Merkezi Hekim Randevu Sistemi

What Merkezi Hekim Randevu Sistemi does

Merkezi Hekim Randevu Sistemi (MHRS), internationally branded as the Centralized Doctor Appointment System (CDAS), is a government-operated healthcare appointment platform owned and run by the Republic of Turkey Ministry of Health (T.C. Sağlık Bakanlığı). Launched in 2010 as part of the Health Transformation Program and piloted in Erzurum and Kayseri with 140 call center staff, MHRS now centralizes appointment management for all Ministry of Health-affiliated public hospitals, oral and dental health centers, and family physicians across Turkey's 81 provinces. The system claims to be the first and only platform globally to manage all of a country's public hospital appointments from a single center, and is recognized by the EU as one of 20 essential public services.

MHRS is delivered through three synchronized channels sharing a common backend: the ALO 182 national call center (Turkey's largest public call center), the mhrs.gov.tr web portal (live since July 2011), and the MHRS mobile application (launched 2013 on iOS, Android, and Huawei AppGallery). On top of the core booking flow, the platform offers priority patient quota allocation for vulnerable groups, SMS and IVR appointment reminders with cancellation functionality, health committee (sağlık kurulu) scheduling, district polyclinic booking, COVID-19 vaccination management, video consultation (görüntülü muayene) capability, family proxy booking via e-Nabız, and integration with the NeyimVar? symptom-checker. Citizens authenticate via e-Devlet or e-Nabız credentials, embedding MHRS inside the broader Turkish government digital services stack.

The business model is non-commercial: MHRS is a free public service with no subscription, transaction, or per-appointment fees. The ALO 182 call rate is regulated by the Information Technologies and Communications Authority (BTK) at standard fixed-line rates, and the Ministry of Health generates no income from any channel. Funding flows through public budget allocations to the Ministry, and there is no venture capital, private equity, or listed equity involved. The platform's go-to-market is therefore entirely self-service and demand-driven: citizens use MHRS out of necessity to access public healthcare, promoted through government communications channels, public service announcements, and Ministry of Health cross-promotion via e-Nabız and NeyimVar?. MHRS has received Contact Center World Awards recognition in 2017 (EMEA and world first place for Best Outsourcing Partnership) and 2018 (EMEA first place for Best Self-Service Technology).

Name

Merkezi Hekim Randevu Sistemi

Legal name

Merkezi Hekim Randevu Sistemi

Website

https://mhrs.gov.tr

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Merkezi Hekim Randevu Sistemi (MHRS) is Turkey's government-operated centralized healthcare appointment platform, run by the Ministry of Health, enabling all citizens to book, view, and cancel public hospital, dental, and family physician appointments via web, mobile app, and the ALO 182 call center across all 81 provinces.

Ownership category

akta.pro rank

Product category

Healthcare Appointment Scheduling

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000)

akta.pro primary industry

Appointment Scheduling, Waitlist & Patient Flow Communications (HLACAEAB)

akta.pro secondary industry

No-Show Reduction, Utilization & Scheduling Analytics (HLACADAL)

Keywords

• Healthcare appointment scheduling
• Government e-health services
• Medical appointment management
• Public hospital booking
• Healthcare access platform

Headquarters

HQ city

Çankaya

Offices3 records

Markets served

GTM type

B2C

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. No Direct Revenue Generation: MHRS is a free public service provided by T.C. Sağlık Bakanlığı to all Turkish citizens. The system does not charge citizens for appointments made via the web, mobile application, or internet channels. ALO 182 call charges are regulated by the Information Technologies and Communications Authority (BTK) at standard fixed-line rates; the Ministry of Health generates no income from this line.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

MHRS is a government-operated centralized healthcare appointment platform that enables Turkish citizens to book, view, and cancel medical examination appointments at all Ministry of Health-affiliated hospitals, oral and dental health centers, and family physician clinics. The system delivers appointment scheduling through three integrated channels operating on a unified backend: a nationwide ALO 182 call center, the mhrs.gov.tr web portal, and the MHRS/CDAS mobile application available on Android, iOS, and Huawei AppGallery. The platform also supports specialized scheduling for priority patient groups, health committee evaluations, district polyclinics, COVID-19 vaccination appointments, and remote video examinations.

Product overview

Merkezi Hekim Randevu Sistemi (MHRS), also known internationally as the Centralized Doctor Appointment System (CDAS), is Turkey's national government-operated healthcare appointment platform. It is a unified, multi-channel system providing centralized appointment scheduling for all Ministry of Health-affiliated hospitals, oral and dental health centers, and family physicians. The system consists of three core appointment channels — the MHRS Mobile Application, the MHRS Web Portal (mhrs.gov.tr), and the ALO 182 Call Center — all operating on the same shared infrastructure. On top of this core, the platform offers multiple integrated service modules including Priority Patients quota allocation, SMS/voice appointment reminders, Health Committee appointment scheduling, District Polyclinic booking, COVID-19 vaccination appointments, remote video examination, the NeyimVar? symptom-checker referral tool, and family proxy booking via the Authorized Persons feature. The system was launched in 2010 and is operated by the T.C. Sağlık Bakanlığı (Republic of Turkey Ministry of Health).

Differentiator

Problem solved

Functional benefit

Products and services

• MHRS Mobile Application (CDAS Mobile) Smartphone and tablet application available on Android (Google Play), iOS (App Store), and Huawei AppGallery enabling Turkish citizens to book, view, and cancel medical examination appointments at Ministry of Health hospitals, oral and dental health centers, and family physicians. Includes location-based nearest hospital finder, configurable reminder preferences via SMS and push notifications, and family appointment management through the Authorized Persons (Yetkili Olduklarım) feature.
• MHRS Web Portal (mhrs.gov.tr) Web platform at mhrs.gov.tr enabling citizens to log in via e-Devlet or e-Nabız credentials, search for hospitals and physicians, and manage appointment bookings, cancellations, and history for themselves and dependents. Supports Turkish and English languages and is entirely free for users.
• ALO 182 Call Center National telephone hotline (dial 182) staffed by live operators providing appointment booking, cancellation, and information services for all Ministry of Health institutions across Turkey. Operators use the same backend system as the web and mobile channels to ensure consistent appointment availability. Citizens can inquire about appointment history for the past 90 days. Call rates are regulated by BTK (Information Technologies and Communications Authority) at standard fixed-line rates.

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core.

• e-Devlet (e-Government Portal)coreTechnology or Integratione-Devlet is Turkey's official electronic government portal. MHRS is integrated with e-Devlet, allowing citizens with e-Government credentials to log in to mhrs.gov.tr and manage appointments. This provides identity-verified access within the government digital services ecosystem.
• e-NabızcoreTechnology or Integratione-Nabız is Turkey's personal health record system operated by the Ministry of Health. MHRS integrates with e-Nabız for identity verification and cross-platform access. e-Nabız also manages parental authorization for booking appointments for children under 18, enabling family appointment management through MHRS.
• NeyimVar?coreTechnology or IntegrationNeyimVar? is a Ministry of Health symptom-checker application that allows citizens to input health complaints and receive possible diagnosis suggestions. MHRS integrates with NeyimVar? to enable direct appointment booking to recommended clinics, creating a symptom-to-appointment patient journey.
• ALO 182 Call Center EcosystemcoreTechnology or IntegrationALO 182 is the national health appointment call line. MHRS powers this call center's appointment management, with operators using the same backend infrastructure as the web and mobile channels, ensuring consistent appointment availability across all channels. The call center expanded to all 81 provinces making it Turkey's largest public call center.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Solv Health: US healthcare appointment-booking platform focused on urgent care and in-person visits, offering real-time slot discovery and online check-in. Comparable as a consumer-facing self-service booking experience similar to the MHRS web/mobile flow.
• Lybrate (Practo group): India-based doctor appointment booking and patient Q&A platform. Comparable on online appointment scheduling for the mass market, particularly in emerging-market public-and-private healthcare contexts similar to Turkey.
• Patient Access (SystmOnline / TPP): UK patient-facing portal widely used by NHS GP practices for appointment booking, repeat prescriptions, and medical record access. Comparable as an ambulatory scheduling and patient-engagement layer feeding a national public-health system.

Broad incumbents

• MyChart (Epic Systems): Patient portal from the largest US EHR vendor enabling appointment scheduling, messaging, and personal health record access. Comparable to MHRS on patient scheduling and engagement, but tied to a specific EHR vendor's installed base rather than a national public-health system.
• NHS App (NHS England): The UK's national digital health service entry point offering appointment booking, prescription requests, and access to the NHS personal health record. Directly comparable as a public-sector national scheduling and patient-engagement platform anchored to a government identity stack.

Direct peers

• Doctoralia (DocPlanner group): Patient-facing online appointment-booking marketplace operating across multiple European and Latin American countries. Comparable to MHRS's doctor search and appointment booking experience, though primarily in the private-practice segment.
• Doctolib: European online appointment-booking and telehealth platform operating across France, Germany, Italy, and the Netherlands. Closely comparable to MHRS as a multi-channel (web, mobile, call center) healthcare scheduling platform serving both patients and practitioners at national scale.
• Zocdoc: US-based patient appointment-booking marketplace letting consumers search physicians by specialty, location, and insurance. Direct comparison to MHRS's appointment-search and self-service booking flow, though Zocdoc operates in private healthcare rather than public.
• Practo: India-headquartered digital healthcare platform offering online doctor appointment booking, teleconsultations, and practice management software. Comparable to MHRS on integrated web + mobile appointment management for a national population.

Regional players

• HealthEngine (Australia): Australia's largest consumer healthcare appointment-booking marketplace with GP, dentist, and specialist scheduling. Comparable on multi-channel (web, mobile, call center) public-facing booking, though operating regionally in private practice rather than a single national public-health stack.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/mhrs_182
• Facebookfacebook.com/MerkeziHekimRandevuSistemi
• Instagraminstagram.com/mhrs_182

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Merkezi Hekim Randevu Sistemi