VirtualMD

Name

VirtualMD

Legal name

Virtual MD, S.A. de C.V.

Website

https://virtualmd.mx

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians, Mental Health Specialists (621112), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Urgent Care & On-Demand Virtual Visits (HLALAAAB), Behavioral Health & Psychiatry Virtual Care (Payer Network) (HLALACAC)

Keywords

• Telemedicine platform
• Virtual medical consultations
• Specialist video consultations
• Digital health services
• Corporate telehealth benefits

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Individual Consultations: One-time per-consultation fees charged to individual patients. Patients pay per visit for general medicine, specialties, psychology, nutrition, and other services. Pricing varies by specialty and consultation type.
2. Enterprise/B2B Plans: Corporate telemedicine packages where companies pay to provide health benefits to employees. Includes dedicated portals, reporting dashboards, and preferential pricing on consultations for employee use.
3. Healthcare Referrals: Commission-based revenue from referring patients to partner services including laboratories, vaccination services, and ambulance coordination.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

VirtualMD operates a telemedicine platform that connects patients in Mexico to a network of 120+ certified specialists and general practitioners via secure video consultations, available 24/7. The service includes electronic prescriptions valid across Mexico, digital medical records via the MediSel system, and an AI-powered triage chatbot (VitaMD) that routes patients to the appropriate specialty. It also offers corporate telemedicine plans that provide employee health benefits, dedicated portals, usage analytics, and an integrated health education portal (El Poder de la Salud).

Product overview

VirtualMD is a telemedicine platform operating as a unified ecosystem with a core virtual consultation product supplemented by AI-assisted patient guidance, corporate health solutions, and partner services. The main platform provides video consultations with over 120 specialists across 50+ medical specialties, supported by the VitaMD AI chatbot for triage and specialist recommendations. Additional modules include El Poder de la Salud educational portal, corporate telemedicine plans with health education tools, and integrated partner services for laboratories, ambulances, and vaccinations. The company also maintains a doctor portal (Panel Doctores) and a diabetes companion program under development.

Differentiator

Problem solved

Functional benefit

Products and services

• VirtualMD Virtual Consultations Core telemedicine service providing video consultations with certified general practitioners, specialists, psychologists, and nutritionists. Includes electronic prescriptions valid across Mexico, secure digital medical records, and follow-up care. Available 365 days a year to individual patients in Mexico.
• Diabetes Companion Program Comprehensive diabetes management program combining specialist consultations (endocrinology, nutrition, cardiology, nephrology, ophthalmology), health education, digital tools, and continuous follow-up for patients living with or at risk of diabetes.
• Telemedicina para Empresas (Corporate Telemedicine) Corporate telemedicine solution providing employee health benefits including virtual consultations, health education portal with reminders and workshops, usage analytics, dedicated support, and discounts on additional consultations and chronic disease follow-up programs. Targeted at companies offering telemedicine as an employee benefit.

Quantifiable outcome

• 92% of patients indicate VirtualMD resolved their health concern
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Health AlliesminorStrategic or Co-development Partner · 1 January 2023Health Allies is VirtualMD's social responsibility arm, a humanitarian NGO founded in January 2023 providing medical support to vulnerable populations in Puebla, Guerrero, Chiapas, Estado de México, and Ciudad de México, focusing on women's health, environmental health, and migrant health.
• Laboratorios ChopocoreStrategic or Co-development PartnerPartnership with Laboratorios Chopo, a leading clinical laboratory network in Mexico, enabling VirtualMD to refer patients for diagnostic tests and laboratory analysis. The partnership includes free interpretation of laboratory results with consultations.
• Anngel AmbulanciascoreStrategic or Co-development PartnerPartnership with Anngel, a leading ambulance dispatch company in Mexico known for fastest response times, providing emergency medical transport coordination for VirtualMD patients when in-person care is needed.
• InmunitascoreStrategic or Co-development PartnerPartnership with Inmunitas, a vaccination company with locations in CDMX, GDL, MTY, and CANCÚN, offering walk-in vaccination services without appointments, at competitive prices, including on-site vaccination for businesses.
• Clínica Sanemos TlalpanminorStrategic or Co-development PartnerPartnership with Sanemos Tlalpan clinic, a medical facility in Mexico City offering in-person consultations as an option when patients need physical examination or treatment beyond what telemedicine can provide.
• MediSelcoreTechnology or IntegrationMediSel-Latinoamericana de Ciencias y Tecnología provides the electronic medical records system for VirtualMD, enabling secure storage and management of patient clinical history, consultation notes, and medical documents in compliance with Mexican health regulations.
• DUMEDICcoreChannel Partner/ Reseller/ DistributorDUMEDIC is an international partner that resells VirtualMD telemedicine services to serve patients outside Mexico, particularly offering access to Mexican specialists with pricing in USD. DUMEDIC also coordinates in-person medical appointments when needed.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Doctoralia (Docplanner): Docplanner is the parent of Doctoralia and a leading healthcare booking and SaaS platform across Europe and Latin America. Its broader portfolio, deeper capital base, and physician SaaS offering position it as a scaled incumbent competing with VirtualMD's D2C and corporate channels in Mexico.
• Teladoc Health: Teladoc Health is the largest global telehealth incumbent offering virtual primary, specialty, and mental health services worldwide. It serves as the broad competitive ceiling on virtual care business models and could enter or partner into Mexico at scale.

Direct peers

• Doctoralia: Doctoralia is a leading patient-facing doctor booking and telehealth platform owned by Docplanner, operating in Mexico. It directly competes with VirtualMD for individual consultations and physician visibility, with a comparable D2C booking and review-driven discovery model.
• Top Doctors Mexico: Top Doctors is a premium doctor-discovery and online consultation platform with significant presence in Mexico, including specialties. It overlaps with VirtualMD on specialist video consultations and curated physician networks serving Spanish-speaking patients.
• MedCitas: MedCitas is a Mexican online appointment-booking platform connecting patients to specialists. It competes with VirtualMD's D2C specialist booking funnel and operates overlapping telemedicine-adjacent appointment flows for Mexican patients.
• Salud Interactiva: Salud Interactiva is a Mexican telemedicine and remote consultation provider focused on affordable primary and specialist care. It competes with VirtualMD on phone-and-video general medicine offerings for the Mexican population, often via insurance or employer channels.

Regional players

• Kry (Livi): Kry/Livi is a leading European direct-to-consumer telemedicine platform for primary care and mental health. It does not operate in Mexico but mirrors VirtualMD's specialty-and-general-medicine D2C virtual care playbook and enterprise channel development.

Emerging players

• Medical Care by Sofía: Sofía is a Mexican health-insurance and telemedicine startup that bundles virtual primary care and pharmacy benefits. It overlaps with VirtualMD on D2C virtual primary care and employer-channel health benefits, though it leads with an insurance-wrapper product.
• Doccla: Doccla is a European virtual-care platform offering remote patient monitoring and virtual ward services. While regional, its model of integrated virtual care plus in-person escalation mirrors VirtualMD's labs/ambulance/partnership ecosystem, though in a different geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/virtualmdmx

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VirtualMD