Spokane Regional Emergency Communications

Name

Spokane Regional Emergency Communications

Legal name

Spokane Regional Emergency Communications

Website

https://srec911.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Emergency Communications Services

NAICS

Fire Protection (922160), Fire Protection (92216)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), Public Address, Mass Notification & Emergency Communications Integration (BPAKAGAG)

Keywords

• Emergency dispatch services
• 911 communications
• Public safety answering point
• Emergency alert systems
• Evacuation mapping services

Headquarters

HQ city

Spokane Valley

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Member Agency Contributions: SREC is funded through contributions from member agencies including fire departments, law enforcement, and EMS services in the Spokane region. The organization is exploring sustainable and equitable user fee methodologies for its member agencies.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Spokane Regional Emergency Communications (SREC) operates as a regional Public Safety Answering Point (PSAP) providing 911 emergency dispatch and communications coordination for fire, police, and EMS agencies across Spokane County, Washington. The organization delivers an integrated suite of public-facing digital services including mobile applications for iOS and Android, online non-emergency crime reporting, an ArcGIS-powered interactive evacuation address lookup map, and the Alert Spokane emergency notification registration system. These capabilities support both first-responder dispatch operations and resident access to emergency information and alerts.

Product overview

Spokane Regional Emergency Communications (SREC) operates as a Public Safety Answering Point (PSAP) providing emergency 911 services and regional emergency communications for Spokane County, Washington. The organization offers a unified suite of digital services centered on public safety response, including mobile applications (iPhone and Android), online crime reporting systems, interactive evacuation mapping powered by ArcGIS, public records request portals, and emergency alert registration. These products function together as an integrated emergency response ecosystem enabling residents to report incidents, receive alerts, access evacuation information, and stay informed during emergencies.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Dispatch Services

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• Esri (ArcGIS)coreTechnology or IntegrationSREC utilizes ArcGIS technology from Esri for their official evacuation address lookup map. The mapping application allows residents to check their current evacuation level and status during emergencies using the ArcGIS Instant Lookup tool.
• Spokane County (Alert Spokane)coreStrategic or Co-development PartnerSREC partners with Spokane County to provide the Alert Spokane emergency notification system, enabling residents to register for emergency alerts including evacuation orders.
• Member Agencies (Fire, Police, EMS)coreStrategic or Co-development PartnerSREC serves as the regional emergency communications hub coordinating dispatch services for member fire departments, law enforcement agencies, and emergency medical services throughout Spokane County.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Axon (formerly TASER International): Provider of public safety technology including body cameras, evidence management, and increasingly CAD/dispatch software. Comparable as a broad incumbent extending from law enforcement hardware into integrated public safety software ecosystems that SREC's member agencies may adopt.
• Motorola Solutions: Major provider of public safety communications infrastructure, including command center software, radio systems, and PSAP solutions used by SREC and similar agencies. Comparable as the dominant broad incumbent supplying the technology stack SREC depends on.
• Tyler Technologies: Major provider of public sector software including public safety and emergency response solutions for government agencies. Comparable as a broad incumbent supplying back-office and operational software to similar government entities.
• CentralSquare Technologies: Provider of public administration and public safety software, including CAD (computer-aided dispatch) and records management systems used by PSAPs and emergency communications agencies. Comparable as a broad incumbent in public safety dispatch technology.
• Hexagon Safety, Infrastructure & Geospatial: Provider of GIS-based public safety and emergency response software, including computer-aided dispatch and incident management. Comparable as the broad incumbent in geospatial PSAP technology, complementary to SREC's existing ArcGIS/Esri partnership.

Emerging players

• RapidSOS: Emergency data platform that connects smart devices, sensors, and software directly to 911 dispatchers and first responders. Comparable as an emerging player providing data enrichment to PSAPs that is increasingly expected in modern emergency communications centers like SREC.
• Mark43: Cloud-native public safety software platform for law enforcement and emergency response agencies, including CAD and records management. Comparable as an emerging player modernizing the dispatch and records systems used by PSAPs and member agencies of organizations like SREC.
• Carbyne: Cloud-native emergency communications platform enabling video, text, and rich media 911 calls for PSAPs. Comparable as an emerging player offering digital-first enhancements to traditional PSAP voice dispatch, directly relevant to SREC's digital ecosystem strategy.

Direct peers

• Greater Harris County 911 Emergency Network: Regional 911 emergency network serving Harris County, Texas, coordinating PSAP services across multiple member agencies. Comparable as a regional emergency communications authority consolidating dispatch for multiple first-responder agencies.
• Seattle/King County Emergency Communications (CENCOM): Regional PSAP serving King County, Washington, providing 911 dispatch and emergency communications coordination across fire, police, and EMS agencies. Directly comparable as a Washington State regional PSAP with multi-agency dispatch responsibility.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/srec911

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spokane Regional Emergency Communications