Tunstall Sverige

What Tunstall Sverige does

Tunstall Sverige, operating as Tunstall Nordic AB, is the Swedish subsidiary of UK-based Tunstall Healthcare Group (founded 1957) and provides welfare technology (välfärdsteknik) and connected-care services to Swedish municipalities and private care providers. Its core offering centers on the Lifeline Digital safety telephone, which integrates with portable Lifeline Pendant alarm buttons, AI-based fall detection (Trygghetssensor with edge image analysis), camera-based Digital Tillsyn for remote supervision, Carelock digital door locks, GPS alarms, digital medicine cabinets, and connected smoke detectors. These devices are tied together through the TES scheduling and attendance platform and the Trygghetscentral alarm center in Örebro, which handles approximately 11,000 calls per day from 84,000 monitored connections across 160 Swedish municipalities.

Revenue is generated through recurring subscriptions for alarm monitoring, TES software licensing (used by 200+ of Sweden's 290 municipalities), and hardware sales bundled into multi-year municipal contracts. Go-to-market is primarily direct enterprise field sales with named Key Account Managers, Bid Managers handling tenders, regional District Sales, and inside sales, supplemented by a public webshop and the Tunstall Connect service portal. Tunstall Nordic's broader footprint covers Sweden, Denmark, Finland, and partners in Norway and Iceland; the segment acquired EWII Telecare in Denmark in 2018 to add telemedicine capabilities. Recent strategic activity has focused on network transition (VoLTE and eUICC-based Dual SIM with Telenor IoT in 2024-2025), feature expansion (Scheduled Voice Messages in March 2026), and compliance posture (ISO 27701 certification in January 2026 across Sweden, Denmark, and Finland).

Name

Tunstall Sverige

Legal name

Tunstall Nordic AB

Website

https://tunstall.se

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

101–250 employees

Short description

Tunstall Sverige (Tunstall Nordic AB) is a Swedish welfare technology provider serving municipalities and private care providers with connected-care hardware, the TES scheduling platform, AI fall detection, and a 24/7 alarm center monitoring 84,000 connections.

Ownership category

akta.pro rank

Product category

Elder Care Welfare Technology

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Health Services (8000)

akta.pro primary industry

At-Home Medical Alert Sensors & Smart Home Safety Integrations (HSAHAHAJ)

akta.pro secondary industries

Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD), Remote Adherence Monitoring & Smart Dispenser Services (HSABALAI), System Monitoring & Dispatch Services (Fire/CO Alarm Monitoring) (HSAHAFAF)

Keywords

• Welfare technology solutions
• Connected care platforms
• Social alarm systems
• Elder care technology
• Alarm monitoring services

Headquarters

HQ city

Malmö

HQ country

Sweden

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Alarm Monitoring and Response Services: Recurring subscription-based services where Tunstall's alarm center monitors and responds to alarms 24/7. The Trygghetscentral (alarm center) receives alarms and dispatches appropriate response (home care, ambulance, relatives). Revenue is recurring based on the number of connections monitored.
2. Technology Products (Hardware): Sale of physical products including safety phones (Lifeline Digital), alarm buttons, digital door locks (Carelock), medication cabinets, GPS watches, cameras for digital supervision, and sensors. Products are sold to municipalities and care providers, typically as part of a service package.
3. Software Platform (TES): The TES platform for scheduling and attendance is offered as a software service integrated with the overall care management ecosystem. Over 200 Swedish municipalities use TES for optimizing resources in care and social services.
4. Digital Tillsyn (Remote Supervision): Remote supervision services using cameras, billed as part of the service package to municipalities. Enables care providers to monitor patients remotely, reducing the need for physical visits.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Tunstall Sverige develops, manufactures, and operates an integrated welfare technology (välfärdsteknik) ecosystem for connected elderly and chronic care in Sweden. The offering spans the Lifeline Digital safety phone and its peripheral devices (alarm buttons, AI fall sensors, GPS watches, digital locks, connected smoke detectors, medicine cabinets), the TES scheduling and attendance software platform, camera-based Digital Tillsyn (remote supervision), and 24/7 alarm response delivered through the Tunstall Trygghetscentral — Sweden's largest alarm center handling roughly 11,000 calls per day from 84,000 connections across 160 municipalities.

Product overview

Tunstall Sverige is a comprehensive welfare technology provider offering an integrated ecosystem of safety and care solutions for elderly and chronically ill individuals. The core platform is Tunstall Lifeline Digital, a scalable safety telephone that serves as the central connection point for various peripherals and sensors. This is supplemented by the portable Lifeline Pendant alarm button, Trygghetssensor for AI-based fall detection, and Digital Tillsyn for camera-based remote supervision. For security, the company offers Carelock digital door lock systems (ACE Home for ordinary housing, UZ for special housing) and connected smoke detectors. Mobile safety is addressed through GPS alarms for individuals with cognitive impairment. The TES-plattform provides scheduling and workforce management, while the 24/7 Tunstall Trygghetscentral monitors all alarms and coordinates response. Additional services include keyless home care, digital medicine cabinets, and scheduled voice messaging for cognitive support.

Differentiator

Problem solved

Functional benefit

Brands

• Tunstall Trygghetscentral: Alarm monitoring center operating 24/7, receiving approximately 11,000 calls per day from users across Swedish municipalities.
• Lifeline Digital
• Lifeline Pendant
• CareLite
• Carelock
• TES-plattform
• Tunstall Connect
• Digital Tillsyn

Products and services

• Tunstall Lifeline Digital (Trygghetstelefon) Scalable safety telephone for elderly and chronically ill users with 24/7 connection to the alarm center. Features dual SIM (eUICC), built-in WiFi and Bluetooth 5.2, scheduling, inactivity and temperature monitoring, and remote configuration.
• Lifeline Pendant (Larmknapp)

Quantifiable outcome

• 60% of alarm calls handled directly by alarm center without dispatching municipal staff
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature8 records

Partnerships

One partnership is on record.

• Telenor Connexion / Telenor IoTcoreTechnology or Integration · 19 March 2024Tunstall developed its Virtual Dual SIM technology (eUICC-based) in collaboration with Telenor Connexion (Telenor IoT). This partnership enables automatic switching to a backup SIM during network disturbances, ensuring continuous connectivity for safety phones. The collaboration created a new industry standard in welfare technology for continuous connectivity. The solution is available across the Nordic market.

Scale indicators10 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Falck: Nordic healthcare, emergency response, and ambulance services provider with operations across Sweden, Denmark, and Norway. Comparable to Tunstall's alarm monitoring and emergency response value proposition but operates in adjacent healthcare categories.
• Securitas: Global security services giant operating across the Nordics with monitored alarm offerings that overlap Tunstall's home safety and alarm monitoring capabilities, though focused on broader security rather than welfare technology specialization.
• Telia Company: Major Nordic telecom operator that has expanded into connected care and healthcare IoT services. Operates broadly in the same customer ecosystem as Tunstall and could leverage telecom-customer relationships to enter the welfare tech space.

Direct peers

• Careium: Swedish/Nordic welfare technology provider (formerly Doro Care, owned by AddLife) offering social alarms, GPS trackers, and fall detection for elderly. Most direct competitor to Tunstall in the Swedish/Nordic PERS and telecare market.
• Sensorem: Swedish company specializing in GPS safety alarms and fall detection watches for elderly, with direct-to-consumer and municipality sales. Comparable mobile GPS alarm offering to Tunstall's Mobilt GPS-larm product.
• Vivago: Finnish welfare technology company producing activity monitoring wrist devices and alarm solutions for elderly and disabled care. Comparable to Tunstall in PERS offering, AI-based wellness monitoring, and Nordic municipal customer base.
• Posifon: Swedish provider of GPS-based safety alarms and welfare technology for elderly and people with dementia. Smaller, more focused competitor to Tunstall's mobile safety alarm and digital supervision offerings.
• Verisure: Nordic and European home security provider (owned by Securitas Direct) offering monitored alarms with overlapping PERS / elderly safety products. Competes with Tunstall for both residential alarm customers and broader safety/welfare spend.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@Tunstall_healthcare/shorts
• Facebookfacebook.com/TunstallSverige
• LinkedInlinkedin.com/company/tunstallsverige
• Instagraminstagram.com/tunstallsverige

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tunstall Sverige