Helo.ai

What Helo.ai does

Helo.ai, operated by Mumbai-headquartered VivaConnect Pvt. Ltd., is an AI-first omnichannel Communications Platform as a Service (CPaaS) provider serving enterprises in India. Founded in 2001 as VivaConnect with legacy voice and missed-call services, the company rebranded to Helo.ai in March 2026 and now offers an integrated platform spanning RCS, WhatsApp Business API, SMS, AI-powered Voicebot, and Email, complemented by application-layer modules including Broadcast (campaign management), Conversations (no-code chatbots), Verify (OTP/fraud prevention), Shortify (branded URL tracking), Hub (unified dashboard), Inbound (inbound handling), and Clarity (analytics). The platform is delivered via a dual go-to-market combining API-first self-serve integration with enterprise field sales targeted at banks, financial institutions, insurers, e-commerce, retail, and utility companies.

Under the hood, the infrastructure leverages 25 years of enterprise communication operating history, including legacy voice infrastructure that once handled up to 50 million calls daily at peak, and integrates with Google (for RCS) and Meta (for WhatsApp Business API) as a registered partner on both ecosystems. AI capabilities are applied across NLP-driven chatbots, speech-based voicebots replacing traditional IVR, anomaly detection for fraud prevention (Helo Verify), and process automation for messaging campaigns, although no proprietary foundation models or research pipeline is disclosed.

Helo.ai monetizes through subscription/recurring platform fees, usage-based API charges for SMS, voice, WhatsApp, RCS and email delivery, and professional services for chatbot development and campaign management, with quote-based enterprise pricing and annual billing. Customer concentration is anchored in Indian BFSI, with Kotak Mahindra Bank and Bajaj Finance cited as reference accounts reporting outcomes such as a 60% reduction in manual interventions and a 30% increase in conversion rates via RCS. The company remains bootstrapped (no external funding) and is preparing for an IPO within 2-3 years.

Name

Helo.ai

Legal name

VivaConnect Pvt. Ltd.

Website

https://helo.co.in

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Helo.ai is an AI-first omnichannel CPaaS platform operating as VivaConnect Pvt. Ltd., offering RCS, WhatsApp, SMS, AI voicebots, and email automation to Indian enterprises, primarily in banking, financial services, insurance, e-commerce, and utilities.

Ownership category

akta.pro rank

Product category

Communications Platform as a Service (CPaaS)

NAICS

Telephone Call Centers (56142), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG)

akta.pro secondary industries

Network Exposure & API Platforms (NEF, CAMARA, CPaaS enablement) (HDAIAIAG), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

Keywords

• Cloud communication platform
• Enterprise messaging API
• AI chatbot platform
• Omnichannel customer engagement
• WhatsApp business API

Headquarters

HQ city

Andheri

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. CPaaS Platform Services: Provides omnichannel communication platform services including WhatsApp Business API, RCS messaging, AI voicebots, SMS API, and email automation to enterprises across banking, financial services, insurance, e-commerce, and retail sectors
2. API Usage Fees: Usage-based API access for SMS, voice, WhatsApp, and email services with pay-per-use pricing for message delivery and campaign execution
3. Enterprise Communication Services: B2B enterprise communication services including chatbot development, campaign management, DLT management, and integrations

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Helo.ai provides an AI-first omnichannel CPaaS (Communications Platform as a Service) for enterprises, delivering programmable communication channels—RCS, WhatsApp Business API, SMS, AI Voicebot, and Email—alongside application-layer modules for AI chatbots, broadcast campaigns, OTP/fraud verification, short-link tracking, unified dashboards, inbound routing, and analytics. The platform is sold to banks, financial institutions, insurers, e-commerce, retail, and utility companies in India, primarily via direct enterprise sales with API-based integration.

Product overview

Helo.ai is an AI-first omnichannel CPaaS (Communication Platform as a Service) platform offered by VivaConnect Pvt. Ltd, a bootstrapped Mumbai-headquartered company with 25 years of experience in enterprise communication. The platform provides a unified communication infrastructure connecting businesses to customers through multiple channels: RCS, WhatsApp Business API, SMS, Voicebot, and Email. The core offering consists of channel-specific products (RCS, WhatsApp, SMS, Voicebot, Email) complemented by application-layer modules including Broadcast for multi-channel campaign management, Conversations for AI-powered chatbot deployment, Shortify for branded URL tracking, Verify for fraud prevention, Hub for unified dashboard management, Inbound for incoming message handling, and Clarity for analytics. The platform serves enterprises across banking, financial services, insurance, e-commerce, and retail sectors, positioning itself against newer CPaaS entrants in India while leveraging its legacy infrastructure that handled up to 50 million voice calls daily at its peak.

Differentiator

Problem solved

Functional benefit

Products and services

• RCS (Rich Communication Services)

Quantifiable outcome

• 97% OTP delivery within 10 seconds (1.5% faster than industry benchmarks)
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• GooglecoreTechnology or IntegrationGoogle Partner status indicating integration with Google's communication services including Google RCS for verified sender IDs and rich media messaging capabilities in the Android ecosystem.
• MetacoreTechnology or IntegrationMeta Partner status indicating official WhatsApp Business API provider relationship for enabling WhatsApp integration capabilities for enterprise customers.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Infobip: Infobip is a global CPaaS platform offering SMS, WhatsApp Business API, RCS, voice, and conversational AI solutions. It competes with Helo.ai for large enterprise and BFSI customers, particularly for multinational deployments.
• Exotel: Exotel is an Indian cloud telephony and CPaaS platform offering voice, SMS, WhatsApp, and chat APIs. It directly competes with Helo.ai across enterprise telephony, voicebots, and omnichannel customer engagement for BFSI and enterprise segments in India.
• Kaleyra: Kaleyra is a global CPaaS company offering SMS, WhatsApp, voice, email, and AI-driven omnichannel communication services. It competes directly with Helo.ai in CPaaS for banks, financial institutions, and large enterprises.
• Tanla Platforms: Tanla Platforms is an Indian CPaaS and digital communication provider operating the Karix brand plus the Trilio and other communication platforms. It is a direct competitor to Helo.ai in messaging, voice, and AI-driven enterprise communications.
• Karix (Tanla Platforms): Karix, part of Tanla Platforms, is an Indian CPaaS provider offering SMS, voice, WhatsApp, RCS, and enterprise communication APIs. It is a direct competitor to Helo.ai in India's enterprise messaging and digital communication market.
• Route Mobile (Proximus OPIS): Route Mobile is a global CPaaS provider with strong Indian enterprise presence, offering messaging, voice, and digital communication services. It directly competes with Helo.ai in CPaaS for enterprise customers across BFSI and digital-native segments.
• Gupshup: Gupshup is a leading AI-native CPaaS and conversational messaging platform headquartered in India with strong BFSI exposure. It competes head-to-head with Helo.ai in WhatsApp Business API, RCS, SMS, and AI chatbot/voicebot offerings for Indian enterprise customers.
• ValueFirst: ValueFirst is an Indian enterprise communication and CPaaS provider offering SMS, voice, WhatsApp, and email messaging solutions. It directly competes with Helo.ai for enterprise customers in BFSI, e-commerce, and retail verticals in India.

Broad incumbents

• Tata Communications: Tata Communications is a large Indian telecom and digital services incumbent offering enterprise messaging, voice, and IoT connectivity solutions. It is a broader incumbent that overlaps with Helo.ai's enterprise CPaaS and telecom services for BFSI and large enterprise customers in India.
• Twilio: Twilio is a global CPaaS incumbent offering programmable communications APIs for SMS, voice, video, WhatsApp, and email. While not focused on India-specific RCS and DLT compliance, Twilio represents the broad CPaaS incumbent that Helo.ai competes against for multinational enterprise wallet share.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/sayheloai
• LinkedInlinkedin.com/company/sayheloai

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Helo.ai