What Ville de Chandler does

Ville de Chandler is a municipal government entity in the MRC du Rocher-Percé region of Gaspésie, Quebec, Canada, formed in 2002 through the merger of Chandler with Newport, Pabos, Pabos Mills, and Saint-François. It delivers statutory municipal services to residents, tourists, and businesses within its jurisdiction, including property taxation, permitting, public safety, urban planning, public works, recreation, and economic development. The municipality functions as the service center of the MRC du Rocher-Percé and operates a Village-Relais certified network of year-round accommodations, dining, and traveler services.

Its core technology stack is a set of digital citizen-service platforms rather than a single product: the AccèsCité portal (property tax evaluation consultation), the Dossier Citoyen portal (resident account management), the Voilà! web and mobile application (non-urgent municipal issue reporting), the Activity Messenger platform (recreation scheduling and reservations, live since January 2026), and the Memento SMS notification service (community safety alerts). Physical service delivery is anchored by City Hall at 35 rue Commerciale Ouest, the Centre sportif Clément-Tremblay sports complex, the Base de plein air de Bellefeuille, and the Centre de plein air La Seigneurie, alongside an industrial park exceeding 17 million square feet located 3.2 km from a deep-water seaport.

Revenue is generated primarily through recurring property taxes on residential, commercial, industrial, and multi-unit residential properties, supplemented by one-time license and permit fees (building, burning, door-to-door sales, business), usage-based recreation and sports fees (ice time, swimming, courses, facility rentals), and revitalization tax credits structured to attract construction and expansion investment. The municipality pursues a direct-to-consumer service model with no intermediaries across in-person, telephone, online portal, mobile application, and SMS channels, and partners with the CLD du Rocher-Percé, Carrefour jeunesse-emploi, the regional Chamber of Commerce, and Développement économique Canada to support business attraction and retention.

Name

Ville de Chandler

Legal name

Ville de Chandler

Website

https://villedechandler.com

Company type

Public

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Ville de Chandler is a municipal government in Gaspésie, Quebec, delivering statutory municipal services, property taxation, permitting, recreation, and economic development to residents, tourists, and businesses across five merged former municipalities.

Ownership category

akta.pro rank

Product category

Public Administration / Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Justice, Public Order, and Safety Activities (922), Amusement and Theme Parks (71311), RV (Recreational Vehicle) Parks and Campgrounds (721211), Arts, Entertainment, and Recreation (71)

SIC

Services-Amusement & Recreation Services (7900), Services-Miscellaneous Amusement & Recreation (7990), Land Subdividers & Developers (No Cemeteries) (6552), Sanitary Services (4950), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Economic Development & Business Licensing (Local) (BPAIACAN), Parks, Recreation & Protected Areas Administration (BPAIAMAH), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Permitting, Reservations & Visitor Information Services (Passes, Booking, Visitor Centers) (THAAAGAD), City Squares, Old Towns & Landmark Districts (THAJACAJ)

Keywords

• Municipal government services
• Property tax administration
• Public recreation facilities
• Citizen service portals
• Economic development services

Headquarters

HQ city

Chandler

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Property Taxes: Annual property taxation based on municipal evaluation roles for residential, commercial, industrial, and multi-unit residential properties
2. Licenses and Permits: Revenue from various municipal permits including building permits, burning permits, door-to-door sales permits, and business licenses
3. Revitalization Tax Credits: Property tax credits offered to promote construction, expansion, or renovation of commercial, industrial, or multi-unit residential buildings, generating development activity
4. Recreation and Sports Services: Revenue from sports complex activities, swimming lessons, course registrations, and facility rentals (ice time, sports fields, gymnasium)

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Ville de Chandler is a municipal government that delivers public administration, property taxation, urban planning, public safety, fire services, recreational programming, tourism information, and economic development support to residents, businesses, and visitors. Its offering spans digital citizen services (tax evaluation portal, citizen account portal, mobile reporting app, SMS alert system, recreation scheduling platform) and physical infrastructure (sports complex, outdoor recreation bases, tourist information office, industrial park). The municipality raises revenue primarily through annual property taxes, permits and licenses, recreation fees, and revitalization tax credits.

Product overview

Ville de Chandler offers a suite of digital citizen services including AccèsCité for property tax and evaluation consultation, Dossier Citoyen for citizen account management, Activity Messenger-based recreation services for scheduling activities and making reservations, the Voilà! mobile application for non-emergency municipal reporting, and Memento SMS notification service for community alerts. These services operate as interconnected digital touchpoints enabling residents to access municipal information, manage taxes, register for recreational programs, and communicate with the city.

Differentiator

Problem solved

Functional benefit

Products and services

• AccèsCité Online Portal Online portal for consulting property evaluation rolls and taxation roles, providing citizens and professionals with centralized access to property tax evaluation information.
• Dossier Citoyen Resident Portal Citizen portal accessed through the Voilà! web platform that allows residents to view and manage their tax accounts, register properties, and access municipal files online.
• Voilà! Web Portal and Mobile Application Digital platform consisting of a web portal and mobile application that enables tax account management and payment, property registration, and non-urgent municipal issue reporting by residents.
• Activity Messenger Recreation Platform Modern leisure services platform enabling citizens to view schedules for sports and cultural activities, consult infrastructure programming and hours of operation, and make online reservations.
• Memento SMS Community Alert Service Free and secure SMS notification service enabling the municipality to communicate directly with the community regarding safety information and community alerts.
• Centre sportif Clément-Tremblay Sports Complex Sports complex offering an indoor arena, gymnasium, swimming pool with 4 lanes of 20 meters each, and bowling alley, with programming and facility rentals available through loisirs.chandler.
• Base de plein air de Bellefeuille Year-round outdoor activity base located in Pabos Mills offering hiking trails, kayak rentals, day camps, and chalet rentals.
• Centre de plein air La Seigneurie Seasonal outdoor recreation center located in Pabos providing camping, chalet rentals, practice golf, mini-golf, and pedal kart circuit access.
• Tourist Information Service Dedicated tourist welcome office providing maps, attraction information, accommodation guidance, and recommendations for visitors and travelers to the Chandler region.

Quantifiable outcome

• Low employee turnover rate of less than 1% annually indicating stable workforce
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Activity MessengercoreTechnology or Integration · 5 January 2026Modern platform for leisure services enabling consultation of sports and cultural activity schedules, infrastructure programming, hours of operation, and online reservations starting January 1, 2026
• MementocoreTechnology or Integration · 27 November 2025Free and secure SMS technology service connecting the municipality directly with the community for rapid safety information distribution
• Comité ZIP GaspésieminorStrategic or Co-development Partner · 1 January 2025Partner in eelgrass habitat restoration at Grand Pabos barachois, conducting restoration work in summer 2025 with support from Fisheries and Oceans Canada
• JolifishminorOthersWeb design and development partner responsible for the municipal website creation and maintenance
• Accéo (AccèsCité)coreTechnology or IntegrationProvides the AccèsCité portal technology for property tax evaluation and consultation services
• Village-Relais Partner EstablishmentscoreStrategic or Co-development PartnerNetwork of accredited establishments offering year-round services including accommodations (gîtes, motels, camping), restaurants, gas stations, banks, and mechanical repairs as part of the Village-Relais certification program
• CTMA Cruise GroupminorStrategic or Co-development PartnerSummer cruises from Montreal to Îles-de-la-Madeleine via Chandler dock, with cruise ship docking at Chandler quay
• SapinartminorStrategic or Co-development PartnerNon-profit performing arts diffuser active over 35 years, presenting approximately 20 professional shows annually (music, theater) at the Salle de spectacles Thomas Morissey
• Carrefour jeunesse-emploi du Rocher-PercécoreGTM or Marketing PartnerYouth employment center providing support for business startups and young entrepreneurs at 409B boulevard René-Lévesque Ouest
• CLD du Rocher-PercécoreGTM or Marketing PartnerLocal development centre supporting pre-startup, startup, growth, and market expansion stages for businesses
• Chambre de commerce de la MRC du Rocher-PercéminorGTM or Marketing PartnerChamber of commerce representing the business community of the MRC du Rocher-Percé
• Technocentre des TIC de la Gaspésie-Îles-de-la-MadeleinecoreTechnology or IntegrationMunicipal-owned ICT shared services center providing technology services and hosting the Technocentre for the Gaspésie-Îles-de-la-Madeleine region

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Municipality of the District of Guysborough (NS): Rural coastal Canadian municipality with similar scale, economic-diversification challenges, and reliance on tourism and small-business retention. Comparable as a peer in terms of small-municipality service delivery and demographic exposure.
• Ville de Gaspé: Adjacent municipality and regional service center in the Gaspésie region of Quebec. Directly comparable as another small Quebec municipality providing tourism, recreation, urban planning, and economic development services to a coastal population base.
• Ville de Percé: Tourism-driven neighboring municipality within the MRC du Rocher-Percé. Comparable in scale and economic profile, with similar reliance on natural attractions (Percé Rock) and the same regional labor market and provincial regulatory environment.
• Ville de Bonaventure: Small coastal Quebec municipality in the Gaspésie region with comparable population scale, tourism orientation (beach, outdoor recreation), and municipal service delivery model under Quebec's municipal affairs framework.
• Ville de Carleton-sur-Mer: Small Quebec municipality on the Baie des Chaleurs with a comparable tourism-and-recreation economic model, similar reliance on seasonal visitors, and the same provincial municipal governance structure.
• Town of Souris (PEI): Small Canadian coastal town with a comparable tourism-and-fishing economic base and small-municipal administrative structure. Relevant peer for benchmarking recreation programming, marina operations, and seasonal tourism services.

Direct peers

• MRC du Rocher-Percé: Regional county municipality that includes Chandler and coordinates supra-local planning, economic development, and public services. Most directly comparable as the regional governance counterpart governing the same territory and population.

Others

• Activity Messenger: Leisure-services platform partner for Chandler (launching 2026-01-05). Comparable as a recreation-management software peer used by municipalities across Quebec for activity scheduling, registrations, and facility bookings.
• Voilà (AppVoilà): Technology vendor powering Chandler's Dossier Citoyen and Voilà! municipal reporting platforms. Relevant ecosystem peer illustrating the SaaS infrastructure layer that small Canadian municipalities increasingly depend on for citizen service delivery.
• AccèsCité / Accéo: Technology provider of the AccèsCité property tax/evaluation portal used by Chandler. Comparable as a municipal-tech enabler across many Quebec municipalities, illustrating the shared digital backbone for property-taxation services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/188054827893640
• LinkedInlinkedin.com/company/ville-de-chandler

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Chandler