Tailored Services

What Tailored Services does

Tailored Services is a privately held, locally owned cleaning services company headquartered in Mackay Harbour, Queensland, Australia, operating since 2017. The company provides a portfolio of four core cleaning services — high pressure cleaning, commercial cleaning, carpet and upholstery cleaning, and tile and grout restoration — supplemented by an add-on offering of cleaning products and consumables. Its customer base is split between residential homeowners and small-to-mid commercial clients across the Mackay region, including Sarina, Walkerston, Rural View, Proserpine, and Cannonvale. Named customer testimonials include a school (Neville Lomas), an automotive/workshop client (Stacey Hunt), an office (Tahnee Khalu), and a residential client (Megs Stebbeings), reflecting a distributed SMB-customer mix rather than enterprise concentration.

The business operates a quote-based, services-led model with both one-off cleans and ongoing maintenance work. Pricing is bespoke per client, with no published tiers or online booking, and customer acquisition flows through the company website, Facebook, Localsearch, Google Business Profile, and a primary phone channel (07 4863 4771). The company is led by Director Haley Crofts (15+ years cleaning operations experience, including mine site and prior Mackay cleaning firm management) and Operations Manager Jason Crofts (13 years hospitality, 8 years as a qualified mechanical fitter in mining/manufacturing), suggesting a family-owned or closely-held operator structure. The company holds Blue Card, full insurance, and unspecified certifications, and engages Blitzin Books for bookkeeping support. With only 5 employees, no subsidiaries, no franchise model, and no external funding, Tailored Services is a small-scale regional services operator with no disclosed platform, software, or AI/ML technology layer — its underlying technology is commercial-grade cleaning equipment and trained manual labor.

Name

Tailored Services

Legal name

Tailored Services

Website

https://tailoredservices.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Tailored Services is a family-owned cleaning company in Mackay, Queensland, providing commercial cleaning, pressure washing, carpet and upholstery cleaning, and tile and grout restoration to residential and SMB clients across the Mackay region since 2017.

Ownership category

akta.pro rank

Headquarters

HQ city

Mackay Harbour

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales

Revenue model

1. Professional Cleaning Services: Revenue generated from providing cleaning services to residential homes, commercial businesses, and rental properties. Services include commercial cleaning, pressure washing, carpet and upholstery cleaning, and tile and grout restoration. The company offers both one-off cleans and ongoing maintenance contracts, creating a mix of transactional and recurring revenue streams.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Tailored Services is a locally owned cleaning services company in Mackay, Queensland, providing professional cleaning for residential homes, commercial businesses, and rental properties. Core services include high pressure cleaning, commercial cleaning, carpet and upholstery cleaning, and tile and grout restoration. The company delivers on-site cleaning using its own trained staff and commercial-grade equipment, serving the Mackay region and surrounding towns.

Product overview

Tailored Services is a locally owned cleaning services company based in Mackay, Queensland, operating since 2017. The company offers a unified suite of professional cleaning services structured around four core offerings: High Pressure Cleaning for outdoor surfaces, Commercial Cleaning for workplaces, Carpet and Upholstery Cleaning for interiors, and Tile and Grout Cleaning for tiled surfaces. These services are complemented by a cleaning products and consumables supply offering. The portfolio is designed for flexibility, allowing residential and commercial clients to combine services for whole-property cleaning solutions across Mackay and surrounding areas including Sarina, Walkerston, Rural View, Proserpine and Cannonvale.

Differentiator

Problem solved

Functional benefit

Products and services

• High Pressure Cleaning Professional pressure washing that removes built-up grime, stains and mould from outdoor surfaces including driveways, walls, pathways and exteriors, using commercial-grade equipment without harsh chemicals or costly resurfacing. Targeted at homeowners and commercial property managers in the Mackay region.
• Commercial Cleaning Flexible workplace cleaning tailored to client schedules for offices, retail spaces, warehouses and industrial sites, including dusting, vacuuming, mopping, sanitising surfaces and maintaining kitchens, bathrooms and floors. Targeted at local businesses and commercial property managers.
• Carpet and Upholstery Cleaning Deep cleaning of carpets and upholstered furniture that removes dirt, allergens, odours and stains using professional techniques that protect fabric integrity and extend furnishing lifespan. Targeted at residential homeowners and commercial clients with soft furnishings.
• Tile and Grout Cleaning Expert tile and grout restoration that targets grime and bacteria in high-traffic tiled areas, removing embedded dirt, mould and discolouration from grout lines and tile surfaces to restore a cleaner, more hygienic finish in kitchens, bathrooms and hallways. Targeted at residential and commercial property owners.
• Cleaning Products and Consumables Supply Supply of essential cleaning products and consumables to keep residential and commercial spaces stocked and sanitised. Offered as a supplementary line alongside the company's core cleaning services.

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Blitzin BooksminorOthersBlitzin Books provides bookkeeping services to Tailored Services. Located in Mackay, they offer cashflow management, budgets, and detailed management reports to support the business's financial operations.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• Cleano: Australian on-demand cleaning platform with app-based booking and vetted cleaners. Comparable end-customer offering but differentiated by tech-enabled booking and gig-economy labor model that Tailored Services lacks.
• BlueHearts Cleaning: Smaller Australian cleaning services operator serving regional and suburban markets. Comparable in scale, geographic focus, and service mix (general residential and commercial cleaning) to Tailored Services as a similarly sized regional peer.

Regional players

• BriteWorks: Regional Australian commercial cleaning operator serving Queensland businesses. Comparable in geographic focus on Queensland and commercial cleaning customer segment, though operating from a different regional base.

Direct peers

• Absolute Domestics: Australian franchise network providing domestic and commercial cleaning services. Comparable service mix (residential + commercial cleaning) and franchise-based regional distribution model similar to how Tailored Services operates locally in Mackay.
• Jim's Cleaning: Australia's largest cleaning services franchise network offering residential and commercial cleaning across regional and metro areas, including Queensland. Directly comparable to Tailored Services in core service offerings but with national brand, franchise scale, and centralized marketing.
• Fantastic Services: Australian cleaning and home services provider offering regular domestic, end-of-lease, and commercial cleaning with online booking. Comparable to Tailored Services in residential and commercial cleaning scope but operates at larger scale with tech-enabled booking.
• Chem-Dry: Franchise network specializing in carpet and upholstery cleaning using proprietary low-moisture processes. Comparable to Tailored Services' carpet and upholstery cleaning offering but with brand recognition and specialized chemistry IP.
• Molly Maid: Australia-wide residential cleaning franchise focused on recurring maid services. Comparable residential cleaning customer segment and recurring contract model to Tailored Services' residential maintenance offering.

Broad incumbents

• ServiceMaster Clean: International franchise brand with Australian operations offering commercial cleaning, carpet cleaning, and disaster restoration. Comparable in commercial and carpet cleaning scope, with broader national reach and standardized processes.
• Spotless Group: Large ASX-listed (later privatized) facility services and cleaning provider serving commercial, industrial, and government clients across Australia and NZ. Provides a relevant incumbent benchmark for what scaled commercial cleaning operations look like in the Australian market.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/tailoredservicesmackay
• LinkedInlinkedin.com/company/tailored-services

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tailored Services