Zorgvervoercentrale Nederland B.V. (ZCN)

What Zorgvervoercentrale Nederland B.V. (ZCN) does

Zorgvervoercentrale Nederland B.V. (ZCN) is a Dutch coordination partner (regiepartner) for non-emergency healthcare and passenger transport, operating under the BIOS-groep holding structure alongside a wholly-owned operating subsidiary, Reva Taxi B.V. The company does not operate its own fleet; instead it orchestrates a nationwide network of more than 100 contracted local transport carriers, with a contractual minimum of two carriers per Dutch postal code area, providing 24/7 ride booking and dispatch. Services span ziekenvervoer (medical transport for insured patients), WMO and regional transport under the Dutch Social Support Act, business transport, and airport transfers.

The core technology is a coordination platform comprising the ZCN Vervoer mobile app (iOS and Android) with real-time track-and-trace, ride history, and feedback, plus a web-based online booking portal at zcnvervoer.paxx.nl and a phone-based booking center. Back-office operations run on an information security management system certified to ISO 27001 and NEN7510, with GDPR/AVG compliance under BIOS-groep governance, and a TX-Keur quality mark for taxi and healthcare transport. Information is available to patients in five languages.

ZCN's revenue model is managed services contracting rather than fare-based pricing. The company holds direct authorization and billing relationships with all major Dutch health insurance groups (Achmea, CZ, VGZ, Menzis, DSW, Salland, Zorg en Zekerheid) and additional sub-brands, contracts with municipalities for WMO transport, and serves corporate clients for business and airport transport. End patients typically do not pay directly when they hold a valid insurer authorization (machtiging); revenue flows from insurers and government counterparties to ZCN and through to its carrier network. Customer satisfaction on the VGZ portfolio is disclosed at 4.7 out of 5.

Name

Zorgvervoercentrale Nederland B.V. (ZCN)

Legal name

Zorgvervoercentrale Nederland B.V.

Website

https://zcnvervoer.nl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

ZCN is a Dutch healthcare transport coordination company that orchestrates non-emergency patient transport across the Netherlands through a network of 100+ contracted carriers, serving insured patients of all major Dutch health insurers, municipalities, and corporate clients.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transport Services

NAICS

Special Needs Transportation (485991), Other Transit and Ground Passenger Transportation (48599)

SIC

Transportation Services (4700), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Managed Transportation Programs (Health Plans/MCOs/TPAs) (TLAFAKAF)

akta.pro secondary industries

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB), Special Needs & Senior Transportation Services (TLAFAKAI)

Keywords

• Non-emergency medical transport
• Healthcare transport coordination
• Patient transport services
• WMO social support transport
• Taxi booking platform

Headquarters

HQ city

Rotterdam, South Holland

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Insurance Contracts: ZCN coordinates patient transport services for insured individuals, billing healthcare insurers directly. Patients need prior authorization (machtiging) from their health insurer for transport reimbursement.
2. Municipal/Government Contracts: WMO (Wet maatschappelijke ondersteuning) and regional transport services contracted by municipalities
3. Business Transport Services: Commercial/business transport services for corporate clients

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

ZCN coordinates non-emergency medical and passenger transport in the Netherlands as a regiepartner (coordination partner), connecting insured patients, municipalities, and corporate clients with a nationwide network of 100+ contracted local transport carriers. Core services include ziekenvervoer (medical transport under health insurance), WMO and regional transport (under the Dutch Social Support Act), business transport, and airport transfers, all bookable via the ZCN Vervoer app, online portal, or phone.

Product overview

Zorgvervoercentrale Nederland B.V. (ZCN) is a national coordination partner (regiepartner) for person transport in healthcare and business markets in the Netherlands. The company operates as a central coordinating body that connects patients and clients with a network of approximately 100+ transport partners. The core product is the transport coordination platform, supported by the ZCN Vervoer App for mobile booking and the web-based online booking portal. Services include medical transport (ziekenvervoer) for health insurance holders, WMO and regional transport for municipality clients, business transport, and airport transfers. The company manages transport for clients of Dutch health insurers including Achmea, CZ, VGZ, Menzis, DSW, and Salland.

Differentiator

Problem solved

Functional benefit

Products and services

• Ziekenvervoer (Medical Transport)

Quantifiable outcome

• 4.7 out of 5 customer satisfaction rating from VGZ insured patients
• +1 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Achmea (Zilveren Kruis, Interpolis, FBTO, De Christelijke Zorgverzekeraar, De Friesland)coreChannel Partner/ Reseller/ DistributorMajor Dutch health insurer group providing authorization and reimbursement for patient transport services. ZCN coordinates transport for insured patients of all Achmea brands through contracted rates and authorization processes.
• CZ (CZ, CZ direct, Just, Nationale Nederlanden, OHRA, PZP)coreChannel Partner/ Reseller/ DistributorMajor Dutch health insurer group providing authorization and reimbursement for patient transport services.
• DSW (DSW, Stad Holland)coreChannel Partner/ Reseller/ DistributorDutch health insurer providing authorization for patient transport services.
• Salland ZorgverzekeringencoreChannel Partner/ Reseller/ DistributorDutch health insurer providing authorization for patient transport services.
• Menzis (AnderZorg, VinkVink)coreChannel Partner/ Reseller/ DistributorDutch health insurer group providing authorization for patient transport services.
• VGZ (VGZ, Univé, IZA, Zekur, UMC Zorg, IZZ, Zorgzaam, Bewuzt)coreChannel Partner/ Reseller/ DistributorMajor Dutch health insurer group providing authorization for patient transport services. Customers rate ZCN 4.7 out of 5 for VGZ transport services.
• Zorg en ZekerheidcoreChannel Partner/ Reseller/ DistributorDutch health insurer providing authorization for patient transport services.
• BIOS-groepcoreStrategic or Co-development PartnerParent organization of ZCN. BIOS-groep operates as a group of companies organizing, facilitating, and executing passenger transport for groups with mobility limitations. Uses a nationwide network of approximately 130 taxi companies.
• KNV Zorgvervoer en TaximinorStrategic or Co-development PartnerIndustry association for healthcare transport and taxi services. ZCN follows KNV General Terms and Conditions for Healthcare Transport and Taxi.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Trevvel: Dutch mobility platform coordinating WMO, Wlz, and student transport across multiple Dutch regions. Directly comparable to ZCN as a regional/Netherlands-wide NEMT and special-needs transport coordinator serving municipalities and care organizations.
• Transvision: Dutch passenger transport company specializing in taxi, WMO, and school transport coordination. Comparable to ZCN as a Dutch regional NEMT/WMO transport coordinator with a network of carrier partners.

Broad incumbents

• Modivcare (formerly LogistiCare): US-based NEMT brokerage and managed transportation program operator serving Medicaid and Medicare plans. Comparable to ZCN as a non-emergency medical transportation coordinator contracting with health plans and operating a network of local transport providers.
• Connexxion Taxi Services: Large Dutch public transport and taxi group (Transdev subsidiary) operating contracted regional and healthcare transport services across the Netherlands. Comparable to ZCN in offering WMO and patient transport, but as part of a broader public transit portfolio rather than a dedicated NEMT coordinator.
• Willemsen-de Koning (Witte Kruis): Dutch taxi and care transport group operating patient transport, WMO, and ambulance-adjacent services in the Netherlands. Comparable to ZCN as a Netherlands-based regulated healthcare transport provider with carrier networks.
• Munckhof Groep: Dutch taxi and passenger transport group operating contracted healthcare, business, and event transport. Comparable to ZCN in providing regulated Dutch patient/special-needs transport, but at greater scale and as part of a wider taxi portfolio.

Emerging players

• Uber Health: Healthcare-focused arm of Uber providing non-emergency medical transportation booking for health plans and providers in the US and expanding internationally. Comparable to ZCN as a managed NEMT platform leveraging on-demand drivers, but with global scale and a tech-platform business model.

Regional players

• ANWB Auto Maatje: Dutch volunteer-driver program operated by the ANWB for mobility-limited citizens. Comparable to ZCN as a Netherlands-based special-needs transport service for non-emergency trips, though using volunteer drivers rather than a contracted paid-carrier model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/zorgvervoercentrale-nederland-b-v-zcn

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zorgvervoercentrale Nederland B.V. (ZCN)