Viettel AI

What Viettel AI does

Viettel AI, formally the Trung tâm Dịch vụ dữ liệu và Trí tuệ nhân tạo Viettel, is a wholly-owned branch of Viettel Group (Tập đoàn Công nghiệp – Viễn thông Quân đội) and operates as Vietnam's state-affiliated AI platform vendor. Founded as a registered entity in 2010 and operationally licensed in December 2020 under 591/GP-BTTTT from the Ministry of Information and Communications, the company is headquartered at the Epic Building, 19 Duy Tan Street, Cau Giay District, Hanoi, with a regional office in Ho Chi Minh City, and employs 222 people.

The company's product surface is a four-platform stack: Viettel AI Platform (core AI services), Viettel Cyberbot Platform (conversational and call-center automation, advertised at 2M calls/day and 2,000 concurrent calls), Viettel Data Analytics Platform (big data analytics with 50 chart types and five embedded ML algorithms), and Viettel Digital Twin Platform (V-Space, geospatial AI for remote-sensing analysis). These platforms are complemented by four modular AI services — Vietnamese Text-to-Speech (95% naturalness), Speech-to-Text (95% accuracy), Document Information Extraction (OCR), and eKYC, the last of which is delivered under an official partnership with Vietnam's Ministry of Public Security for citizen authentication.

Revenue mechanics combine subscription access to the platforms (time-unlimited and periodic packages), usage-based charges for the AI modules, and enterprise solutions sold via direct sales leveraging Viettel Group relationships. Distribution is dual-mode: a self-serve website at viettelai.vn with integrated Viettel Money and VNPAY payment gateways targets SMB customers, while enterprise sales reach government ministries (Office of the Party Central Committee, National Assembly, Ministries of National Defence, Science and Technology, Finance, Industry and Trade, the Supreme People's Court — 120+ agencies served) and a broad base of banking, insurance, finance, energy, aviation, telecom, and e-commerce customers including MB Bank, VPBank, ACB, BIDV, OCB, Shinhan Bank, Kasikorn Bank, KBank, Fubon, Prudential, BIC, Mcredit, Mirae Asset, Lotte Finance, Home Credit, EVN, ACV, CMC Telecom, VNG, and Tiki.

Name

Viettel AI

Legal name

Viettel AI – Trung tâm Dịch vụ dữ liệu và Trí tuệ nhân tạo Viettel – Chi nhánh Tập đoàn Công nghiệp – Viễn thông Quân đội

Website

https://viettelai.vn

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Viettel AI is a Vietnamese AI platform subsidiary of Viettel Group that builds speech, NLP, computer vision, big data analytics, and digital twin solutions for Vietnamese government agencies, banks, insurers, and large enterprises.

Ownership category

akta.pro rank

Product category

Enterprise AI Software

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Voice Assistants & Voice UI (VUI) (HDAAAFAD), Enterprise Foundation Model Integration & APIs (Connectors, Governance, Deployment) (HDAAACAO)

Keywords

• AI platform services
• Conversational AI solutions
• Speech recognition software
• Big data analytics
• Digital identity verification

Headquarters

HQ city

Hanoi

HQ country

Vietnam

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. AI Platform Subscriptions: Subscription-based access to AI platforms including Cyberbot, Data Analytics, AI Platform, and Digital Twin. Two package types: time-unlimited packages and periodic subscription packages.
2. AI Services Usage: Usage-based charges for AI services such as Text to Speech, Speech to Text, OCR, and eKYC. Customers pay based on consumption volume.
3. Enterprise Solutions: Custom AI solutions and implementations for government agencies and large enterprises, potentially including professional services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Viettel AI provides a suite of AI platforms and services for organizations, including a chatbot/callbot virtual assistant platform (Cyberbot), a big data analytics platform with integrated machine learning algorithms, a digital twin geospatial monitoring platform (V-Space), and a core AI platform offering Vietnamese-language speech processing, document OCR, and eKYC capabilities. Its products are deployed by government ministries, banks, insurers, telecoms, and large enterprises in Vietnam to automate customer service, document processing, citizen authentication, and data-driven decision making.

Product overview

Viettel AI offers a unified platform-plus-modules architecture consisting of four core products: Viettel AI Platform (comprehensive AI ecosystem), Viettel Cyberbot Platform (virtual assistant/call center solution), Viettel Data Analytics Platform (big data analytics with ML), and Viettel Digital Twin Platform/V-Space (geospatial AI monitoring). These core platforms are supplemented by modular AI services including Text-to-Speech, Speech-to-Text, Document Information Extraction, and eKYC. The ecosystem serves both government agencies (including ministries and departments) and enterprise customers across telecommunications, banking, healthcare, and other sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Viettel Cyberbot Platform: AI-powered virtual assistant platform enabling chatbot and callbot solutions for enterprises across sectors such as telecommunications, banking, and healthcare.
• Viettel Data Analytics Platform
• Viettel Digital Twin Platform (V-Space)
• Viettel AI Platform

Products and services

• Viettel Cyberbot Platform Virtual assistant platform for building chatbot and callbot systems to handle customer inquiries, information lookup, automated sales, and 24/7 customer support. Capable of handling up to 2 million calls per day with 2,000 concurrent calls and chatbot response times under 1 second. Used by telecommunications, banking, healthcare, and government organizations.
• Viettel Data Analytics Platform Big data analytics platform providing real-time business management reports with 50 chart types, support for SQL, NoSQL, Big Data, file, and Cloud data connections, and five integrated machine learning algorithms (Prophet, ExponentialSmoothing, ARIMA, RegressionModel, RNNModel). Designed for enterprise data analytics and forecasting needs.
• Viettel AI Platform Comprehensive AI ecosystem platform providing AI solutions for organizations with capabilities in natural language processing, speech recognition, and computer vision. Serves as the core platform hosting modular AI services.
• Viettel Digital Twin Platform (V-Space) Spatial information management and monitoring platform using AI for satellite imagery analysis, change detection, and geospatial data management. Supports multi-sector monitoring in construction, transportation, natural resources, and agriculture, including automatic detection of construction violations and land use changes.
• Text to Speech

Quantifiable outcome

• 95% natural voice quality for Text to Speech
• +5 more outcomes

Named customers27 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability13 records

Feature9 records

Partnerships

Ten partnerships are on record, tiered core.

• Ministry of Public SecuritycoreStrategic or Co-development PartnerOfficial partner of Ministry of Public Security for providing citizen authentication service via identification documents for eKYC services. This partnership provides regulatory authority for Viettel AI's digital identity verification services.
• Office of the Party Central CommitteecoreStrategic or Co-development PartnerGovernment partner for digital transformation initiatives using Viettel AI services.
• National Assembly of VietnamcoreStrategic or Co-development PartnerGovernment partner using Viettel AI services for government digital transformation.
• Ministry of National DefencecoreStrategic or Co-development PartnerGovernment partner using Viettel AI services for defense sector digital transformation.
• Ministry of Science and TechnologycoreStrategic or Co-development PartnerGovernment partner using Viettel AI services for science and technology sector applications.
• Ministry of FinancecoreStrategic or Co-development PartnerGovernment partner using Viettel AI services for finance sector digital transformation.
• Ministry of Industry and TradecoreStrategic or Co-development PartnerGovernment partner using Viettel AI services for industry and trade sector applications.
• Supreme People's CourtcoreStrategic or Co-development PartnerGovernment partner using Viettel AI services for judicial sector digital transformation.
• Viettel MoneycoreChannel Partner/ Reseller/ DistributorPayment processing partner enabling customers to pay via Viettel Money with QR code scanning, domestic ATM, and international card payments.
• VNPAYcoreChannel Partner/ Reseller/ DistributorPayment processing partner enabling customers to pay via VNPAY with QR code scanning and e-wallet payments.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• VinAI: Vietnam-based AI research and product company (part of Vingroup) specializing in computer vision, speech, and large language models for Vietnamese and global markets. Competes directly in speech recognition and language AI.
• Zalo AI (VNG): AI division of Vietnamese tech giant VNG building NLP, speech, and vision products with deep reach into consumer messaging data. Competes for enterprise AI customers and Vietnamese-language AI capabilities.
• FPT.AI: Vietnamese AI platform from FPT Corporation offering conversational AI, speech processing, and computer vision products to enterprises and government. Most direct domestic competitor with overlapping chatbot, speech, and eKYC offerings in the Vietnamese market.

Regional players

• Appier: Taiwan-headquartered AI company operating across Asia with marketing AI, conversational AI, and predictive analytics products targeting enterprise customers. Comparable in scale and regional Asian enterprise focus, though based in a different geography.

Emerging players

• Dataiku: Enterprise AI/ML platform offering data preparation, AutoML, and MLOps comparable to Viettel AI's Data Analytics Platform and Auto ML module. Competes for enterprise data science and analytics workloads.
• DataRobot: Enterprise AI platform providing automated machine learning and MLOps capabilities comparable to Viettel AI's Auto ML and Data Analytics Platform. Targets enterprise predictive analytics use cases overlapping with Viettel AI's banking and finance customers.
• MoMo AI: Vietnam's largest e-wallet with internal AI/ML capabilities for fraud detection, credit scoring, and customer service automation. Represents a fintech-vertical AI buyer and potential ecosystem player rather than a direct platform competitor.

Broad incumbents

• Microsoft Azure AI: Global enterprise AI platform offering speech, NLP, vision, and document AI services through Azure Cognitive Services. Represents the broad incumbent threat competing for enterprise AI workloads in Vietnam and Southeast Asia.
• Amazon Web Services (AWS) AI Services: Cloud AI services covering text-to-speech, transcription, document AI, and chatbots. Functions as a broad incumbent alternative for enterprise AI deployments in Southeast Asia.
• Google Cloud Vertex AI: Hyperscaler AI platform providing speech-to-text, text-to-speech, NLP, and custom model services. Competes for the same enterprise AI budgets as Viettel AI, particularly in international banking and insurance customers operating in Vietnam.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCEBCsy_47ZJ3z3kSH6AnO1w
• Facebookfacebook.com/viettelai
• LinkedInlinkedin.com/company/viettelai
• TikToktiktok.com/@viettelai

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Viettel AI