ZaanApotheek - Poliklinische apotheek ZMC

What ZaanApotheek - Poliklinische apotheek ZMC does

ZaanApotheek is a poliklinische (outpatient clinical) pharmacy physically embedded in the Zorgboulevard adjacent to Zaans Medisch Centrum (ZMC) in Zaandam, Netherlands. It dispenses prescription medications to patients discharging from or visiting the hospital, and is open to the general public regardless of residence. Operations are anchored by five BIG-registered pharmacists (Zanen, Geeven, Fahem, Verwegen, Yigit), a team leader, 21 pharmacy assistants and 2 couriers, supported by 8 service counters and one automated dispensing robot. The pharmacy is the formal dienstapotheek (duty pharmacy) for Zaandam and surroundings from 17:30 to 23:00 and on weekends/holidays, and from 1 July 2025 operates continuously from 08:00 to 23:00.

The service portfolio covers pharmaceutical dispensing, mandatory first-time medication counseling (Begeleidingsgesprek), private Medicijnconsult consultations, medication passport issuance for travel, diabetes service, pill service (medication rolls), free home delivery in postal codes 1502, 1503 and 1508, and home-based clinical services (home blood draw and home infusion therapy). Digital channels include the MijnGezondheid.net national patient portal, the MedGemak mobile app (Pharmapartners), and national electronic health data exchange via the LSP (Landelijk Schakelpunt) under NEN 7510 information security and GDPR controls.

The business model is a fee-for-service pharmacy reimbursed through the Dutch health insurance system. Revenue streams comprise per-prescription dispensing transactions, professional fees for counseling (Terhandstelling en begeleidingsgesprek nieuw geneesmiddel), and ancillary professional services for home delivery, blood draw and infusion therapy. Patient acquisition is primarily referral-driven: hospital specialists and the regional GP/Huisartsen network route patients to the pharmacy, supplemented by the website, digital portals and the duty pharmacy mandate. The pharmacy is privately operated, with no parent company, no outside equity and no public financial disclosure.

Name

ZaanApotheek - Poliklinische apotheek ZMC

Legal name

Zaan Apotheek

Website

https://zaanapotheek.nl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

ZaanApotheek is a clinical hospital pharmacy in the Zorgboulevard next to Zaans Medisch Centrum in Zaandam, Netherlands, dispensing prescription medications, providing pharmaceutical counseling, home delivery, and home-based clinical services to hospital patients and the wider community.

Ownership category

akta.pro rank

Product category

Retail Pharmacy Services

NAICS

Pharmacies and Drug Retailers (456110)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ)

akta.pro secondary industries

Prescription Pickup & Pharmacy Runs (HSACAIAF), Medication Setup & Organization (Pill Boxes/Dispill/Packaging) (HSABALAB), Health & Pharmacy Omnichannel (CRAFAEAK)

Keywords

• Clinical pharmacy services
• Medication dispensing
• Prescription fulfillment
• Pharmaceutical care
• Hospital outpatient pharmacy

Headquarters

HQ city

Zaandam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Technology or R&D

Revenue model

1. Pharmaceutical Dispensing: Dispensing prescription medications to patients, billed through health insurance systems. Services include initial dispensing and repeat prescriptions processed within 3 working days.
2. Pharmaceutical Counseling (Begeleidingsgesprek): Medication counseling sessions for new medications or medications not used in over 1 year. Billed as 'Terhandstelling en begeleidingsgesprek nieuw geneesmiddel' to health insurers, typically under patient's deductible.
3. Delivery Service: Home delivery of medications in specified postal code areas (1502, 1503, 1508) - free of charge for patients unable to pick up medication themselves
4. Blood Draw Service (Thuisprikservice): Home blood draw service for patients, in collaboration with hospital pharmacy

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

ZaanApotheek is the clinical (poliklinische) pharmacy owned by and located inside the Zorgboulevard adjacent to Zaans Medisch Centrum in Zaandam, Netherlands. It dispenses prescription and over-the-counter medications to hospital patients and the wider community, supported by automated dispensing, a patient portal (MijnGezondheid.net), a mobile app (MedGemak), home delivery in selected postal codes, and pharmaceutical counseling for new medications.

Product overview

ZaanApotheek is a clinical hospital pharmacy offering a unified pharmacy service portfolio centered on medication dispensing and pharmaceutical patient care. The core offering consists of in-pharmacy medication services supported by digital access through the MijnGezondheid.net patient portal and MedGemak mobile app, enabling online prescription management and e-Consult. Supporting services include medication counseling (Begeleidingsgesprek, Medicijnconsult), medication documentation (Medicijnpaspoort), home delivery (Bezorgservice), and specialized therapies (Infuustherapie Thuis, Thuisprikservice, Medicatierollen). All services integrate with national health data infrastructure (LSP) for secure information sharing with other healthcare providers.

Differentiator

Problem solved

Functional benefit

Products and services

• ZaanApotheek Pharmacy Dispensing Service Core pharmacy service dispensing prescription and over-the-counter medications at 8 counter service points plus an automated dispensing robot, serving both Zaans Medisch Centrum hospital patients and any community patient regardless of residence.
• MijnGezondheid.net Online Patient Portal Online portal offering patients 24/7 access to medication overviews, repeat prescription ordering, e-Consult messaging with the pharmacist, appointment scheduling, and medication passport printing. Accessed via DigiD authentication.
• MedGemak Mobile App Smartphone application (iOS and Android) provided by Pharmapartners that allows patients to order medications, set medication reminders, schedule appointments, and securely message the pharmacy.
• Bezorgservice (Home Delivery Service) Free home delivery of medications for patients unable to collect in person, covering postal code areas 1502, 1503, and 1508, with delivery between 16:00 and 20:00 on weekdays.
• Thuisprikservice (Home Blood Draw Service) Home-based blood draw service conducted at the patient's residence in collaboration with the hospital laboratory, for patients who cannot travel to a collection site.
• Infuustherapie Thuis (Home Infusion Therapy) Home-based intravenous infusion therapy services for patients requiring IV medications outside the hospital setting.
• Medicatierollen (Pill Service / Medication Rolls) Pre-sorted medication packaging organizing pills by date and time for patients on multiple medications, supporting adherence and chronic disease management.
• Medicijnpaspoort (Medication Passport) Document listing current medications and allergies, useful for international travel or hospital appointments, available on request from the pharmacy.

Quantifiable outcome

• Repeat medication requests processed within 3 working days with SMS notification when ready
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and secondary.

• Zaans Medisch Centrum (ZMC)coreStrategic or Co-development PartnerThe ZaanApotheek is the hospital's own pharmacy located in the Zorgboulevard adjacent to Zaans Medisch Centrum. They work in intensive collaboration with hospital specialists to maintain appropriate medication stock and coordinate patient care. The pharmacy receives prescriptions directly from hospital specialists and can contact prescribers with questions about prescribed medications.
• MijnGezondheid.netcoreTechnology or IntegrationNational Dutch patient portal platform integrated with ZaanApotheek for online healthcare management including medication ordering, medical record access, appointment scheduling, and secure e-Consult messaging with pharmacist.
• MedGemak AppcoreTechnology or IntegrationMobile health application (MedGemak) provided by Pharmapartners enabling ZaanApotheek patients to order medications, set reminders, schedule appointments, and communicate with pharmacy via smartphone/tablet.
• LSP (Landelijk Schakelpunt)coreTechnology or IntegrationNational electronic health data exchange network (LSP) enabling authorized healthcare providers to access patient medication records. ZaanApotheek participates in this system to ensure medication safety and continuity of care across care providers.
• Regional GP Network (Huisartsen and Huisartsenpost)secondaryStrategic or Co-development PartnerThe pharmacy works with family doctors in the region, accepting GP prescriptions via fax or in-person. Close proximity to the after-hours GP post (Huisartsenpost) enables service to patients needing care outside regular hours.
• Insurance Healthcare Providers (Zorgverzekeraars)coreChannel Partner/ Reseller/ DistributorPharmacy services are billed through Dutch health insurance system. Accepts patients from all insurance providers including major insurers like CZ, VGZ, Zilveren Kruis, Menzis, and many others.
• Mosadex (Pharmaceutical Wholesaler)coreChannel Partner/ Reseller/ DistributorPharmaceutical wholesale distributor. While not explicitly confirmed as current partner, Mosadex is referenced as the national distributor for medications including Eliquis blood thinner. ZaanApotheek relies on pharmaceutical wholesalers for medication supply.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Others

• Mosadex: Mosadex is a major Dutch pharmaceutical wholesaler supplying community and hospital pharmacies including ZaanApotheek. Upstream supplier/distributor — not a direct competitor but a critical infrastructure provider for medication supply.
• Pharmapartners: Pharmapartners is the technology provider behind MedGemak mobile app and the patient-portal infrastructure used by many Dutch pharmacies including ZaanApotheek. Adjacent ecosystem participant — not a competitor but a vendor whose platform underpins ZaanApotheek's digital channels.

Broad incumbents

• Etos: Etos is a major Dutch drugstore/health retailer selling OTC pharmaceuticals, personal care, and health products, with selected pharmacy service points. Broad incumbent in Dutch pharmacy-adjacent retail; competes on OTC range and convenience rather than dispensing-plus-counseling.

Direct peers

• Alphega Apotheek: Alphega is an alliance/brand of independent Dutch pharmacies offering dispensing and pharmaceutical care with shared quality programs. Direct comparator on independent-pharmacy dispensing-plus-counseling positioning, often partnered with Pharmapartners technology stack similar to ZaanApotheek.
• Boots Apotheek: Boots Apotheek is a well-established Dutch pharmacy chain offering prescription dispensing, pharmaceutical counseling, and online services. Overlaps directly with ZaanApotheek in dispensing-plus-clinical-counseling value proposition, though as a chain rather than single hospital-adjacent site.
• Medsen Apotheek: Medsen operates a network of Dutch pharmacies providing dispensing, pharmacist consultations, and patient services. Comparable on retail pharmacy model with emphasis on accessible pharmaceutical care across multiple locations.
• Service Apotheek: Service Apotheek is a Dutch pharmacy franchise network providing dispensing, medication counseling, and patient-facing services under a unified brand. Comparable in dispensing-plus-counseling model; competes for similar community prescription customers in Dutch neighborhoods.
• BENU Apotheek: BENU is one of the largest Dutch retail pharmacy chains with nationwide coverage, dispensing prescription and OTC medications with pharmacist counseling services. Directly comparable to ZaanApotheek on core dispensing-plus-counseling model, but operates at significantly larger scale across multiple sites.
• Poliklinische Apotheek Erasmus MC: Outpatient pharmacy co-located with Erasmus MC hospital in Rotterdam, providing hospital-adjacent dispensing, counseling, and discharge medication services. Closest structural peer to ZaanApotheek — same hospital-integrated poliklinische apotheek model — but in a different region.

Emerging players

• Nationale Apotheek (NApco): Nationale Apotheek is a Dutch online/mail-order pharmacy offering nationwide prescription delivery and digital refill services. Emerging player competing on digital-first pharmacy model — overlaps with ZaanApotheek on MijnGezondheid.net/MedGemak-style remote ordering and home delivery, but without physical counter service.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/zaanapotheek

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZaanApotheek - Poliklinische apotheek ZMC