What Ville de Saguenay does

Ville de Saguenay is a municipal government entity created on December 18, 2002, through the amalgamation of the cities of Chicoutimi, Jonquière, La Baie, Laterrière, and Shipshaw, making it the administrative centre of the Saguenay–Lac-Saint-Jean region of Quebec, Canada. The municipality operates under a three-borough (arrondissement) structure—Chicoutimi, Jonquière, and La Baie—each with delegated powers for local governance including urban planning, fire safety, waste management, and local economic development. The city serves residents, immigrants, and local businesses across the territory, providing municipal services spanning public safety (police and fire), urban planning and building permits, environmental services (water, waste, composting), recreation and culture, immigration integration, and economic development support. Operational reach extends across multiple districts including Chicoutimi, Jonquière, La Baie, Laterrière, Shipshaw, Kénogami, and Arvida, with 508 employees and wholly-owned municipal subsidiaries: Hydro-Jonquière (utilities), Société de transport du Saguenay (public transit), Aéroport de Saguenay (airport services), and Centre d'histoire Sir-William-Price (heritage).

The core technology consists of municipal government digital infrastructure delivered through the central portal ville.saguenay.ca and supplementary subdomain services: loisirs.saguenay.ca (recreation), sorties.saguenay.ca (outing ideas), carriere.saguenay.ca (careers), and dedicated portals for tax consultation, police, fire safety, and Hydro-Jonquière utility billing. Distribution is delivered via three physical borough offices plus 24/7 online service request and permit application systems, an automated phone notification system for emergencies, and newsletter subscription channels. The revenue model is anchored in recurring property taxation based on assessed property values (rates set annually by municipal council), supplemented by fees for permits, licenses, and utility services under regulation VS-R-2014-54, and electricity billing routed through Hydro-Jonquière.

The municipality's commercial positioning emphasizes three differentiation vectors: a comprehensive single-administrator service structure spanning three boroughs with delegated powers; heritage preservation including the UNESCO World Heritage site of Arvida; and local economic development instruments including investment funds, business support, and the Cellule de développement immobilier (real estate development cell). Subsidiary brands include Carte Accès Saguenay (recreation access), Programme Équipe Saguenay (sports support), Plan climat (climate plan), and Accès-Loisirs (recreation access for lower-income residents). Customer-facing channels comprise the official website, organic social media on Facebook/Instagram/X/YouTube, automated emergency calls, and email newsletters, with self-serve online service request systems covering reporting, permits, tax payments, and information access.

Name

Ville de Saguenay

Legal name

Ville de Saguenay

Website

https://ville.saguenay.ca

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Ville de Saguenay is a Canadian municipal government entity, formed in 2002 through amalgamation, serving residents, businesses, and immigrants across Chicoutimi, Jonquière, La Baie, and surrounding districts in the Saguenay–Lac-Saint-Jean region with public safety, utilities, urban planning, recreation, and immigration services funded by property taxes and municipal fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Economic Development & Business Licensing (Local) (BPAIACAN), State/Provincial Environmental Protection & Natural Resources Administration (BPAIABAL)

Keywords

• Municipal government services
• Property taxation
• Public utility services
• Urban planning permits
• Recreational programs

Headquarters

HQ city

Saguenay

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Property Taxes: Property taxation constitutes a primary revenue source for the municipality, funding essential public services and infrastructure maintenance.

Pricing tiers

Distribution channels3 records

Marketing channels4 records

Core offering

Ville de Saguenay provides municipal government services to residents and businesses across the Saguenay–Lac-Saint-Jean region, including public safety (police and fire), urban planning and permitting, environmental services (water, waste management, composting), property taxation, recreation and cultural programs, immigration integration support, and economic development programs. It operates three borough offices (Chicoutimi, Jonquière, La Baie) with delegated local governance powers, and delivers utility services (electricity and water) through its wholly-owned subsidiary Hydro-Jonquière.

Product overview

Ville de Saguenay is a municipal government entity operating a comprehensive citizen services portal. The city's digital offering consists of the main municipal website (ville.saguenay.ca) along with multiple subdomain services including a leisure portal (loisirs.saguenay.ca), an outings ideas portal (sorties.saguenay.ca), a careers portal (carriere.saguenay.ca), and various service portals for taxes, police, fire safety, and Hydro-Jonquière utility billing. The integrated services cover citizen-facing municipal functions including animal control, building permits, environmental services, immigration support, public safety, sports and recreation facilities, library services, arts and culture programs, and utility services (electricity via Hydro-Jonquière). The website provides access to online service requests, permit applications, tax consultation, and recreational activity registrations.

Differentiator

Problem solved

Functional benefit

Brands

• Carte Accès Saguenay: Municipal recreation access card for residents to access leisure facilities and programs
• Cellule de développement immobilier de Saguenay
• Programme Équipe Saguenay
• Hydro-Jonquière
• Plan climat
• Accès-Loisirs

Products and services

• Carte Accès Saguenay Municipal recreation access card enabling residents to access leisure facilities and community programs offered by the City of Saguenay.
• Hydro-Jonquière Utility Services Water and electricity utility services provided to Saguenay residents through the wholly-owned municipal subsidiary Hydro-Jonquière, including billing, account opening, and online payment.
• Société de transport du Saguenay (STS) Public transportation services operated through a wholly-owned municipal subsidiary serving residents across the Saguenay boroughs.
• Aéroport de Saguenay Municipal airport services operated through a wholly-owned municipal corporation serving the Saguenay region.
• Building and Renovation Permits Permits and regulatory services for residential construction and renovation projects, including programs for heritage building renovation (Rénovation patrimoniale) and accessory housing units (UHA).
• Cellule de développement immobilier de Saguenay Real estate development cell offering personalized support and local expertise for real estate projects within the City of Saguenay.
• Accès-Loisirs Program Recreation access program for low-income citizens to participate in leisure and recreational activities offered by the municipality.
• Programme Équipe Saguenay Sports and athletics support program providing funding and resources to local athletes and sports teams.
• Centre d'histoire Sir-William-Price Heritage history center operated as a wholly-owned municipal corporation, preserving and presenting the historical heritage of the Saguenay region including the Patrimoine Historique Sir-William-Price.
• Plan climat (Climate Action Plan) Municipal climate action plan providing programs and services for environmental sustainability and emissions reduction across the city.
• Environmental Services (Waste, Water, Composting) Municipal environmental services including household waste collection, brown bin composting, ecocentres, septics and wastewater management, recycling, and reuse programs for Saguenay residents.
• Municipal Court (Cour municipale) Municipal court handling infractions, judgment execution, and public notices of signification under the city's jurisdiction.
• Public Safety Services (Police and Fire) Municipal police and fire safety services delivered to Saguenay residents through the Sécurité publique department, including emergency numbers and incident response.
• Immigration Settlement Services Immigration guidance and integration support services covering housing, transportation, employment, healthcare, education, and administrative procedures for newcomers settling in Saguenay.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Théâtre 100 MasquesminorStrategic or Co-development PartnerPartnership with Théâtre 100 Masques for the creation and production of audio-theatrical heritage circuits in the Chicoutimi borough. The theater company created audio content including 33 capsules covering historical narratives of various sites and locations throughout the city.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Thunder Bay: Canadian northern regional city of similar population scale, offering full municipal services including utilities, transit, and airport operations. Comparable in scale, regional role, and northern operating context.
• Ville de Shawinigan: Quebec municipality with similar post-industrial economic profile to Saguenay, operating under the same provincial framework with comparable services and economic development challenges. Direct structural and demographic peer.
• Ville de Sherbrooke: Quebec regional municipality of comparable population scale (~165,000) operating a similar full-stack municipal service model including public safety, utilities, urban planning, and economic development. Same provincial legislative framework (Cities and Towns Act), making service and governance structures directly comparable.
• Ville de Saint-Hyacinthe: Quebec regional city of comparable scale, operating similar municipal service portfolio including economic development, public safety, recreation, and environmental services. Shares the Quebec mid-sized city operational profile.
• City of Greater Sudbury: Canadian mid-sized regional municipality formed through amalgamation, with comparable service breadth, multi-district governance, and northern resource-based economic profile. Provides a strong cross-provincial operational analog.
• Ville de Drummondville: Quebec regional municipality of similar administrative profile, providing public safety, urban planning, recreation, and environmental services under the same provincial legislation. Direct operational peer in mid-sized Quebec municipal governance.
• Ville de Trois-Rivières: Quebec regional administrative center of comparable scale (~140,000) in the Mauricie region, operating analogous municipal services including its own transit corporation, public works, and economic development programs. Shares the Quebec regional-city service profile with Saguenay.
• Ville de Lévis: Quebec municipality of similar size (~150,000) operating under the same Quebec municipal law regime with comparable service breadth (public safety, permits, recreation, environment). Directly comparable in citizen service delivery model and revenue structure.
• Ville de Granby: Quebec municipality of similar administrative scale, operating comparable municipal services under the same legislative framework. Direct peer in mid-sized Quebec municipal service delivery.
• Ville de Gatineau: Larger Quebec municipality (~290,000) operating with a similar arrondissements-style service delivery model and full municipal service portfolio. Comparable in operating structure and Quebec public administration framework, though at greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/VilleSaguenay
• YouTubeyoutube.com/user/VilledeSaguenay
• Facebookfacebook.com/VilleSaguenay
• Instagraminstagram.com/villesaguenay
• LinkedInlinkedin.com/company/ville-de-saguenay

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Saguenay