What Best Practice Software does

Best Practice Software is a privately held, family-owned Australasian healthcare IT company founded in 2004 by Dr Frank Pyefinch and Lorraine Pyefinch in Bundaberg, Queensland. The company provides clinical practice management, billing, and appointment scheduling software primarily to general practitioners, with extensions into allied health, specialist, mixed-disciplinary clinics, and enterprise healthcare networks across Australia and New Zealand. Its core product, Bp Premier, is a comprehensive on-premises practice management platform built on Microsoft SQL Server with cloud-ready hosting options, offering scheduling, billing, patient management, clinical decision support, e-prescribing via eRx, secure results management, and Medicare/PBS claiming integration. The product family is extended through Bp VIP.net for specialists and allied health, and add-on modules including Bp Comms (SMS communications), Best Health Booking (online appointment booking), Best Practice Mobile (iOS/Android remote access), and Lyrebird Scribe (AI-powered clinical documentation).

The company operates a subscription-based revenue model combining recurring annual Bp Premier licensing, tiered SMS credit packs (Bp Comms ranges from $150 to $10,000), and ancillary training and professional services. Distribution is multi-channel: direct enterprise field sales for large healthcare networks, inside sales for SMB/mid-market customers, a self-service web motion, and a partner network of over 130 third-party integrations spanning payments (Tyro Health), analytics (Cubiko, Clinimetrix, POLAR), patient engagement (Healthengine, MyHealth1st), and pathology/radiology providers (Healius, Australian Clinical Labs, Link Radiology). With over 6,000 clinics and 27,000+ medical professionals on Bp Premier, and operations across Bundaberg (headquarters), Brisbane (since 2021), and Hamilton, New Zealand (since 2016), Best Practice Software is positioned as the leading Australian GP software vendor with a defensible enterprise-grade ecosystem rather than a venture-scale challenger.

Name

Best Practice Software

Legal name

Best Practice Software

Website

https://bestpracticesoftware.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

Best Practice Software provides clinical practice management, billing, and appointment scheduling software for general practitioners, specialists, allied health, and enterprise healthcare networks across Australia and New Zealand, serving over 6,000 clinics via its Bp Premier platform and 130+ partner integrations.

Ownership category

akta.pro rank

Headquarters

HQ city

Bundaberg

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licensing (Bp Premier): Annual licensing fees for Bp Premier practice management software. Subscription-based model with licensing costs included in the overall subscription. Free phone and email support included.
2. SMS Communication Packs (Bp Comms): Tiered SMS credit packs with volume-based pricing. Credits do not expire providing flexibility. Ranges from Kickstart ($150) to Enterprise Elite ($10,000).
3. Training Services: Revenue from training courses including Monthly Virtual Group Training ($399/session), eLearning modules, custom training, and Go-Live support services.
4. Partner Network Access: Third-party partners integrate with Bp Premier, extending functionality. Revenue indirectly generated through increased software value and customer retention.
5. Training Materials and Guides: Sale of user guides ($99), configuration guides, mouse pads ($99/pack of 5), and eLearning modules ($299-599).

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels11 records

Core offering

Best Practice Software develops and sells practice management software for medical and allied health practices across Australia and New Zealand. Its core product, Bp Premier, provides clinical documentation, scheduling, billing, prescribing, patient management, and financial reporting in a single integrated platform, with add-on modules for SMS communications, online booking, mobile access, and AI-powered clinical transcription.

Product overview

Best Practice Software offers a suite of practice management solutions for healthcare providers across Australia and New Zealand. The core product is Bp Premier, a comprehensive practice management software for clinical treatment, front office staff, and financial management. This core platform integrates with several add-on modules: Bp Comms (SMS messaging and patient communication), Best Health Booking (online appointment scheduling), Best Practice Mobile (secure mobile access), and Lyrebird Scribe (AI-powered clinical documentation). For specialists and allied health, Bp VIP.net provides a dedicated practice management solution. All products are designed to work seamlessly together within the Best Practice ecosystem, supported by extensive training resources, local support teams, and a partner network of over 130 third-party integrations.

Differentiator

Problem solved

Functional benefit

Brands

• Bp Premier: Australia's leading Practice Management software for clinical treatment, front office staff, practice and financial management for general practitioners.
• Bp Comms
• Best Health Booking
• Best Practice Mobile
• Bp VIP.net

Products and services

• Bp Premier Comprehensive practice management software for general practitioners covering clinical treatment, front office operations, scheduling, billing and claiming, patient management, prescribing support, and financial reporting. Designed by doctors for doctors and used by over 27,000 medical professionals across Australia and New Zealand.
• Bp VIP.net

Quantifiable outcome

• Over 6,000 healthcare clinics trust Best Practice Software
• +5 more outcomes

Named customers14 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability7 records

Feature8 records

Partnerships

13 partnerships are on record, tiered core.

• Lyrebird HealthcoreTechnology or IntegrationAI transcription tool specifically designed for healthcare. Lyrebird Scribe automatically generates relevant medical documentation during the consultation process. Integrated with Bp Premier to help healthcare professionals save time and improve patient care.
• HealthenginecoreTechnology or IntegrationAustralia's leading healthcare platform enabling patients to find the right care. Online appointment booking integration with Bp Premier for patient scheduling.
• HealthLinkcoreTechnology or IntegrationSecure messaging provider for exchanging referrals, results and clinical documents. Powers secure exchange within Best Practice.
• HealthSharecoreTechnology or IntegrationLeading digital health company dedicated to improving health outcomes. Provider directories and practice efficiency solutions integrated with Bp Premier.
• CubikocoreTechnology or IntegrationBusiness intelligence platform empowering General Practices with visual performance dashboards. Distills key practice information for operational insights.
• Tyro HealthcoreTechnology or IntegrationPayment processing solutions for healthcare practices. Integrated payments within Bp Premier practice management workflow.
• eRx Script ExchangecoreTechnology or IntegrationAustralia's largest prescription exchange service for GPs, pharmacists, and patients. Electronic prescribing integration.
• Healius PathologycoreTechnology or IntegrationLeading pathology provider. Diagnostic services integration for clinical workflows.
• Australian Clinical LabscoreTechnology or IntegrationOne of Australia's leading private pathology providers with 5,400+ employees. Pathology services integration.
• University of Melbourne Department of General PracticecoreStrategic or Co-development PartnerCo-designed evidence-based health-related research and interventions in primary care. Clinical Senate member guiding product direction.
• Medical Software Industry Association (MSIA)coreStrategic or Co-development PartnerIndustry association for medical software companies. Best Practice leaders have played active role on MSIA board. Advocacy for smarter, safer, connected healthcare.
• Australian Association of Practice Management (AAPM)coreStrategic or Co-development PartnerPartnership with practice management professional association. Joint training programs including AAPM Educare series. Accredited training for practice managers.
• New Zealand Health IT (NZHIT)coreStrategic or Co-development PartnerNew Zealand health IT industry association. Supports Best Practice operations and partnerships in New Zealand market.

Scale indicators7 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• MedicalDirector (Telstra Health): MedicalDirector is the other leading Australian general practice and specialist practice management software vendor, now owned by Telstra Health. It directly competes with Bp Premier across the same GP, allied health, and specialist segments with comparable clinical and billing functionality.
• Clinic to Cloud: Clinic to Cloud is an Australian cloud-based practice management and clinical software provider serving GPs, specialists, and allied health. It represents a more cloud-native direct competitor to Bp Premier's installed SQL Server-based platform.
• Zedmed: Zedmed provides practice management and clinical software for Australian GPs and specialists. It competes head-to-head with Bp Premier in the Australian market with similar subscription-based licensing and integration-led go-to-market.
• MediRecords: MediRecords delivers cloud-based practice management, clinical, and patient engagement software to Australian GPs and specialists. It is a direct competitor targeting similar customer segments with a modern cloud architecture versus Best Practice's legacy foundation.
• Genie Solutions: Genie Solutions offers practice management, clinical, and billing software to Australian specialists and allied health practices. It overlaps directly with Bp VIP.net and Bp Premier for specialist segments with comparable workflow and appointment scheduling capabilities.
• Medtech Global: Medtech Global (now part of the Valentia Technologies group) provides practice management and electronic medical record software in New Zealand and Australia. It directly overlaps with Bp Premier for primary care and specialist practices across the same Australasian footprint.

Broad incumbents

• eClinicalWorks: eClinicalWorks is a large US ambulatory EHR and practice management vendor. It is a broad incumbent comparable on the PM/EHR category, providing a benchmark for how global EHR players approach integrated clinical, billing, and patient engagement workflows.
• NextGen Healthcare: NextGen Healthcare is a US-based EHR and practice management vendor for ambulatory and specialty practices. It is a broader incumbent analogue whose enterprise ambulatory suite and integrated workflows set competitive benchmarks for vendors like Best Practice.
• athenahealth: athenahealth is a large US-based EHR, practice management, and revenue cycle platform serving ambulatory care at scale. While it does not currently target Australia, it represents the broader incumbent cloud-native PM/EHR model that Best Practice competes against in concept and on enterprise functionality.

Others

• HotDoc: HotDoc is an Australian patient engagement platform for online bookings, reminders, and recalls. It is not a direct PM competitor but overlaps functionally with Bp Comms and Best Health Booking, representing an adjacent ecosystem player that competes for the patient engagement wallet share.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat8 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubevimeo.com/bplearning
• Facebookfacebook.com/bestpracticesoftware
• LinkedInlinkedin.com/company/best-practice-software

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Best Practice Software