Qinexo
Qinexo is a Belgian enterprise IT services firm that implements and supports ServiceNow and TOPdesk Enterprise Service Management platforms, serving mid-to-large enterprises in Belgium and broader Europe. Founded in 2016, it operates as the ServiceNow competence center of the Cronos Groep.
- Company typePrivate
- Founded2016
- HeadquartersKontich, Belgium
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Qinexo does
Qinexo is a Belgian enterprise IT services firm that specializes in implementing, optimizing, and supporting ServiceNow and TOPdesk Enterprise Service Management (ESM) platforms. Founded in 2016 and headquartered in Kontich, Belgium, the company operates as the ServiceNow competence center of the Cronos Groep, Belgium's largest IT employer. Its customer base is composed of mid-to-large enterprises in Belgium and broader Europe, with named clients including Greenyard, Tractebel-Engie, Arxus, and the National Bank of Belgium (NBB). All employees are ServiceNow certified, and Qinexo has achieved the highest ServiceNow Customer Satisfaction (CSAT) score in Europe at 4.83/5.
The company's service portfolio covers new implementations and migration trajectories for ServiceNow and TOPdesk, process optimization, license resale, and ongoing managed-service support (acting as a Single Point of Contact). Pricing is quote-based and not publicly disclosed, consistent with multi-year enterprise contracts scoped per client. The go-to-market is consultative enterprise field sales, with direct engagement through the corporate website, consultation booking, and partner-validated customer logos. Distribution runs through direct sales plus channel/reseller activity for license resale, and through implementation/SI consulting engagements for service delivery. Compliance posture includes GDPR/AVG-aligned data handling.
Qinexo positions itself as a quality-focused, local-resource alternative to larger international SI partners, emphasizing long-term customer relationships over transactional volume. Beyond the platform partners (ServiceNow, TOPdesk) and the parent group (Cronos Groep), the company discloses no external investors, acquisitions, or funding rounds in the available data. The technology base is built on the ServiceNow Now Platform and TOPdesk ESM software — Qinexo does not own the underlying platforms but differentiates through certified expertise, delivery methodology, and customer satisfaction performance.
Qinexo firmographics
Firmographics- Name
- Qinexo
- Legal name
- Qinexo
- Website
- https://qinexo.be
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Qinexo is a Belgian enterprise IT services firm that implements and supports ServiceNow and TOPdesk Enterprise Service Management platforms, serving mid-to-large enterprises in Belgium and broader Europe. Founded in 2016, it operates as the ServiceNow competence center of the Cronos Groep.
- Ownership category
- akta.pro rank
Where Qinexo is headquartered
LocationHeadquarters
- HQ city
- Kontich
- HQ country
- Belgium
- HQ region
- Europe
Offices1 record
Markets served
Qinexo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Professional Services - Implementation: Implementation services for ServiceNow and TOPdesk platforms, including new implementations and migration trajectories. The company guides clients through the entire rollout process.
- License Reselling: As an official reseller of ServiceNow and TOPdesk, the company generates revenue through license sales to clients, providing advisory services to ensure clients get value for their investment.
- Process Optimization Services: Analysis and streamlining of recurring business processes using IT technology to make processes simpler for all users.
- Ongoing Support Services: Post-project support including problem reporting, issue resolution, and SLA monitoring and reporting through the Qinexo platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise solutions - pricing based on project scope and requirements |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Qinexo product offering
Product offeringCore offering
Qinexo is a Belgian enterprise service management firm that implements and supports the ServiceNow and TOPdesk platforms for enterprise clients. Services include new implementations and migration trajectories, process optimization, ongoing service management as a Single Point of Contact (SPOC), license resale, and post-project support. The company functions as the ServiceNow competence center of the Cronos Groep.
Product overview
Qinexo is a one-stop-shop for Enterprise Service Management, functioning as the ServiceNow competence center of the Cronos Group. The company provides a comprehensive portfolio of services centered on two primary platforms: ServiceNow (with the highest CSAT score in Europe at 4.83/5) and TOPdesk. Services include implementation (new implementations and migrations with 7 years of experience), process optimization, ongoing service management as a Single Point of Contact (SPOC), license resale for both platforms, and post-project support. The company emphasizes quality over quantity and maintains long-term customer relationships using local resources.
Differentiator
Problem solved
Functional benefit
Products and services
- ServiceNow Implementation Service End-to-end implementation of the ServiceNow platform including new implementations and migration trajectories. Service connects existing data and systems, automates workflows, and modernizes processes using low-code/no-code capabilities. Targeted at enterprise organizations seeking ITSM and digital workflow transformation.
- TOPdesk Implementation Service Implementation services for TOPdesk Enterprise Service Management software, unifying all service teams on a single platform through a Single Point of Contact (SPOC) approach. Targeted at enterprises seeking to consolidate service management operations.
- Process Optimization Analysis and streamlining of recurring business processes, with or without IT technology, to make workflows simpler for users and increase employee efficiency. Targeted at enterprises looking to reduce operational complexity.
- Service Management (SPOC) Ongoing management of client contracts, problem resolution, SLA monitoring, and reporting. Qinexo acts as Single Point of Contact (SPOC) for all service-related matters post-implementation.
- License Resale (ServiceNow and TOPdesk) Resale of ServiceNow and TOPdesk licenses with expert advisory services to help clients maximize value from their software investments. Offered as an official partner of both platforms.
- Post-Project Support Ongoing support services where certified experts respond to reported problems or questions via Qinexo's platform and resolve issues for clients after project completion.
Quantifiable outcome
- Highest ServiceNow CSAT score in Europe at 4.83/5
- +2 more outcomes
Companies that use Qinexo
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
Qinexo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Qinexo partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- ServiceNowcoreOfficial ServiceNow partner with all employees being ServiceNow certified. Qinexo has achieved the highest CSAT score in Europe (4.83/5) among ServiceNow partners. The partnership involves implementation services, platform customization, and ongoing support for ServiceNow deployments.
- TOPdeskcoreOfficial partner for TOPdesk Enterprise Service Management software. Qinexo helps clients implement TOPdesk solutions that unify service teams on a single platform.
- Cronos GroepflagshipParent company of Qinexo. Cronos Groep is the largest IT employer in Belgium. Qinexo has grown to become the ServiceNow competence center of the entire Cronos Groep.
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
Qinexo competitors and assessment
Company assessmentDirect peers
- Devoteam: European IT consulting firm with a strong ServiceNow partnership and managed services practice across Benelux/France. Direct competitor for mid-market ServiceNow implementation work in Qinexo's home region.
- Conclusion (formerly Ordina): Dutch/Benelux IT services group (post-Ordina merger) offering digital transformation, managed services, and platform implementations. Comparable regional footprint and enterprise focus to Qinexo in adjacent markets.
- Crossfuze: ServiceNow Elite Partner specialized in enterprise ServiceNow implementations and managed services. Closely comparable to Qinexo as a pure-play ServiceNow delivery boutique competing for the same global vendor credentials.
- Delaware Consulting: Belgian-headquartered IT consulting firm offering enterprise application and digital transformation services to large Benelux corporates. Comparable in scale, geography, and enterprise focus to Qinexo, though broader across SAP, Microsoft, and cloud.
- GlideFast Consulting: ServiceNow Elite Partner focused on ServiceNow consulting, implementation, and managed services. Operates in the same ServiceNow-delivery niche as Qinexo, often cited in ServiceNow partner rankings.
Broad incumbents
- Accenture: Global systems integrator and ServiceNow Elite partner with deep European delivery capability. Competes for large ServiceNow transformations but offers a much broader services portfolio than Qinexo.
- Cognizant: Global IT services and consulting firm with a ServiceNow practice serving European enterprise clients. Competes in the same enterprise ITSM and digital transformation space as Qinexo at a much larger scale.
- Capgemini: Global IT services firm with ServiceNow alliance and significant Benelux presence. Competes for large ServiceNow rollouts while offering broader capabilities than a boutique like Qinexo.
- Deloitte: Global professional services firm with a large ServiceNow alliance practice and significant Belgian presence (Deloitte Belgium). Competes with Qinexo on enterprise ITSM deals but as part of a much broader advisory portfolio.
- KPMG: Global advisory firm with an established ServiceNow practice and Belgian operations. Competes for enterprise ITSM and transformation mandates while delivering broader consulting services.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Qinexo social profiles
Digital presenceQinexo compliance and trust
Trust signalCompliance1 record
Qinexo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Qinexo leadership team
Management profileNumber of profiles
Qinexo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Qinexo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Qinexo
What does Qinexo do?
Qinexo is a Belgian enterprise service management firm that implements and supports the ServiceNow and TOPdesk platforms for enterprise clients. Services include new implementations and migration trajectories, process optimization, ongoing service management as a Single Point of Contact (SPOC), license resale, and post-project support. The company functions as the ServiceNow competence center of the Cronos Groep.
Is Qinexo a public or private company?
Qinexo is a private company. It is classified as corporate owned and is currently operating.
When was Qinexo founded?
Qinexo was founded in 2016. It employs 11 to 50 people.
Where is Qinexo based?
Qinexo is headquartered in Kontich, Belgium, in the Europe region.
How does Qinexo make money?
Four revenue lines are on record. Professional Services - Implementation is the primary driver. The others are license Reselling, process Optimization Services and ongoing Support Services.
Who are Qinexo's main competitors?
Direct peers on record are Devoteam, Conclusion (formerly Ordina), Crossfuze, Delaware Consulting and GlideFast Consulting. Broad incumbents are Accenture, Cognizant, Capgemini, Deloitte and KPMG.
Does Qinexo have an API?
No public API is recorded for Qinexo.