TOTAL CASE MANAGEMENT LIMITED
Total Case Management Limited is a Frodsham-based, founder-owned clinical case management firm providing rehabilitation, care coordination, and litigation support for children and adults with complex needs and acquired brain injury across the North West of England.
- Company typePrivate
- Founded2008
- HeadquartersFrodsham, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What TOTAL CASE MANAGEMENT LIMITED does
Total Case Management Limited (TCM) is a privately held, founder-owned professional services firm based in Frodsham, Cheshire, established in 2008 by Heather Lodge, a former NHS Occupational Therapist and Brain Injury Co-ordinator. The company provides clinical case management services to children, young people, and adults with complex needs and/or acquired brain injury across the North West of England, including Cheshire, Lancashire, North Wales, Wirral, Liverpool, and Manchester. Its service portfolio covers initial assessment, individualised case management and care plans, support planning and risk assessment, SMART goal setting within rehabilitation programmes, multi-disciplinary team liaison across NHS, social services and private providers, rehabilitation monitoring, support worker recruitment and supervision, litigation support, family support and education, and brain injury education. There is no proprietary technology platform; service delivery is entirely clinician-led through a team of registered health professionals.
The company operates with a small team of five Clinical Case Managers (all registered health professionals — occupational therapists, a nurse/health visitor, and a social worker) supported by a Business Manager, Compliance Manager, Case Manager Assistant, and administrative staff, totalling approximately 12 employees. All clinicians are registered with the Health and Care Professions Council (HCPC) and the British Association of Brain Injury Case Managers (BABICM), and TCM is itself registered with the Care Quality Commission (CQC). The business model is professional services revenue, billed on multi-year contractual engagements, with referral-based client acquisition sourced from solicitors (notably personal injury / brain injury litigation), NHS and social services, family members, advocates, and deputies. Pricing is not publicly disclosed and is provided to referrers upon referral initiation.
Operationally, TCM is bootstrapped with no disclosed funding rounds, external investment, or M&A activity. Its go-to-market is sales-led and referral-driven, supported by a basic website and LinkedIn presence, with no documented paid marketing, content programme, or event activity. Geographic scope is explicitly regional (North West England), and the company's value proposition rests on the clinical credentials of its staff, BABICM/CQC/IRCM affiliations, and a "personal touch" positioning. Technology adoption is limited to standard website analytics (Google Analytics) and a vacancies/careers page.
TOTAL CASE MANAGEMENT LIMITED firmographics
Firmographics- Name
- TOTAL CASE MANAGEMENT LIMITED
- Legal name
- Total Case Management Limited
- Website
- https://totalcm.org.uk
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Total Case Management Limited is a Frodsham-based, founder-owned clinical case management firm providing rehabilitation, care coordination, and litigation support for children and adults with complex needs and acquired brain injury across the North West of England.
- Ownership category
- akta.pro rank
TOTAL CASE MANAGEMENT LIMITED industry classification
Industry- Product category
- Healthcare case management services
- NAICS
- Individual and Family Services (6241)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Behavioral Health Care Management & Case Management (HLAEAHAE)
- akta.pro secondary industry
- Home Health Clinical Care Coordination & Case Management (HSABACAO)
Keywords
Where TOTAL CASE MANAGEMENT LIMITED is headquartered
LocationHeadquarters
- HQ city
- Frodsham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
TOTAL CASE MANAGEMENT LIMITED business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Case Management Services: Professional case management services for individuals with complex needs and brain injury. Services include assessment, care planning, rehabilitation coordination, support worker recruitment/management, and family support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Referral-based professional services |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels2 records
TOTAL CASE MANAGEMENT LIMITED product offering
Product offeringCore offering
Total Case Management provides professional case management services for children, young people and adults with complex clinical needs and/or acquired brain injury. Services span initial assessment, individualised case management and care plans, rehabilitation programme design with SMART goal setting, multi-disciplinary team liaison across NHS, social services and private providers, recruitment and supervision of support workers, monitoring and evaluation of rehabilitation, brain injury and family education, and support through litigation. All clinical case managers are registered health professionals (OTs, physiotherapists, nurses, social workers).
Product overview
Total Case Management Limited offers a single, unified case management service rather than a modular software product. The core offering is professional case management services for children, young people and adults with complex needs and/or brain injury. Services include initial assessment, individualised case management and care plans, support plans, risk assessments, SMART goal setting within rehabilitation programmes, multi-disciplinary team liaison, rehabilitation monitoring and evaluation, support worker recruitment and management, litigation support, family support and education, brain injury education, and client meeting facilitation. All clinical case managers are registered health professionals (occupational therapists, physiotherapists, nurses, social workers) registered with BABICM, HCPC, and other professional bodies.
Differentiator
Problem solved
Functional benefit
Products and services
- Professional Case Management Services (Brain Injury and Complex Needs) End-to-end professional case management for children, young people and adults with acquired brain injury or complex clinical needs across the North West of England, delivered by HCPC-registered clinical case managers (OTs, physiotherapists, nurses and social workers) registered with BABICM.
Companies that use TOTAL CASE MANAGEMENT LIMITED
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
TOTAL CASE MANAGEMENT LIMITED technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
TOTAL CASE MANAGEMENT LIMITED partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor and core.
- CMS UKminorAffiliated organization representing case management professionals in the UK.
- BABICM (British Association of Brain Injury Case Managers)coreTeam members are registered members of BABICM. Professional association for brain injury case managers.
- UKABIFminorUnited Kingdom Acquired Brain Injury Forum - affiliated organization.
- HeadwayminorBrain injury charity - affiliated organization.
- HCPC (Health and Care Professions Council)coreTeam members are registered with HCPC. Regulatory body for health and care professionals.
- BiswgminorBrain Injury Social Work Group - affiliated organization.
- Child Brain Injury TrustminorCharity supporting children and families affected by brain injury - affiliated organization.
- SIA Spinal Injuries AssociationminorCharity for spinal cord injured people - affiliated organization.
- Stroke AssociationminorCharity supporting people affected by stroke - affiliated organization.
- IRCM (Institute of Registered Case Managers)coreOfficial supporters of IRCM and their work safeguarding people who use case management services by setting and upholding standards for registered case managers.
Scale indicators1 record
Recent moves6 records
Expansion highlights3 records
TOTAL CASE MANAGEMENT LIMITED competitors and assessment
Company assessmentBroad incumbents
- Unum UK: Major UK group protection and rehabilitation insurer that operates internal case management and vocational rehabilitation services. Adjacent incumbent with overlapping clinical capabilities but serving principally insured populations rather than litigation-funded clients.
- HCML: One of the UK's largest independent case management and rehabilitation providers, offering a broad portfolio across personal injury, brain injury, and clinical case management. Larger-scale incumbent with overlapping capabilities but a wider service mix than TCM's specialist ABI focus.
Others
- BABICM (British Association of Brain Injury Case Managers): UK professional association for brain injury case managers, of which TCM's clinical staff are members. Not a commercial competitor but a closely-related ecosystem organization that sets standards and is a referral source for the sector.
Direct peers
- Harrison Associates Case Management: UK provider of clinical case management for acquired brain injury and complex needs with multidisciplinary clinical teams. Directly comparable to TCM on target population, professional credentials, and legal-sector referral channel.
- Optima Case Management: Specialist UK case management firm for clients with complex needs including brain injury, with registered health professionals delivering rehabilitation coordination. Comparable service model, customer segments (solicitors, NHS, private clients), and clinical positioning.
- Bush & Co Rehabilitation: One of the UK's largest specialist brain injury case management firms. Both organizations deliver multidisciplinary clinical case management for acquired brain injury clients, accept legal referrals from solicitors, and operate through BABICM-registered clinicians - making them directly comparable on service, customer base, and delivery model.
- Brunel Case Management: UK case management company focused on complex care needs and acquired brain injury. Overlaps with TCM on clinical case management services, multidisciplinary teams, and solicitor-driven referral channels.
- Head First (Head First ABI): UK brain injury case management provider offering clinical coordination, rehabilitation planning, and support worker management. Directly comparable to TCM on target clientele (acquired brain injury patients and litigating solicitors) and multidisciplinary team structure.
- Coastal Case Management: Specialist case management firm providing brain injury and complex needs coordination across the UK. Comparable in service offering (assessment, care planning, support worker management, litigation support) and BABICM-registered clinician composition.
- Kinch Robson Case Management: UK case management firm serving clients with acquired brain injury and complex clinical needs. Comparable on clinical service structure (registered clinicians, support worker oversight) and on brain injury litigation referral base.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights5 records
Customer concentration
TOTAL CASE MANAGEMENT LIMITED social profiles
Digital presenceTOTAL CASE MANAGEMENT LIMITED compliance and trust
Trust signalCompliance1 record
TOTAL CASE MANAGEMENT LIMITED financial estimates
Financial estimateRevenue estimate
Valuation estimate
TOTAL CASE MANAGEMENT LIMITED leadership team
Management profileNumber of profiles
Profiles8 records
TOTAL CASE MANAGEMENT LIMITED funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TOTAL CASE MANAGEMENT LIMITED M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TOTAL CASE MANAGEMENT LIMITED
What does TOTAL CASE MANAGEMENT LIMITED do?
Total Case Management provides professional case management services for children, young people and adults with complex clinical needs and/or acquired brain injury. Services span initial assessment, individualised case management and care plans, rehabilitation programme design with SMART goal setting, multi-disciplinary team liaison across NHS, social services and private providers, recruitment and supervision of support workers, monitoring and evaluation of rehabilitation, brain injury and family education, and support through litigation. All clinical case managers are registered health professionals (OTs, physiotherapists, nurses, social workers).
Is TOTAL CASE MANAGEMENT LIMITED a public or private company?
TOTAL CASE MANAGEMENT LIMITED is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TOTAL CASE MANAGEMENT LIMITED founded?
TOTAL CASE MANAGEMENT LIMITED was founded in 2008. It employs 11 to 50 people.
Where is TOTAL CASE MANAGEMENT LIMITED based?
TOTAL CASE MANAGEMENT LIMITED is headquartered in Frodsham, United Kingdom, in the Europe region.
How does TOTAL CASE MANAGEMENT LIMITED make money?
One revenue line is on record: case Management Services.
Who are TOTAL CASE MANAGEMENT LIMITED's main competitors?
Broad incumbents on record are Unum UK and HCML. BABICM (British Association of Brain Injury Case Managers) is listed as an others. Direct peers are Harrison Associates Case Management, Optima Case Management, Bush & Co Rehabilitation, Brunel Case Management, Head First (Head First ABI), Coastal Case Management and Kinch Robson Case Management.
Does TOTAL CASE MANAGEMENT LIMITED have an API?
No public API is recorded for TOTAL CASE MANAGEMENT LIMITED.
What industry is TOTAL CASE MANAGEMENT LIMITED in?
TOTAL CASE MANAGEMENT LIMITED's product category is Healthcare case management services. Its primary akta.pro industry code is HLAEAHAE, Behavioral Health Care Management & Case Management, with a secondary code of HSABACAO, Home Health Clinical Care Coordination & Case Management. Its NAICS code is 6241 and its SIC code is 8000.