SOS Smartphone

What SOS Smartphone does

SOS Smartphone is a local device repair and accessories retailer founded in 2015 and based in Nantes, France. The company specializes in the in-house repair of smartphones, tablets, smartwatches, gaming consoles, and laptop computers, performed by its own technicians without subcontracting at two Nantes retail/workshop locations (18 Rue des Halles and 33 Route de la Chapelle sur Erdre). Its service catalog includes screen and battery replacement, charging port repair, component-level fixes, virus removal, SSD installation, and data recovery, complemented by screen protection products (hydrogel films and tempered glass), phone cases including custom-printed cases, and certified pre-owned smartphone resale. The business is QualiRépar certified, which entitles customers to an immediate €25 reduction on eligible repairs, and offers a 3-month warranty with most repairs completed in under one hour.

The company operates a direct-to-consumer go-to-market model with an online booking system that lets customers select device model, repair type, view transparent pricing, and reserve a slot, alongside walk-in service at both storefronts. Pricing is unit-based and TTC (all taxes included), with screen repairs ranging from roughly €30 to over €389 depending on device and screen type, battery replacements typically around €49, and accessories priced between €9.99 and €19.99. A separate "Solutions Pro" line targets professionals and businesses for corporate device repair and fleet maintenance. Revenue is generated through professional service fees, hardware sales (accessories and refurbished devices), with pay-as-you-go billing across all streams; no revenue figures are publicly disclosed.

SOS Smartphone is privately held by founder Serzan Kanat with a team of 5 employees, no external funding, no subsidiaries, and no disclosed partnerships. Marketing relies on organic social media presence (TikTok, LinkedIn, Snapchat, Instagram), Google Reviews, and local SEO, with distribution limited to the Nantes market. The legal entity is registered in France under SIRET 93136281800029 and classified under Code NAF 95.12Z (Retail sale of telecommunications equipment).

Name

SOS Smartphone

Legal name

SOS Smartphone

Website

https://sossmartphone.fr

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

SOS Smartphone is a Nantes-based device repair service founded in 2015, repairing smartphones, tablets, smartwatches, consoles, and laptops in-house across two local stores. It serves individual consumers and local businesses with transparent pricing, QualiRépar certification, and same-day repairs.

Ownership category

akta.pro rank

Product category

Electronics Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Electronics and Appliance Retailers (44921)

akta.pro industry

PRIMARYCRACALAI

Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty)

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Smartphones & Feature Phones

SECONDARYCRACALAG

Refurbished, Used & Recommerce Smartphones

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Smartphones & Feature Phones

SECONDARYCRACALAH

Mobile Device Accessories (Cases, Screen Protectors, Mounts)

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Smartphones & Feature Phones

SECONDARYCRACAJAA

Consumer Device Repair Services (Phones, Tablets, PCs)

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Electronics Repair, Refurbished & Pre-Owned Retail

Keywords

• Smartphone repair services
• Mobile device repair
• Tablet repair shop
• Screen protection products
• Refurbished smartphones sales

Headquarters

HQ city

Nantes

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Device Repair Services: Core revenue from repairing smartphones, tablets, smartwatches, game consoles, and laptops. Services include screen replacement, battery replacement, charging port repair, and component-level repairs. Average repair time under 1 hour.
2. Used Smartphone Sales: Sale of refurbished/pre-owned smartphones tested on 50+ control points, with minimum 90% battery capacity, carrier unlocked, cleaned and reset, locally prepared in their workshop.
3. Accessories Sales: Sale of screen protectors (hydrogel films, tempered glass), phone cases, and personalized phone case printing service.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

SOS Smartphone is a local repair business that fixes smartphones, tablets, smartwatches, gaming consoles, and laptops for walk-in customers in Nantes, France. In addition to repair services, the shop retails screen protection films (hydrogel and tempered glass), phone cases including custom-printed cases, and refurbished/used smartphones, serving as a one-stop mobile device care outlet for individual consumers.

Product overview

SOS Smartphone operates as a local repair service business with a unified service model centered on in-store device repairs and accessory sales. The core offering consists of repair services for smartphones, tablets, smartwatches, gaming consoles, and laptop computers, performed on-site in their Nantes workshop with no subcontracting. The product portfolio includes the repair services as the primary offering, complemented by screen protection products (hydrogel films and tempered glass), phone cases and protective accessories, custom phone case printing, and resale of certified pre-owned smartphones. Professional B2B solutions are also offered for enterprise clients. The business emphasizes rapid service (repairs typically completed in 30 minutes to 1 hour), transparent pricing with upfront quotes, a 3-month warranty on repairs, and QualiRépar certification for quality assurance.

Differentiator

Problem solved

Functional benefit

Products and services

• Smartphone Repair Services Diagnostic and repair service for damaged or faulty smartphones, performed in-store for individual consumers in the Nantes area.
• Tablet Repair Services In-store repair of tablets, addressing screen, battery, and general fault issues for consumer customers.
• Smartwatch Repair Services Repair service for smartwatches, available to consumers through the Nantes storefronts.
• Gaming Console Repair Services Repair service for gaming consoles, available to consumer customers via the Nantes shops.
• Laptop and PC Repair Services Repair of laptops and PCs for consumer customers, covering common hardware faults and screen issues.
• Screen Protection Products (Hydrogel and Tempered Glass) Retail sale of hydrogel and tempered-glass screen protectors for smartphones and tablets, sold to consumers visiting the Nantes stores, frequently paired with a fresh repair.
• Phone Cases and Custom Phone Case Printing Retail of standard phone cases plus a custom-printing option that lets consumers personalise a case with their own design.
• Used / Refurbished Smartphones Sale of second-hand and refurbished smartphones to consumer customers, positioned as a replacement option when repair is not viable or cost-effective.

Quantifiable outcome

• Majority of repairs completed in under 1 hour
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Recommerce: French refurbished smartphone specialist operating buy-back, refurbishment, and resale at scale. Comparable to SOS Smartphone's certified pre-owned smartphone offering with similar quality control and eco-positioning.
• WeFix: French smartphone and tablet repair chain (formerly Save) with multiple physical stores and same-day repair focus. Closest direct comparable to SOS Smartphone in terms of in-store consumer electronics repair model across France.
• Certideal: French certified refurbished smartphone retailer with warranty-backed used devices. Directly comparable to SOS Smartphone's tested-and-guaranteed used smartphone sales line.
• Corner Mobile: French mobile phone repair and accessories retailer with online and physical presence. Comparable service mix (repairs, accessories, used devices) targeting similar consumer segments.
• Phoneo: French smartphone repair chain offering in-store screen and battery replacements. Directly comparable in-store repair model and consumer target.

Others

• iFixit: Repair parts, tools, and free repair manual platform. Not a direct competitor but ecosystem participant enabling independent repair shops like SOS Smartphone.

Broad incumbents

• Asurion: Largest US device protection and repair provider, covering smartphones, tablets, and laptops. Broad incumbent whose device protection plans overlap with the insurance/warranty-adjacent component of mobile device repair.
• Back Market: Leading French refurbished electronics marketplace with broad device coverage. While not a brick-and-mortar repair shop, it competes for the same consumer wallet on refurbished smartphones and repair-vs-replace decisions.

Regional players

• uBreakiFix (Asurion): Largest US-based mobile device repair chain with hundreds of locations, owned by Asurion. Comparable operating model and service breadth but operates in North America rather than France.

Emerging players

• Puls: US on-demand in-home device repair service. Comparable repair-focused business model targeting consumers at home or workplace, though operating in a different geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/sos-smartphone
• Instagraminstagram.com/p/DWpKfxiDovr
• TikToktiktok.com/@sos_smartphone

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SOS Smartphone