Xerox Business Solutions

What Xerox Business Solutions does

Xerox Business Solutions is an operating division of Xerox Corporation that has provided workplace technology solutions across the United States, Hawaii, Canada, and the United Kingdom since 1994. The division sells and services a hardware portfolio of multifunction/all-in-one printers, office printers, production digital presses, wide-format printers, and scanners, all built on the proprietary ConnectKey Technology platform that enables cloud integration (Google Drive, Dropbox, SharePoint, OneDrive), app extensibility via the ConnectKey App Gallery, document security, and workflow automation. Beyond hardware, the division operates a broad services portfolio spanning Managed Print Services, full-stack IT services (managed IT, cloud, data center, cybersecurity, DevSecOps, identity and access management, hyperconverged infrastructure, voice/video collaboration), Capture and Content Services with machine-learning-based intelligent document processing, Robotic Process Automation, Reprographics and Digital Imaging Centers, Workflow Central cloud platform, DocuShare content management, and Digital Mailroom services.

The business model combines hardware sales with associated consumables (toner, supplies), recurring managed services contracts, and project-based or recurring professional services engagements. Go-to-market is executed through direct field sales teams distributed across 90+ regional offices in 44+ U.S. states, supplemented by seven regional phone hotlines for inside sales and customer support, and customer self-service portals for existing accounts. Industry-specific solution packaging targets six primary verticals: Healthcare, Education, Finance, Legal, Government, and Manufacturing. The division is supported by certified partnerships with Microsoft, EnterWorks, Akeneo, Salsify, MuleSoft, Dell Boomi, McAfee, and Trellix.

As a division of publicly traded parent Xerox Corporation (NASDAQ: XRX), Xerox Business Solutions does not separately disclose financial results, funding, or a stand-alone headcount; its strategic positioning is shaped by the parent company's resources, brand equity, and the broader secular pressure on print hardware demand, offset by expansion into IT services, digital transformation, and adjacent product lines such as Pure Water Technology workplace hydration solutions.

Name

Xerox Business Solutions

Legal name

Xerox Business Solutions

Website

https://xeroxbusinesssolutions.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Xerox Business Solutions is an operating division of Xerox Corporation that sells and services multifunction printers, production presses, managed print services, and full-stack IT services across 44+ U.S. states, Hawaii, Canada, and the UK, targeting healthcare, education, finance, legal, government, and manufacturing customers through direct field sales and regional offices.

Ownership category

akta.pro rank

Product category

Office Printing Equipment & Managed Document Services

NAICS

Commercial Printing (except Screen and Books) (323111), Support Activities for Printing (32312), Printing and Related Support Activities (3231), Printing (32311), Computer and Peripheral Equipment Manufacturing (3341), Printing and Related Support Activities (323), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Service Industries For The Printing Trade (2790), Printing Trades Machinery & Equipment (3555), Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370), Services-Mailing, Reproduction, Commercial Art & Photography (7330)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Production & High-Volume Printing Systems (HDACAEAJ), OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB), Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)

Keywords

• Managed print services
• Multifunction printers
• Office printing equipment
• Document workflow automation
• IT managed services

Headquarters

HQ city

Englewood

HQ country

United States

HQ region

North America

Offices92 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Office Printers and Multifunction Devices: Sale of office printers, multifunction/all-in-one printers, production printers, and wide format printers. Includes hardware sales with associated consumables (toner, supplies).
2. Managed Print Services: Ongoing managed print services with device management, print infrastructure optimization, and cost allocation reporting. Typically structured as recurring service contracts.
3. IT Services: Comprehensive IT services including managed IT, cloud solutions, data center, cybersecurity, voice/video collaboration, wireless solutions, and IT procurement. Revenue from both project-based and recurring service engagements.
4. Business Consulting: IT and business consulting including program/project management, process analysis, ITIL implementation, IT strategy alignment, IT staffing, and enterprise architecture consulting.
5. Reprographics & Digital Imaging: Specialized professional services for architecture, engineering, construction, legal, and education markets including digital imaging, wide format printing, traditional printing, binding and finishing services.
6. Capture and Content Services: Document digitization and management services including backfile conversion, paper-to-digital transformation, content management, and workflow automation.
7. Data Solutions: Digital transformation services including MDM/PIM solutions, websites and eCommerce, enterprise integration platforms (MuleSoft, Dell Boomi), big data, and custom application development.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Xerox Business Solutions sells and services office printing hardware (multifunction printers, office printers, production/digital presses, wide format printers, scanners) and delivers complementary IT and document management services including Managed Print Services, Capture and Content Services, Reprographics & Digital Imaging, IT managed services, cloud solutions, cybersecurity, and business consulting. Operations are delivered through a direct field sales force and regional offices across 44+ U.S. states, Hawaii, Canada, and the United Kingdom.

Product overview

Xerox Business Solutions offers an integrated portfolio of hardware products, software platforms, and professional services. The core hardware lineup includes Multifunction/All-In-One Printers, Office Printers, Production Printers (digital presses), Wide Format Printers, and Scanners—all powered by ConnectKey Technology which enables cloud integration (Google Drive, Dropbox, SharePoint), app functionality, and document security. The service portfolio spans Managed Print Services for print infrastructure optimization, comprehensive IT Services (managed IT, data security, cloud solutions, data center services, voice/video collaboration, IT procurement, business consulting), and specialized services including Capture and Content Services (intelligent document processing, workflow automation), Reprographics & Digital Imaging Center, Digital Mailroom, and Robotic Process Automation. Software offerings include DocuShare (enterprise content management), EveryDoc IDP App (intelligent document processing), and Workflow Central Platform (cloud workflow automation). The company also offers adjacent products like Pure Water Technology for workplace hydration solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Xerox Multifunction / All-In-One Printers Cloud-connected multifunction devices combining printing, scanning, copying, and fax capabilities with ConnectKey Technology for enterprise workflow integration. Targeted at businesses seeking consolidated office document devices.
• Xerox Office Printers Standard office printing solutions for business environments, available in desktop and floor-standing configurations.
• Xerox Production Printers (Digital Presses) High-volume digital presses for production printing environments supporting CMYK plus specialty colors (gold, silver, clear, white) for commercial print applications.
• Xerox Wide Format Printers Large format printing solutions for commercial construction, residential construction, schematics, templates, display boards, and banners.
• Xerox Scanners Document scanning devices for converting paper documents into digital formats with text-searchable PDF capabilities.
• Xerox Managed Print Services Comprehensive print management service including workplace assessments, device management, print security, analytics, digitization, workflow automation, and content management capabilities delivered as recurring service contracts.
• Xerox IT Services Full portfolio of IT services including managed IT, data security, wireless and cloud solutions, data center services, voice and video collaboration, IT procurement, business consulting, cloud solutions, and data solutions for businesses of all sizes.
• Xerox Capture and Content Services Document management and content services including physical and electronic data capture, intelligent document processing using machine learning, process automation, and browser-based content access with compliance controls.
• Reprographics & Digital Imaging Center (RDIC) Specialized professional services for architecture, engineering, construction, legal, and education markets including digital imaging, wide format printing, traditional printing, binding, finishing, and document management.
• Xerox DocuShare Enterprise content management platform for organizing, managing, and sharing documents and digital content across organizations.
• Pure Water Technology Workplace drinking water solutions providing premium filtered still and sparkling water through filtration and carbonation technology systems with regular maintenance services.

Quantifiable outcome

• 63% of manufacturers believe integrating IoT will increase profitability
• +5 more outcomes

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability4 records

Feature10 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Lexmark: Direct competitor in office MFPs and managed print services with channel-led sales into enterprise and SMB — comparable product set and recurring service model.
• ARC Document Solutions: Specialized peer in reprographics, digital imaging, and document management for architecture, engineering, construction, and legal — directly overlaps Xerox's Reprographics & Digital Imaging Center offering.
• Sharp Electronics Corporation: Direct competitor offering multifunction printers, displays, and managed print services in the U.S. — comparable hardware portfolio and vertical-specific sales coverage.
• Ricoh USA: Major OEM competitor selling multifunction devices, production printers, and managed print services in the U.S. — directly comparable hardware-plus-services model with strong presence in office and production printing.
• Konica Minolta Business Solutions: Direct competitor offering multifunction printers, managed print services, and IT services with similar vertical go-to-market across healthcare, education, legal, and government — comparable product portfolio and direct sales model.
• Brother International: Competing printer OEM with strong SMB and SOHO positioning and growing enterprise footprint — comparable hardware lineup with growing managed services capability.
• Toshiba America Business Solutions: Direct competitor in office MFPs, production print, and managed document services — comparable product mix and channel structure serving similar enterprise customers.
• Canon Solutions America: Direct peer offering office MFPs, production printers, wide format, and managed services in the U.S. — competing for the same enterprise and SMB print infrastructure contracts.

Broad incumbents

• HP Inc. Global incumbent in office printing and PCs offering multifunction printers, managed print services, and broader IT hardware — competes with Xerox across the entire portfolio at much larger scale.
• Accenture (Managed Services): Global IT services giant that competes for the managed IT, cloud, and digital transformation work that Xerox Business Solutions targets — represents the scale and capability benchmark the division is competing against in IT services expansion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/xeroxbusinesssolutions

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xerox Business Solutions