Member Hub

What Member Hub does

Member Hub is an Australia-based SaaS platform that provides information management software for emergency response teams and volunteer organizations. The product is purpose-built to replace paper-based tracking systems used by responders, with modules covering personnel management, training and skills tracking with qualification-expiry alerts, attendance and fatigue monitoring, calendar and event scheduling with iCalendar sync, custom forms for inspections and safety checklists, equipment and vehicle readiness tracking, and built-in email/SMS communication (Member Hub Engage) with recipient targeting and read receipts. The platform is web-based with mobile applications, hosted on AWS infrastructure in Australian data centers, and reports 99.97% uptime over the trailing 12 months.

The company is structured as a sole proprietorship (Daniel Draper Sole Trader), founded in 2016, and operates with 1-10 employees from Brisbane, Australia. The business model is a freemium-led product-led growth motion: a free tier supports teams up to 15 members with core functionality, and premium subscriptions are priced at $3 per member per month for unlimited members and SMS communication credits. Billing is available monthly, quarterly, or annually via bank transfer, check, or credit card, with volunteer teams eligible for discounts. A hosted managed dedicated environment is offered for organizations requiring isolated deployments, accessed through a sales-assisted motion.

Go-to-market combines self-serve web signup with demo requests and contact-form sales for larger agencies. Marketing is concentrated on the company's own website, organic search, a release-notes blog (versions 1.3.0, 1.5.0, 1.6.0), and a weekly member email brief. There is no disclosed external funding, no channel partner or reseller program, and no named enterprise customers; revenue is not publicly disclosed.

Name

Member Hub

Legal name

Daniel Draper Sole Trader

Website

https://memberhub.com.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Member Hub is an Australian SaaS platform that provides membership and information management software for emergency response teams and volunteer organizations, offering personnel, training, attendance, equipment, forms, and communications modules on a freemium and $3-per-member-per-month subscription basis.

Ownership category

akta.pro rank

Product category

Emergency Response Team Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Work Management & Collaboration Suites (BPAMAMAG)

akta.pro secondary industry

Email, Calendar & Scheduling (BPAMAMAC)

Keywords

• Membership management software
• Emergency response software
• Volunteer management platform
• Team tracking software
• Responder management system

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Operations, Personnel, Marketing or Sales

Revenue model

1. Subscription - Premium Tier: Per-member monthly subscription at $3 per member per month for unlimited members beyond the free tier limit. Scales with team size as teams grow.
2. Freemium - Free Tier: Free tier for teams up to 15 members providing core functionality including training management, attendance, calendar, forms, equipment, vehicles, and email/SMS communication. Serves as acquisition channel for premium conversion.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Member Hub is a web-based SaaS platform that tracks, manages, and engages responders, equipment, and training for emergency response teams and volunteer organizations. It unifies personnel profiles, qualification tracking with proactive expiry alerts, attendance and fatigue monitoring, calendar-based event scheduling, custom inspection and safety forms, integrated email/SMS communication, and equipment/vehicle readiness tracking into a single portal accessible from any internet-connected device.

Product overview

Member Hub is a single web-based platform for response teams that provides comprehensive information management through integrated modules. The core platform combines personnel management, training and skills tracking, attendance monitoring, calendar scheduling, custom forms, email/SMS communication (Member Hub Engage), and equipment/vehicle management into a unified system. The product is offered in Free and Premium tiers: Free supports teams up to 15 members with all core features, while Premium ($3/member/month) adds unlimited members and SMS communication with credits. All modules share the same web-based portal accessed by team members through individual accounts or shared kiosk interfaces.

Differentiator

Problem solved

Functional benefit

Products and services

• Member Hub Core Platform A web-based information management platform for response teams that tracks, manages, and engages responders, equipment, and training in real-time. Provides a unified portal for personnel management, attendance tracking, calendar scheduling, forms, communication, and equipment management. Targets emergency services organisations, volunteer first responder agencies, and community service teams.

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• ESO Software: ESO offers a suite of software for EMS agencies, fire departments, and hospitals, including personnel training, ePCR, and quality improvement. Comparable in vertical focus on emergency services and in scope of personnel/operational management, though larger and broader than Member Hub.
• Novi AMS: Novi AMS is an association management system for small-staff associations with member database, events, and online community features. Comparable in target market and product scope to Member Hub's association-management-adjacent functionality.
• ImageTrend: ImageTrend provides records management, crew scheduling, training tracking, and licensing solutions for fire, EMS, and law enforcement. Closely comparable as a vertical SaaS for emergency responder organizations with overlapping personnel and training management features.
• WildApricot: WildApricot is a membership management SaaS for small associations, clubs, and volunteer-based organizations. Comparable to Member Hub in serving member-based organizations with membership, event, and communication features, though it is a generalist rather than emergency-services specialized.
• MemberClicks: MemberClicks provides association management software with member database, events, communications, and online community tools. Comparable to Member Hub's membership, event, and communication modules for small-staff membership organizations.
• Active911: Active911 provides alerting, mapping, and personnel/equipment management software for volunteer fire and EMS agencies in the US. Most directly comparable to Member Hub's niche focus on emergency response teams, with overlapping functionality around responder availability, training, and incident coordination.
• GrowthZone: GrowthZone offers membership management, event registration, and CRM tools for chambers of commerce and associations. Comparable to Member Hub in serving membership-driven organizations with similar CRM-plus-events-plus-communications functionality.

Broad incumbents

• Vector Solutions: Vector Solutions provides training, compliance, and workforce management software for public safety, healthcare, and industrial markets. Comparable to Member Hub's training and qualifications tracking features but serves a much broader set of verticals with deeper training catalogs.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/memberhubau
• Facebookfacebook.com/memberhubau
• LinkedInlinkedin.com/company/member-hub

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Member Hub