CRISP Shared Services
CRISP Shared Services is a 501c3 nonprofit that provides modular Health Information Exchange infrastructure and shared technology services to state-designated HIEs, public health agencies, and healthcare stakeholders across more than a dozen states and U.S. jurisdictions.
- Company typePrivate
- Founded2008
- HeadquartersColumbia, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What CRISP Shared Services does
CRISP Shared Services (CSS) is a 501c3 nonprofit organization headquartered in Columbia, Maryland, that provides modular Health Information Exchange (HIE) infrastructure and shared technology services to state-designated HIEs, public health agencies, and healthcare stakeholders across more than a dozen states and U.S. jurisdictions. The platform architecture includes core infrastructure components such as a Master Patient Index, FHIR/USCDI API Integration Layer, Clinical Data Repository, Data Lake, Integration Engine, and Public Health Registry Infrastructure, with specialized modules including CRISP Event Notification Delivery (CEND), Advanced Consent Management, Social Determinants of Health tools, Medicaid Redetermination Notification, Medication Management, Maternal Health Identification, and a School Absenteeism Program. Built on HL7 FHIR national standards, the platform supports connectivity to national networks including eHealth Exchange and TEFCA.
CSS generates revenue through a shared services nonprofit model with multiple streams: subscription-based affiliate membership and governance fees proportionate to size and complexity; platform and technology services to state-designated HIEs and government agencies under multi-year contracts; managed services under the CDC-funded $255 million National Implementation Center Program to serve public health agencies; custom engineering and professional services for specialized affiliate deployments; and a la carte interoperability services such as PDMP integration, Image Exchange, and Patient Access API. The company participates in content marketing, healthcare technology publications, industry conferences (HIMSS), and association forums (ASTHO Innovation Advisory Council). Customers include CRISP Maryland, Connie (CT), Virginia Health Information, WVHIN, healthEconnect Alaska, CRISP DC, Florida HIE, Maryland Dept. of Health, Alaska Dept. of Health, and the U.S. Virgin Islands. Executive leadership includes CEO Craig Behm, VP & CSO Brandon Neiswender, VP & COO Ryan Bramble, VP & General Counsel Nichole Sweeney, VP & CFO Stacey Benicewicz, VP & CMO Marc Rabner, CTO Mike Banfield, and CISO Bezawit Sumner.
CRISP Shared Services firmographics
Firmographics- Name
- CRISP Shared Services
- Legal name
- CRISP Shared Services
- Website
- https://crispsharedservices.org
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CRISP Shared Services is a 501c3 nonprofit that provides modular Health Information Exchange infrastructure and shared technology services to state-designated HIEs, public health agencies, and healthcare stakeholders across more than a dozen states and U.S. jurisdictions.
- Ownership category
- akta.pro rank
CRISP Shared Services industry classification
Industry- Product category
- Health Information Exchange Infrastructure
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Health Services (8000), Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- HIE Platforms & Network Services (Community/Regional/National) (HLACABAB)
- akta.pro secondary industries
- Interoperability Standards, Profiles & Implementation (HL7/FHIR/IHE) (HLACABAA), Public Health & Immunization Data Exchange (ELR, case reporting, registry reporting) (HLACABAL), Consent, Authorization & Data Sharing Governance (opt-in/opt-out, DS4P) (HLACABAG), Health Information Exchange & Public Health Data Integration (HLAJAJAD), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD), Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK)
Keywords
Where CRISP Shared Services is headquartered
LocationHeadquarters
- HQ city
- Columbia
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CRISP Shared Services business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Others
Revenue model
- Platform and Technology Services to HIEs and Government Agencies: CRISP Shared Services generates revenue by providing health information exchange technology platforms and operational services to state-designated HIEs and government health agencies. Revenue is derived from multi-year contracts with public health agencies for technology deployment, integration services, and ongoing platform support. The nonprofit model allows for cost-sharing across affiliate organizations.
- Affiliate Membership and Governance Fees: Affiliate organizations pay fees proportionate to their size and complexity, as determined by the Governance Board. The pricing model is designed to be fair and competitive, with contracting at the organizational level providing negotiation power.
- Public Health Data Modernization Services: Under the CDC-funded $255 million National Implementation Center Program, CSS provides infrastructure and implementation services to public health agencies across the nation over three years.
- Custom Engineering and Development Services: Special development and deployment of solutions and tools to fit unique affiliate needs and populations, with custom engineering services for specialized deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Affiliate Investment Model |
| Freemium | Annual | Small to Mid-size Provider Waiver |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
CRISP Shared Services product offering
Product offeringCore offering
CRISP Shared Services provides a modular, reusable Health Information Exchange (HIE) infrastructure platform and shared services to state-designated HIEs, state and territorial health departments, and public health agencies. Its core offering is the technology platform (including Master Patient Index, FHIR/USCDI API Integration Layer, Clinical Data Repository, Data Lake, Integration Engine, CEND event notifications, and consent management), supplemented by a la carte interoperability services and custom engineering for affiliate-specific deployments.
Product overview
CRISP Shared Services is a nonprofit providing a modular Health Information Exchange (HIE) infrastructure platform designed to empower localized healthcare ecosystems. The platform operates as a platform-plus-modules architecture with core infrastructure components including Master Patient Index, FHIR/USCDI API Integration Layer, Data Lake, Clinical Data Repository, Integration Engine, Public Health Registry Infrastructure, and Social Determinants of Health tools. Built on top of this core infrastructure are patient and provider-centric tools including Advanced Consent Management, CRISP Event Notification Delivery (CEND), Care Team/Relationship Service, and Portal/InContext App Integration. Additional specialized modules include Medicaid Redetermination Notification, Medication Management Tool, Maternal Health Identification, and School Absenteeism Program. The platform supports a la carte interoperability services such as National Network Connectivity, Custom Population Health Analytics, HIE Finance Services, State PDMP Integration, Medicaid Claims Data at Point of Care, Patient Access API, Image Exchange, and State-specific Sensitive Data Parsing. The organization supports more than a dozen states and jurisdictions nationwide.
Differentiator
Problem solved
Functional benefit
Brands
- CRISP Event Notification Delivery (CEND): Event notification delivery system that notifies healthcare providers about patient hospital encounters by matching patient rosters with ADT data
Products and services
- CRISP Shared Services HIE Infrastructure Platform Modular Health Information Exchange infrastructure platform serving as the foundational offering for state-designated HIEs and government public health agencies. Provides patient matching, clinical data repository, integration engine, FHIR-based interoperability, real-time event notifications, consent management, and SDOH integration for healthcare ecosystems.
- CRISP Event Notification Delivery (CEND) Real-time alerting solution notifying healthcare providers about patient hospital encounters by matching patient rosters with ADT data and pushing alerts directly into clinical workflows. Sold to HIEs and providers as a deployable notification service.
- Public Health Registry Infrastructure Centralized infrastructure and data management solution for public health agencies supporting disease surveillance, population health reporting, and emergency preparedness; deployed to dozens of public health agencies under the CDC's $255M National Implementation Center Program.
- Patient Access API A la carte interoperability service enabling patients to access their health information through API connectivity.
- Image Exchange A la carte service enabling exchange of medical images across healthcare organizations for improved diagnostic capabilities.
- State PDMP Integration A la carte interoperability service connecting healthcare providers to State Prescription Drug Monitoring Programs to achieve critical prescription data exchange.
- Medicaid Claims Data at Point of Care A la carte integration service enabling access to Medicaid claims data at the point of care for improved care coordination and population health management.
- State-specific Sensitive Data Parsing A la carte tailored public health registry solution for parsing sensitive health data in compliance with state-specific regulations (e.g., 42 CFR Part 2, state HIV and behavioral health rules).
- Custom Engineering and Affiliate-Specific Deployments Custom engineering services for state-designated HIEs to develop and deploy specialized solutions tailored to unique jurisdictional populations and regulatory needs (e.g., Medication Management Tool, Medicaid Redetermination Notification, Maternal Health Identification, School Absenteeism Program).
- National Implementation Center Program Services Federal-contract service delivering HIE and public health data modernization infrastructure and implementation support to dozens of public health agencies nationwide, funded by the CDC Public Health Infrastructure Grant.
Quantifiable outcome
- Nearly 5% increase in hospital bed coverage representing approximately 3,500 additional beds
- +4 more outcomes
Companies that use CRISP Shared Services
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles4 records
CRISP Shared Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature10 records
CRISP Shared Services partnerships and signals
Strategic signalPartnerships
23 partnerships are on record, tiered flagship, core, strategic and minor.
- Florida Agency for Health Care Administration (AHCA)flagshipCSS selected as the data exchange technology platform for Florida Health Information Exchange. CSS has been working to transition Florida HIE over the past year to provide enhanced care coordination, consent management, and improved interoperability. The transition will go live July 1, 2026, with expanded healthcare entity participation including nearly 5% more hospital beds and 200% more skilled nursing facilities.
- U.S. Virgin IslandsflagshipLandmark agreement signed by Governor Albert Bryan Jr. to establish the USVI Health Information Exchange, marking a major milestone in building an integrated healthcare network in the territory. CSS partnered with USVI to launch the USVI HIE, a critical step toward building an integrated healthcare network.
- Centers for Disease Control and Prevention (CDC)coreCSS selected as one of three Implementation Center awardees under the $255 million CDC-funded National Implementation Center Program. CSS is tasked with providing infrastructure and implementation services to dozens of public health agencies across the nation over three years, funded through the Public Health Infrastructure Grant (PHIG).
- eHealth ExchangecoreIn partnership with eHealth Exchange, CSS helped engineer a custom portal that successfully demonstrated TEFCA utilization for the first public health use case in Maryland. CSS tech also supported Alaska Dept. of Health and Fairfax County Dept. of Health as CDC's early demonstrators of TEFCA.
- Association of State and Territorial Health Officials (ASTHO)strategicCSS named to ASTHO's inaugural Innovation Advisory Council, a multisector forum designed to drive collaboration between state and territorial health leaders and private sector executives. CSS serves alongside industry leaders including CVS Health, Amazon Web Services, Deloitte, and Leanos to address critical public health challenges.
- Maryland Dept. of HealthcoreCSS selected by Maryland Dept. of Health to support the state's public health technology and data modernization needs as it became the first in the nation to implement TEFCA. CSS, in partnership with eHealth Exchange, helped engineer a custom portal for first public health TEFCA use case.
- Alaska Dept. of HealthstrategicCSS supported Alaska Dept. of Health as one of CDC's early demonstrators of TEFCA, with CSS tech enabling the state's public health data exchange capabilities.
- Fairfax County Dept. of HealthstrategicCSS supported Fairfax County Dept. of Health as one of CDC's early demonstrators of TEFCA, demonstrating CSS's ability to serve diverse jurisdictions at county and local levels.
- CRISP Maryland (Maryland's state-designated HIE)coreCSS supports CRISP Maryland, the state's designated HIE and Health Data Utility. CRISP Maryland is one of the longest-operating HIEs in the nation.
- Connie (Connecticut's HIE)coreCSS supports Connie, Connecticut's state-designated HIE. Connie worked with CSS for custom deployment of medication management and data parsing tool utilizing framework developed by Connecticut's Medication Reconciliation and Polypharmacy Work Group.
- Virginia Health InformationcoreCSS supports Virginia Health Information, the state-designated health data organization in Virginia, facilitating interoperability among 122 hospitals and payers.
- West Virginia Health Information Network (WVHIN)coreCSS supports WVHIN, which serves as West Virginia's only HIE and state-designated health information exchange.
- healthEconnect AlaskacoreCSS supports healthEconnect Alaska, Alaska's state-designated HIE. healthEconnect and CRISP worked with CSS and state Medicaid for custom deployments of the Medicaid Redetermination Notification Project across Alaska.
- CRISP DCcoreCSS supports CRISP DC, Washington D.C.'s designated HIE. CRISP DC partnered with CSS to implement School Absenteeism Program with DC Public Schools and Children's National Hospital.
- The Sequoia ProjectstrategicThe Sequoia Project focuses on advancing health information technology interoperability for public benefit. Debbie Condrey, CIO and COO of The Sequoia Project, serves on CSS's Board of Directors representing Virginia.
- LifeBridge HealthstrategicLifeBridge Health (including Sinai Hospital of Baltimore, Northwest Hospital, Levindale Hebrew Geriatric Center, Grace Medical Center) is represented on CSS's Board by Tressa Springmann, CIO and Board Chair.
- Johns Hopkins MedicinestrategicJohns Hopkins Medicine is represented on CSS's Board by Doug Hall (Executive Director, Market Planning) and Edward Grogan (Executive Director IT, National Capital Region).
- Premera Blue CrossstrategicPremera Blue Cross (2.7 million members, 38,000 physician network) is represented on CSS's Board by Colt Courtright, who leads Corporate Data & Analytics. Premera also serves on the Board of Directors of Alaska State Healthcare Information Exchange (healtheconnect Alaska).
- MedStar HealthstrategicMedStar Health (10-hospital, 300-outpatient site health system with 32,000 employees) is represented on CSS's Board by Dr. Jessica Galarraga, Assistant Vice President of Health Equity.
- Yale New Haven HealthstrategicYale New Haven Health System is represented on CSS's Board by Dr. Allen Hsiao, Chief Health Information Officer (CHIO) for the Yale School of Medicine and Yale New Haven Health System.
- Vandalia HealthstrategicVandalia Health (representing West Virginia Health Information Network) is represented on CSS's Board by Jeff Sandene, Executive Vice President and CFO who will become President & CEO following Dave Ramsey's retirement in July 2026.
- Children's National HospitalstrategicChildren's National Hospital partnered with CRISP DC and DC Public Schools on the School Absenteeism Program. Dr. Marc Rabner, CSS's CMO, practices at Children's National Hospital.
- DC Public SchoolsminorDC Public Schools partnered with CRISP DC and Children's National Hospital on the School Absenteeism Program, leveraging existing CSS processes and technology.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
CRISP Shared Services competitors and assessment
Company assessmentDirect peers
- 1upHealth: 1upHealth is a FHIR-based health data platform focused on payer-provider data exchange, patient access APIs, and CMS interoperability rule compliance. It overlaps with CSS's Patient Access API, payer-provider data exchange, and CMS-aligned interoperability services.
- Redox: Redox is a healthcare integration platform offering a FHIR-native API network that connects EHRs, HIEs, and digital health applications. It is comparable to CSS's FHIR/USCDI API Integration Layer and Integration Engine components, particularly for cross-organization clinical data exchange.
- Particle Health: Particle Health provides a healthcare data exchange API platform that aggregates patient records from a national network for payers, providers, and digital health companies. It is a direct competitor in the FHIR-based clinical data exchange and patient-mediated access space where CSS also operates.
- Health Gorilla: Health Gorilla is a health information network and interoperability platform that enables clinical data exchange between providers, HIEs, payers, and public health agencies. It overlaps directly with CSS's FHIR-based interoperability, MPI, and clinical data repository capabilities for state-designated HIE and public health use cases.
- Orion Health: Orion Health is a global HIE and population health management platform vendor serving state, regional, and national health information exchanges. It is one of the closest commercial competitors to CSS for state-designated HIE platform contracts and population health infrastructure.
- Bamboo Health: Bamboo Health (formerly Collective Medical + Appriss Insights) operates a real-time care coordination and event notification platform that directly competes with CRISP Shared Services' CEND (CRISP Event Notification Delivery) product. Both serve hospitals, SNFs, and care teams with ADT-driven alerts and care coordination across state HIE networks.
Broad incumbents
- PointClickCare: PointClickCare acquired Collective Medical and operates a care coordination and real-time notification network widely used by hospitals and post-acute care providers. It overlaps with CSS's event notification and care coordination capabilities, particularly for skilled nursing facility networks like those being added in Florida.
- InterSystems: InterSystems HealthShare is a long-established HIE and interoperability platform used by large hospital systems and national health networks. As a much broader incumbent with deep EHR-adjacent positioning, it competes with CSS for state HIE and large health system data exchange contracts.
- Health Catalyst: Health Catalyst is a healthcare data and analytics platform serving health systems, payers, and public health agencies with data warehousing, population health, and analytics capabilities. It is comparable to CSS's Data Lake and population health reporting offerings, but at a broader enterprise scale.
- Rhapsody (Rhapsody International / Verdane): Rhapsody (formerly Infor Cloverleaf) provides healthcare integration engines and interoperability middleware used by hospitals and HIEs. It competes with CSS's Integration Engine and FHIR/USCDI API Integration Layer, particularly in traditional hospital-system integration contexts.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
CRISP Shared Services social profiles
Digital presenceCRISP Shared Services compliance and trust
Trust signalCompliance4 records
CRISP Shared Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
CRISP Shared Services leadership team
Management profileNumber of profiles
Profiles10 records
CRISP Shared Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CRISP Shared Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CRISP Shared Services
What does CRISP Shared Services do?
CRISP Shared Services provides a modular, reusable Health Information Exchange (HIE) infrastructure platform and shared services to state-designated HIEs, state and territorial health departments, and public health agencies. Its core offering is the technology platform (including Master Patient Index, FHIR/USCDI API Integration Layer, Clinical Data Repository, Data Lake, Integration Engine, CEND event notifications, and consent management), supplemented by a la carte interoperability services and custom engineering for affiliate-specific deployments.
Is CRISP Shared Services a public or private company?
CRISP Shared Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was CRISP Shared Services founded?
CRISP Shared Services was founded in 2008. It employs 101 to 250 people.
Where is CRISP Shared Services based?
CRISP Shared Services is headquartered in Columbia, United States, in the North America region.
How does CRISP Shared Services make money?
Four revenue lines are on record. Platform and Technology Services to HIEs and Government Agencies are the primary driver. The others are affiliate Membership and Governance Fees, public Health Data Modernization Services and custom Engineering and Development Services.
Who are CRISP Shared Services's main competitors?
Direct peers on record are 1upHealth, Redox, Particle Health, Health Gorilla, Orion Health and Bamboo Health. Broad incumbents are PointClickCare, InterSystems, Health Catalyst and Rhapsody (Rhapsody International / Verdane).
Does CRISP Shared Services have an API?
No public API is recorded for CRISP Shared Services.
What industry is CRISP Shared Services in?
CRISP Shared Services's product category is Health Information Exchange Infrastructure. Its primary akta.pro industry code is HLACABAB, HIE Platforms & Network Services (Community/Regional/National), with a secondary code of HLACABAA, Interoperability Standards, Profiles & Implementation (HL7/FHIR/IHE). Its NAICS code is 5182 and its SIC code is 8000.