Tempo

What Tempo does

Tempo (legal name: USS Soluções Gerenciadas S.A.) is a Brazilian managed-services platform founded in 2000 and headquartered in Barueri, São Paulo. The company organizes its offering into two integrated service categories delivered to enterprise clients: Assistance — covering mobility (towing, tire changes, locksmith-like roadside services), day-to-day residential and commercial services (plumbing, electrical, cleaning), and family & wellbeing services (funeral, telemedicine, pet care) — and Convenience, operated under the MMS – Muito Mais Serviços sub-brand (furniture assembly, installation, repair, and conservation). Tempo serves major Brazilian insurance companies, automotive manufacturers, banks, financial institutions, and retailers through B2B and B2B2C channels, with named anchor clients including Zurich Brasil Seguros and Caixa Assistência.

The company runs a proprietary in-house technology platform that orchestrates a network of thousands of certified partner providers across Brazil, which Tempo describes as the only operator with capacity to deliver nationwide coverage. The platform integrates with market-leading third-party solutions, and the company is LGPD-compliant with a formal DPO function; no APIs, SDKs, or developer-facing surfaces are disclosed. Service delivery is governed through certified partners operating under Tempo's quality and compliance standards.

Tempo monetizes through managed-services contracts with enterprise clients on a multi-year basis, with pricing negotiated bilaterally rather than through public pricing. Its go-to-market is sales-led, anchored in long-term enterprise relationships where Tempo's services are embedded — often under the client's own brand — within insurance products, vehicle warranties, banking offerings, and retail purchases. The MMS sub-brand extends the same provider network into the consumer-facing furniture and home services market, where Tempo positions itself as the largest national operator.

Name

Tempo

Legal name

USS Soluções Gerenciadas S.A.

Website

https://tempo.com.vc

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Tempo is a Brazilian managed-services platform providing Assistance (mobility, residential, family/wellbeing) and Convenience (MMS, furniture assembly, installation, repair) services through a nationwide certified-partner network, serving major insurers, automakers, banks, and retailers via B2B and B2B2C channels.

Ownership category

akta.pro rank

Product category

Managed Assistance and Convenience Services

NAICS

Support Activities for Transportation (488), Local Messengers and Local Delivery (4922)

SIC

Services-Facilities Support Management Services (8744), Transportation Services (4700)

akta.pro primary industry

Vehicle Services On‑Demand Platforms (Car Wash, Maintenance, Roadside) (BPAMAHAL)

akta.pro secondary industries

Transportation & Driver Coordination (Personal) (HSACAIAH), Same-Day & Last-Minute Local Moving (HSAKAAAG), Courier, Pickup & Delivery (Non-commercial) (HSACAIAD)

Keywords

• Assistance services
• Convenience services
• Roadside assistance
• Home installation services
• Insurance assistance

Headquarters

HQ city

Barueri

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Assistance Services: Tempo provides assistance services in mobility, daily life, and family & wellbeing segments to insurance companies, automotive manufacturers, banks, and retailers. Revenue is generated through service contracts with enterprise clients who embed these services in their products.
2. Convenience Services (MMS): Convenience segment offered through MMS (Muito Mais Serviços) brand, providing furniture assembly/disassembly, installations, repairs, and maintenance services. Services are delivered through a network of qualified partners across Brazil.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Tempo provides assistance services (mobility, day-to-day residential/commercial needs, and family & well-being) and convenience services (furniture assembly, installation, repair, and maintenance delivered through its MMS brand) on a managed basis to enterprise clients in Brazil. Services are delivered through B2B and B2B2C channels via an in-house technology platform connected to a nationwide network of qualified service partners, and are embedded by insurance companies, automotive manufacturers, banks, financial institutions, and retailers into their own product offerings.

Product overview

Tempo is a comprehensive services platform operating primarily in the Brazilian market through two main business segments: Assistance and Convenience. The Assistance segment covers mobility services (towing, tire changes, locksmith, car rental), day-to-day residential/commercial services (plumbing, electrical, cleaning), and family well-being services (funeral, telemedicine, pet care). The Convenience segment is led by the MMS – Muito Mais Serviços sub-brand, which specializes in furniture assembly/disassembly, installations, repairs, and conservation services. MMS is positioned as the largest player in its segment nationally. The company operates through B2B and B2B2C channels, serving major insurers, vehicle manufacturers, banks, financial institutions, and retailers. Tempo's services are delivered through an in-house developed platform connected with qualified partner networks.

Differentiator

Problem solved

Functional benefit

Brands

• MMS – Muito Mais Serviços: Convenience business unit offering furniture assembly and dismantling, installation, repair and maintenance services. Described as the largest player in this market segment with nationwide service capability.

Products and services

• Mobilidade (Mobility) Emergency mobility assistance services including tow truck, tire change, locksmith, alternative transportation, hotel accommodation, car rental, medical transport, and vehicle recovery services for automobiles, motorcycles, vans, buses, trucks, and bicycles. Designed for insurance companies, automotive manufacturers, banks, and retailers that embed these services in their products.
• Dia a Dia (Day-to-Day) Residential and commercial services including general maintenance, plumbing, electrical work, glass repair, house cleaning, security, pest control, babysitting, pet sitting, and home organization services. Delivered as part of Tempo's assistance portfolio to enterprise clients and their end customers.
• Família e Bem-Estar (Family and Well-being) Family care services including funeral assistance, psychosocial support, telemedicine, maternity support, pet assistance, nutritional guidance, medical check-ups, school assistance, and financial consultation services. Offered to enterprise clients in insurance and financial services for embedding in their product portfolios.
• Monta (Assembly) Furniture assembly and disassembly services including reassembly, guarantee services, and technical assistance, delivered through the MMS (Muito Mais Serviços) convenience brand. Sold to retailers and distributed through B2B2C channels.
• Instala (Installation) Equipment and furniture installation services including air conditioning, ceiling fans, TVs, home theater systems, washing machines, dryers, dishwashers, ovens, cooktops, hoods, refrigerators, electronic locks, and beds and mattresses. Delivered through the MMS convenience brand to retail partners and their customers.
• Repara (Repair) Equipment and furniture repair services including appliance repair, electronics repair, flexible hose replacement, and upholstery and mattress inspection. Delivered through the MMS convenience brand to retail partners and their customers.
• Conserva (Conservation) Maintenance and conservation services including air conditioning cleaning, upholstery cleaning, waterproofing of upholstery and mattresses, and solar panel cleaning. Delivered through the MMS convenience brand.
• MMS – Muito Mais Serviços Tempo's convenience services sub-brand offering furniture assembly and disassembly, installation, repair, and conservation services. The largest player in this market segment in Brazil and the only service provider with national coverage capability. Marketed primarily to retailers and B2B2C distribution partners.

Quantifiable outcome

• National service coverage across entire Brazilian territory
• +1 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• Zurich Brasil Seguros S/AcoreStrategic or Co-development PartnerZurich Brasil is a major insurance company and key customer of Tempo's assistance services. Tempo provides excellence in operational claims handling with technology-driven customer service for vehicle and other assistance services.
• Caixa AssistênciacoreStrategic or Co-development PartnerCaixa Assistência has a dual relationship with Tempo: (1) As shareholder - Tempo made strategic investments enabling creation of Caixa Assistência; (2) As supplier - Tempo provides assistance services through a highly capillary network nationwide with advanced technology and quality service delivery. This is a core strategic partnership involving both capital and operational collaboration.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• SulAmérica Seguros: Major Brazilian insurer/health plan operator bundling assistance services into policies. Comparable to Tempo as a buyer of assistance capacity and as a provider through affiliated service operations.
• Porto Seguro Assistência: Brazilian insurance conglomerate offering its own assistance services (roadside, home, claims) as part of broader insurance products. Competes with Tempo on enterprise auto-insurance assistance and overlaps on mobility and home service categories.
• Mapfre Assistência: Brazilian insurance and assistance subsidiary of Mapfre offering roadside, home, and travel assistance through a partner network. Direct overlap with Tempo's core mobility and day-to-day service categories.
• Icatu Seguros: Large Brazilian insurance group offering life, pension, and capitalization products, with bundled assistance services. Comparable to Tempo as an enterprise client in insurance distribution and as a partial overlap provider.
• Tokio Marine Assistência: Brazilian arm of Tokio Marine offering auto, residential, and life insurance with embedded assistance services. Comparable to Tempo as both a competitor and a customer in roadside/home assistance distribution.
• Allianz Assistance (Allianz Care): Global insurance and assistance arm of Allianz offering roadside, travel, home, and concierge services in Brazil and Latin America. Overlaps with Tempo's mobility and family-wellbeing service bundles for insurance clients.

Direct peers

• Frontdoor: US-listed home warranty and on-demand home services company (parent of American Home Shield) operating a managed contractor network for repairs and installations. Direct comparison to Tempo's MMS convenience (assembly/install/repair) and day-to-day categories.
• HomeServe: Public home-services and warranty platform offering plumbing, electrical, and appliance repair through a managed network of contractors, often embedded in utility and insurance products. Direct comparison to Tempo's day-to-day residential and MMS repair services.
• Europ Assistance: Global assistance services company operating in Brazil, offering roadside, travel, home, and concierge assistance to insurance and enterprise clients. Directly comparable to Tempo's mobility, day-to-day, and family-wellbeing service bundles.
• Handy: On-demand home services platform for cleaning, furniture assembly, installations, and handyman work, sold both directly and through B2B partnerships. Comparable to Tempo's MMS furniture assembly and Instala/Repara/Conserva modules.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@Tempo.com.vc.
• Facebookfacebook.com/fanpagetempo.com.vc
• LinkedInlinkedin.com/company/tempo.com.vc
• Instagraminstagram.com/tempo.com.vc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tempo