Uniquely
Uniquely is a privately held Irish BPO founded in 2006 that delivers outsourced field sales, omnichannel customer engagement, AI-enabled CX, and financial services consultancy to enterprise clients in telecoms, energy, banking, MedTech, EdTech, and retail across Ireland, the UK, and selectively the US.
- Company typePrivate
- Founded2006
- HeadquartersGalway, Ireland
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Uniquely does
Uniquely is a privately held Irish BPO (Business Process Outsourcing) company, founded in 2006 and headquartered in Galway, Ireland, that delivers outsourced sales and customer experience services to enterprise clients across Ireland, the UK, and selectively the US. Its core offerings span five service lines: Field Sales Outsourcing (door-to-door, retail pop-up, territory-managed field teams), Customer Engagement Outsourcing (omnichannel contact centre operations across voice, email, webchat, SMS, WhatsApp, and social messaging), AI Digital Transformation (powered by the AI Nexus Suite), Pop-Up Retail Sales, and Financial Services Consultancy. The company operates six offices across Ireland (Galway, Dundalk, Tralee) and the UK (Birmingham, with Manchester and Glasgow announced in 2025), and serves primarily Telecom, Energy & Utilities, Banking & Financial Services, MedTech, EdTech, and Retail verticals. Named enterprise clients include Vodafone Ireland, Sky Ireland, Bord Gáis Energy, Pinergy, SSE, Iberdrola, Shell, Scottish Power, Topaz, AIB, Hippo Virtual Care, and Aktiv Learning, alongside humanitarian engagements such as the Irish Red Cross.
The company combines a human-led services model (250+ field sales representatives and 300+ customer engagement agents, totalling a 500+ workforce) with proprietary technology. The AI Nexus Suite comprises AI Nexus Studio (low-code conversational AI builder), Agent Assist (live guidance and call summarisation), Agent Evaluation (automated call scoring), and Authentication (passive mobile identity verification). Supporting infrastructure includes Microsoft Dynamics 365 CRM, SharePoint, the 8x8 contact centre platform, and proprietary territory management technology. Methodologies include the SOS² (Sales Oriented Service/Service Oriented Sales) model and a five-stage Operating Model (Design, Align, Transition, Operate, Enrich). Certifications include ISO 9001, ISO 14001, ISO 27001, and Cyber Essentials, and the company has held Deloitte Best Managed Companies Platinum Standard for 10 consecutive years.
Uniquely generates revenue primarily through managed-services contracts priced on a quote basis, scoped to FTE headcount, campaign size, and contract duration, with multi-year enterprise engagements as the norm. Reported contract metrics include €54.3M+ annual revenue driven on behalf of Bord Gáis Energy and 40,000 new customer acquisitions per year for the same client. GTM is overwhelmingly direct enterprise sales via owned field teams and engagement centres rather than channel partners. The company is founder/management-owned, has not disclosed institutional funding, and reports no parent company, subsidiaries, or public-market listing. Recognitions include CCMA Contact Centre of the Year 2024, Guaranteed Irish Business of the Year 2025, and consecutive Great Place to Work certifications in Ireland and the UK.
Uniquely firmographics
Firmographics- Name
- Uniquely
- Legal name
- Uniquely
- Website
- https://uniquely.ie
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Uniquely is a privately held Irish BPO founded in 2006 that delivers outsourced field sales, omnichannel customer engagement, AI-enabled CX, and financial services consultancy to enterprise clients in telecoms, energy, banking, MedTech, EdTech, and retail across Ireland, the UK, and selectively the US.
- Ownership category
- akta.pro rank
Uniquely industry classification
Industry- Product category
- Business Process Outsourcing (BPO) and Customer Experience Services
- NAICS
- Custom Computer Programming Services (541511), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industries
- Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Account Opening, KYC/AML & Customer Due Diligence (CDD/EDD) (FSABALAA)
Keywords
Where Uniquely is headquartered
LocationHeadquarters
- HQ city
- Galway
- HQ country
- Ireland
- HQ region
- Europe
Offices6 records
Markets served
Uniquely business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Customer Engagement/Contact Centre Outsourcing: Managed services providing 24/7 multichannel customer support including inbound, outbound, omnichannel contact centre operations. Revenue generated through contracted FTE (full-time equivalent) agents and service delivery.
- Field Sales Outsourcing: Door-to-door sales, field sales teams, retail pop-up activations, and market expansion services. Revenue based on team size, performance metrics, and campaign scope.
- AI Solutions and Digital Transformation: Conversational AI, voice bots, workflow automation, and AI-powered customer service solutions. Implementation fees plus ongoing monitoring and optimisation services.
- Financial Services Consultancy: Regulatory compliance, governance, risk management, and operational transformation advisory services for financial institutions including banks, credit unions, and regulated providers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom managed services contracts |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels9 records
Uniquely product offering
Product offeringCore offering
Uniquely is an Ireland-based BPO company that provides outsourced sales and customer experience services for enterprise clients across the UK and Ireland. Its core offerings include managed field sales teams, omnichannel contact centre operations, AI-powered customer service automation via the proprietary AI Nexus Suite, pop-up retail sales activations, and regulatory and compliance advisory services for financial institutions.
Product overview
Uniquely is a multi-award winning BPO offering a portfolio of interconnected outsourcing services rather than a single unified software product. The core offerings are Field Sales Outsourcing (door-to-door and field sales teams), Customer Engagement Outsourcing (omnichannel contact centre services), AI Digital Transformation (AI-powered automation via the AI Nexus Suite), Pop Up Retail Sales, and Financial Services Consultancy. The AI Nexus Suite is the primary named technology product/module family, comprising AI Nexus Studio (conversational AI builder), AI Nexus Agent Assist (agent workspace tool), AI Nexus Agent Evaluation (call scoring), and AI Nexus Authentication (identity verification). The SOS² model (Sales Oriented Service / Service Oriented Sales) is a proprietary methodology applied across energy and other sector engagements. MedTech managed services include CRM design/build/maintenance for clients. The portfolio is delivered through engagement centres in Galway, Dundalk, and Kerry (Ireland) with UK coverage.
Differentiator
Problem solved
Functional benefit
Products and services
- Field Sales Outsourcing High-performance door-to-door and field sales support for enterprise clients across the UK and Ireland. Includes customer acquisition, cross-selling, retention, and market expansion strategies delivered through a 250+ field sales team that operates as a seamless extension of the client brand, supported by territory management technology and real-time data insights.
- Customer Engagement Outsourcing Award-winning omnichannel contact centre outsourcing delivering customer support through phone, email, webchat, SMS, WhatsApp, and social messaging. Includes end-to-end CX transformation, customer journey mapping, Voice of Customer (VoC) programmes, and lifecycle management delivered through owned engagement centres in Galway and Dundalk with 300+ agents.
- AI Digital Transformation AI-powered customer service solutions combining automation and human oversight, powered by the AI Nexus Suite including conversational AI, voice bots, workflow automation, and agent assist technology. Includes implementation, integration with client CRM and IVR systems, and ongoing monitoring and optimisation services.
- Pop-Up Retail Sales High-performance retail pop-up sales environments maximising daily revenue through strategic stand placement, data-led venue rotation, double-manned kiosks, and real-time performance transparency across shopping centres and supermarkets.
- Financial Services Consultancy Regulatory and compliance advisory services for banks, credit unions, and financial services providers. Covers Consumer Protection Code implementation, risk and compliance frameworks, governance, complaint management, credit vetting, collections, billing, compliance training, and operational transformation led by former Central Bank of Ireland and Ulster Bank compliance leadership.
- AI Nexus Suite Suite of AI call centre solutions comprising AI Nexus Studio (conversational AI builder for digital channels), AI Nexus Agent Assist (live guidance and call summarisation), AI Nexus Agent Evaluation (automated call quality scoring), and AI Nexus Authentication (passive mobile identity verification). Designed for enterprise clients to automate customer engagement across phone, email, SMS, WhatsApp, and web chat.
Quantifiable outcome
- €54.3M+ annual revenue delivery for Bord Gáis Energy partnership
- +8 more outcomes
Companies that use Uniquely
Customer profileNamed customers13 records
Segments6 records
Ideal customer profiles6 records
Uniquely technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability8 records
Feature7 records
Uniquely partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and minor.
- Vodafone IrelandcoreGold Partner status; first SME contract secured in 2011; exclusive nationwide D2D consumer market partnership since 2017. Dedicated team of 150 FTEs supporting telecom sales operations.
- Bord Gáis Energycore11+ year strategic partnership as primary national field sales partner. Delivering €54.3M+ annual revenue and 40,000 new customers yearly. Awarded CCMA Outsourced Partnership of the Year 2023.
- PinergycoreEnergy sales and customer service partnership since 2018. Implemented SOS² model leading to Trustpilot 4.7 stars and Pinergy becoming top performing Irish energy supplier. Awarded CCMA Outsourced Partnership of the Year 2022.
- Sky IrelandcoreField sales partnership from initial test phase to full nationwide campaign. Expansion from Cork to nationwide coverage with branded fleet. Retail channel performance management.
- Hippo Virtual CarecoreGlobal managed services partnership for MedTech platform. CRM design/build using MS Dynamics, SharePoint hub, IT connectivity, device fulfilment, customer care, training, and channel partner management.
- TopazcoreCredit and collections transformation partnership. AI-driven credit vetting system and unified collections strategy resulted in 40% bad debt reduction, 15-day DSO improvement, NPS from -7% to 64%.
- Irish Red CrossminorHumanitarian support partnership: Rapid mobilisation of 10 contact centre agents over one weekend to support Ukrainian refugee housing coordination. Established campaign infrastructure including IVR and 8x8 licences.
- AIBcoreFinancial services training programme partnership. Award-winning programme recognised at CCMA 2023 awards. Elizabeth Brown recognised as Industry Manager of the Year.
- Aktiv LearningminorEdTech sales partnership for US market expansion. Quick formation of sales team, notable uplift in conversion rates, exceeded targets for demos and sales conversions.
- SSEcoreEnergy sector customer care and sales partnership in consumer and SME market.
- IberdrolacoreEnergy sector partnership for customer engagement and sales operations.
- ShellcoreEnergy sector partnership for customer care and sales services.
- Scottish PowercoreEnergy sector partnership for sales and customer engagement.
- SEAIminorSEAI-accredited staff demonstrating commitment to energy efficiency and sustainability best practices.
- 8x8coreContact centre platform provider enabling 24/7 multichannel customer engagement, real-time analytics, and integrated communications.
- LIFT IrelandminorCompany-funded external training programme for employee professional development.
Scale indicators10 records
Recent moves7 records
Expansion highlights5 records
Uniquely competitors and assessment
Company assessmentDirect peers
- Ascensos: UK-headquartered customer contact centre and CX outsourcing provider with similar scale to Uniquely, serving retail, utilities, and financial services — the closest direct peer by size and geography.
- Foundever: Global CX and BPO provider (formerly Sitel Group) offering omnichannel customer engagement, sales, and digital services across energy, financial services, and telecom verticals — closely comparable operating model to Uniquely's contact centre and sales outsourcing business.
- Conduent: Global BPO delivering CX, transaction processing, and digital services to government, financial services, and commercial clients — comparable business process outsourcing model with similar AI/digital transformation positioning.
- Firstsource Solutions: Global BPO with strong UK and Ireland presence providing customer experience, sales, and collections services to banking, telecom, and energy clients — comparable vertical mix and omnichannel delivery model.
- Concentrix: Global CX/BPO leader serving telecom, energy, financial services, and technology clients with omnichannel customer engagement and digital transformation services — operates at much larger scale but with directly overlapping service offerings and verticals.
- IBEX Limited: Global CX solutions provider delivering outsourced customer engagement, digital transformation, and AI-powered services across telecom, financial services, and consumer verticals — comparable operating model and AI overlay.
- TTEC Holdings: Global customer experience technology and services company combining contact centre operations with proprietary AI/agent-assist platforms — directly comparable to Uniquely's AI Nexus Suite + human agent hybrid model.
- Konecta: Global CX and BPO operator offering multichannel customer service, sales, and digital transformation across Europe, LatAm, and Africa — comparable omnichannel + AI service portfolio.
Broad incumbents
- Teleperformance: World's largest CX/BPO incumbent operating at vastly greater scale across all regions and verticals — sets the competitive pricing benchmark for outsourced contact centre and digital services that Uniquely competes against.
- Capita: UK-headquartered broad BPO and professional services firm with significant customer service and regulated-industry engagements — overlapping verticals and UK geographic focus but at much larger scale and broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Uniquely social profiles
Digital presenceUniquely compliance and trust
Trust signalCompliance8 records
Uniquely financial estimates
Financial estimateRevenue estimate
Valuation estimate
Uniquely leadership team
Management profileNumber of profiles
Profiles11 records
Uniquely funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Uniquely M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Uniquely
What does Uniquely do?
Uniquely is an Ireland-based BPO company that provides outsourced sales and customer experience services for enterprise clients across the UK and Ireland. Its core offerings include managed field sales teams, omnichannel contact centre operations, AI-powered customer service automation via the proprietary AI Nexus Suite, pop-up retail sales activations, and regulatory and compliance advisory services for financial institutions.
Is Uniquely a public or private company?
Uniquely is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Uniquely founded?
Uniquely was founded in 2006. It employs 251 to 500 people.
Where is Uniquely based?
Uniquely is headquartered in Galway, Ireland, in the Europe region.
How does Uniquely make money?
Four revenue lines are on record. Customer Engagement/Contact Centre Outsourcing is the primary driver. The others are field Sales Outsourcing, AI Solutions and Digital Transformation and financial Services Consultancy.
Who are Uniquely's main competitors?
Direct peers on record are Ascensos, Foundever, Conduent, Firstsource Solutions, Concentrix, IBEX Limited, TTEC Holdings and Konecta. Broad incumbents are Teleperformance and Capita.
Does Uniquely have an API?
No public API is recorded for Uniquely.
What industry is Uniquely in?
Uniquely's product category is Business Process Outsourcing (BPO) and Customer Experience Services. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAABAB, Sales Support & Customer Retention (Upsell, Win-back, Loyalty). Its NAICS code is 541511 and its SIC code is 7370.