FPT.AI
FPT.AI is the AI platform subsidiary of FPT Corporation, providing conversational AI, voice automation, OCR, eKYC, and agentic AI solutions to 3,000+ enterprise clients across banking, insurance, retail, and public-sector verticals in Vietnam, Southeast Asia, Japan, and South Korea.
- Company typePrivate
- Founded2017
- HeadquartersHanoi, Vietnam
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What FPT.AI does
FPT.AI is the artificial intelligence platform subsidiary of FPT Smart Cloud Company Limited, itself part of FPT Corporation — Vietnam's largest publicly traded technology conglomerate (Ho Chi Minh Stock Exchange ticker: FPT) with USD 2.66 billion in consolidated 2025 revenue and 54,687+ employees. Established in 2017 and headquartered in Hanoi, FPT.AI provides an end-to-end AI ecosystem comprising conversational AI (FPT AI Chat, FPT AI Engage), voice automation (FPT AI Voice Maker, FPT AI Voice Agent), document processing (FPT AI Read OCR), identity verification (FPT AI eKYC), employee training (FPT AI Mentor), analytics (FPT AI Adjust), and an enterprise-grade agentic AI platform (IvyChat/IvyHub). The platform is built on Generative AI, NLP/NLU, machine learning, computer vision, and speech technologies, delivered via API-first architecture with self-service developer access through the FPT AI Console.
The platform serves 3,000+ enterprise clients and 16 million end-users globally, with documented deployments across 40+ banks and financial institutions in Southeast Asia, Japan, and South Korea. Vertical focus is concentrated in banking, financial services, and insurance — use cases span digital onboarding (eKYC), contact center automation (voice agents, chatbots), document automation (OCR), payment collection, and customer engagement. Reported customer outcomes include a 67% average productivity increase, 30-45% contact center cost reduction, 98%+ eKYC accuracy in 35-40 seconds, and 95%+ OCR accuracy on printed text. The company maintains ISO/IEC 30107-3 (biometric presentation attack detection), ISO 27001, ISO 27018, PCI DSS, and SOC 2 certifications relevant to regulated industries.
FPT.AI generates revenue through three streams: subscription/API access to its AI platform, professional services for enterprise integration and customization (including Salesforce implementations via the ASEAN Salesforce Center), and AI infrastructure services via the NVIDIA-powered FPT AI Factory. The go-to-market combines direct enterprise sales, channel partnerships (Salesforce, NVIDIA, Microsoft, Agora, Intel, LG CNS, UOB), and a freemium self-serve tier for developers. Notable 2026 strategic moves include a joint USD 1 billion AI infrastructure investment with G42 and Viet Thai, expansion of the Microsoft alliance across Southeast Asia/Japan/South Korea, the NVIDIA HGX B300 AI Factory buildout, and the launch of an agent-native commerce platform with InFlow and Visa.
FPT.AI firmographics
Firmographics- Name
- FPT.AI
- Legal name
- FPT Smart Cloud Company Limited
- Website
- https://fpt.ai
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- FPT.AI is the AI platform subsidiary of FPT Corporation, providing conversational AI, voice automation, OCR, eKYC, and agentic AI solutions to 3,000+ enterprise clients across banking, insurance, retail, and public-sector verticals in Vietnam, Southeast Asia, Japan, and South Korea.
- Ownership category
- akta.pro rank
FPT.AI industry classification
Industry- Product category
- Enterprise AI Platform
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
- akta.pro secondary industries
- Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem) (HDAEANAC), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)
Keywords
Where FPT.AI is headquartered
LocationHeadquarters
- HQ city
- Hanoi
- HQ country
- Vietnam
- HQ region
- Asia
Offices3 records
Markets served
FPT.AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- AI Platform SaaS / API Services: FPT.AI generates revenue by providing access to its AI platform and APIs on a subscription or usage basis. Enterprise customers access conversational AI, speech, vision, and document processing modules via the FPT AI Console and developer APIs, paying for API calls or monthly/annual platform fees.
- Enterprise AI Implementation & Integration Services: FPT.AI earns professional services revenue through the deployment, customization, and integration of its AI solutions within enterprise environments. This includes Salesforce integration (ASEAN Salesforce Center), banking AI deployments, and custom AI model development for large organizations.
- AI Infrastructure / AI Factory Services: Revenue from NVIDIA-powered AI infrastructure (AI Factory) providing cloud-based AI development and inference services to enterprises and developers across Southeast Asia and Japan.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Annual | Free tier for developers and small projects with limited API usage |
| Subscription | Annual | Enterprise and custom plans for large-scale deployments |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
FPT.AI product offering
Product offeringCore offering
FPT.AI is an enterprise AI platform that delivers conversational AI, voice agents, OCR/intelligent document processing, electronic KYC (eKYC) identity verification, customer engagement, contact center optimization, and AI-driven analytics, sold to banks, insurers, retailers, and large organizations. The platform exposes these capabilities through APIs, the FPT AI Console, and the NVIDIA HGX B300-powered FPT AI Factory, with deployment via direct enterprise sales, channel partners (Salesforce, Agora), and a self-serve developer tier.
Product overview
FPT.AI is a comprehensive AI platform providing business optimization solutions across four main solution areas: Customer Experience Enhancement, Digital Workforce, Operational Excellence, and Increase Sales Efficiency. The platform operates as a unified ecosystem with multiple integrated products including FPT AI Agents (autonomous AI agents), FPT AI Chat (conversational AI chatbots), FPT AI Engage (customer engagement), FPT AI Enhance (contact center optimization), FPT AI Read (document OCR), FPT AI eKYC (identity verification), FPT AI Mentor (employee training), FPT AI Voice Maker (text-to-speech), FPT AI Adjust (analytics), and FPT AI Voice Agent (voice automation). Established in 2017, the platform serves 3,000+ clients with 16M+ end-users globally.
Differentiator
Problem solved
Functional benefit
Brands
- FPT AI Agents: AI agent platform for enterprise automation
- FPT AI Chat
- FPT AI Engage
- FPT AI Enhance
- FPT AI Read
- FPT AI eKYC
- FPT AI Mentor
- FPT AI Voice Maker
- FPT AI Voice Agent
- FPT AI Adjust
Products and services
- FPT AI Agents An agentic AI platform that enables autonomous multi-step actions and decision-making with limited human intervention for enterprise operations, including customer service, sales, and operational workflows. Targeted at enterprises in banking, finance, insurance, retail, and other regulated industries.
- FPT AI Chat A conversational AI chatbot platform that uses NLP/NLU to enable customer service and engagement across multiple channels including website, Facebook Messenger, and Zalo. Designed for enterprises needing multi-channel conversational automation.
- FPT AI Engage An omni-channel customer engagement solution that enables personalized interactions and automated marketing campaigns across voice, video, and chat channels for banking, finance, and retail use cases.
- FPT AI Enhance A contact center enhancement solution that increases customer reachability and reduces average agent handling time per call by deploying AI to support live agents and automate voice interactions.
- FPT AI Read An OCR and intelligent document processing solution that uses deep learning and computer vision to extract data from printed and handwritten documents including ID cards, driver's licenses, passports, invoices, and insurance forms, with up to 95%+ accuracy on printed text and 80–85% on handwritten text.
- FPT AI eKYC An electronic Know Your Customer solution integrating OCR, face matching, liveness detection, NFC chip reading, and fraud detection to authenticate customers remotely for digital onboarding in banking and finance. Certified to ISO/IEC 30107-3, achieves 98%+ accuracy and 35–40 second verification time.
- FPT AI Mentor An AI-powered employee training and knowledge management platform that personalizes learning tracks, provides quiz-based feedback, and supports multi-language content delivery for enterprise workforce development.
- FPT AI Voice Maker A text-to-speech platform that converts written text into natural-sounding synthetic voice with support for gender-specific and regional Vietnamese accents (e.g., Ban Mai northern female voice).
- FPT AI Factory Next-generation AI infrastructure powered by NVIDIA HGX B300 systems providing 43 AI Cloud services for production-grade AI model training and inference workloads for developers and enterprises across Southeast Asia and Japan.
- Agent-Native Commerce Platform An agent-native commerce platform launched by FPT AI Factory in partnership with InFlow and Visa Intelligent Commerce that enables AI agents to autonomously research, procure, and pay for services using payment credentials through Visa's global network, with dynamic routing between AI models based on cost, latency, or performance.
- IvyChat / IvyHub (Agentic AI Platform) An enterprise-grade agentic AI platform for regulated industries (banking, financial services, insurance) combining knowledge-grounded LLMs, agentic workflow orchestration, and enterprise systems integration, recognized by IDC MarketScape as a leader in Asia/Pacific.
Quantifiable outcome
- 67% average increase in productivity for enterprise customers
- +10 more outcomes
Companies that use FPT.AI
Customer profileNamed customers20 records
Segments6 records
Ideal customer profiles4 records
FPT.AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability12 records
Feature11 records
FPT.AI partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core, flagship and minor.
- UOB (United Overseas Bank)coreFPT partnered with Singapore-based UOB to explore AI and digital banking tools for Vietnamese residents and small businesses, as part of UOB's $450M headquarters development in Ho Chi Minh City's international financial zone. The collaboration aims to advance AI-powered financial services in Vietnam.
- MicrosoftflagshipFPT broadened its alliance with Microsoft to help businesses across Southeast Asia, Japan, and South Korea adopt AI more quickly. As a key Microsoft integration partner, FPT deploys intelligent AI agents that support daily employee workflows while training its workforce on advanced Microsoft platforms. The partnership supports Vietnam's ambition to lead in government-level AI applications.
- Altos (Acer subsidiary)coreAltos, a subsidiary of Acer, signed an MOU with FPT to jointly deploy and commercialize enterprise AI and high-performance computing (HPC) solutions across the Asia-Pacific market. The agreement combines Altos' AI infrastructure capabilities with FPT's regional presence and AI platform expertise.
- SATS Ltd.coreFPT and SATS signed an MOU to explore collaboration in AI and digital innovation for aviation logistics across the APAC region, with a focus on modernizing aviation services, optimizing operations, and improving passenger experiences in Singapore and Vietnam.
- InFlow and Visa Intelligent CommercecoreFPT AI Factory partnered with InFlow and Visa Intelligent Commerce to launch an agent-native commerce platform that enables AI agents to autonomously research, procure, and pay for services while dynamically routing between AI models based on cost, latency, or performance. The three-way collaboration aims to operationalize the 'B2AI economy' where AI agents execute end-to-end procurement workflows.
- IntelcoreIntel announced a strategic AI partnership with FPT, coinciding with Intel's strong Q1 FY2026 earnings report. The partnership was highlighted as a factor in Intel's stock rally, suggesting collaboration on AI hardware infrastructure and solutions.
- SalesforceflagshipFPT launched an ASEAN Salesforce Center in Hanoi in partnership with Salesforce, designed to help financial institutions test and deploy practical AI and data applications for the banking sector. The center showcases use cases including digital onboarding, AI-driven financial recommendations, predictive tools, and customer intelligence tools, while providing hands-on training on Agentforce and Data 360. FPT maintains a global team of over 1,000 developers with more than 800 certifications and has delivered over 200 Salesforce projects.
- NVIDIAflagshipFPT AI Factory announced the buildout of next-generation AI infrastructure using NVIDIA HGX B300 systems to serve AI developers and enterprises across Southeast Asia and Japan. The deployment strengthens FPT's production-grade AI Developer Cloud, which currently provides 43 AI Cloud services to over 18,000 users. NVIDIA HGX B300 will be available on FPT AI Factory with early access registration open.
- NVIDIAflagshipFPT AI Factory expanded its next-generation AI infrastructure using NVIDIA HGX B300 systems to serve AI developers and enterprises across Southeast Asia and Japan. The deployment supports over 18,000 engineers, scientists, and business users across healthcare, IT, and financial services.
- IBM and Meta-led AI AllianceminorFPT is a member of the IBM and Meta-led AI Alliance, contributing to collaborative AI research and development efforts alongside major global technology partners.
- AgoraflagshipAgora and FPT launched a regional partnership to provide AI-powered customer engagement solutions for banks and financial services firms across Southeast Asia, combining Agora's real-time voice and video infrastructure with FPT's AI voice and messaging agents. The joint platform targets digital banking across mobile apps, web, and contact centers, with multilingual support across Singapore, Vietnam, Indonesia, and Thailand.
- LG CNScoreFPT and LG CNS announced a strategic partnership to jointly expand AI-powered education and training solutions across Vietnam and Southeast Asia. The collaboration combines LG CNS's education solutions (LENS language learning platform, A+CE communication skills training tool) with FPT's market presence and local implementation capabilities. FPT leads market development, localization, and technical support while LG CNS supplies core AI solutions, building on an existing partnership that began in 2019.
Scale indicators17 records
Recent moves6 records
Expansion highlights6 records
FPT.AI competitors and assessment
Company assessmentBroad incumbents
- Verint: Verint provides contact center AI, workforce engagement, and customer experience automation. Direct overlap with FPT AI Enhance/Voice Agent for contact center use cases in banking and financial services.
- Freshworks: Freshworks offers customer engagement, IT service, and CRM software with AI features across SMB and enterprise. Adjacent competitor in customer experience and digital workforce use cases, though broader portfolio.
- Salesforce (Einstein / Agentforce): Salesforce's Einstein and Agentforce AI platforms compete across CRM, customer service, and AI agents. Also a partner via the ASEAN Salesforce Center, creating both partnership and competitive tension with FPT.AI.
- Microsoft Azure AI / Copilot Studio: Microsoft's Azure AI, Azure OpenAI Service, and Copilot Studio compete across enterprise AI platforms and AI agents. Flagship partner of FPT.AI but also a competitive threat for enterprise AI workloads.
Direct peers
- Yellow.ai: Yellow.ai is an enterprise conversational AI and agentic AI platform serving banking, insurance, and retail across APAC and globally. Direct overlap with FPT.AI on chatbot, voice agents, and enterprise CX automation for regulated industries.
- Aisera: Aisera is an enterprise generative AI and agentic AI platform serving IT, HR, customer service, and operations. Competes head-to-head with FPT AI Agents/IvyChat in the agentic AI for enterprise category.
- DataRobot: DataRobot delivers enterprise AI platforms covering MLOps, generative AI, and AI agent deployment. Overlap with FPT.AI's end-to-end AI platform positioning and AI Factory infrastructure offering.
- Kore.ai: Kore.ai provides enterprise conversational AI and AI agent platforms for banking, healthcare, and retail. Comparable product scope (chatbots, voice, agentic workflows) and similar enterprise GTM motion.
Emerging players
- H2O.ai: H2O.ai provides enterprise AI and generative AI platforms with strong presence in regulated industries (banking, insurance). Comparable AI platform scope though more focused on model development tooling than vertical applications.
Regional players
- VNPT AI: VNPT AI is the AI arm of Vietnam Posts and Telecommunications Group, offering conversational AI, OCR, and smart city solutions within Vietnam. Domestic peer competing for Vietnamese government and enterprise AI workloads.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
FPT.AI social profiles
Digital presenceFPT.AI compliance and trust
Trust signalCompliance6 records
FPT.AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
FPT.AI leadership team
Management profileNumber of profiles
FPT.AI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FPT.AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FPT.AI
What does FPT.AI do?
FPT.AI is an enterprise AI platform that delivers conversational AI, voice agents, OCR/intelligent document processing, electronic KYC (eKYC) identity verification, customer engagement, contact center optimization, and AI-driven analytics, sold to banks, insurers, retailers, and large organizations. The platform exposes these capabilities through APIs, the FPT AI Console, and the NVIDIA HGX B300-powered FPT AI Factory, with deployment via direct enterprise sales, channel partners (Salesforce, Agora), and a self-serve developer tier.
Is FPT.AI a public or private company?
FPT.AI is a private company. It is classified as corporate owned and is currently operating.
When was FPT.AI founded?
FPT.AI was founded in 2017. It employs 251 to 500 people.
Where is FPT.AI based?
FPT.AI is headquartered in Hanoi, Vietnam, in the Asia region.
How does FPT.AI make money?
Three revenue lines are on record. AI Platform SaaS / API Services are the primary driver. The others are enterprise AI Implementation & Integration Services and AI Infrastructure / AI Factory Services.
Who are FPT.AI's main competitors?
Broad incumbents on record are Verint, Freshworks, Salesforce (Einstein / Agentforce) and Microsoft Azure AI / Copilot Studio. Direct peers are Yellow.ai, Aisera, DataRobot and Kore.ai. H2O.ai is listed as an emerging player. VNPT AI is listed as a regional player.
Does FPT.AI have an API?
Yes. FPT.AI provides public APIs enabling developers to build and automate AI services including chatbot building, text-to-speech, speech-to-text, OCR/document processing, and AI agent deployment. Developer portal available at console.fpt.ai with separate applications for Text to Speech, Speech to Text, Conversation (chatbot), Reader (OCR), and Voice Maker. Developer documentation is at docs.fpt.ai/en.
What industry is FPT.AI in?
FPT.AI's product category is Enterprise AI Platform. Its primary akta.pro industry code is HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management), with a secondary code of HDAEANAC, Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem). Its NAICS code is 541512 and its SIC code is 7372.