What Télé Secrétariat does

Télé Secrétariat is a Belgian tele-secretariat and outsourced administrative services provider based in Liège (Quai Banning 6), operated under iKanbi Belgium SA (company number BE 0445.248.212) as part of the iKanbi group, a Belgian contact center specialist. Founded approximately 1994, the company has accumulated over 32 years of experience serving healthcare professionals (general practitioners, specialists, dentists, paramedical practitioners), liberal professions (lawyers, accountants, consultants), and businesses/SMEs with outsourced telephone reception, call management, and back-office administrative support.

The company's core product portfolio comprises four integrated service lines: Télésecrétariat Médical (medical telephone answering, appointment scheduling, emergency call handling), Télésecrétariat Entreprises (business telephone reception and outbound campaigns), Agenda en Ligne (a 24/7 online appointment scheduling platform powered by the Ubiclic system developed by Ubicentrex, with ISO 27001 certification, automated SMS/email reminders, multi-user calendar sharing, and waitlist management), and Support Administratif (remote back-office services including email management, payment follow-ups, document processing, data entry, and HR administration). The technology stack is augmented by integrations with major medical software platforms including Mobminder, Mediportal, Progenda, Doctena, MyConsultation, OmniPro, and Doctor Anytime, plus Microsoft Outlook calendar synchronization.

Télé Secrétariat operates on a quote-based subscription model with monthly billing, customized to each client's service scope and volume. Distribution is conducted through direct phone-based sales, an online booking system for consultations, a website contact form, and a dedicated client portal (Espace Clients). The go-to-market is sales-led, targeting B2B decision-makers in the Belgian Wallonia region, with sales positioning strengthened by alignment with the Walloon government's IMPULSEO II and III subsidy programs that subsidize tele-secretariat costs for general practitioners. The company employs approximately 6 staff, offers multilingual support (French required, Dutch and English as assets), and emphasizes a "human-sized" personalized service positioning with continuous training programs and career development paths for agents.

Name

Télé Secrétariat

Legal name

iKanbi Belgium SA

Website

https://telesecretariat.be

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Télé Secrétariat is a Belgian tele-secretariat provider based in Liège, offering outsourced telephone answering, appointment scheduling via the Ubiclic platform, and back-office administrative support to healthcare professionals, liberal professions, and businesses in Wallonia.

Ownership category

akta.pro rank

Headquarters

HQ city

Liège

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Tele-secretariat Services (Medical & Business): Recurring subscription-based services providing telephone answering, call management, appointment scheduling, and administrative support for healthcare professionals, liberal professions, and businesses. Services are customized per client and priced according to scope of work and usage volume.
2. Administrative Support Services: Back-office administrative support including email management, unpaid invoice follow-ups, document processing, data entry, filing, and HR administrative assistance provided on an ongoing or ad-hoc basis.
3. Outbound Campaign Services: Outbound calling campaigns for lead qualification, prospection, payment reminders, customer satisfaction surveys, appointment setting, and client retention services.
4. Online Agenda Platform (Ubiclic): Online appointment scheduling platform enabling 24/7 patient/client booking with automated reminders, integrated as part of the tele-secretariat service package.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Télé Secrétariat provides outsourced telephone answering, appointment scheduling, and back-office administrative services primarily for healthcare professionals (doctors, dentists, paramedics), liberal professions, and SMEs/enterprises in Belgium. Its core portfolio spans four integrated services: medical tele-secretariat (call management, emergency handling, appointment coordination), business tele-secretariat (reception, outbound campaigns), an online agenda platform (Ubiclic) for 24/7 booking with automated reminders, and remote administrative support (email management, document handling, payment follow-ups).

Product overview

Télé Secrétariat offers a unified suite of outsourced secretarial services for healthcare professionals, liberal professionals, and businesses. The core portfolio comprises four integrated services: (1) Télésecrétariat Médical for medical telephone answering and appointment management, (2) Télésecrétariat Entreprises for business telephone reception and administrative support, (3) Agenda en Ligne powered by Ubiclic for online appointment scheduling, and (4) Support Administratif for remote back-office tasks. The services are designed to work together, allowing clients to delegate call management, appointment coordination, and administrative tasks to create a seamless external secretarial extension.

Differentiator

Problem solved

Functional benefit

Products and services

• Télésecrétariat Médical Outsourced medical telephone answering, appointment scheduling, emergency call handling, and absence management for healthcare professionals including doctors, dentists, and paramedical practitioners.
• Télésecrétariat Entreprises Outsourced business telephone answering, call management, personalized reception, administrative task handling, and outbound campaign management for companies of all sizes.
• Agenda en Ligne Online appointment scheduling platform powered by Ubiclic enabling 24/7 booking, automated SMS/email reminders, multi-user calendar sharing, waitlist management, and team collaboration features.
• Support Administratif Remote administrative back-office support covering email management, payment follow-ups, document handling, data entry, database management, and postal services.

Quantifiable outcome

• Reduced appointment no-shows through automated SMS/email reminders and proactive confirmation calls
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• iKanbi Belgium SAcoreStrategic or Co-development PartnerTélé Secrétariat is operated by iKanbi Belgium SA (company number BE 0445.248.212), a Belgian company headquartered at Quai Banning 6, 4000 Liège. As part of the iKanbi group, Télé Secrétariat benefits from access to omnichannel contact center resources, technical infrastructure, and shared operational capabilities. The group specializes in managing omnichannel customer interactions across phone, email, and other communication channels.
• Ubicentrex (Ubiclic Platform)coreTechnology or IntegrationUbicentrex provides the Ubiclic online appointment scheduling platform used by Télé Secrétariat for managing client appointments. The platform enables 24/7 online booking, automated reminders, and calendar integration. Ubiclic is ISO 27001 certified and serves as the core technology for the online agenda service offering.
• IMPULSEO (Walloon Government Subsidies)flagshipOthersIMPULSEO II and IMPULSEO III are Walloon government subsidy programs (AVIQQ) available to Belgian general practitioners to cover a portion of tele-secretariat service costs. These subsidies make the services more accessible to healthcare professionals in the Walloon region.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Doctolib: Dominant European healthcare appointment and patient-management platform with strong Belgian presence. Comparable as a broad incumbent that bundles online scheduling, reminders, and patient communication into a single product, gradually absorbing functionality that Télé Secrétariat currently provides as a separate service.
• Webhelp: Large global BPO and customer-experience operator (now Concentrix + Webhelp) offering multilingual reception, appointment management, and back-office services. Comparable as a broad incumbent that can underbid niche tele-secretariats on enterprise-scale contracts while offering similar phone-based services.
• Foundever (formerly Sitel Group): Global CX and BPO operator offering multilingual contact-center and back-office services. Comparable as a broad incumbent with healthcare and SME customer experience offerings that overlap with Télé Secrétariat's enterprise segment.
• Concentrix: Global customer-experience and BPO provider with extensive healthcare vertical coverage. Comparable as a broad incumbent that competes for outsourced patient-communication, appointment-scheduling, and back-office work that Télé Secrétariat currently serves in Belgium.
• Teleperformance: World's largest contact-center operator, providing outsourced customer care, sales, and back-office support across multiple languages. Comparable because it serves healthcare and SME clients with telephone-answering and scheduling workflows at significantly greater scale than Télé Secrétariat.
• Majorel (now part of IBEX): Global digital customer-experience and BPO provider with multilingual European delivery. Comparable as a broad incumbent competing for outsourced customer-service, scheduling, and back-office work targeting European healthcare and enterprise clients similar to Télé Secrétariat's segments.
• TTEC (TeleTech): Large global customer-experience and digital-services BPO with healthcare practice. Comparable because it competes in outsourced patient communication, scheduling, and customer service with the scale and technology investment that small tele-secretariats cannot match.

Emerging players

• Voiceflow: Conversational-AI platform enabling businesses to build voice and chat agents for scheduling, FAQs, and call handling without code. Comparable as an emerging substitute whose customers (often SMBs and healthcare practices) could displace traditional tele-secretariat services with self-built AI reception.

Regional players

• Doctena: Belgian-based healthcare appointment-booking marketplace integrated with Télé Secrétariat's stack. Comparable because it competes for the same GP/specialist budgets on scheduling, reminders, and patient communication, though it is a marketplace model rather than a human call-answering service.

Direct peers

• iKanbi Belgium: Parent operating company and omnichannel contact-center group that owns and runs Télé Secrétariat. Direct comparator because it provides the same underlying telephone-reception, appointment-management, and back-office capabilities across Belgium, sharing infrastructure, multilingual staffing, and ISO-grade security posture.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/T%C3%A9l%C3%A9secr%C3%A9tariat-311321985740930
• LinkedInlinkedin.com/company/t%C3%A9l%C3%A9secr%C3%A9tariat

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Télé Secrétariat