Volunteering Queensland

What Volunteering Queensland does

Volunteering Queensland is the state peak body for volunteering in Queensland, Australia, operating as a registered charity and Incorporated Association (currently transitioning to a Company Limited by Guarantee). Founded in 1984, the organisation represents over 300 direct member organisations and a wider network covering hundreds of thousands of volunteers across Queensland, advocating for volunteer rights and wellbeing. Its core service pillars include volunteer matching (via SEEK Volunteer integration on volunteeringqld.org.au), professional development through Registered Training Organisation #6020 (delivering Certificate IV in Coordination of Volunteer Programs, CPD, and Learning Labs), research and advocacy (State of Volunteering in Queensland reports, Five Forces analysis), and disaster volunteer management (EV CREW for spontaneous emergency volunteers, Care Army for older and vulnerable people, and the Disaster Volunteer Platform for long-term recovery). The organisation operates from five offices — Brisbane headquarters and regional Volunteer Resource Centres in Cairns, Townsville, Sunshine Coast, and Gold Coast — and includes an Australian College of Volunteering training sub-brand.

Revenue is generated through three core streams: government grants (a 41-year partnership with the Queensland Government and funding from the Australian Government Department of Social Services for the Volunteer Management Activity), annual membership fees from not-for-profit organisations (FULL), government agencies and businesses (ASSOCIATE), and distinguished contributors (LIFE), and training and professional development fees delivered through its RTO status. Distribution is hybrid: a self-serve website platform for volunteer listings, a regional channel network of Volunteer Resource Centres for localised support, direct sales for membership and enterprise training, and formal government partnerships for programme delivery. The organisation is led by CEO Jane Hedger, with Dr Linda Lavarch as Board President and Her Excellency Dr Jeannette Young AC PSM as Patron.

Name

Volunteering Queensland

Legal name

Volunteering Queensland

Website

https://volunteeringqld.org.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Volunteering Queensland is the state peak body for volunteering in Queensland, Australia, representing 300+ member organisations and hundreds of thousands of volunteers through membership services, registered training, advocacy, research, and disaster volunteer management programs.

Ownership category

akta.pro rank

Product category

Volunteer Sector Services and Training

NAICS

Civic and Social Organizations (813410), Grantmaking and Giving Services (8132)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro primary industry

Disaster Relief & Humanitarian Aid Volunteering (EDAIAGAF)

akta.pro secondary industries

Education & Teaching Volunteer Programs (EDAIAGAD), Emergency Shelter, Camp Coordination & Camp Management (CCCM) (BPADADAB), Volunteer Program Funding, Scholarships & Fundraising Support (EDAIAGAO)

Keywords

• Volunteer sector training
• Volunteer management services
• Community engagement programs
• Nonprofit membership services
• Disaster volunteer coordination

Headquarters

HQ city

BRISBANE, Q

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Membership Fees: Annual membership fees from not-for-profit organisations, government agencies, educational institutions, and businesses. Membership categories include FULL (not-for-profit NGOs), ASSOCIATE (councils, government agencies, educational institutions, businesses), and LIFE (bestowed for exemplary contribution).
2. Government Grants and Funding: Primary funding from Queensland Government (41-year partnership) and Australian Government's Department of Social Services for programs like Volunteer Management Activity (VMA).
3. Training and Professional Development Services: As an RTO (#6020), the organisation delivers accredited and non-accredited training courses to the volunteering sector and secondary schools, including Certificate IV in Coordination of Volunteer Programs, sector workshops, and CPD programs.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels11 records

Core offering

Volunteering Queensland is the state peak body for volunteering in Queensland, functioning as both a membership organisation for over 300 volunteer-involving organisations and a Registered Training Organisation (RTO #6020). It delivers volunteer recruitment and matching (via SEEK Volunteer integration), accredited and non-accredited training (including Certificate IV in Coordination of Volunteer Programs), disaster volunteer management programs (EV CREW, Care Army), research and advocacy (State of Volunteering reports), professional development (CPD Program, Learning Labs), and community engagement services across Queensland.

Product overview

Volunteering Queensland operates as a state peak body for volunteering, functioning as both a membership organisation and a Registered Training Organisation (RTO #6020). Its product portfolio centres on three interconnected pillars: (1) a volunteer matching platform through SEEK Volunteer integration that connects volunteers with organisations across Queensland; (2) professional development services including accredited training (Certificate IV in Coordination of Volunteer Programs), the CPD Program, Learning Labs series, and Volunteer Leadership Network events; and (3) research and advocacy tools including the State of Volunteering reports, Volunteer Replacement Cost Calculator, and Voice of the Volunteer Survey. Additional offerings include disaster preparedness programs (EV CREW, Care Army), inclusion training (SBS Inclusion, Indigenous Cultural Awareness), and an annual Queensland Volunteering Conference. The organisation serves over 300 member organisations and represents hundreds of thousands of volunteers through a network of Volunteer Resource Centres across Far North Queensland, North Queensland, Sunshine Coast, and Gold Coast.

Differentiator

Problem solved

Functional benefit

Brands

• Australian College of Volunteering (ACV): Training division offering accredited certifications and non-accredited courses in Active Volunteering for the volunteering sector and secondary schools across Queensland.
• EV CREW
• Seniors Volunteering
• Care Army
• Queensland Volunteering Awards
• Volunteer Gateway
• Voice of the Volunteer Survey

Products and services

• Membership Services
• Training Services (RTO #6020)

Quantifiable outcome

• 300+ member organisations supported
• +2 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

14 partnerships are on record, tiered core and secondary.

• Queensland GovernmentcoreStrategic or Co-development Partner41-year partnership spanning programs and innovations including Care Army, Neighbourhood and Care Army Connect Workers Initiative, digital inclusion programs, and EV CREW disaster volunteer management services. Includes investment in state budget measures to strengthen support for volunteers and volunteer involving organisations.
• Australian Government Department of Social ServicescoreStrategic or Co-development PartnerFunding and oversight of Volunteer Management Activity (VMA) program, which aims to increase opportunities for people to participate in the social and economic life of their community through volunteering.
• SEEK VolunteercoreTechnology or IntegrationIntegration of SEEK Volunteer widget on Volunteering Queensland website enabling volunteer opportunity search function for Queensland organisations.
• Brisbane City CouncilcoreStrategic or Co-development PartnerAnnual Homeless Connect partnership bringing together Brisbane City Council and Volunteering Queensland with over 300 volunteers to support people experiencing homelessness.
• Justice ConnectsecondaryStrategic or Co-development PartnerPartnership for Learning Lab Series 1 on duty of care, delivering legal essentials training on volunteer safety, insurance, and WHS for volunteer-involving organisations.
• Institute of Community Directors Australia (ICDA)secondaryStrategic or Co-development PartnerPartnership for Learning Lab Series 2 on impact measurement, helping organisations use existing data to evaluate outcomes and demonstrate success.
• Dr Ruth KnightsecondaryStrategic or Co-development PartnerFacilitator for Learning Lab Series 2 storytelling session, providing expertise in outcomes measurement and narrative development for volunteer programs.
• University of TasmaniasecondaryStrategic or Co-development PartnerPartnership for Learning Lab Series 3 on leadership and motivation, with Dr Toby Newstead providing leadership scholarship and research insights.
• Ipsos (Bhavna Sawnani)secondaryStrategic or Co-development PartnerPartnership for Learning Lab Series 3 on feedback and engagement, providing research expertise on using Voice of the Volunteer survey dashboard.
• Dr Liz CrowesecondaryStrategic or Co-development PartnerPartner for Learning Lab Series 1 on giving feedback and having tricky conversations, bringing clinical social work and staff wellbeing expertise.
• Malu LearningsecondaryStrategic or Co-development PartnerOnline learning platform for Indigenous Cultural Awareness training, delivering culturally grounded cultural awareness and capability training for organisations.
• Volunteering AustraliacoreStrategic or Co-development PartnerNational volunteering network participation, working with state and territory volunteering peak bodies across Australia including ACT, NSW, SA & NT, Tasmania, Victoria, and WA.
• Her Excellency Dr Jeannette Young AC PSM, Governor of QueenslandsecondaryOthersPatron of Volunteering Queensland, supporting the organisation's work and championing volunteers in Queensland.
• My Community DirectorysecondaryTechnology or IntegrationPlatform hosting the Voice of the Volunteer Survey tool, enabling organisations to distribute surveys via email, SMS, or QR code and view results through a dashboard.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Points of Light: Large US-based nonprofit focused on volunteer service and civic engagement, with significant advocacy, training, and corporate volunteer programs. Comparable in mission and program mix, though at a much larger scale.
• SEEK Volunteer: Owned by SEEK Limited, this is Australia's largest volunteer opportunity listing platform and the underlying technology partner embedded in Volunteering Queensland's website. Comparable for the volunteer-listing use case.

Direct peers

• Volunteering Tasmania: State peak body for volunteering in Tasmania, providing volunteer matching, training, and advocacy. Functional peer sharing the same state-peak-body model and National Standards framework.
• Volunteering WA: State peak body for volunteering in Western Australia, delivering volunteer management training, advocacy, and sector support. Closely comparable in mission and service breadth.
• Volunteering Australia: National peak body for volunteering in Australia, coordinating state and territory bodies including Volunteering Queensland. Direct peer operating the same sector-advocacy and standards-setting mandate at the national level.
• GoVolunteer: Australia's national online volunteer matching platform connecting volunteers with opportunities. Direct peer in the volunteer-listing and matching category that competes for volunteer mindshare and listings.
• Volunteering Victoria: State peak body for volunteering in Victoria, providing the same membership, training, and advocacy model as Volunteering Queensland in a different state. Closest functional peer by structure and service mix.
• Volunteering NSW: State peak body for volunteering in New South Wales, offering volunteer matching, training, and sector advocacy — directly comparable in scope and service catalogue to Volunteering Queensland.

Emerging players

• Volunteer Canada: National volunteer sector organisation in Canada providing research, training, and codes of practice. Comparable in mandate but operates in a different jurisdiction; useful as a sector-level benchmark.

Regional players

• Australian Volunteers International: Australian organisation focused on international volunteering and development programs. Adjacent in the volunteering sector but operates in a different (international) geography from Volunteering Queensland's domestic focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/volunteeringqld
• YouTubeyoutube.com/channel/UCF0MOrS6iFXZD1DlK2cMKLQ
• Facebookfacebook.com/VolunteeringQld
• LinkedInlinkedin.com/company/volunteering-queensland-inc
• Instagraminstagram.com/volunteeringqld

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volunteering Queensland