Town of Westlake

What Town of Westlake does

The Town of Westlake is a municipal government entity incorporated in 1957 in Tarrant and Denton counties, Texas, northwest of Dallas-Fort Worth. It serves approximately 2,000+ residents across a 7-square-mile jurisdiction with a projected buildout population of 7,000, while supporting a daytime population of more than 18,000 generated by 50+ corporate employers including Charles Schwab, Deloitte, and Fidelity. Core services span planning and development (paperless digital permitting via the MyGov portal), utility billing and water meter management, Fire/EMS, Municipal Court, Parks & Recreation, Westlake Cemetery, and the Town-operated Westlake Academy charter school (ranked #1 in Texas by Niche).

The Town operates through a Council-Manager governance structure led by Mayor Kim Greaves (former JPMorganChase executive, took office April 2021) and Town Manager Wade Carroll, supported by approximately 49 employees across departments including HR, Finance, Communications, IT, Public Works, and Building Inspection. Police services are contracted through the City of Keller Police Department, and the Town leverages specialized partners for technology, healthcare, and infrastructure consulting (Front Line Mobile Health, Freese and Nichols, Charter Impact, Dickson Educational Services, P3 Works, AT&T, True IP).

Revenue is generated primarily through property taxes at $0.16788 per $100 of taxable value (the lowest rate in North Texas and bottom third statewide, held flat for four consecutive years), sales tax (8.25% total), utility billing, MUD assessments, and selective fees. The FY 2024-2025 budget projects $28 million in total revenues against $24.5 million in expenditures, with capital expansion underway including the $6.7 million Westlake Arts and Sciences Building and a planned data center development with Hillwood Properties.

Name

Town of Westlake

Legal name

Town of Westlake

Website

https://westlaketx.gov

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

11–50 employees

Short description

The Town of Westlake is a Texas municipal government serving 2,000+ residents and an 18,000+ daytime corporate workforce across 7 square miles, delivering digital permitting, utilities, public safety, parks, and the top-ranked Westlake Academy charter school through a $28 million FY 2024-2025 budget.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administrative and Support Services (561)

SIC

Services-Facilities Support Management Services (8744), Non-Operating Establishments (9995), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Local Education Authorities & Municipal Education Offices (EDADABAD)

Keywords

• Municipal government services
• Public safety services
• Utility billing services
• Planning and permitting
• Public charter school

Headquarters

HQ city

Westlake

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Property Tax Revenue: Ad valorem property taxes at $0.16788 per $100 of taxable value (lowest in North Texas and bottom third across state). Fourth consecutive year with flat tax rate.
2. Sales Tax: 8.25% total sales tax (6.25% state, 1% local, 1% economic development). Additional ½ percent in lieu of higher property tax rate (Property Tax Reduction).
3. Utility Billing: Water meter maintenance and billing services with new system upgrade improving accuracy and efficiency
4. Trophy Club MUD Tax: $0.063810 tax rate for Municipal Utility District covering Solana, Entrada, Knolls at Solana, and Granada
5. School District Taxes: Carroll ISD ($1.002500), Keller ISD ($1.312000), Northwest ISD ($1.090200)
6. Westlake Academy Subsidy: $1.7 million subsidy to Westlake Academy from town budget

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The Town of Westlake is a municipal government entity providing civic services to residents, businesses, and visitors within its 7-square-mile jurisdiction in North Texas. Core offerings include police protection (contracted through Keller PD), fire and EMS, water utility billing and meter maintenance, parks and recreation, planning and development with paperless digital permitting, municipal court operations, cemetery services, and operation of Westlake Academy public charter school.

Product overview

The Town of Westlake is a municipal government entity providing comprehensive civic services to residents. Rather than a commercial product portfolio, the Town operates multiple integrated municipal departments and services including a paper-free Planning & Development Department with electronic permit submission through MyGov, utility billing and water meter management, Fire/EMS services, contracted Police Services through Keller PD, Municipal Court, Parks & Recreation, Westlake Cemetery, and Westlake Academy (charter school). The Town's digital infrastructure is built on CivicPlus® government website technology, with internal operational systems for permits, code enforcement, building inspection, and financial management.

Differentiator

Problem solved

Functional benefit

Brands

• Westlake Academy: Westlake Academy is a public charter school operated by the Town of Westlake, serving students from kindergarten through 12th grade. It has been recognized as #1 in Texas and top 10 in the U.S. by Niche rankings.
• Westlake Wire
• STROLL Westlake

Products and services

• MyGov Permit Portal Electronic permit submission portal for the Planning & Development Department, handling all contractor registrations and permits digitally for residents and businesses.
• Planning & Development Department Services Processing of platting and zoning requests ensuring development conformance with comprehensive plans, zoning regulations, building codes, including building inspection, code enforcement, fire prevention, gas well permit administration, plan review and inspection.
• Utility Billing Water meter maintenance program and billing software services for infrastructure management across Town, including after-hours emergency services for residents.
• Fire / EMS Services Fire protection and emergency medical services provided by Westlake Fire-EMS department, including annual physical exams meeting NFPA 1580 standards for personnel.
• Police Services Contracted police services through Keller Police Department including crime tracking, vacation watch, and home security programs for residents.
• Municipal Court Municipal court operations handling citations and legal proceedings for the Town of Westlake.
• Parks & Recreation Parks maintenance and recreational facilities management including facility reservations with features like BBQ grills, pavilions, and playgrounds for residents.
• Westlake Cemetery Historic cemetery preservation and burial services, maintained in partnership with Rodriguez Graveside Services.
• Westlake Academy Public charter school operated by the Town, ranked #1 in Texas and Top 10 in U.S., receiving $1.7 million subsidy in FY 2024-2025, with technology infrastructure managed through Technology Lab including PowerSchool support.

Quantifiable outcome

• Property tax rate maintained at $0.16788 per $100 for fourth consecutive year
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Rodriguez Graveside ServicesminorOthersMaintains grounds and oversees in-ground burials and funeral services for Westlake Cemetery located at 3101 J.T. Ottinger Road
• Front Line Mobile HealthcoreTechnology or IntegrationProvides specialized medical services for public safety organizations. Conducts annual physicals for firefighters/paramedics meeting NFPA 1580 standards including chest x-rays, vision/hearing tests, cancer screenings, and exercise assessments
• Freese and NicholscoreStrategic or Co-development PartnerProfessional services agreement for water, wastewater, and roadway impact fee study
• Dianna Orender (Utility & Facility Coordinator)minorOthersWater meter and system maintenance program coordination and billing software upgrade implementation
• Dickson Educational ServicescoreTechnology or IntegrationPublic education information management system and PowerSchool support for Westlake Academy for 2024-2025 and 2025-2026 school years
• CF McDonald Electric Inc.minorOthersConstruction contract for Westlake pump station generator installation for $289,268 (Resolution 26-18)
• Charter ImpactcoreTechnology or IntegrationFinancial services and payroll transition for Westlake Academy, taking over payroll by August with goal of ensuring no paychecks missed
• P3 Works (Special District Administration)coreStrategic or Co-development PartnerPID Administrator for Entrada Public Improvement District, levies assessments for public improvements including landscaping, water, wastewater, sidewalks, streets, parking, drainage, trails, and parks over 30 years
• AT&TcoreTechnology or IntegrationNew internet contract secured for Westlake Academy resulting in 30-40% cost reduction. New firewall installation
• City of Keller (Police Department)coreStrategic or Co-development PartnerContract for police services with Keller Police Department. Long-standing partnership between Westlake and Keller
• Hillwood PropertiescoreStrategic or Co-development PartnerDevelopment partner for planned data center project. December 2024 meeting with Westlake and Keller officials to discuss proposed development including preliminary site plan, noise levels, water usage, electrical infrastructure

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• City of Colleyville, Texas: Affluent Tarrant County municipality with comparable demographics, top-tier schools, and small-town service delivery. Often cited alongside Westlake in North Texas quality-of-life rankings.
• Town of Trophy Club, Texas: Small, affluent Denton County municipality that shares the Trophy Club MUD with parts of Westlake. Comparable in size, demographics, and service delivery model.
• City of Southlake, Texas: Adjacent affluent North Texas municipality with comparable demographics, low-tax positioning, and corporate-campus-driven daytime population. Serves as the most direct comparable for residential and commercial attraction strategy.
• City of Roanoke, Texas: Adjacent small Texas municipality with overlapping retail and corporate base in the DFW northwest submarket, serving similar high-growth residential and commercial segments.
• City of Keller, Texas: Neighbor and contracted police services partner with comparable residential profile and similar mid-sized municipal service portfolio. Operates the police force that serves Westlake.

Others

• CivicPlus: Municipal website and community engagement platform provider — explicitly identified in the data as the technology underlying westlaketx.gov and the resident notification system.
• Granicus: Government communications and digital services provider supporting meeting streaming, public records, and constituent notifications — capabilities analogous to Westlake's livestreamed council meetings and Notify Me alerts.

Broad incumbents

• OpenGov: Government technology vendor serving municipal budgeting, procurement, and transparency workflows. Operates in the same municipal-tech category referenced in Westlake's digital infrastructure stack.
• Tyler Technologies: Largest provider of software and technology services dedicated to the public sector, including municipal financial, permitting, and utility billing systems used by towns comparable to Westlake.

Emerging players

• BASIS Charter Schools: Top-ranked national charter school network operating in a similar high-performing, tuition-free public charter model. Closest peer to Westlake Academy in academic positioning and demographic targeting.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/twitter
• YouTubeyoutube.com/@townofwestlaketx
• Facebookfacebook.com/facebook
• Instagramwestlaketx.gov/instagram
• LinkedInlinkedin.com/company/town-of-westlake

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Westlake