cleaning and specialty cleaning franchise that has expanded into water damage restoration and specialty cleaning. It overlaps with SERVPRO's general and specialty cleaning service lines and competes for similar residential customers.
• Stanley Steemer: Stanley Steemer is a national franchise specializing in carpet, upholstery, and duct cleaning with growing exposure to water damage restoration. It overlaps with this SERVPRO franchise's general cleaning and duct/HVAC cleaning services.
• AdvantaClean: AdvantaClean is a growing national franchise focused on mold remediation, water damage, and indoor air quality. It overlaps with SERVPRO's mold and water services and competes for the same residential and light-commercial customers.

Broad incumbents

• BELFOR Property Restoration: BELFOR is the largest privately held disaster recovery and property restoration company globally, with extensive commercial large-loss capabilities. It is the dominant incumbent in commercial restoration and frequently wins national insurance-direct programs that compete with SERVPRO franchises.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/servpro-of-plainfield-naperville-south

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SERVPRO of Plainfield/Shorewood & SERVPRO of Naperville South