Collection & Services International
- Company typePrivate
- Founded2007
- HeadquartersPanama City, Panama
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Collection & Services International does
Collection & Services International S.A (CSI) is a privately held Panamanian outsourcing agency founded in 2007 that provides debt collection and contact center services to enterprise clients in Panama. The company's core offering, Recuperación de Cartera, is a third-party debt recovery service spanning preventive, administrative, and judicial collection, complemented by database updating to improve debtor contactability. Its second service line, Call y Contact Center, delivers inbound customer service, outbound calling for post-sale support, telemarketing, surveys, and customer loyalty programs, with digital communication channels including mass SMS, WhatsApp Business, and Chat Bots as an add-on module.
CSI's business model is B2B professional services, with multi-year custom contracts negotiated on a per-client basis. The go-to-market is direct enterprise field sales targeting banking, technology, and energy sector clients in Panama, with no public pricing or rate cards. The company operates from a single headquarters in Panama City (Edison Corporate Center) and is wholly Panamanian-owned, with no evidence of external institutional investment, public listing, or subsidiary structure. Reported marketing presence is limited to Google Places, Facebook, and LinkedIn. The firm employs 11-50 staff and has no disclosed revenue, funding events, M&A activity, partnerships, or named customer logos in the available data.
Collection & Services International firmographics
Firmographics- Name
- Collection & Services International
- Legal name
- Collection & Services International S.A
- Website
- https://csi-panama.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Collection & Services International industry classification
Industry- Product category
- Debt Collection and Contact Center Outsourcing Services
- NAICS
- Collection Agencies (561440), Collection Agencies (56144)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320)
- akta.pro primary industry
- Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)
- akta.pro secondary industry
- Early-Stage / Soft Collections (Pre-Delinquency, Reminders) (BPAAAEAC)
Keywords
Where Collection & Services International is headquartered
LocationHeadquarters
- HQ city
- Panama City
- HQ country
- Panama
- HQ region
- Latin America
Offices1 record
Markets served
Collection & Services International business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Collection Services: Portfolio recovery services including preventive, administrative, and judicial debt collection for banking, technology, and energy sector clients. Revenue generated through contracted B2B service agreements.
- Contact Center Services: Customer service, inbound/outbound call handling, telemarketing, surveys, and digital communication services (SMS, WhatsApp, chat bots) provided as outsourced solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom B2B service contracts |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Collection & Services International product offering
Product offeringCore offering
Collection & Services International operates as a Panamanian outsourcing agency providing third-party debt recovery services (preventive, administrative, and judicial collection, plus database updating) and integrated contact center services (inbound/outbound calling, post-sale support, telemarketing, surveys, loyalty programs, mass SMS, WhatsApp Business, and Chat Bots). The company delivers these services to enterprise clients in the banking, technology, and energy sectors, functioning as an outsourced extension of clients' collection and customer service operations.
Product overview
Collection & Services International S.A operates as a Panamanian outsourcing agency founded in 2007, offering two primary service lines: Recuperación de Cartera (debt collection) and Call y Contact Center (customer service/call center). The debt collection service comprises three sub-services (Preventive, Administrative, and Judicial collection) plus database updating. The call center service includes inbound call handling, outbound calling for telemarketing and support, and digital communication tools (SMS, WhatsApp Business, Chat Bots). The company serves clients across Banking, Technology, Energy, and other industries.
Differentiator
Problem solved
Functional benefit
Products and services
- Recuperación de Cartera (Debt Collection) Third-party collection agency service offering debt recovery through preventive, administrative, and judicial collection methods, including database updating and customer contact management for enterprise clients in banking, technology, energy, and other industries.
- Call y Contact Center Outsourced customer service offering including inbound call handling, outbound calls for post-sale support, telemarketing, surveys, database maintenance, customer welcome and loyalty programs, and digital communication tools (mass SMS, WhatsApp Business, and Chat Bots) for enterprise clients.
Companies that use Collection & Services International
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Collection & Services International technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Collection & Services International partnerships and signals
Strategic signalScale indicators1 record
Recent moves5 records
Expansion highlights4 records
Collection & Services International competitors and assessment
Company assessmentDirect peers
- Foundever: Formed from the merger of Sitel Group and Webhelp, Foundever is a global CX and BPO provider with collections and debt recovery capabilities, comparable in core service mix and enterprise B2B delivery model.
- IBEX Holdings: BPO and contact center operator with strong Latin American footprint (notably Panama), offering customer care, collections, and digital services. Highly comparable given shared geographic and vertical focus.
- Teleperformance: Global leader in outsourced customer experience management with significant debt collection and BPO services. Closely comparable in service mix (voice, digital channels, collections) though operating at vastly greater scale and across many more geographies.
- TTEC Holdings: Customer experience technology and BPO company with dedicated collections and recovery services for financial services and telecom. Comparable in multi-channel customer management and enterprise B2B contracts.
- Concentrix: Global BPO and customer experience provider with explicit collections and recovery offerings for financial services. Directly comparable in business model (outsourced collections + CX) and in serving banking and telecom enterprise clients.
- StarTek: Outsourced customer experience provider offering inbound/outbound support, collections, and digital engagement. Closely comparable in service portfolio targeting enterprise clients in financial services and other verticals.
Broad incumbents
- Equifax: Global data, analytics, and technology company offering credit reporting and collections-related services. Comparable as an incumbent enabling the collections industry, though not a direct operational competitor to CSI.
- TransUnion: Global credit bureau and information services company with collection and recovery solutions. Adjacent comparable given its role in supporting collections workflows, though it is not a direct outsourced collections operator.
- Experian: Global information services company providing credit reporting, analytics, and collections/recovery support. Comparable as a broader incumbent in the collections ecosystem with overlapping enterprise clients in financial services.
Regional players
- Atento: Latin American-focused BPO and customer experience provider operating across multiple countries with contact center and collections services. Comparable in regional dynamics and customer base, though it competes at greater scale outside Panama.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Collection & Services International social profiles
Digital presenceCollection & Services International financial estimates
Financial estimateRevenue estimate
Valuation estimate
Collection & Services International leadership team
Management profileNumber of profiles
Collection & Services International funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Collection & Services International M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Collection & Services International
What does Collection & Services International do?
Collection & Services International operates as a Panamanian outsourcing agency providing third-party debt recovery services (preventive, administrative, and judicial collection, plus database updating) and integrated contact center services (inbound/outbound calling, post-sale support, telemarketing, surveys, loyalty programs, mass SMS, WhatsApp Business, and Chat Bots). The company delivers these services to enterprise clients in the banking, technology, and energy sectors, functioning as an outsourced extension of clients' collection and customer service operations.
Is Collection & Services International a public or private company?
Collection & Services International is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Collection & Services International founded?
Collection & Services International was founded in 2007. It employs 11 to 50 people.
Where is Collection & Services International based?
Collection & Services International is headquartered in Panama City, Panama, in the Latin America region.
How does Collection & Services International make money?
Two revenue lines are on record. Collection Services are the primary driver. The others are contact Center Services.
Who are Collection & Services International's main competitors?
Direct peers on record are Foundever, IBEX Holdings, Teleperformance, TTEC Holdings, Concentrix and StarTek. Broad incumbents are Equifax, TransUnion and Experian. Atento is listed as a regional player.
Does Collection & Services International have an API?
No public API is recorded for Collection & Services International.
What industry is Collection & Services International in?
Collection & Services International's product category is Debt Collection and Contact Center Outsourcing Services. Its primary akta.pro industry code is BPAAAEAB, Third-Party Debt Collection Agencies (Consumer & Commercial), with a secondary code of BPAAAEAC, Early-Stage / Soft Collections (Pre-Delinquency, Reminders). Its NAICS code is 561440 and its SIC code is 7320.