Total Healthcare PHO

What Total Healthcare PHO does

Total Healthcare PHO (legally Total Healthcare Charitable Trust) is a New Zealand-registered Primary Health Organisation contracting healthcare delivery for more than 280,000 enrolled patients across Tāmaki Makaurau, Auckland. It operates through a unique single-provider structure in which Tāmaki Health acts as the management services organisation (MSO) for the Local Doctors and White Cross clinic networks, spanning 39 Auckland practices and over 25 member clinics staffed by approximately 1,000 personnel including doctors, nurses, Healthcare Technicians, mental health professionals and administrators. Nearly 80,000 Pacific patients (53,000 in Counties Manukau) and approximately 37,000 Māori patients make it South Auckland's largest Pasifika primary health provider, with about 60% of enrolled patients classified as high-needs.

The PHO's product portfolio extends beyond standard GP services into preventive and social-health programmes: molecular point-of-care Strep A testing (a New Zealand first for PHOs, deployed across five clinics from May 2025), HPV self-testing, the From the Couch obesity programme with Brown Butterbean Motivation, the Wellness Support Team for mental health, the Maternity Coordination Service (Mana 4 Mums), the Gandhi Nivas family harm prevention programme, and the Bettr virtual consultation platform servicing 48 clinics. Underlying technology is Medtech Evolution for patient management combined with Power BI heat-mapping for population-health outreach; there is no proprietary AI/ML capability.

Total Healthcare is funded primarily through government capitation from Te Whatu Ora / Ministry of Health, supplemented by programme-specific grants (NZ$500,000 for From the Couch) and partial ACC support for Gandhi Nivas. Virtual consultations are billed at NZ$10 for registered Local Doctors / White Cross patients and NZ$49 for casual users. As a charitable trust, the PHO has no shareholders and is governed by a Board with approximately 45% Māori and Pasifika representation; revenue is not publicly disclosed.

Name

Total Healthcare PHO

Legal name

Total Healthcare Charitable Trust

Website

https://totalhealthcare.org.nz

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Total Healthcare PHO is a New Zealand charitable trust Primary Health Organisation contracting healthcare delivery for over 280,000 patients in Auckland through its sole provider Tāmaki Health (Local Doctors and White Cross clinics), with a focus on Māori and Pasifika communities and integrated preventive, mental health, and family harm programmes.

Ownership category

akta.pro rank

Product category

Primary Healthcare Services

NAICS

Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care Networks, Groups & MSOs (HLAFAGAE)

akta.pro secondary industry

Cost of Care, Spend Analytics & Financial Performance Management (HLACAHAJ)

Keywords

• Primary healthcare services
• Community health programs
• Mental health support
• Family harm prevention
• Cervical screening services

Headquarters

HQ city

East Tāmaki

HQ country

New Zealand

HQ region

Oceania

Offices26 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. PHO Contract Revenue: Total Healthcare is a Primary Health Organisation that contracts the delivery of health services. The PHO receives government funding to provide primary healthcare services to enrolled patients.
2. Flexible Funding Pool: Discretionary PHO funding used to support innovative programmes such as healthcare technicians, wellness support, maternity coordination, and family harm prevention initiatives.
3. Ministry of Health Funding: Ministry of Health provides specific funding for programmes like the From the Couch partnership ($500,000 over two years) and HPV self-testing research.
4. Te Whatu Ora Funding: Funding from Health New Zealand for various health programmes and community partnerships.
5. ACC Funding: Partial ACC funding for Gandhi Nivas family harm prevention programme.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Total Healthcare PHO is a primary health organisation that contracts the delivery of affordable 24/7 primary healthcare services to more than 280,000 enrolled patients across Auckland through its sole provider organisation, Tāmaki Health, which manages Local Doctors and White Cross clinic networks. It supplements standard GP and urgent care with culturally responsive wraparound programmes including the Wellness Support Team, Maternity Coordination Service, Gandhi Nivas family harm prevention, From the Couch obesity programme, HPV self-testing, and point-of-care Strep A testing.

Product overview

Total Healthcare PHO is a primary health organisation providing a network of integrated healthcare services primarily serving Māori and Pasifika populations in South Auckland. The organisation operates through its single provider organisation Tāmaki Health, which manages Local Doctors and White Cross clinic networks. The portfolio includes core primary care services (Local Doctors, White Cross), mental health and wellbeing support (Wellness Support Team), maternity coordination (Mana 4 Mums), family harm prevention (Gandhi Nivas), and obesity management (From the Couch in partnership with BBM). Diagnostic and screening services include point-of-care Strep A testing and HPV self-testing. Virtual care is delivered through the Bettr platform. Services are designed to address health inequities through community-based, culturally responsive care.

Differentiator

Problem solved

Functional benefit

Products and services

• Local Doctors Primary care clinic network providing general practitioner services, health checks, referrals, and enrolment-based access to additional free or subsidised services for eligible patients across Auckland.
• White Cross Urgent care and after-hours clinic network providing immediate medical attention for non-life-threatening conditions across multiple Auckland locations including New Lynn, Glenfield, Lunn Ave, Northmed, St Lukes, and Ōtāhuhu.
• Wellness Support Team Comprehensive mental health and wellbeing service offering individual therapy, mindfulness courses (Aotearoa Mindfulness and Awareness/Mauri Tau me te Māramatanga), Self-Management Education programme, and Men's Group. Free to registered patients of Local Doctors, White Cross, and Bettr.
• Maternity Coordination Service (Mana 4 Mums) Support service for young Māori and Pasifika pregnant women under 22 in South Auckland, providing practical support, midwife referrals, scan bookings, and navigation through social services throughout pregnancy and early motherhood.
• Gandhi Nivas Early intervention family harm programme that removes men from family home after incidents, provides temporary housing, 24/7 counselling and behavioural change support. Operates three homes in Ōtāhuhu, Te Atatū, and Papakura. Partners include Total Healthcare PHO, ACC, and Police.
• From the Couch Programme Free 12-week lifestyle support programme offering exercise, nutrition, motivation and mental wellbeing support, including health screening and medical checks for Māori and Pasifika peoples struggling with obesity. Available at BBM gyms in South and West Auckland.
• Point-of-care Strep A Testing Molecular point-of-care strep A testing providing accurate results in 2-3 minutes rather than 48 hours, introduced to fight rheumatic fever in high-risk Māori and Pasifika populations. Available at five Local Doctors clinics (Dawson Rd, Glen Innes, Browns Rd, Ōtara, and Henderson Urgent Care).
• HPV Self-Testing Human papillomavirus (HPV) self-test for cervical cancer screening enabling women to self-collect samples using a small vaginal swab at clinic or at home as a less invasive alternative to traditional cervical smear. Targets under-screened Māori and Pasifika women.
• Bettr Virtual Consultation Platform Virtual consultation platform enabling patients to book appointments with doctors via smartphone or device, available 8am-1pm seven days a week. Prices from $10 for registered patients of Local Doctors or White Cross clinics and $49 for others.
• Oral Health Services Dental health programme ensuring children under four access dental services, with parental education on oral health.
• Prescription Subsidy Programme Subsidised prescription costs for enrolled patients to ensure access to necessary medications.
• Sexual Health Programme Sexual health service for under 25-year-olds providing treatment and education. Free to 14-25 year olds.

Quantifiable outcome

• 57.5% of Gandhi Nivas clients did not reoffend after engaging with the service (5-year study)
• +6 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Massey UniversitycoreStrategic or Co-development Partner · 1 February 2022Massey University conducts ongoing research evaluation of Total Healthcare programmes, including the From the Couch obesity intervention and Gandhi Nivas family harm prevention. Research findings have shown significant mental health improvements from the From the Couch programme and the effectiveness of Gandhi Nivas in reducing family violence reoffending rates.
• Brown Butterbean Motivation (BBM)coreStrategic or Co-development Partner · 1 December 2021Total Healthcare PHO partnered with BBM (formerly Buttabean Motivation) in December 2021 to deliver the From the Couch programme, combining exercise, nutrition, mental wellbeing support, and health screening for Māori and Pasifika peoples struggling with obesity. The Ministry of Health provided $500,000 over two years, with additional funding from Total Healthcare and Te Whatu Ora. Massey University provides independent evaluation.
• Ngāti Whātua ŌrākeiminorStrategic or Co-development Partner · 1 November 2021Ngāti Whātua Ōrākei vaccination centre in Glen Innes partnered with Auckland PHOs including Total Healthcare to offer heart health checks during COVID-19 vaccinations. This New Zealand-first pilot successfully screened 86 people in one week, with 42% being Māori and Pacific patients.
• ProCare, Comprehensive Care, Alliance Health PlusminorStrategic or Co-development Partner · 1 November 2021Other Auckland PHOs that collaborated on the heart health check pilot at COVID vaccination centres, with ProCare, Comprehensive Care and Alliance Health Plus contributing nursing time to the trial.
• Waitematā DHB, Auckland DHB, Counties Manukau HealthcoreStrategic or Co-development Partner · 1 June 2021Joint HPV self-testing research programme launched in June 2021 at Local Doctors clinics across three DHB areas. The 18-month research targeted Māori and Pacific women who are overdue for cervical screening. Total Healthcare was one of the largest PHOs involved in this collaboration aimed at reducing cervical cancer mortality through improved screening access.
• Serenity Foundation / Gandhi NivascoreStrategic or Co-development Partner · 1 January 2021Gandhi Nivas is associated with Serenity Foundation and operates three homes in Ōtāhuhu, Te Atatū, and Papakura. Total Healthcare has been a seed funder since 2014, recognizing this innovative approach to family harm prevention.
• Gandhi NivascoreStrategic or Co-development Partner · 1 January 2014Total Healthcare PHO has been a seed funder and original partner of Gandhi Nivas since its inception in 2014. Gandhi Nivas is a family harm early intervention programme that provides emergency housing, 24/7 counselling, and behavioural change support to men who have been issued a Police Safety Order. The programme has shown a 57.5% non-reoffending rate and returns $12.80 in social value for every $1 spent. Total Healthcare continues to fund this initiative from its Flexible Funding Pool.
• Tāmaki HealthcoreStrategic or Co-development PartnerTāmaki Health is the sole provider organisation for Total Healthcare PHO, acting as a management services organisation (MSO) for Local Doctors and White Cross clinics. This unique single-provider structure enables coordinated service delivery across the entire PHO network of 39+ practices serving 280,000 patients.
• Ministry of Health / Te Whatu OracoreOthersTotal Healthcare PHO receives government funding through the Ministry of Health and Te Whatu Ora (Health New Zealand) to deliver primary healthcare services. The PHO also receives specific programme funding such as $500,000 for the From the Couch programme and support for HPV self-testing research.
• Ministry for Pacific PeoplesminorStrategic or Co-development PartnerThe Ministry for Pacific Peoples co-hosted Zoom fono meetings with the Ministry of Health to provide COVID-19, MMR, and influenza vaccination information to Pacific communities in multiple languages.
• Auckland CouncilminorStrategic or Co-development PartnerAuckland Council collaborated on community health events like 'Your Health Matters' in Māngere Town Centre, supporting vaccination and health screening outreach to the community.

Scale indicators19 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Comprehensive Care PHO: Comprehensive Care is an Auckland PHO providing primary care services to high-needs populations, and collaborated with Total Healthcare and other PHOs on the COVID-19 vaccination heart health check pilot. It operates the same PHO contracting and capitation model with overlapping South and Central Auckland geographies.
• ProCare Network: ProCare is one of Auckland's largest PHOs, serving over 800,000 enrolled patients through a network of GP clinics. Like Total Healthcare, ProCare contracts primary care delivery, receives Ministry of Health/Te Whatu Ora capitation funding, and focuses on equity and population health outcomes for Auckland communities — making it the closest structural peer.
• Alliance Health Plus: Alliance Health Plus is an Auckland-based PHO serving high-needs Māori, Pacific and South Asian populations through member GP practices. It collaborates with Total Healthcare on initiatives such as the COVID-19 vaccination heart health check pilot, operates the same PHO funding model, and targets overlapping South Auckland communities.
• Auckland PHO: Auckland PHO is a charitable trust PHO contracting primary care services across central and west Auckland. It uses the same government capitation funding model as Total Healthcare and overlaps geographically in West Auckland (e.g. Henderson, New Lynn clinics) where Total Healthcare's Local Doctors and White Cross also operate.

Regional players

• WellSouth Primary Care Network: WellSouth is the PHO for Otago and Southland, contracting primary care services from member general practices. It mirrors Total Healthcare's PHO model with capitation funding and equity-focused programmes, but serves a different regional population.
• Pinnacle Midlands Health Network: Pinnacle is one of New Zealand's largest PHOs serving the Waikato, Taranaki, Tairāwhiti and Lakes regions. It shares the PHO/charitable trust contracting structure and population health focus with Total Healthcare, but operates in different regional geographies.
• Pegasus Health: Pegasus Health is a Canterbury-based PHO providing primary care services and population health programmes across the South Island. It is structurally comparable to Total Healthcare as a PHO with member GP practices, but operates in a different geographic region.

Emerging players

• National Hauora Coalition: National Hauora Coalition is a Māori-led primary care organisation coordinating kaupapa Māori health services across multiple PHOs. It is comparable to Total Healthcare in its focus on equity and Māori health outcomes, but operates as a coalition across multiple providers rather than a single-network PHO.
• Tend Health: Tend Health is a newer NZ primary care provider blending in-clinic GP services with a digital/app-based platform. It overlaps with Total Healthcare's Bettr virtual consultation strategy and primary care delivery model, but is smaller in scale and more digitally-led.

Broad incumbents

• Green Cross Health: Green Cross Health is a large NZX-listed NZ primary and community healthcare operator running medical centres, pharmacies and wellness services. It is a broader incumbent in the same primary care ecosystem as Total Healthcare, operating at national scale with diversified revenue streams.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/totalhealthcarepho
• LinkedInlinkedin.com/company/total-healthcare-pho

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Healthcare PHO