SkyComm

What SkyComm does

SkyComm (legal entity: DLB Investments WA Pty Ltd) is a Perth-based managed IT services provider founded in 2010 by David Belyea, operating from Burswood, Western Australia with a stated 1–10 person engineering team and statewide regional coverage. The company delivers managed IT support, cloud services (Microsoft 365), networking, cybersecurity, backup and disaster recovery, VoIP, and hardware procurement, with a deep specialization in Australian healthcare IT — supporting GP clinics, dental practices, medical specialists, allied health providers, and private hospitals/day surgeries across Perth metro and regional WA. Its core commercial positioning is healthcare-first rather than generalist, evidenced by certified expertise in clinical platforms (Best Practice, Medical Director, Genie Solutions, Pracsoft, D4W, Zedmed, HotDoc, HealthEngine, MedicalObjects, HICAPS, and 20+ others) and alignment with RACGP CISS, the Australian Privacy Act, the Notifiable Data Breaches scheme, and the ACSC Essential Eight maturity model.

The portfolio is anchored on recurring managed IT support contracts (monthly subscription, with one disclosed price point of A$105/month for solo GPs and custom annual agreements for multi-site practices), supplemented by project-based professional services (clinic setup, Windows 11 migrations, statewide rollouts, data centre smart hands) and hardware/software sales (Microsoft Surface, networking gear). Distribution is direct: a sales-led motion via phone (1800 957 977), website, and free medical IT assessments, with remote support delivered through GoToAssist and on-site visits across WA. The company's most differentiated recent product is SkyTP, an in-house-built AI medical transcription service launched in 2025 for surgical and specialist dictation. Customer evidence shows roughly 200+ businesses supported, 500+ clinical endpoints managed, 15,000+ support tickets resolved, 99.9% reported uptime, and a 5.0 Google rating across 18 reviews. SkyComm has remained privately held under founder ownership with no external institutional funding or M&A activity disclosed.

Name

SkyComm

Legal name

DLB Investments WA Pty Ltd

Website

https://skycomm.com.au

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

SkyComm is a Perth-based managed IT services provider specializing in healthcare IT for medical practices across Western Australia, delivering managed support, Microsoft 365, cybersecurity, networking, and AI medical transcription (SkyTP) to 200+ SMB clients.

Ownership category

akta.pro rank

Product category

Managed Healthcare IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAAACAC

Software/Application Support (SaaS, Enterprise Apps)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

SECONDARYBPAAACAE

Cloud & Infrastructure Support (Servers, Storage, Virtualization)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

SECONDARYBPAEAOAI

Endpoint & Mobile Asset Management (UEM/MDM Asset Controls)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Asset Management & Software Licensing Services

SECONDARYHDABAHAK

Data Security & Privacy for Cloud (DLP, DSPM, Tokenization)

Hardware, Technology & Telecom/Cloud & Data Center Infrastructure/Cloud Security & Compliance Infrastructure

Keywords

• Managed IT services
• Healthcare IT support
• Medical practice IT
• Cloud services Microsoft 365
• Cybersecurity compliance

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Support Services: Recurring managed IT support services for medical practices and businesses. Includes ongoing monitoring, maintenance, security, and helpdesk support typically billed monthly.
2. Professional Services and Project Work: One-time project work including new clinic setup, IT migrations, Windows 11 upgrades, data centre smart hands, statewide project rollouts, and infrastructure deployments.
3. Hardware and Software Sales: Hardware procurement and sales including Microsoft Surface devices, computers, phones, and networking equipment.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

SkyComm provides recurring managed IT support services — including helpdesk, monitoring, cybersecurity, Microsoft 365 administration, backup, networking and on-site field engineering — primarily to medical practices across Perth and regional Western Australia, with healthcare-specialist expertise across Best Practice, Medical Director, Genie Solutions and 20+ clinical platforms. The firm also delivers one-off project services (new clinic setup, Windows 11 migrations, statewide rollouts, data centre smart hands), resells hardware/software (Microsoft Surface, networking gear), and offers the proprietary SkyTP AI medical transcription product launched in 2025.

Product overview

SkyComm is a Perth-based managed IT services provider specializing in healthcare IT, founded in 2010. The company offers a comprehensive portfolio of managed IT services organized around a core managed IT support offering, supplemented by specialized vertical services for healthcare (Medical IT), NDIS providers, mining/resources, and construction industries. Their product portfolio includes VoIP phone systems, internet/connectivity, backup and disaster recovery, Microsoft 365 deployment and management, cybersecurity with Essential Eight and RACGP compliance, website hosting, cloud solutions, and network infrastructure services. The company has developed proprietary AI capabilities including SkyTP AI Medical Transcription for automated clinical documentation. Additional services include Genie Solutions certified support, remote support via GoToAssist, statewide project rollouts, data centre smart hands, and Windows 11 migration services. SkyComm supports 200+ businesses across Perth metro and regional Western Australia with a team operating from Burswood office.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Comprehensive managed IT services for medical practices and businesses — day-to-day IT management, troubleshooting, 24/7 proactive monitoring, automated patching, helpdesk support and ongoing account management. Customers are typically Perth healthcare practices and SMBs.
• Phone & VoIP Business phone systems and VoIP services including call routing, shared office numbers and business communications for Perth practices and SMBs.
• Internet & Connectivity Business internet and connectivity solutions — NBN setup, networking, Wi-Fi and reliable business connectivity for Perth metro and regional WA customers.
• Backup & Disaster Recovery Managed backup and disaster recovery solutions — cloud backup, hybrid backup strategies and business continuity planning built on Datto for medical practices and Perth businesses.
• Microsoft 365 Microsoft 365 deployment, migration and management as a Microsoft Cloud Solution Provider — Exchange, Teams, SharePoint, OneDrive, Outlook email with 50GB mailbox, Intune device management and Microsoft 365 Business Basic/Standard/Premium plans.
• Cybersecurity & Compliance Cybersecurity solutions including Essential Eight implementation, RACGP CISS compliance, threat detection, 24/7 monitoring and defence-in-depth security strategies, aligned with the Australian Privacy Act and Notifiable Data Breaches scheme.
• Cloud Solutions Cloud IT solutions covering cloud transformation, cloud migration and cloud infrastructure management for Perth medical practices and SMBs.
• Network & Infrastructure Network design, deployment and support including Cisco/Cisco Meraki and Fortinet equipment — secure, compliant IT infrastructure for government, enterprise and regulated environments.
• SkyTP AI Medical Transcription Proprietary AI-powered medical transcription service for surgical and specialist dictation. Converts audio from consultations into written clinical documentation, saving hours on documentation while improving accuracy. Built in-house in Perth for Australian healthcare practices.
• Genie Solutions Certified Support Certified Magentus Adviser service covering installation, migration, troubleshooting and ongoing support for Genie Desktop and Genie Cloud clinical software.
• New Clinic Setup End-to-end IT setup for newly established medical practices — network design, hardware procurement, software licensing, data migration and go-live support.
• Windows 11 Migration Business migration from Windows 10 to Windows 11 — hardware audit, compatibility assessment, procurement, data migration, security hardening and staff training.
• Statewide Project Rollouts Metro and regional deployment delivery for telephony, infrastructure upgrades and multi-site rollouts across Western Australia.
• Data Centre Smart Hands On-site data centre support in Perth — rack, stack, patch, swap and troubleshoot.
• Secure Infrastructure Design Design and deployment of secure, compliant IT infrastructure for government, enterprise and regulated environments.
• NDIS IT Support Managed IT support tailored for NDIS providers and disability service organisations — Microsoft 365, cyber security, business phones, device management for rostering, case notes and NDIS compliance.
• Regional Field Services Regional field technicians across metro and regional WA for installs, maintenance and emergency dispatch.
• Mining & Resources IT Support Managed IT support for mining and resources organisations — Microsoft 365, secure connectivity, cyber security and device support for distributed teams across Perth offices and regional operations.
• Construction & Trade IT Support Managed IT support for construction companies and trade businesses — site and office IT, Microsoft 365, connectivity and mobile-workforce support across office, depot and project locations.
• Hardware & Software Resale Hardware procurement and sales including Microsoft Surface devices, computers, phones and networking equipment for Perth medical and business customers.

Quantifiable outcome

• 99.9% System Uptime
• +4 more outcomes

Named customers6 records

Segments14 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability2 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• Magentus (Genie Solutions)coreTechnology or Integration · 1 January 2016Certified Magentus Adviser status earned in 2016, making SkyComm one of very few certified Genie Solutions experts in Perth. Provides installation, migration, troubleshooting, and ongoing support for Genie Desktop and Cloud platforms.
• Best Practice SoftwarecoreTechnology or IntegrationDeep expertise and support capabilities for Best Practice clinical management software, including installations, migrations, and daily troubleshooting.
• Medical DirectorcoreTechnology or IntegrationSpecialist support for Medical Director platform alongside Pracsoft, covering Medicare Online claiming and eHealth integrations.
• Microsoft 365coreTechnology or IntegrationMicrosoft Cloud Solution Provider (CSP) offering Microsoft 365 deployment, migration, security configuration, and ongoing management including Intune device management.
• MicrosoftcoreTechnology or IntegrationMicrosoft Surface device procurement, configuration, and support. Windows 11 migration services and Microsoft 365 Business solutions.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Data#3: Data#3 is an ASX-listed Australian IT services and solutions provider with strong Microsoft and infrastructure capabilities across healthcare and enterprise. Comparable as a broad Australian IT services incumbent in overlapping Microsoft/cloud/infrastructure domains.
• NTT Data: NTT Data is a global IT services provider with Australian operations spanning cloud, infrastructure, and managed services across healthcare and other verticals. Comparable as a global broad incumbent overlapping with SkyComm's enterprise and infrastructure offerings.
• Interactive: Interactive is an ASX-listed Australian managed services provider offering cloud, managed IT, and consulting across multiple verticals. Comparable as a scaled Australian MSP with healthcare clients competing for similar mid-market business IT contracts.
• Brennan IT: Brennan IT is one of Australia's largest managed services providers with national reach across multiple verticals including healthcare. Comparable as a broad Australian MSP incumbent that competes for mid-market managed services work.
• Telstra Enterprise: Telstra Enterprise is Australia's largest telecommunications and managed services provider serving healthcare, government, and enterprise. Comparable as a broad incumbent able to bundle connectivity, managed IT, and cloud services for healthcare practices.
• DXC Technology: DXC Technology is a global IT services company with significant Australian presence including healthcare and managed services offerings. Comparable as a broad incumbent able to compete for enterprise healthcare IT contracts.

Direct peers

• Generation-e: Generation-e is an Australian IT services company specializing in Microsoft cloud, modern workplace, and managed services for mid-market organizations including healthcare. Comparable as a similarly sized Australian Microsoft-focused MSP overlapping on cloud and Microsoft 365 offerings.
• Surety IT: Surety IT is an Australian managed services and cybersecurity provider for small and mid-market organizations including professional services and healthcare-adjacent verticals. Comparable as a similarly sized Australian MSP with overlapping managed IT, security, and compliance offerings.
• mcrIT: mcrIT is an Australian managed IT services provider specializing in healthcare and medical practices, supporting clinical software, EMR systems, and healthcare compliance — directly comparable as a healthcare-focused MSP serving Australian practices.

Regional players

• Intellitron: Intellitron is an Australian managed IT services and security provider operating primarily in Western Australia and broader Australasia. Comparable as a regional MSP with overlapping geographies and managed services offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Skycomm_IT
• LinkedInlinkedin.com/company/skycomm-dlb-investments-wa-

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SkyComm