VIENNACOMMUNICATIONS CONSULTING GMBH

What VIENNACOMMUNICATIONS CONSULTING GMBH does

ViennaCommunications Consulting GmbH is a Vienna-based, privately held (GmbH) B2B provider of omnichannel customer and citizen communication services, founded in 1990 and operating for over 30 years under the brand "vienna communications." The company designs, implements, and operates 24/7 service-center solutions for government agencies, municipal entities, healthcare organizations, and social services — a workload of more than 4 million contacts per year, handled by a team of 600+ personnel drawn from over 40 countries and speaking 27 languages. Its core verticals are health, housing, municipal/communal services, and social services, with a stated self-positioning as "market leader for 1:1 citizen communication" in German-speaking markets.

The technology stack centers on a proprietary software suite — vacapo®, vallegro®, and vandante® — bundled into an Omnichannel platform that integrates telephony, email, web chat, video chat, voice chat, voice bot, and SMS, supported by a centralized knowledgebase, a catalogue of approximately 1,000 configurable processes, and AI tools for conversation handling, process analysis, forecasting, quality assurance, and data-driven workflow management. The company is part of the comkin group, which combines four affiliated entities (ViennaCommunications Consulting GmbH, Vienna Marketing- & Energycontracting GmbH, BE SHARP Kommunikations- und Marketing GmbH, CALL NOW Telekommunikationsservice Gesellschaft mbH) to enable cross-referral and joint project delivery.

The business model combines managed services (24/7 omnichannel contact-center operations), professional services (analysis, consulting, process design across the customer journey), and subscription/recurring software revenue from the proprietary stack. Go-to-market is enterprise field sales targeting public-sector and large institutional buyers, primarily within Vienna and Austria, with named customers including Wiener Wohnen, Wiener Gesundheitsverbund, MA35, MA40, FSW, the 1450 municipal hotline, AGES, BMK, lifebrain, oncare, and neunerhaus. Management comprises three members of the Geschäftsführung: Danijela Radl-Crnicki, Lukas Hutflesz, BA, and Thomas Buchner, MBA, CMC. No external institutional investment, public listing, or acquisition activity is disclosed in available sources.

Name

VIENNACOMMUNICATIONS CONSULTING GMBH

Legal name

ViennaCommunications Consulting GmbH

Website

https://viennacommunications.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Vienna-based B2B provider of 24/7 omnichannel citizen and customer communication services for Austrian public-sector clients in healthcare, housing, municipal, and social services, combining a proprietary software suite (vacapo®, vallegro®, vandante®) with managed multilingual service operations.

Ownership category

akta.pro rank

Product category

Customer Service and Contact Center Operations

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Business Services, Nec (7389), Communications Services, Nec (4899)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• Omnichannel contact center
• Citizen communication services
• Customer service operations
• Communication process design
• Public sector consulting

Headquarters

HQ city

Vienna, Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Contact Center & Service Communication Operations: Full-service customer and citizen communication operations, providing 24/7 service across multiple channels including phone, email, web chat, and more. Covers analysis, conception, design, implementation, and ongoing operations of omnichannel service center solutions.
2. Consulting, Analysis & Process Design: Advisory services covering analysis, research, conception, design, and implementation support for communication processes. Includes customer journey mapping and process optimization.
3. Technology & Software Solutions: Proprietary software products vacapo®, vallegro®, and vandante® offered alongside managed services, providing integrated technology platforms for communication operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

vienna communications delivers full-service 24/7 omnichannel customer and citizen communication operations for public sector and healthcare clients across telephony, email, web chat, video chat, voice chat, voice bot, and SMS. The offering bundles contact center operations with consulting, analysis, conception, design, implementation, and process optimization services, supported by proprietary software products vacapo®, vallegro®, and vandante® and a catalogue of approximately 1,000 configurable processes. The company specializes in sensitive sectors including health, housing, municipal, and social services, delivering multilingual service (27 languages) through a 600+ person team.

Product overview

vienna communications is a contact center and customer service communication provider offering integrated solutions combining Contact Center operations, deep process understanding, technology, and managed services. The company provides a portfolio of proprietary software solutions — vacapo®, vallegro®, and vandante® — which work together as an exclusive and unique offering alongside consulting and operational services. Services span analysis, consulting, process design, implementation, and 24/7 operations across Omnichannel communication platforms supporting telephony, email, web chat, video chat, voice chat, voice bot, and SMS channels. The company specializes in sensitive sectors: healthcare (patient guidance, vaccination, telemedicine), housing (tenant communication, property management), municipal services (citizen information), and social services (care, disability assistance, refugee support).

Differentiator

Problem solved

Functional benefit

Brands

• vacapo®: Software solution for communication management
• vallegro®
• vandante®

Products and services

• vacapo®
• vallegro®
• vandante®
• Omnichannel Service-Center Solutions
• Analyse, Beratung und Prozessdesign (Analysis, Consulting and Process Design)
• Kommunikationslösungen für Gesundheit, Wohnen, Kommunales und Soziales (Communication Solutions for Health, Housing, Municipal and Social Services)

Quantifiable outcome

• 4M+ contacts handled per year
• +3 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature7 records

Partnerships

Five partnerships are on record, tiered core and minor.

• comkin GroupcoreStrategic or Co-development Partnervienna communications is part of comkin, a group of four companies (ViennaCommunications Consulting GmbH, Vienna Marketing- & Energycontracting GmbH, BE SHARP Kommunikations- und Marketing GmbH, CALL NOW Telekommunikationsservice Gesellschaft mbH). Each company has an individual focus in implementing communication projects. The group enables interdisciplinary teams with shared goals and combined software solutions vacapo®, vallegro®, and vandante®.
• Vienna Marketing- & Energycontracting GmbHcoreStrategic or Co-development PartnerFellow company within the comkin group, offering complementary capabilities in marketing and energy contracting services. Data sharing within the group occurs for recruitment purposes with candidate consent.
• BE SHARP Kommunikations- und Marketing GmbHcoreStrategic or Co-development PartnerFellow company within the comkin group, specializing in communications and marketing services. Data sharing within the group occurs for recruitment purposes with candidate consent.
• CALL NOW Telekommunikationsservice Gesellschaft mbHcoreStrategic or Co-development PartnerFellow company within the comkin group, specializing in telecommunications services. Data sharing within the group occurs for recruitment purposes with candidate consent.
• CAPE 10 Stiftung (Cape 10)minorOthersCAPE 10 – Haus der Zukunft und sozialen Innovation is a charitable foundation that supports people in need, especially children and young people living in poverty, who are ill, or have physical disabilities. vienna communications supports CAPE 10 as part of its social responsibility commitment, including the children's promotion project MAX & LARA and the emergency aid fund NEIN ZU KRANK UND ARM.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: World's largest contact-center outsourcer with established DACH public-sector and healthcare business. Comparable omnichannel, multilingual service-center model, but global footprint and broader vertical mix.
• Transcom: Global CX and contact-center outsourcer with significant DACH presence. Comparable in omnichannel customer-service delivery and government/enterprise mix, though at much larger scale and broader vertical exposure.
• Foundever: Global CX and customer-management outsourcer (formerly Sitel) with European operations. Comparable in delivering multilingual, omnichannel customer-service at scale, with healthcare and government exposure.
• Concentrix: Global CX solutions and BPO provider (formed via Majorel merger) serving government, healthcare, and enterprise clients across Europe. Comparable in omnichannel operations and regulated-vertical expertise, though at hyperscaler scale.
• pdv-group: German IT and digital-services group with deep public-sector focus, offering citizen-services platforms and CX solutions for German municipalities. Comparable in vertical (government citizen communication) and DACH geography, though broader portfolio.

Direct peers

• SanData: German IT-services and contact-center provider serving enterprise and public-sector customers. Comparable in delivering managed customer-communication services combined with proprietary technology across DACH.
• D+S Kommunikation: Germany-based contact-center and CX services provider with strong public-sector and utilities exposure, omnichannel delivery, and proprietary software platforms. Closely comparable in terms of service-center operations, channel mix, and German-speaking market focus.
• Kiefer & Vereecken: German full-service contact-center operator offering inbound, outbound, and omnichannel customer service. Comparable in business model, channel breadth, and DACH customer base.
• Competence Call Center (CCC Group): Austria- and Germany-headquartered BPO operating inbound and outbound contact centers across multiple verticals. Most analogous DACH peer given shared Austrian origin, similar omnichannel service-center model, and overlapping public-sector and enterprise clients.

Regional players

• StarTel: Austrian contact-center and customer-service provider serving DACH enterprise clients. Comparable in business model and Austrian market focus, but smaller scale and less vertical specialization in public-sector citizen communication.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/viennacommunications-consulting-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VIENNACOMMUNICATIONS CONSULTING GMBH