Evoltis

What Evoltis does

Evoltis (legally Tecnovoz Noroeste S.A.) is a Córdoba, Argentina-based CXTech company founded in 1996 that delivers AI-powered contact center solutions and outsourcing services across six LATAM countries: Argentina, Brazil, Chile, Colombia, Mexico, and Peru. The company employs more than 2,000 collaborators and serves over 125 enterprise organizations with a vertically diversified book spanning banking and fintech, government, healthcare, insurance, education, and retail. Evoltis self-positions as the first CXTech company in Argentina, blending proprietary AI technology with a human delivery workforce to manage customer experience, debt collections, and sales operations at scale.

The company's core technology stack comprises five integrated products — AI Agents (autonomous generative AI conversational agents), Conversational Intelligence (real-time NLP-based emotion and intent analysis), Chatbot, the Omnichannel Platform (unifying WhatsApp, Telegram, Webchat, Email, Instagram, and Facebook), and Intelligent Automation (AI + RPA + analytics). These are delivered on AWS infrastructure and complemented by three outsourcing service lines: customer service, collections, and sales BPO. Notable technical differentiators include the ability to manage thousands of simultaneous AI-driven interactions, predictive analytics for collections prioritization, and an escalation framework routing complex cases to human agents.

Evoltis generates revenue through a combination of subscription/recurring fees for its AI agent services and technology platform licensing, plus professional services fees for outsourcing engagements. Pricing is quote-based under multi-year enterprise contracts with no public rate cards. Go-to-market is predominantly sales-led, targeting large enterprises through direct outreach, live AI agent demos, content marketing (blogs, webinars, e-books), and dedicated vertical motions. Strategic alliances include AWS as core cloud infrastructure partner, and the company has acquired Innovis by Evoltis as a wholly-owned subsidiary brand.

Name

Evoltis

Legal name

Tecnovoz Noroeste S.A.

Website

https://evoltis.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Evoltis is an Argentina-founded CXTech company that delivers AI-powered contact center solutions and outsourcing services — including AI agents, conversational intelligence, omnichannel routing, and collections — to more than 125 enterprise clients across six LATAM countries.

Ownership category

akta.pro rank

Product category

AI-Powered Contact Center and CX Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• AI contact center
• Customer experience outsourcing
• Conversational AI platform
• Debt collection BPO
• Omnichannel customer service

Headquarters

HQ city

Córdoba

HQ country

Argentina

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. AI Agent Services: AI-powered contact center services for customer service, debt collection and sales operations
2. Outsourcing Services: Outsourcing of customer service, collections and sales with combined AI technology and human talent
3. Technology Platform Licensing: Access to their technological suite including omnichannel platform, chatbot and automation tools

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Evoltis provides AI-powered contact center and customer experience (CX) solutions, combining a proprietary technological suite — AI Agents, Omnichannel Platform, Conversational Intelligence, Chatbot, and Intelligent Automation — with outsourced BPO services for customer service, debt collection (cobranzas), and sales. The company serves large enterprises in banking, fintech, government, healthcare, insurance, education, and retail across six LATAM countries.

Product overview

Evoltis is a CXTech company (the first in Argentina) that offers a comprehensive AI-driven customer experience ecosystem. The product portfolio consists of a Suite Tecnológica (Technological Suite) with five core AI-powered products: Agentes de IA (autonomous AI agents), Inteligencia Conversacional (real-time conversation analysis), Chatbot (automated messaging), Plataforma Omnicanal (channel unification), and Automatización Inteligente (RPA + AI). These are complemented by three outsourcing services: Atención al Cliente, Cobranzas, and Ventas. The platform integrates AWS infrastructure and combines AI with human talent to manage customer interactions at scale across industries including Banking, Fintech, Government, Health, Insurance, Education, and Retail.

Differentiator

Problem solved

Functional benefit

Products and services

• Agentes de IA (AI Agents) Autonomous AI agents that handle customer service, collections, and sales conversations across multiple channels, resolving low-to-medium complexity cases and escalating complex ones to human agents. Designed for enterprise CX operations at scale.
• Inteligencia Conversacional (Conversational Intelligence) Real-time cognitive analysis solution that listens to and analyzes customer interactions, identifying emotions and intentions to convert each interaction into actionable business insights. Uses advanced NLP and sentiment analysis.
• Chatbot Evoltis Automated chatbot solution for designing, deploying, and operating 24/7 automated conversations across web, WhatsApp, and social media channels.
• Plataforma Omnicanal (Omnichannel Platform) Unified platform that consolidates all customer communication channels — WhatsApp, Telegram, Webchat, Email, Instagram, and Facebook — into a single customer view for consistent omnichannel service.
• Automatización Inteligente (Intelligent Automation) Process optimization solution combining AI, RPA (Robotic Process Automation), and real-time analytics to automate repetitive back-office tasks, integrate systems, and enhance operational efficiency.
• Atención al Cliente (Customer Service Outsourcing) BPO service providing 24/7 consistent brand customer experiences at scale, combining AI resolution with human support for complex cases. Targets enterprise clients across LATAM.
• Cobranzas (Collections Outsourcing) Debt recovery BPO service combining intelligent automation with human management to maximize recovery rates while maintaining customer relationships, including predictive analytics-driven contact prioritization.
• Ventas (Sales Outsourcing) Sales BPO service that converts each customer interaction into a business opportunity, with human and AI agents identifying purchase intentions, personalizing conversations, and closing more sales across all channels.

Quantifiable outcome

• +75% recovery rate in early-stage debt with high-performance strategies
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature5 records

Partnerships

One partnership is on record.

• AWScoreTechnology or IntegrationAWS cloud infrastructure powers Evoltis AI solutions. The company uses AWS technology and Artificial Intelligence to improve customer experience across all touchpoints.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Teleperformance: World's largest customer experience management and BPO company with a major LATAM footprint and growing investment in AI-assisted CX. Closely mirrors Evoltis's combined BPO-plus-AI agent positioning across banking, collections and digital customer service.
• Atento: Latin America-focused CX and BPO operator with operations across multiple LATAM countries serving banking, telecom and government clients. Directly comparable regional peer to Evoltis's omnichannel CX outsourcing plus collections services.
• Concentrix: Global customer experience BPO and technology provider combining AI-enabled CX with large-scale outsourced operations. Directly comparable to Evoltis in offering customer service, sales and collections outsourcing augmented by AI/analytics, but at vastly larger scale and geographic breadth.
• TTEC (TeleTech): Global customer experience and digital CX services company combining BPO delivery with TTEC Engage, its AI/analytics platform. Overlaps directly with Evoltis on contact center operations, collections, sales and conversational AI for enterprise clients.

Broad incumbents

• Zendesk: Broad customer service and CX software suite including AI agents, messaging and analytics. Overlaps with Evoltis's Omnichannel Platform, Chatbot and Conversational Intelligence offerings as a large SaaS incumbent in the CX space.
• Freshworks: Global SaaS provider of customer support, sales and marketing software including Freddy AI agents for service automation. Broad incumbent overlapping with Evoltis's Conversational Intelligence, Chatbot and Intelligent Automation capabilities, but pure-SaaS rather than blended BPO model.
• Genesys: Major cloud and AI contact center platform (Genesys Cloud CX) used by large enterprises globally. Comparable to Evoltis on contact center technology, omnichannel orchestration and AI agent capabilities, but serves as incumbent platform rather than integrated BPO outsourcer.

Emerging players

• Aivo: LATAM-born conversational AI and CX automation vendor offering chatbots and AI agent solutions for enterprises. Smaller and software-only versus Evoltis's blended software-plus-BPO model, but directly competing on AI CX tooling across the same region.

Others

• Sinch: Global Communications Platform-as-a-Service (CPaaS) provider enabling WhatsApp, SMS, voice and messaging integrations. Adjacent/ecosystem peer to Evoltis's Omnichannel Platform — provides underlying messaging infrastructure that similar conversational AI CX solutions leverage.

Regional players

• IPContact Center (IPCom): Brazil-based contact center and BPO outsourcer serving Brazilian and LATAM enterprises with multichannel customer service. Directly comparable region-specific peer to Evoltis's LATAM BPO and Omnichannel delivery model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/evoltis
• Instagraminstagram.com/evoltis

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Evoltis