Shelby County 9-1-1

What Shelby County 9-1-1 does

Shelby County 9-1-1 is a consolidated emergency communications center and division of Shelby County Government in Alabama, established by citizen vote in March 1988 and headquartered at 19220 U.S. 280, Birmingham, AL. The organization provides 9-1-1 call processing and dispatch services for 7 law enforcement agencies and 28 fire/EMS agencies throughout Shelby County, plus contract dispatch services to the municipalities of Homewood, Vestavia Hills, and Mountain Brook. Its core technology stack comprises an Enhanced 9-1-1 system with ANI/ALI (Automatic Number Identification/Automatic Location Identification) that displays caller name, address, and phone number on dispatcher screens, supplemented by Text-to-911, TTY/TDD accessibility, and a web-based ARNS (Addressing and Records Notification System) for address management. The organization is the designated street naming and address-assignment authority for most of Shelby County.

The entity is funded primarily by a $1.86 per-connection monthly telephone surcharge collected by the State of Alabama 9-1-1 Board and distributed to the center, with secondary revenue from dispatch service contracts with municipal police departments and the City of Vestavia Hills. Services to citizens are provided at no direct cost, consistent with its public-sector mandate. The center employs approximately 22 staff under Executive Director Alan Campbell, with operational performance reported at over 95% of calls answered within 10 seconds and over 95% dispatched within 90 seconds. The organization operates under a Board of Commissioners appointed by the County Commission, with representation from the Sheriff's Office, Police Chiefs' Association, Fire/EMS Association, and Emergency Management.

Name

Shelby County 9-1-1

Legal name

Shelby County 9-1-1

Website

https://shelby911.org

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Shelby County 9-1-1 is a consolidated government 9-1-1 dispatch center in Alabama providing emergency call processing and dispatch for 7 law enforcement agencies, 28 fire/EMS agencies, and three contract municipalities, funded by a per-connection telephone surcharge.

Ownership category

akta.pro rank

Product category

Emergency Dispatch Services

NAICS

Police Protection (922120), Fire Protection (92216), Ambulance Services (62191)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

Keywords

• Emergency dispatch services
• 9-1-1 call processing
• Public safety communications
• Address management services
• Consolidated 911 center

Headquarters

HQ city

Birmingham

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Telephone Surcharge: Primary funding from surcharge on telephone service collected by the State of Alabama 9-1-1 Board at $1.86 per connection, distributed monthly to the organization
2. Dispatch Service Contracts: Contract revenue from dispatch services provided to Shelby County Sheriff's Office, Harpersville Police Department, Vincent Police Department, and City of Vestavia Hills

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels2 records

Core offering

Shelby County 9-1-1 is a consolidated public-safety communications center that processes 9-1-1 calls and dispatches emergency responders for 7 law enforcement agencies and 28 fire/EMS agencies in Shelby County, Alabama. Its core services include voice 9-1-1, Text-to-911, TTY/TDD access, and address management (street naming authority and address issuance). Operations are funded through a $1.86 per-connection telephone surcharge administered by the State of Alabama 9-1-1 Board and through dispatch contracts with partner municipalities.

Product overview

Shelby County 9-1-1 operates as a consolidated emergency communications center providing 9-1-1 call processing and dispatch services across Shelby County, Alabama. The core offering is the Enhanced 9-1-1 System, which automatically displays caller information and enables rapid dispatch of emergency responders. The service portfolio includes voice 9-1-1 call handling, Text-to-911 messaging for accessibility, and TTY/TDD services for hearing-impaired users. Address Management Services complement the dispatch operations through address assignment, verification forms, and road naming authority. The center serves 7 law enforcement agencies and 28 fire/EMS agencies, plus contract partner agencies in neighboring communities. Over 95% of calls are dispatched within 90 seconds of being answered.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Call Processing and Dispatch Services Core emergency communications service that processes 9-1-1 calls, determines responding agencies through caller location and questioning, and dispatches emergency responders. Serves as a consolidated 9-1-1 Center handling 7 law enforcement agencies and 28 fire/EMS agencies.
• Enhanced 9-1-1 System Technical infrastructure that automatically displays the caller's name, address, and telephone number on a computer screen at the 9-1-1 center when a traditional wired telephone dials 9-1-1. Over 95% of calls are dispatched within 90 seconds of being answered.
• Text-to-911 Service Emergency text messaging capability allowing individuals to contact 9-1-1 when they cannot call due to physical or safety reasons.
• TTY/TDD 9-1-1 Service Telecommunications device for the deaf (TTY) and telecommunications device for the deaf (TDD) accessibility service enabling hearing-impaired individuals to access emergency services by dialing 9-1-1.
• Address Management Services Comprehensive address issuance, verification, and management services. Shelby County 9-1-1 serves as the designated street naming authority for Shelby County, issuing new construction addresses and managing road naming through a measured numbering system (1,000 numbers per mile, one address per 5.28 feet).
• Address Request Form Online form for requesting new address assignments for new structures or locations. Requests are answered by the end of the second business day, with some cases requiring up to 5-10 working days for field measurement.
• Address Verification Request Form Online form for verifying existing addresses. Verification is provided by email within 2 business days unless otherwise requested.
• Law Enforcement Dispatch Services Dispatch services for 7 law enforcement agencies including Alabaster, Birmingham, Calera, Columbiana, Harpersville, Helena, Hoover, Leeds, Montevallo, Pelham, and the Shelby County Sheriff's Office.
• Fire/EMS Dispatch Services Dispatch services for 28 fire departments and EMS providers across Shelby County, including paid municipal departments, fire districts, and volunteer departments, many of which provide combined fire and EMS response.
• Contract Partner Dispatch Services Dispatch services provided to neighboring communities including Homewood PD/FD, Vestavia Hills PD/FD, and Mountain Brook PD/FD through partnership agreements that enable interoperability and cost savings.
• Public Safety Dispatch Log Internet-accessible dispatch log for Shelby County Sheriff's Office events, updating every five minutes to show all activity for the last 24 hours.

Quantifiable outcome

• Over 95% of calls answered within 10 seconds
• +3 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• Homewood Police DepartmentminorChannel Partner/ Reseller/ DistributorContract partner receiving 9-1-1 and dispatch services from Shelby County 9-1-1. Partnership extends dispatch coverage to neighboring Homewood municipality.
• Homewood Fire DepartmentminorChannel Partner/ Reseller/ DistributorContract partner receiving fire department dispatch services from Shelby County 9-1-1. Partnership provides consolidated dispatch saving taxpayer funds.
• Vestavia Hills Police DepartmentminorChannel Partner/ Reseller/ DistributorContract partner receiving dispatch services. Partnership provides interoperability benefits for first responders across jurisdictional boundaries.
• Vestavia Hills Fire DepartmentminorChannel Partner/ Reseller/ DistributorContract partner receiving fire department dispatch services. Partnership enables better interoperability and cost savings through consolidated dispatch.
• Mountain Brook Police DepartmentminorChannel Partner/ Reseller/ DistributorContract partner receiving dispatch services. Partnership extends service coverage to Mountain Brook municipality.
• Mountain Brook Fire DepartmentminorChannel Partner/ Reseller/ DistributorContract partner receiving fire department dispatch services from Shelby County 9-1-1.
• Alabama 9-1-1 BoardcoreOthersState agency that collects the $1.86 per connection telephone surcharge and distributes funding monthly to Shelby County 9-1-1. Primary funding source for the organization.
• Shelby County Sheriff's OfficecoreOthersContracted dispatch customer for county-wide law enforcement. Provides law enforcement to all areas of Shelby County not covered by municipal police departments. Dispatch log available on internet showing 24-hour activity.
• Harpersville Police DepartmentminorChannel Partner/ Reseller/ DistributorDirect dispatched contract partner. Receives dispatch services from Shelby County 9-1-1.
• Vincent Police DepartmentminorChannel Partner/ Reseller/ DistributorContract partner receiving police dispatch services. Part of contract network extending coverage to neighboring communities.

Scale indicators6 records

Recent moves7 records

Expansion highlights4 records

Others

• Priority Dispatch (IAED): Provider of Emergency Medical Dispatch (EMD) protocols and software used by PSAPs to deliver pre-arrival medical instructions — a capability Shelby County explicitly advertises. Comparable as an enabling technology/protocol vendor.

Broad incumbents

• ADT: Large residential and commercial alarm-monitoring company with private emergency-dispatch capability. Comparable as a private-sector parallel to the alarm/emergency-dispatch category, though operating under a commercial rather than government mandate.
• Motorola Solutions — CommandCentral: Major vendor of 9-1-1 call-handling, CAD, and dispatch software widely used by PSAPs including Shelby County's Enhanced 9-1-1 stack. Comparable as the upstream technology supplier shaping PSAP capability roadmaps.
• Intrado (Mosaic Group / West Safety Services): Established 9-1-1 network and PSAP software provider offering call routing, GIS, and NG911 services. Comparable as a long-tenured vendor and thought leader in the public-safety dispatch market Shelby County participates in.
• Greater Harris County 9-1-1 Emergency Network: Large consolidated PSAP serving the Houston, Texas region. Demonstrates the scaled version of the same consolidated 9-1-1 / multi-agency dispatch model Shelby County operates, making it a useful upper-bound benchmark.

Emerging players

• Carbyne: Cloud-native PSAP platform offering video, chat, and precise-location 9-1-1 services. Comparable as an emerging substitute for legacy 9-1-1 infrastructure used in centers like Shelby County.
• RapidSOS: Next-generation 9-1-1 data platform delivering device-based location, sensor, and rich-media data to PSAPs. Comparable as an emerging alternative to traditional ANI/ALI workflows like Shelby County's Enhanced 9-1-1 system.

Regional players

• Jefferson County 9-1-1 (Jefferson County Emergency Communications District): Neighboring Alabama consolidated PSAP covering the Birmingham metro. Operates as a public-sector 9-1-1 center with similar funding (state surcharge) and dispatch-for-multiple-agencies model, and is a natural comparison for Shelby County's service area.
• Huntsville-Madison County 9-1-1: Another Alabama consolidated 9-1-1 center in north Alabama with the same state surcharge structure and multi-agency dispatch model — a direct state-level operational comparable.
• Cumberland County 9-1-1 (PA): Consolidated county-level PSAP outside Alabama with a comparable multi-agency dispatch mandate and address-management responsibility — useful for cross-state benchmarking of operational scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/shelby-county-9-1-1

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shelby County 9-1-1