What Ubicentrex does

Ubicentrex is a privately held French software company headquartered in Strasbourg that develops and operates cloud-based VoIP telephony and call center software for the French market. Founded in 2009 and structured as a SARL with €300,000 of stated capital, the company serves call centers, medical and legal practices, enterprises, SMEs, and professional-services firms, with named customers including AXA, Nantes Métropole, and Caen la Mer. Its offering centers on a unified webRTC-based platform that consolidates call management, automatic call distribution (ACD), interactive voice response (SVI), predictive dialing, omnichannel messaging, shared calendars, integrated billing, and the Ubiclic online appointment booking and teleconsultation module, augmented by the Camélia AI conversational agent for 24/7 call handling and transcription.

The platform is delivered as cloud-hosted SaaS accessible from any browser or via iOS and Android mobile applications, with no on-premises hardware required. Hosting is distributed across three HDS-certified French data centers (Equinix PA2 in Aubervilliers, Equinix PA5 in Saint-Denis, and nLigthen SXB1 in Illkirch-Graffenstaden), which underpins the company's "100% French" positioning and enables compliance for healthcare and other sensitive-data workloads under GDPR and French health data regulations.

Go-to-market is sales-led through direct contact with the commercial team, with custom quotes rather than publicly listed pricing. Revenue derives from recurring subscription licensing of the core software and optional mobile application, plus a transaction-fee component from the integrated billing module that supports per-call, per-minute, flat-rate, and tiered pricing. Marketing relies on a French-language blog, SEO, YouTube product demonstrations, customer testimonials, and selective industry event participation, including GITEX Africa Marrakech 2026 where the company is exploring African market expansion in cooperation with Orange Maroc.

Name

Ubicentrex

Legal name

Ubicentrex

Website

https://ubicentrex.fr

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Ubicentrex is a French SaaS company providing cloud-based VoIP telephony, call center software, and the Ubiclic online booking platform for call centers, medical and legal practices, and SMEs across France, augmented by its Camélia AI conversational agent.

Ownership category

akta.pro rank

Product category

Cloud Call Center Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

Keywords

• Cloud call center software
• VoIP telephony solutions
• AI virtual assistant
• Online appointment booking
• Predictive dialer software

Headquarters

HQ city

Strasbourg

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software License/Subscription: Ubicentrex operates as a SaaS (Software as a Service) provider offering subscription-based licenses for their telephony and call center software. Customers contact commercial team for customized quotes based on their needs. The solution is described as requiring a 'license Ubicentrex' activation.
2. Optional Mobile Application: The Ubicentrex mobile application is described as a paid optional service in addition to the core software license.
3. Integrated Billing Module: Built-in invoicing module allows businesses to bill clients directly through the platform, charging per call, per minute, flat-rate, or tiered pricing models.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Ubicentrex develops and sells a unified cloud-based SaaS platform that combines IP telephony, call center management, omnichannel messaging, AI-powered virtual assistance, and online appointment booking for French businesses. Its core offering is the 'Logiciel de télésecrétariat' — a webRTC-based software that centralizes inbound/outbound calls, provides ACD, IVR/SVI, predictive dialing, real-time supervision, statistics, and integrated billing. The platform is augmented by the AI conversational agent Camélia, the Ubiclic online booking platform, IP telephony services, telemarketing software, web development, and network services.

Product overview

Ubicentrex offers a unified all-in-one cloud-based software and IP telephony platform for call centers and telephone reception services, based in Strasbourg, France. The core product is the Ubicentrex software (logiciel de télésecrétariat), which serves as the central platform combining call management, statistics, and billing. This core is augmented by the AI-powered Agent Conversationnel IA (Camélia) for intelligent call handling, and Ubiclic for online appointment scheduling with teleconsultation capabilities. Additional specialized modules include dedicated software for telemarketing/prospecting, IP telephony services, network services, and web development. Key features include shared calendars, automated waiting lists, omnichannel messaging, call scripts, email campaigns, predictive dialing, IVR/SVI, ACD routing, and mobile applications for iOS and Android. The platform is designed for call centers, businesses, medical practices, and legal firms, operating entirely through web browsers using webRTC technology.

Differentiator

Problem solved

Functional benefit

Brands

• Ubiclic: Online appointment scheduling platform and telemedicine solution for professionals

Products and services

• Ubicentrex (Logiciel de télésecrétariat) Cloud-based software and IP telephony solution for call centers and telephone reception services. Centralizes calls, customer assistance, statistics, billing, omnichannel messaging, and team supervision for French SMBs and mid-market call centers.
• Agent Conversationnel IA (Camélia) AI-powered virtual secretary that handles incoming calls around the clock, takes appointments automatically, transcribes calls to text, and manages unlimited simultaneous calls without waiting queues. Built for any Ubicentrex customer needing 24/7 call handling.
• Ubiclic (Rendez-vous en ligne) Online appointment scheduling platform for professionals featuring shared calendars, teleconsultation capabilities, secure document storage, and web page profiles, integrated with Ubicentrex telephony. Targets doctors, lawyers, and professional practices.
• Logiciel pour prospection téléphonique Telemarketing software module featuring intelligent predictive dialing, call scripts, email/SMS campaigns, click-to-call, CTI screen pop, black/white lists, real-time supervision, and campaign reporting for outbound sales teams and call centers.
• Téléphonie IP IP telephony service enabling users to make and receive calls from their computer with a single click, providing mobility for office, remote, or travel locations without dedicated hardware.
• Service de développement web Custom web development services offered by Ubicentrex for bespoke web solutions accompanying their telephony and call center products.
• Réseaux Network services including technical setup and support for network infrastructure accompanying Ubicentrex telephony and call center deployments.

Quantifiable outcome

• Automatic call distribution reduces wait times and improves first-call resolution
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature8 records

Partnerships

Three partnerships are on record, tiered strategic and core.

• Orange MarocstrategicTechnology or Integration · 1 April 2026Strategic interconnection discussions initiated at GITEX Africa Marrakech 2026 focused on strengthening quality, continuity, and performance of professional communications. Represents potential expansion into African telecommunications infrastructure.
• EquinixcoreTechnology or IntegrationEquinix provides data center hosting services for Ubicentrex's cloud infrastructure through two facilities: PA2 in Aubervilliers and PA5 in Saint-Denis. Both locations hold HDS (Hébergement de Données de Santé) certification required for healthcare data compliance.
• nLigthen SXB1coreTechnology or IntegrationnLigthen SXB1 data center located in Illkirch-Graffenstaden (Strasbourg area) provides local server redundancy and hosting services. Part of Ubicentrex's multi-site redundancy strategy for 24/7 availability.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Aircall: Paris-founded cloud-based call center and phone system vendor serving SMBs and mid-market with similar omnichannel and AI features. Direct competitor in French and European markets with comparable target customers and SaaS delivery model, though at significantly larger scale.
• Diabolocom: French cloud contact center provider offering omnichannel, AI, and telephony solutions for sales and customer service teams. Highly comparable in geographic focus, vertical mix (including healthcare and insurance), and mid-market positioning, with stronger recent funding and headcount.
• Vocalcom (Odigo): Long-established French contact center vendor (now Odigo) providing cloud and on-premise telephony, ACD, and omnichannel routing for enterprise call centers. Comparable in regulated verticals and feature scope, though serving larger enterprise clients.
• 3CX: Software-based PBX and contact center solution offering cloud and on-premise deployment with webRTC softphone, IVR, and call center features. Comparable product architecture and SMB target market, though global rather than France-specialized.
• Wildix: European cloud PBX and UCaaS vendor with webRTC-based softphone, call center features, and channel-driven distribution. Comparable in SMB/mid-market focus and feature breadth, with broader European geographic coverage.

Broad incumbents

• RingCentral: Global UCaaS and contact center leader with cloud PBX, omnichannel, and AI features for businesses of all sizes. Highly comparable feature set but operates at massive scale with enterprise and multinational customers.
• Genesys: Global cloud contact center and CX platform with deep call routing, ACD, and AI capabilities. Comparable in call center functionality but targets large enterprise and multinational deployments.
• Microsoft Teams Phone: Hyperscaler UCaaS offering bundled with Microsoft 365, increasingly displacing standalone cloud PBX vendors in mid-market and enterprise. Represents the structural competitive threat of platform consolidation Ubicentrex faces.

Regional players

• NFON: European cloud PBX provider focused on DACH and broader European SMB/mid-market telephony. Comparable product category and channel-driven SaaS model, though primarily serving German-speaking rather than French markets.

Emerging players

• Doctolib: Dominant French online appointment booking and teleconsultation platform competing directly with Ubiclic. Not a telephony provider but represents the primary bundled alternative for medical practices Ubicentrex targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC...
• Xx.com/ubicentrex

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ubicentrex